Raleigh Geeks

Iphone 5 was dropped off for repairs. was told several days later they needed 138.76 to repair it,they debited my account for the money 2/3/14.the phone was never returned to me.They keep giving me the run aroundDesired Settlementreturn my phone and money

I ordered a laptop on March 22, 2014 to received on the 27th, I went to get it today April 24th & it was not the same thing as I ordered.I ordered a laptop on March 22, 2014 to be received on the 27th, I went to get it today April 24th & it was not the same thing as I ordered & the refused to give a refund. The Apple Mac laptop comes standard with 500GB hard drive, 266 GHz, CD/DVD player, 8GB RAM and 15" display. We ordered this to be upgraded to 1Terabyte hard drive, 532 GHz, blue ray player, and 16GB RAM. We paid $1990.88 on March 22 and still do not have the merchandise. I needed my computer for school and am very displeased with the customer service and treatment by the managers.Desired SettlementI want the merchandise as I ordered it or a complete refund of my money.

Brought iPad in for screen repair; screen was replaced with black market screen and now will not turn on due to damage to motherboard.On February 8, 2014, I took my iPad to Raleigh Geeks (on Glenwood Ave.) to have the screen replaced. The iPad had cracks in the lower right hand corner and one long crack through the screen but it was completely functional. The store clerk ([redacted]) told me that it would be ready in an hour and that he would call once it's done. I paid the $110 plus tax (approximately $118) then left. I returned about two hours later and waited in the shop because he said it will only be another 15mins. Nearly 45 minutes had elapsed and it was nearing their closing time and the clerk said that his tech would "continue to work on it tomorrow" and that it would be ready "first thing Monday morning". My work schedule did not permit me to come in on Monday but I came Tuesday, February 11th. When I arrived, the same [redacted] greeted me and said that the technician was "back there finishing up on it now." He begins asking if I'd had any software issues or any problems with it updating; I answered him, "no." He presents it to me with a replaced, yet substantially thicker screen and different screen (as it had visible grid lines on it). He continues talking about how it wouldn't boot and suggested that perhaps it was the charger they used so I should just "take it home an plug it into a charger that it's used to." When I got in the car, I did just that and various booting error messages came on. Since I in the vicinity of an [redacted] store, I took it in for a technician to diagnose the issue. The [redacted] rep informed me that an off-market screen had been put on it and in the process of doing so, that likely damaged the motherboard hence as to why it would not come on.I called Raleigh Geeks the next day and explained to them what I was told from [redacted] The store clerk told me to bring it back and they will fix it. I returned the iPad to them on Saturday, February 15 (as soon as the snow/ice had cleared on the roads). Then I waited...And waited. No one ever called to give an update. I came into the shop on Thursday, March 6th to inquire about an update and the same store clerk stated that they were waiting for a shipment of some tool they needed to perform the fix. Then I waited, again...On Thursday, May 1st, I called and requested my iPad and a full refund. The same clerk began explaining that due to a change in management that he would not be able to provide me with a refund. He refused to give me his name and only gave me the first name of their district manager, [redacted], who works out of the Fuquay location. I immediately called [redacted] and left a detailed message with the store clerk there. No one from either location have called me and I have called them both several times since then and no one answers.Desired SettlementFull refundReturn my iPadCompensation for my now useless iPad

Repair service was paid before any repairs were done. Company will not answer phone calls & has several excuses as to why the repair can't be done.On April 3, 2014, my husband [redacted] called Raleigh Geeks and asked about repairing a cracked screen on his Droid Razor Mini phone. The associate he talked to said they could repair the phone, but would have to order the screen, and he needed my husbands credit card number to do so. My husband gave him the number and was told that it would take a couple of business days for the screen to come in and Raleigh Geeks would call him and they could set up a time for him to bring in his phone. A week went by and they never called. My husband called the store and was told they were still waiting for the screen to come in. A few more days went by, my husband talked to the store manager, [redacted], and was told that the screen was held up in customs in [redacted] and it would be another week. Another week went by and he never received a phone call, he called the store and couldn't contact anyone. He finally contacted [redacted] and told him to order another screen from a different supplier and [redacted] said he would check into that. Another week goes by and my husband called the store again, they said the shipment came in but the box was crushed and all of the screens were damaged, but his screen would be in the following week. Another week goes by and my husband never received a phone call, and they won't return his calls. He has called each individual store looking for [redacted] and is unable to get in touch with him. His credit card was charged $96.08 on 4/3/14, and the repair has still not been done. We have tried on several different occasions to contact them, and have been unable to. They will not answer the phone, and will not return any messages. Desired SettlementWe would like a refund for the entire purchase amount of $96.08. We do not want Raleigh Geeks to repair the phone.

My laptop was taken in to be repaired on 3/3/14. I was told that it would take 3-5 days for them to repair it. They said they would call me with the diagnosis. The next day, I called them, and was told that it was a video card issue and they needed to order the part so I would need to come in and pay for it before they could order it. I went in and paid for the part (it came to almost $200.) I was told that it would be in within 3-5 days and then they would have it ready that same day that they got the part in. After the 5 days was up, I once again called them and was told that they found another problem with the mother board and they ordered the part. Since they made the mistake they would fix it for free and it would be another few days. After not hearing from them after the appointed amount of days, I called them to get a status on my laptop. At that time I was told that the GM wasn't available and they didn't have information, other than there was a part there with my name on it, but the man on the phone couldn't find my laptop. I was forced to wait for the GM to return in a day or two who, I was told, was in [redacted]. After I called them back in a few days, I was told that they needed to order a new screen. When I mentioned that I was told it needed a video card, then a mother board, now a screen, [redacted] started to become angry on the phone insisting that he told me that it was the mother board originally but theyre the same thing anyway. [redacted] told me that the screen was on order and that it would be there in a few days. After going back and forth calling and either not being able to get in touch with [redacted] (who apparently is the only one with any authority to fix or release anything) or [redacted] telling me that something is on order and it would be in within few days. Finally after being told that the part was in [redacted] and that my laptop would be ready my Monday 3/24/14 at the latest, I waited. I called them again on Monday 3/24 and was told that my laptop wasnt ready and that [redacted] wasnt there or answering his phone. Tuesday 3/25, [redacted] was not answering his phone and not in the store. Wednesday, I finally got in touch with [redacted] and was told that they needed to order another part. I told them that I needed to get my laptop back immediately (theyve now had my laptop for over 3 weeks). Originally, [redacted] could be heard in the background saying that it wasnt going to happen. I asked for [redacted] to pick up the phone so that I could hear him. He did get on the phone and said that he wasnt giving me my laptop back, I told him that I wouldnt have any problem at all bringing the [redacted] Police with me to retrieve my laptop and that I would be there in an hour. He proceeded to yell at me and using profanities including stating that I could shove my laptop up my [redacted]. When I went in to pick up my laptop, it was given to me in pieces in the lid of a cardboard box. I immediately took it to another computer repair facility and realized that they didnt give me my hard drive and in fact the repairs that they had claimed to have completed thus far were false. The mother board is still the original mother board. I drove back to the store, and asked [redacted] for the hard drive. Initially [redacted] said that it was in the box with the rest of the computer. I told him it wasnt, he said that it was, but went into the back room and came back out tossing two removable covers onto the counter. I told him that they werent hard drives and continued to ask for my hard drive. After [redacted] threatened my 19 year old son with a [redacted], I called the police department. At that time, [redacted] produced a hard drive, my son and I exited the store to wait for the police to arrive. After the police arrived, I explained what happened and the police officer went in to speak with [redacted]. I took the hard drive back to the new facility that would be working on my laptop and discovered that it wasnt my hard drive; it wasnt even a hard drive from the same kind of computer. I proceeded to the [redacted] Police department and asked to have a police officer escort me to Raleigh Geeks to retrieve my laptop, which they gladly did. At that point, I was given my hard drive back and took it to the new facility so they could put my laptop back together and make the necessary repairs. The treatment I received from the GM ([redacted]) - screaming at me, the customer, using profanity and threatening my son with a[redacted] - was absolutely unprofessional and completely unacceptable behavior. He has no business IN business.Product_Or_Service: Computer laptop repairDesired SettlementI would like the $192.14 returned to me and to have this man put out of business. He's had many customer complaints filed against him in addition to news stories.[redacted]