Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintAs previously stated in initial filing, statements of complaint are factually and the business is more than welcome to file any baseless claims of deformationBoth my Legal Team and I welcome an opportunity to face the business in Federal Court.Legal Representation: [redacted] The Legal Teams of both [redacted] and [redacted] found the business to be in violation (see attached) of their Terms and Conditions and Rights and Responsibilities as it relates to their deceptive business practices and theft and promotion of material and work that does not belong to themThey both have provided thus said business with a written warning and removed my intellectual property and any claims of performanceFurther violations will result in the removal of social media accounts and they will be subject to a Copyright Infringement Lawsuit, including damages ($150,under law) and legal fees protected under the Federal Statute.Both my Legal Team and above said Social Media Outlets have found the business to be in violation of the Digital Millennium Copyright Act (DMCA), which said Copyrighted Material is Protected Under §512(c) of the U.SCopyright LawThey Have Been Issued a DMCA Takedown Notice and a Cease and Desist / Demand Letter.Under Texas Law (Title 4, Chapter of the Property Code), which the business resides and operates, they are in Violation of Texas Right of Publicity LawThe use of my images and claims of performance constitutes a violation of the common law right under Texas Law, whereby the business is using the images without my written consent for the sole purpose to advertise / sell services they perform and make claims that they performed these services for me by using my work for their own profit, without providing me any compensation.Please contract [redacted] with your baseless claims and we look forward to seeing you in Federal Court Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,I will be including emails and [redacted] copies from between me and the seller proving that I paid for said fog lights and he even agrees and admits to it also including proof of payment for said fog lights and also including the emails of him stating that I should continue to install them with bad fitment and that istated it was not a bulb issue that it was a FITMENT issue!if there is a email here at the Revdex.com for me to forward all the emails to that would be awesome I tried attaching them not sure how well they will go thruJan 31toDownNope just wanted to checkI have been "delivered" so many packages but never actually got themLots of money worth of stuff there wanna keep trackSent from my [redacted] On Jan 31, 2017, at 12:PM, Down South Kustoms wrote:Sorry didn't see a response needed thereYes we got the package, came in over the weekendOn Jan 31, 2017, at 10:AM, [redacted] wrote:Did you get the package with everythingJust checking inEmailed you a week ago no responseSent from my [redacted] On Dec 22, 2016, at 9:PM, DSKTX wrote:Send toChad [redacted] Down South KustomsDixie DrLeague City, TX From: [redacted] [mailto:***[email protected]] Sent: Thursday, December 22, 10:AMTo: Down South Kustoms Subject: Re: Order *** How do I go about getting these back to youSent from my [redacted] On Dec 21, 2016, at 12:AM, Down South Kustoms wrote:Hmm, interesting as to how it broke? If you'd like to send them back for me to check out please do soThey will be much brighter than any stock option however, if they are not then something is wrong, bulb seating possibly, which is a big deal with those as it will effect intensity and beam pattern The adjusters on the back are screwed into the black bezel back there so not sure where that broke as everything was in tact, possibly in shipping somehow.On Dec 20, 2016, at 5:PM, [redacted] wrote:Attempted to adjust itLooked in and the adjuster mounted to the headlight is snapped right off being the reason they move around so muchCompletely in useableAppears the headlight was just cheaply madeAnd I'm not trying to sound like an as I'm just upset and trying to figure this outBecause prior to installing them they were very loose and wigglyFigured that was from the mounting gear not being tightendI had a lot of money invested in these and just sad to see them not work and are nothing like the photos of vehicles I see you posting all the time for light out putMy factory lights are just as brightSent from my [redacted] On Dec 19, 2016, at 9:AM, Down South Kustoms wrote:Did you get the adjustment and did the condensation clear? Curious if it was just quick glaze from the hot lens meeting cold weather or if it's actually leaking or notOn Dec 17, 2016, at 3:PM, [redacted] wrote:Installed have set up on a proper light board and the right headlight is from feet outFour feet to the right and no way to align it any closer to the center of the boardAs you can see it's hitting the rack to the rightSent from my [redacted] On Dec 16, 2016, at 6:PM, Down South Kustoms wrote:Which putter pins are you referring to and no shouldn't be tweaked On Dec 16, 2016, at 5:PM, [redacted] wrote:Not sure if there is something that tweaked from the heating of the lights but I can not for the life of me get the two outter pins to go into the headlightNo way they will line up but the innners fitSent from my [redacted] On Dec 16, 2016, at 12:PM, Down South Kustoms wrote:E is for 70mmF is for strip.On Dec 15, 2016, at 8:PM, [redacted] wrote:I have two Type f drivers and two type e drivers what is the differenceI'm sorry I mixed them upSent from my [redacted] On Dec 15, 2016, at 7:PM, Down South Kustoms wrote:Yes hey all require driversThere is a label on the boxes for which is whichThe smaller box I think was the rings, one goes on each sideSame for the strips which are in the bigger box, and the demon eyes are the ines with the RGBW wiringThere's also adaptors in there for the HD stuff, you'll need to tap into the parking light for the red wire, turn signal for the yellow wire, and black to a groundYou can use the white wire if you want, that's the dim mode, which we normally tie into the low beam so it dims the halos when low beam is onThe demon eye stuff all goes to the remote and matches up color to colorThen you just need a power source off the battery to a fused circuit and to the controller On Dec 15, 2016, at 5:PM, [redacted] wrote:Do you have any information on the installation of those headlights anything I need to know or wiring up the HD LED light strips and haloAnd any details for the Color changing demon EyesSent from my [redacted] On Dec 13, 2016, at 3:PM, Down South Kustoms wrote:Yeah cause you mentioned a wood grain wheelOn Dec 12, 2016, at 8:PM, [redacted] wrote:What do you mean grain? Wood inlays? No pure black stockLooking to wrap it in a nice soft padded black leather with if possible orange stitchingSent from my [redacted] On Dec 12, 2016, at 4:PM, Down South Kustoms wrote:If it's the non grain one they start around $175On Dec 10, 2016, at 11:AM, [redacted] wrote:Wrapped in black leather with orange stitchingSent from my [redacted] On Dec 10, 2016, at 10:AM, Down South Kustoms wrote:See there ya go! We can also order those as well, with different grain options On Dec 10, 2016, at 12:AM, [redacted] wrote:If not I'll grab this and have it shipped right to youSent from my [redacted] On Dec 10, 2016, at 1:AM, Down South Kustoms wrote:For example here's one On Dec 9, 2016, at 8:PM, [redacted] wrote:How much would it be if you had a coreIf not I can get a core and have it shipped to youSent from my [redacted] On Dec 9, 2016, at 8:PM, Down South Kustoms wrote:Yeah like this one then, no worriesThey start at $installedThat's if you send your wheel to me to wrap, or we can use a core for an extra core charge and send a wheel wrapped ready to swap On Dec 9, 2016, at 5:PM, [redacted] wrote:Do you have the link to the site I don't know if I can still get to it in my emailSent from my [redacted] On Dec 9, 2016, at 6:PM, DSKTX wrote:yES TRACKING WAS UPLOADED TO THE SITE EARLIER TODAY From: [redacted] [mailto:***[email protected]] Sent: Friday, December 9, 5:PMTo: DSKTX Subject: Re: Order *** Do you have a tracking number for the headlightsSent from my [redacted] On Dec 8, 2016, at 12:AM, DSKTX wrote:Factory airbag is a hard vinyl pressed materialWe don’t wrap thoseThey need to be the way they are in case of accident, the material can break to deploy the airbagWe can however wrap the wheel which is done with the same factory template, just better leather From: [redacted] [mailto:***[email protected]] Sent: Wednesday, December 7, 9:AMTo: Down South Kustoms Subject: Re: Order *** Have you ever done a leather re wrap on a [redacted] steering wheel? No controls on wheelJust the separate center for air bagMy factory one sucks and is as hard as a rockSent from my [redacted] On Dec 6, 2016, at 3:PM, Down South Kustoms wrote:If anything we'll have it sent separately, no biggieOn Dec 6, 2016, at 12:PM, [redacted] wrote:The fog lights was saposed to be a matching hid and the parking light or switch back with resistorSent from my [redacted] On Dec 6, 2016, at 1:PM, Down South Kustoms wrote:Well sheet I vaguely remember that convo, you remember which bulb it was for? Just a set of basic led wasn't it?On Dec 6, 2016, at 12:PM, [redacted] wrote:Sent from my [redacted] On Dec 6, 2016, at 12:PM, Down South Kustoms wrote:Oh wait, I see the switchback bulbs order, but no fog light bulbs were ordered On Dec 6, 2016, at 9:AM, [redacted] wrote:Everything else was shipped with them? The switch back bulbs the resistors and fog light bulbs?Sent from my [redacted] On Dec 6, 2016, at 12:AM, Down South Kustoms wrote:Check your listing again you'll see more pics http://www.downsouthkustomstx.com/shop-dsk-1/#!p/71160600On Dec 5, 2016, at 5:PM, [redacted] wrote:Any luck getting it shipped out today?Sent from my [redacted]
Sent: Tuesday, June 13, 2017 9:28 PMSubject: Re: Login For Response Complaint Customer [redacted], has 3 purchase orders as follows. 9/6/2016 #[redacted]: Custom Headlight Build Total: $689.15 10/6/2016 #[redacted] Purchased additional parts for build (HD Switchback Strips (Special...
Order 10-20 Day Lead Time before shipping to me), Switchback Bulbs, Load Resistors? Total: $113.67 10/29/16 #[redacted]: Demon Eyes (More parts to add to build (10-20 day lead time again) Total: $124.49 Total Cost: $927.31 (Not $972.31 as claimed by customer) Customer is stating we did not send fog lights. This is first I'm hearing this and am pretty sure he is claiming that for a friend who happens to have the same truck. Adding fog light hid to this order would have also added an additional $160 to the order so it's far off on the total spent, and cost submitted by customer. This customer was sent his finished lights, installed and submitted pics claiming they were not aligned. Which by the pic, they were, just didn't have proper bulb seating when the bulbs were installed by either myself or customer (not important as it's a very easy adjustment to adjust the way the bulb sits) Customer did not fix that. [redacted] also rode with these lights on his vehicle for multiple weeks prior to even contacting us about them being "broken" which he claimed was that way when we sent them. No biggie, requested them to be sent back which he did, and at that time stated that he would file a [redacted] claim if we did not fix them. Upon inspection of them, it's easy to see the damage done to these lights. They are no longer useable so I advised him of the findings and bill to fix them. He did not like that and filed away with a claim. I submitted our info and emails, contact etc to [redacted], and claim was decided in my favor. Customer is claiming that [redacted] sided with us due to him waiting too long, which is not true. You can't file a claim if your past your claim period. They felt the same that he was sent the product in working order, as ordered, and damaged them and did not want to pay for repair of damaged product. All parts used are parts customer requested, IDENTICAL to request, with all top of the line product from the new DD HD Switchback product and Morimoto projectors who's one of the leaders in aftermarket performance lighting. No cheap parts. Upon purchase, customers are given a link to purchase that is visible to only them thru our site as a normal product, designed for them. Along with that is a list of parts, what's being done, warranty, etc. Which customer agree'd to. Since customer making claim, we did not hear from him since, even after the claim was closed which was on 4/10/2017 until now. These items were not fixed up as customer claims as customer did not pay for repair and were put on the shelf for up to 30 days waiting on customer response on repairing or shipping back and we did not hear back. These were marked as abandoned and disposed. They were not fixed and resold as customer claimed. Pics used on social media are our property to use when we like, set on timeframes in no order, we could use pics months old, years old, or new, picked at random. We can provide the purchase orders upon request if need be. Thank you for your time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. As previously stated in initial filing, statements of complaint are factually and the business is more than welcome to file any baseless claims of deformation. Both my Legal Team and I welcome an opportunity to face the business in Federal Court.Legal Representation:[redacted]The Legal Teams of both [redacted] and [redacted] found the business to be in violation (see attached) of their Terms and Conditions and Rights and Responsibilities as it relates to their deceptive business practices and theft and promotion of material and work that does not belong to them. They both have provided thus said business with a written warning and removed my intellectual property and any claims of performance. Further violations will result in the removal of social media accounts and they will be subject to a Copyright Infringement Lawsuit, including damages ($150,000 under law) and legal fees protected under the Federal Statute.Both my Legal Team and above said Social Media Outlets have found the business to be in violation of the Digital Millennium Copyright Act (DMCA), which said Copyrighted Material is Protected Under §512(c) of the U.S. Copyright Law. They Have Been Issued a DMCA Takedown Notice and a Cease and Desist / Demand Letter.Under Texas Law (Title 4, Chapter 26 of the Property Code), which the business resides and operates, they are in Violation of Texas Right of Publicity Law. The use of my images and claims of performance constitutes a violation of the common law right under Texas Law, whereby the business is using the images without my written consent for the sole purpose to advertise / sell services they perform and make claims that they performed these services for me by using my work for their own profit, without providing me any compensation.Please contract [redacted] with your baseless claims and we look forward to seeing you in Federal Court.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,I will be including emails and [redacted] copies from between me and the seller proving that I paid for said fog lights and he even agrees and admits to it also including proof of payment for said fog lights and also including the emails of him stating that I should continue to install them with bad fitment and that istated it was not a bulb issue that it was a FITMENT issue!if there is a email here at the Revdex.com for me to forward all the emails to that would be awesome I tried attaching them not sure how well they will go thruJan 31toDownNope just wanted to check. I have been "delivered" so many packages but never actually got them. Lots of money worth of stuff there wanna keep track. Sent from my [redacted]On Jan 31, 2017, at 12:59 PM, Down South Kustoms <[email protected]> wrote:Sorry didn't see a response needed there. Yes we got the package, came in over the weekend. On Jan 31, 2017, at 10:51 AM, [redacted] <[redacted][email protected]> wrote:Did you get the package with everything. Just checking in. Emailed you a week ago no response. Sent from my [redacted]On Dec 22, 2016, at 9:04 PM, DSKTX <[email protected]> wrote:Send toChad [redacted]Down South Kustoms403 Dixie DrLeague City, TX 77573 <image001.png> From: [redacted] [mailto:[redacted][email protected]] Sent: Thursday, December 22, 2016 10:07 AMTo: Down South Kustoms <[email protected]>Subject: Re: Order [redacted] How do I go about getting these back to you. Sent from my [redacted]On Dec 21, 2016, at 12:29 AM, Down South Kustoms <[email protected]> wrote:Hmm, interesting as to how it broke? If you'd like to send them back for me to check out please do so. They will be much brighter than any stock option however, if they are not then something is wrong, bulb seating possibly, which is a big deal with those as it will effect intensity and beam pattern. The adjusters on the back are screwed into the black bezel back there so not sure where that broke as everything was in tact, possibly in shipping somehow.On Dec 20, 2016, at 5:26 PM, [redacted] <[redacted][email protected]> wrote:Attempted to adjust it. Looked in and the adjuster mounted to the headlight is snapped right off being the reason they move around so much. Completely in useable. Appears the headlight was just cheaply made. And I'm not trying to sound like an as I'm just upset and trying to figure this out. Because prior to installing them they were very loose and wiggly. Figured that was from the mounting gear not being tightend. I had a lot of money invested in these and just sad to see them not work and are nothing like the photos of vehicles I see you posting all the time for light out put. My factory lights are just as bright. Sent from my [redacted]On Dec 19, 2016, at 9:58 AM, Down South Kustoms <[email protected]> wrote:Did you get the adjustment and did the condensation clear? Curious if it was just quick glaze from the hot lens meeting cold weather or if it's actually leaking or not. On Dec 17, 2016, at 3:56 PM, [redacted] <[redacted][email protected]> wrote:Installed have set up on a proper light board and the right headlight is from 10 feet out. Four feet to the right and no way to align it any closer to the center of the board. As you can see it's hitting the rack to the right. <image1.JPG>Sent from my [redacted]On Dec 16, 2016, at 6:41 PM, Down South Kustoms <[email protected]> wrote:Which putter pins are you referring to and no shouldn't be tweaked On Dec 16, 2016, at 5:40 PM, [redacted] <[redacted][email protected]> wrote:Not sure if there is something that tweaked from the heating of the lights but I can not for the life of me get the two outter pins to go into the headlight. No way they will line up but the innners fit. Sent from my [redacted]On Dec 16, 2016, at 12:52 PM, Down South Kustoms <[email protected]> wrote:E is for 70mm. F is for strip.On Dec 15, 2016, at 8:52 PM, [redacted] <[redacted][email protected]> wrote:I have two Type f drivers and two type e drivers what is the difference. I'm sorry I mixed them up. Sent from my [redacted]On Dec 15, 2016, at 7:17 PM, Down South Kustoms <[email protected]> wrote:Yes hey all require drivers. There is a label on the boxes for which is which. The smaller box I think was the rings, one goes on each side. Same for the strips which are in the bigger box, and the demon eyes are the ines with the RGBW wiring. There's also 2 adaptors in there for the HD stuff, you'll need to tap into the parking light for the red wire, turn signal for the yellow wire, and black to a ground. You can use the white wire if you want, that's the dim mode, which we normally tie into the low beam so it dims the halos when low beam is on. The demon eye stuff all goes to the remote and matches up color to color. Then you just need a power source off the battery to a fused circuit and to the controller On Dec 15, 2016, at 5:22 PM, [redacted] <[redacted][email protected]> wrote:Do you have any information on the installation of those headlights anything I need to know or wiring up the HD LED light strips and halo. And any details for the Color changing demon EyesSent from my [redacted]On Dec 13, 2016, at 3:27 PM, Down South Kustoms <[email protected]> wrote:Yeah cause you mentioned a wood grain wheelOn Dec 12, 2016, at 8:04 PM, [redacted] <[redacted][email protected]> wrote:What do you mean grain? Wood inlays? No pure black stock. Looking to wrap it in a nice soft padded black leather with if possible orange stitching. Sent from my [redacted]On Dec 12, 2016, at 4:55 PM, Down South Kustoms <[email protected]> wrote:If it's the non grain one they start around $175On Dec 10, 2016, at 11:24 AM, [redacted] <[redacted][email protected]> wrote:Wrapped in black leather with orange stitching. Sent from my [redacted]On Dec 10, 2016, at 10:53 AM, Down South Kustoms <[email protected]> wrote:See there ya go! We can also order those as well, with different grain options On Dec 10, 2016, at 12:43 AM, [redacted] <[redacted][email protected]> wrote:If not I'll grab this and have it shipped right to you. <image1.PNG>Sent from my [redacted]On Dec 10, 2016, at 1:05 AM, Down South Kustoms <[email protected]> wrote:For example here's one <image1.PNG>On Dec 9, 2016, at 8:14 PM, [redacted] <[redacted][email protected]> wrote:How much would it be if you had a core. If not I can get a core and have it shipped to you. Sent from my [redacted]On Dec 9, 2016, at 8:29 PM, Down South Kustoms <[email protected]> wrote:<image1.PNG>Yeah like this one then, no worries. They start at $200 installed. That's if you send your wheel to me to wrap, or we can use a core for an extra core charge and send a wheel wrapped ready to swap On Dec 9, 2016, at 5:17 PM, [redacted] <[redacted][email protected]> wrote:Do you have the link to the site I don't know if I can still get to it in my emailSent from my [redacted]On Dec 9, 2016, at 6:17 PM, DSKTX <[email protected]> wrote:yES TRACKING WAS UPLOADED TO THE SITE EARLIER TODAY <image001.png> From: [redacted] [mailto:[redacted][email protected]] Sent: Friday, December 9, 2016 5:11 PMTo: DSKTX <[email protected]>Subject: Re: Order [redacted] Do you have a tracking number for the headlightsSent from my [redacted]On Dec 8, 2016, at 12:10 AM, DSKTX <[email protected]> wrote:Factory airbag is a hard vinyl pressed material. We don’t wrap those. They need to be the way they are in case of accident, the material can break to deploy the airbag. We can however wrap the wheel which is done with the same factory template, just better leather <image001.png> From: [redacted] [mailto:[redacted][email protected]] Sent: Wednesday, December 7, 2016 9:31 AMTo: Down South Kustoms <[email protected]>Subject: Re: Order [redacted] Have you ever done a leather re wrap on a [redacted] steering wheel? No controls on wheel. Just the separate center for air bag. My factory one sucks and is as hard as a rock. Sent from my [redacted]On Dec 6, 2016, at 3:12 PM, Down South Kustoms <[email protected]> wrote:If anything we'll have it sent separately, no biggieOn Dec 6, 2016, at 12:49 PM, [redacted] <[redacted][email protected]> wrote:The fog lights was saposed to be a matching hid 880 and the parking light 3157 or 3156 switch back with resistor. Sent from my [redacted]On Dec 6, 2016, at 1:33 PM, Down South Kustoms <[email protected]> wrote:Well sheet I vaguely remember that convo, you remember which bulb it was for? Just a set of basic led wasn't it?On Dec 6, 2016, at 12:29 PM, [redacted] <[redacted][email protected]> wrote:<image1.PNG>Sent from my [redacted]On Dec 6, 2016, at 12:31 PM, Down South Kustoms <[email protected]> wrote:Oh wait, I see the switchback bulbs order, but no fog light bulbs were ordered On Dec 6, 2016, at 9:23 AM, [redacted] <[redacted][email protected]> wrote:Everything else was shipped with them? The switch back bulbs the resistors and fog light bulbs?Sent from my [redacted]On Dec 6, 2016, at 12:34 AM, Down South Kustoms <[email protected]> wrote:Check your listing again you'll see more pics. http://www.downsouthkustomstx.com/shop-dsk-1/#!/[redacted]/p/71160600On Dec 5, 2016, at 5:24 PM, [redacted] <[redacted][email protected]> wrote:Any luck getting it shipped out today?Sent from my [redacted]
Customers pics show the used lens that was provided to us. Again, customer was advised they wouldn't work. We also have documented video (which we cannot upload per allowed file types) showing the same damage on his original pieces, that he is claiming we did. Customer has also blocked our contact thru social media. Not the other way around. Customer is also slandering our name with several lies, spreading false information. He has not called us once since to discuss, instead, just blocked us and took to several social media groups. We have since reported all post made by him regarding our name for defamation, and will pursue a cease and desist for slandering our name. He will not get a refund of any kind. He's more than welcome to send back for a refund. However, he did say, on record, that he threw everything in the trash. So, for that, we will not and cannot issue any refund to him. It was his choice to have another set "built" so he claims, without giving the chance for repair with us, the original builder. Customer has since filed for whatever copyright material he can, and that's fine, we have all our own pictures, that he cannot have removed. So we wish him the best of luck, and ask that he stop wasting our time.
We are not removing any pics, pics are posted publicly and are not copyrighted in any way. The work was done here by us. There was several issues dealing with this customer. Customer received free work on top of it, and did not pay for items that he claimed he did and argued about. Kept trying to...
get more free work out of us. Customer refused to use a factory part on this build, and was notified the part he wanted would not work. Keeps saying we did not use his parts, and we did. Every bit of them. Parts provided by him were damaged, not in good shape as we were under impression were new, and they were not, nor would they fit properly. We did what we could to get them to work and he was not satisfied, even offered to send back for us to make adjustments, and he refused. Instead has gone around inappropriately sending us several online pornography subscriptions (were not dumb) as well as having other people come to our pages to make false claims. Customer also has been stating that all our or parts were thrown in the trash, yet were not and were used in this build and is having another shop take credit for the work performed which all they did was fix the issue we offered to fix and reseal the light. Customer also stated that the parts were all DOA, which is also very false and are working fine. Had they been DOA, they would not be used in the build as replacements for said parts take upwards of 30 days to get, yet this was done in matter of a day for work that took weeks to perform. So unlikely. Now customer is going around to leave bad reviews in places like here, that we aren't associated with at all. So bottom line, customer just wasn't happy, and will not bully us to remove anything, or refund anything. As well all of his warranty for all the parts used, have been voided 100% :) Have a nice day.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintAs previously stated in initial filing, statements of complaint are factually and the business is more than welcome to file any baseless claims of deformationBoth my Legal Team and I welcome an opportunity to face the business in Federal Court.Legal Representation: [redacted] The Legal Teams of both [redacted] and [redacted] found the business to be in violation (see attached) of their Terms and Conditions and Rights and Responsibilities as it relates to their deceptive business practices and theft and promotion of material and work that does not belong to themThey both have provided thus said business with a written warning and removed my intellectual property and any claims of performanceFurther violations will result in the removal of social media accounts and they will be subject to a Copyright Infringement Lawsuit, including damages ($150,under law) and legal fees protected under the Federal Statute.Both my Legal Team and above said Social Media Outlets have found the business to be in violation of the Digital Millennium Copyright Act (DMCA), which said Copyrighted Material is Protected Under §512(c) of the U.SCopyright LawThey Have Been Issued a DMCA Takedown Notice and a Cease and Desist / Demand Letter.Under Texas Law (Title 4, Chapter of the Property Code), which the business resides and operates, they are in Violation of Texas Right of Publicity LawThe use of my images and claims of performance constitutes a violation of the common law right under Texas Law, whereby the business is using the images without my written consent for the sole purpose to advertise / sell services they perform and make claims that they performed these services for me by using my work for their own profit, without providing me any compensation.Please contract [redacted] with your baseless claims and we look forward to seeing you in Federal Court Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,I will be including emails and [redacted] copies from between me and the seller proving that I paid for said fog lights and he even agrees and admits to it also including proof of payment for said fog lights and also including the emails of him stating that I should continue to install them with bad fitment and that istated it was not a bulb issue that it was a FITMENT issue!if there is a email here at the Revdex.com for me to forward all the emails to that would be awesome I tried attaching them not sure how well they will go thruJan 31toDownNope just wanted to checkI have been "delivered" so many packages but never actually got themLots of money worth of stuff there wanna keep trackSent from my [redacted] On Jan 31, 2017, at 12:PM, Down South Kustoms wrote:Sorry didn't see a response needed thereYes we got the package, came in over the weekendOn Jan 31, 2017, at 10:AM, [redacted] wrote:Did you get the package with everythingJust checking inEmailed you a week ago no responseSent from my [redacted] On Dec 22, 2016, at 9:PM, DSKTX wrote:Send toChad [redacted] Down South KustomsDixie DrLeague City, TX From: [redacted] [mailto:***[email protected]] Sent: Thursday, December 22, 10:AMTo: Down South Kustoms Subject: Re: Order *** How do I go about getting these back to youSent from my [redacted] On Dec 21, 2016, at 12:AM, Down South Kustoms wrote:Hmm, interesting as to how it broke? If you'd like to send them back for me to check out please do soThey will be much brighter than any stock option however, if they are not then something is wrong, bulb seating possibly, which is a big deal with those as it will effect intensity and beam pattern The adjusters on the back are screwed into the black bezel back there so not sure where that broke as everything was in tact, possibly in shipping somehow.On Dec 20, 2016, at 5:PM, [redacted] wrote:Attempted to adjust itLooked in and the adjuster mounted to the headlight is snapped right off being the reason they move around so muchCompletely in useableAppears the headlight was just cheaply madeAnd I'm not trying to sound like an a
s I'm just upset and trying to figure this outBecause prior to installing them they were very loose and wigglyFigured that was from the mounting gear not being tightendI had a lot of money invested in these and just sad to see them not work and are nothing like the photos of vehicles I see you posting all the time for light out putMy factory lights are just as brightSent from my [redacted] On Dec 19, 2016, at 9:AM, Down South Kustoms wrote:Did you get the adjustment and did the condensation clear? Curious if it was just quick glaze from the hot lens meeting cold weather or if it's actually leaking or notOn Dec 17, 2016, at 3:PM, [redacted] wrote:Installed have set up on a proper light board and the right headlight is from feet outFour feet to the right and no way to align it any closer to the center of the boardAs you can see it's hitting the rack to the rightSent from my [redacted] On Dec 16, 2016, at 6:PM, Down South Kustoms wrote:Which putter pins are you referring to and no shouldn't be tweaked On Dec 16, 2016, at 5:PM, [redacted] wrote:Not sure if there is something that tweaked from the heating of the lights but I can not for the life of me get the two outter pins to go into the headlightNo way they will line up but the innners fitSent from my [redacted] On Dec 16, 2016, at 12:PM, Down South Kustoms wrote:E is for 70mmF is for strip.On Dec 15, 2016, at 8:PM, [redacted] wrote:I have two Type f drivers and two type e drivers what is the differenceI'm sorry I mixed them upSent from my [redacted] On Dec 15, 2016, at 7:PM, Down South Kustoms wrote:Yes hey all require driversThere is a label on the boxes for which is whichThe smaller box I think was the rings, one goes on each sideSame for the strips which are in the bigger box, and the demon eyes are the ines with the RGBW wiringThere's also adaptors in there for the HD stuff, you'll need to tap into the parking light for the red wire, turn signal for the yellow wire, and black to a groundYou can use the white wire if you want, that's the dim mode, which we normally tie into the low beam so it dims the halos when low beam is onThe demon eye stuff all goes to the remote and matches up color to colorThen you just need a power source off the battery to a fused circuit and to the controller On Dec 15, 2016, at 5:PM, [redacted] wrote:Do you have any information on the installation of those headlights anything I need to know or wiring up the HD LED light strips and haloAnd any details for the Color changing demon EyesSent from my [redacted] On Dec 13, 2016, at 3:PM, Down South Kustoms wrote:Yeah cause you mentioned a wood grain wheelOn Dec 12, 2016, at 8:PM, [redacted] wrote:What do you mean grain? Wood inlays? No pure black stockLooking to wrap it in a nice soft padded black leather with if possible orange stitchingSent from my [redacted] On Dec 12, 2016, at 4:PM, Down South Kustoms wrote:If it's the non grain one they start around $175On Dec 10, 2016, at 11:AM, [redacted] wrote:Wrapped in black leather with orange stitchingSent from my [redacted] On Dec 10, 2016, at 10:AM, Down South Kustoms wrote:See there ya go! We can also order those as well, with different grain options On Dec 10, 2016, at 12:AM, [redacted] wrote:If not I'll grab this and have it shipped right to youSent from my [redacted] On Dec 10, 2016, at 1:AM, Down South Kustoms wrote:For example here's one On Dec 9, 2016, at 8:PM, [redacted] wrote:How much would it be if you had a coreIf not I can get a core and have it shipped to youSent from my [redacted] On Dec 9, 2016, at 8:PM, Down South Kustoms wrote:Yeah like this one then, no worriesThey start at $installedThat's if you send your wheel to me to wrap, or we can use a core for an extra core charge and send a wheel wrapped ready to swap On Dec 9, 2016, at 5:PM, [redacted] wrote:Do you have the link to the site I don't know if I can still get to it in my emailSent from my [redacted] On Dec 9, 2016, at 6:PM, DSKTX wrote:yES TRACKING WAS UPLOADED TO THE SITE EARLIER TODAY From: [redacted] [mailto:***[email protected]] Sent: Friday, December 9, 5:PMTo: DSKTX Subject: Re: Order *** Do you have a tracking number for the headlightsSent from my [redacted] On Dec 8, 2016, at 12:AM, DSKTX wrote:Factory airbag is a hard vinyl pressed materialWe don’t wrap thoseThey need to be the way they are in case of accident, the material can break to deploy the airbagWe can however wrap the wheel which is done with the same factory template, just better leather From: [redacted] [mailto:***[email protected]] Sent: Wednesday, December 7, 9:AMTo: Down South Kustoms Subject: Re: Order *** Have you ever done a leather re wrap on a [redacted] steering wheel? No controls on wheelJust the separate center for air bagMy factory one sucks and is as hard as a rockSent from my [redacted] On Dec 6, 2016, at 3:PM, Down South Kustoms wrote:If anything we'll have it sent separately, no biggieOn Dec 6, 2016, at 12:PM, [redacted] wrote:The fog lights was saposed to be a matching hid and the parking light or switch back with resistorSent from my [redacted] On Dec 6, 2016, at 1:PM, Down South Kustoms wrote:Well sheet I vaguely remember that convo, you remember which bulb it was for? Just a set of basic led wasn't it?On Dec 6, 2016, at 12:PM, [redacted] wrote:Sent from my [redacted] On Dec 6, 2016, at 12:PM, Down South Kustoms wrote:Oh wait, I see the switchback bulbs order, but no fog light bulbs were ordered On Dec 6, 2016, at 9:AM, [redacted] wrote:Everything else was shipped with them? The switch back bulbs the resistors and fog light bulbs?Sent from my [redacted] On Dec 6, 2016, at 12:AM, Down South Kustoms wrote:Check your listing again you'll see more pics http://www.downsouthkustomstx.com/shop-dsk-1/#!p/71160600On Dec 5, 2016, at 5:PM, [redacted] wrote:Any luck getting it shipped out today?Sent from my [redacted]
Sent: Tuesday, June 13, 2017 9:28 PMSubject: Re: Login For Response Complaint Customer [redacted], has 3 purchase orders as follows. 9/6/2016 #[redacted]: Custom Headlight Build Total: $689.15 10/6/2016 #[redacted] Purchased additional parts for build (HD Switchback Strips (Special...
Order 10-20 Day Lead Time before shipping to me), Switchback Bulbs, Load Resistors? Total: $113.67 10/29/16 #[redacted]: Demon Eyes (More parts to add to build (10-20 day lead time again) Total: $124.49 Total Cost: $927.31 (Not $972.31 as claimed by customer) Customer is stating we did not send fog lights. This is first I'm hearing this and am pretty sure he is claiming that for a friend who happens to have the same truck. Adding fog light hid to this order would have also added an additional $160 to the order so it's far off on the total spent, and cost submitted by customer. This customer was sent his finished lights, installed and submitted pics claiming they were not aligned. Which by the pic, they were, just didn't have proper bulb seating when the bulbs were installed by either myself or customer (not important as it's a very easy adjustment to adjust the way the bulb sits) Customer did not fix that. [redacted] also rode with these lights on his vehicle for multiple weeks prior to even contacting us about them being "broken" which he claimed was that way when we sent them. No biggie, requested them to be sent back which he did, and at that time stated that he would file a [redacted] claim if we did not fix them. Upon inspection of them, it's easy to see the damage done to these lights. They are no longer useable so I advised him of the findings and bill to fix them. He did not like that and filed away with a claim. I submitted our info and emails, contact etc to [redacted], and claim was decided in my favor. Customer is claiming that [redacted] sided with us due to him waiting too long, which is not true. You can't file a claim if your past your claim period. They felt the same that he was sent the product in working order, as ordered, and damaged them and did not want to pay for repair of damaged product. All parts used are parts customer requested, IDENTICAL to request, with all top of the line product from the new DD HD Switchback product and Morimoto projectors who's one of the leaders in aftermarket performance lighting. No cheap parts. Upon purchase, customers are given a link to purchase that is visible to only them thru our site as a normal product, designed for them. Along with that is a list of parts, what's being done, warranty, etc. Which customer agree'd to. Since customer making claim, we did not hear from him since, even after the claim was closed which was on 4/10/2017 until now. These items were not fixed up as customer claims as customer did not pay for repair and were put on the shelf for up to 30 days waiting on customer response on repairing or shipping back and we did not hear back. These were marked as abandoned and disposed. They were not fixed and resold as customer claimed. Pics used on social media are our property to use when we like, set on timeframes in no order, we could use pics months old, years old, or new, picked at random. We can provide the purchase orders upon request if need be. Thank you for your time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. As previously stated in initial filing, statements of complaint are factually and the business is more than welcome to file any baseless claims of deformation. Both my Legal Team and I welcome an opportunity to face the business in Federal Court.Legal Representation:[redacted]The Legal Teams of both [redacted] and [redacted] found the business to be in violation (see attached) of their Terms and Conditions and Rights and Responsibilities as it relates to their deceptive business practices and theft and promotion of material and work that does not belong to them. They both have provided thus said business with a written warning and removed my intellectual property and any claims of performance. Further violations will result in the removal of social media accounts and they will be subject to a Copyright Infringement Lawsuit, including damages ($150,000 under law) and legal fees protected under the Federal Statute.Both my Legal Team and above said Social Media Outlets have found the business to be in violation of the Digital Millennium Copyright Act (DMCA), which said Copyrighted Material is Protected Under §512(c) of the U.S. Copyright Law. They Have Been Issued a DMCA Takedown Notice and a Cease and Desist / Demand Letter.Under Texas Law (Title 4, Chapter 26 of the Property Code), which the business resides and operates, they are in Violation of Texas Right of Publicity Law. The use of my images and claims of performance constitutes a violation of the common law right under Texas Law, whereby the business is using the images without my written consent for the sole purpose to advertise / sell services they perform and make claims that they performed these services for me by using my work for their own profit, without providing me any compensation.Please contract [redacted] with your baseless claims and we look forward to seeing you in Federal Court.
Regards,
Revdex.com:
s I'm just upset and trying to figure this out. Because prior to installing them they were very loose and wiggly. Figured that was from the mounting gear not being tightend. I had a lot of money invested in these and just sad to see them not work and are nothing like the photos of vehicles I see you posting all the time for light out put. My factory lights are just as bright. Sent from my [redacted]On Dec 19, 2016, at 9:58 AM, Down South Kustoms <[email protected]> wrote:Did you get the adjustment and did the condensation clear? Curious if it was just quick glaze from the hot lens meeting cold weather or if it's actually leaking or not. On Dec 17, 2016, at 3:56 PM, [redacted] <[redacted][email protected]> wrote:Installed have set up on a proper light board and the right headlight is from 10 feet out. Four feet to the right and no way to align it any closer to the center of the board. As you can see it's hitting the rack to the right. <image1.JPG>Sent from my [redacted]On Dec 16, 2016, at 6:41 PM, Down South Kustoms <[email protected]> wrote:Which putter pins are you referring to and no shouldn't be tweaked On Dec 16, 2016, at 5:40 PM, [redacted] <[redacted][email protected]> wrote:Not sure if there is something that tweaked from the heating of the lights but I can not for the life of me get the two outter pins to go into the headlight. No way they will line up but the innners fit. Sent from my [redacted]On Dec 16, 2016, at 12:52 PM, Down South Kustoms <[email protected]> wrote:E is for 70mm. F is for strip.On Dec 15, 2016, at 8:52 PM, [redacted] <[redacted][email protected]> wrote:I have two Type f drivers and two type e drivers what is the difference. I'm sorry I mixed them up. Sent from my [redacted]On Dec 15, 2016, at 7:17 PM, Down South Kustoms <[email protected]> wrote:Yes hey all require drivers. There is a label on the boxes for which is which. The smaller box I think was the rings, one goes on each side. Same for the strips which are in the bigger box, and the demon eyes are the ines with the RGBW wiring. There's also 2 adaptors in there for the HD stuff, you'll need to tap into the parking light for the red wire, turn signal for the yellow wire, and black to a ground. You can use the white wire if you want, that's the dim mode, which we normally tie into the low beam so it dims the halos when low beam is on. The demon eye stuff all goes to the remote and matches up color to color. Then you just need a power source off the battery to a fused circuit and to the controller On Dec 15, 2016, at 5:22 PM, [redacted] <[redacted][email protected]> wrote:Do you have any information on the installation of those headlights anything I need to know or wiring up the HD LED light strips and halo. And any details for the Color changing demon EyesSent from my [redacted]On Dec 13, 2016, at 3:27 PM, Down South Kustoms <[email protected]> wrote:Yeah cause you mentioned a wood grain wheelOn Dec 12, 2016, at 8:04 PM, [redacted] <[redacted][email protected]> wrote:What do you mean grain? Wood inlays? No pure black stock. Looking to wrap it in a nice soft padded black leather with if possible orange stitching. Sent from my [redacted]On Dec 12, 2016, at 4:55 PM, Down South Kustoms <[email protected]> wrote:If it's the non grain one they start around $175On Dec 10, 2016, at 11:24 AM, [redacted] <[redacted][email protected]> wrote:Wrapped in black leather with orange stitching. Sent from my [redacted]On Dec 10, 2016, at 10:53 AM, Down South Kustoms <[email protected]> wrote:See there ya go! We can also order those as well, with different grain options On Dec 10, 2016, at 12:43 AM, [redacted] <[redacted][email protected]> wrote:If not I'll grab this and have it shipped right to you. <image1.PNG>Sent from my [redacted]On Dec 10, 2016, at 1:05 AM, Down South Kustoms <[email protected]> wrote:For example here's one <image1.PNG>On Dec 9, 2016, at 8:14 PM, [redacted] <[redacted][email protected]> wrote:How much would it be if you had a core. If not I can get a core and have it shipped to you. Sent from my [redacted]On Dec 9, 2016, at 8:29 PM, Down South Kustoms <[email protected]> wrote:<image1.PNG>Yeah like this one then, no worries. They start at $200 installed. That's if you send your wheel to me to wrap, or we can use a core for an extra core charge and send a wheel wrapped ready to swap On Dec 9, 2016, at 5:17 PM, [redacted] <[redacted][email protected]> wrote:Do you have the link to the site I don't know if I can still get to it in my emailSent from my [redacted]On Dec 9, 2016, at 6:17 PM, DSKTX <[email protected]> wrote:yES TRACKING WAS UPLOADED TO THE SITE EARLIER TODAY <image001.png> From: [redacted] [mailto:[redacted][email protected]] Sent: Friday, December 9, 2016 5:11 PMTo: DSKTX <[email protected]>Subject: Re: Order [redacted] Do you have a tracking number for the headlightsSent from my [redacted]On Dec 8, 2016, at 12:10 AM, DSKTX <[email protected]> wrote:Factory airbag is a hard vinyl pressed material. We don’t wrap those. They need to be the way they are in case of accident, the material can break to deploy the airbag. We can however wrap the wheel which is done with the same factory template, just better leather <image001.png> From: [redacted] [mailto:[redacted][email protected]] Sent: Wednesday, December 7, 2016 9:31 AMTo: Down South Kustoms <[email protected]>Subject: Re: Order [redacted] Have you ever done a leather re wrap on a [redacted] steering wheel? No controls on wheel. Just the separate center for air bag. My factory one sucks and is as hard as a rock. Sent from my [redacted]On Dec 6, 2016, at 3:12 PM, Down South Kustoms <[email protected]> wrote:If anything we'll have it sent separately, no biggieOn Dec 6, 2016, at 12:49 PM, [redacted] <[redacted][email protected]> wrote:The fog lights was saposed to be a matching hid 880 and the parking light 3157 or 3156 switch back with resistor. Sent from my [redacted]On Dec 6, 2016, at 1:33 PM, Down South Kustoms <[email protected]> wrote:Well sheet I vaguely remember that convo, you remember which bulb it was for? Just a set of basic led wasn't it?On Dec 6, 2016, at 12:29 PM, [redacted] <[redacted][email protected]> wrote:<image1.PNG>Sent from my [redacted]On Dec 6, 2016, at 12:31 PM, Down South Kustoms <[email protected]> wrote:Oh wait, I see the switchback bulbs order, but no fog light bulbs were ordered On Dec 6, 2016, at 9:23 AM, [redacted] <[redacted][email protected]> wrote:Everything else was shipped with them? The switch back bulbs the resistors and fog light bulbs?Sent from my [redacted]On Dec 6, 2016, at 12:34 AM, Down South Kustoms <[email protected]> wrote:Check your listing again you'll see more pics. http://www.downsouthkustomstx.com/shop-dsk-1/#!/[redacted]/p/71160600On Dec 5, 2016, at 5:24 PM, [redacted] <[redacted][email protected]> wrote:Any luck getting it shipped out today?Sent from my [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,I will be including emails and [redacted] copies from between me and the seller proving that I paid for said fog lights and he even agrees and admits to it also including proof of payment for said fog lights and also including the emails of him stating that I should continue to install them with bad fitment and that istated it was not a bulb issue that it was a FITMENT issue!if there is a email here at the Revdex.com for me to forward all the emails to that would be awesome I tried attaching them not sure how well they will go thruJan 31toDownNope just wanted to check. I have been "delivered" so many packages but never actually got them. Lots of money worth of stuff there wanna keep track. Sent from my [redacted]On Jan 31, 2017, at 12:59 PM, Down South Kustoms <[email protected]> wrote:Sorry didn't see a response needed there. Yes we got the package, came in over the weekend. On Jan 31, 2017, at 10:51 AM, [redacted] <[redacted][email protected]> wrote:Did you get the package with everything. Just checking in. Emailed you a week ago no response. Sent from my [redacted]On Dec 22, 2016, at 9:04 PM, DSKTX <[email protected]> wrote:Send toChad [redacted]Down South Kustoms403 Dixie DrLeague City, TX 77573 <image001.png> From: [redacted] [mailto:[redacted][email protected]] Sent: Thursday, December 22, 2016 10:07 AMTo: Down South Kustoms <[email protected]>Subject: Re: Order [redacted] How do I go about getting these back to you. Sent from my [redacted]On Dec 21, 2016, at 12:29 AM, Down South Kustoms <[email protected]> wrote:Hmm, interesting as to how it broke? If you'd like to send them back for me to check out please do so. They will be much brighter than any stock option however, if they are not then something is wrong, bulb seating possibly, which is a big deal with those as it will effect intensity and beam pattern. The adjusters on the back are screwed into the black bezel back there so not sure where that broke as everything was in tact, possibly in shipping somehow.On Dec 20, 2016, at 5:26 PM, [redacted] <[redacted][email protected]> wrote:Attempted to adjust it. Looked in and the adjuster mounted to the headlight is snapped right off being the reason they move around so much. Completely in useable. Appears the headlight was just cheaply made. And I'm not trying to sound like an a
Customers pics show the used lens that was provided to us. Again, customer was advised they wouldn't work. We also have documented video (which we cannot upload per allowed file types) showing the same damage on his original pieces, that he is claiming we did. Customer has also blocked our contact thru social media. Not the other way around. Customer is also slandering our name with several lies, spreading false information. He has not called us once since to discuss, instead, just blocked us and took to several social media groups. We have since reported all post made by him regarding our name for defamation, and will pursue a cease and desist for slandering our name. He will not get a refund of any kind. He's more than welcome to send back for a refund. However, he did say, on record, that he threw everything in the trash. So, for that, we will not and cannot issue any refund to him. It was his choice to have another set "built" so he claims, without giving the chance for repair with us, the original builder. Customer has since filed for whatever copyright material he can, and that's fine, we have all our own pictures, that he cannot have removed. So we wish him the best of luck, and ask that he stop wasting our time.
We are not removing any pics, pics are posted publicly and are not copyrighted in any way. The work was done here by us. There was several issues dealing with this customer. Customer received free work on top of it, and did not pay for items that he claimed he did and argued about. Kept trying to...
get more free work out of us. Customer refused to use a factory part on this build, and was notified the part he wanted would not work. Keeps saying we did not use his parts, and we did. Every bit of them. Parts provided by him were damaged, not in good shape as we were under impression were new, and they were not, nor would they fit properly. We did what we could to get them to work and he was not satisfied, even offered to send back for us to make adjustments, and he refused. Instead has gone around inappropriately sending us several online pornography subscriptions (were not dumb) as well as having other people come to our pages to make false claims. Customer also has been stating that all our or parts were thrown in the trash, yet were not and were used in this build and is having another shop take credit for the work performed which all they did was fix the issue we offered to fix and reseal the light. Customer also stated that the parts were all DOA, which is also very false and are working fine. Had they been DOA, they would not be used in the build as replacements for said parts take upwards of 30 days to get, yet this was done in matter of a day for work that took weeks to perform. So unlikely. Now customer is going around to leave bad reviews in places like here, that we aren't associated with at all. So bottom line, customer just wasn't happy, and will not bully us to remove anything, or refund anything. As well all of his warranty for all the parts used, have been voided 100% :) Have a nice day.