Raleigh Pool & Spa

Bought a pool table from them. Purchase included delivery and set up of the table. Table was delivered and set up in due time. However, the table was not properly leveled. The individual slate pieces were not at level. After playing on the table and finding out the problem, I notified the business the next day. Since then I have called them twice a week for three weeks and they keep promising that an installer will contact me in the next day or two which he never does. Without proper level, the table is not playable.Product_Or_Service: Pool TableDesired SettlementRefund the amount ($300) that's needed to have an independent installer come out and level the table.Business Response THE TABLE WAS DELIVERED IN DUE TIME, AN THE CUSTOMER WAS ASKED WHERE HE WANTED IT SET UP. HE INDICATED THE LOCATION, AND WE PROCEEDED WITH THE INSTALLATION. IT WAS AFTER THE SATISFACTORY COMPLETION OF THE INSTALL THAT CUSTOMER INDICATED THAT HE WANTED IT MOVEDWE INFORMED HIM THAT IT WAS NOT POSSIBLE TO MOVE THE TABLE WITHOUT A FULL DISASSEMBLY OF THE UNIT, AS ANY MAJOR MOVEMENT WOULD INTERFERE WITH THE LEVEL OF TABLE AND COULD CAUSE A RIFT IN THE WAX HOLDING THE 3 PIECES OF SLATE TOGETHER. ALL WAS FINEA FEW DAYS LATER HE CALLED TO SAY THAT THE TABLE WAS NOT LEVEL. WHEN ASKED, HE WAS EVASIVE AS TO WHETHER OR NOT HE ACTUALLY TRIED TO MOVE THE TABLE.HE HAS NOT GIVEN US A SATISFACTORY ANSWER AS TO WHETHER HE CAUSED THE PROBLEM. I FIND IT HARD TO BELIEVE THAT OUR INSTALLERS COULD HAVE NOT LEVELED THE TABLE PROPERLY AS THIS IS THE FIRST COMPLAINT WE HAVE EVER HAD, IN 7 PLUS YEARS, AND LITERLALLY HUNDREDS OF TABLESNOTWITHSTANDING OUR CLAIM OF LACK OF RESPONSIBILITY, WE ARE SENDING ANOTHER INSTALLER TOMORROW TO FIX THE TABLE AT NO COST TO THE CUSTOMER. THIS APPOINTMENT WAS SCHEDULED BEFORE WE RECEIVED THE NOTICE FROM YOUWE TRUST THIS WILL SATISFY THE CUSTOMER

We bought our hot tub from them. We had serviced on 23 Dec 2013 and it did not work. After several visits and phone calls we hired a someone else.Dec 23rd- new system was installed for $530. The people who installed the new part left before the hot tub heated up. In 30 December we notified [redacted] (worker for Raleigh Pool & Spa that the hot tub wasn't heating. We continued to call and text and was told [redacted] was sick, truck was broke down and on 16 Jan 2014 was told a new pressure switch was ordered. On 27 Jan, [redacted] came out and removed new system as it was defective, I requested a new display cover and gave $40 cash as that was what was quoted. Wrong cover was ordered by the store and shipped to our home. We still have it in the package. Placed 2 additional calls requesting a status update and was told our replacement part was not back yet. On 28 Feb, I requested a full refund. THe response was my part was shipped and I decided to wait. March 7 they told us the part was in. March 8 the new system was installed but it still was not working. [redacted] ordered a new pressure switch. March 19th I sent a text to [redacted] requesting a status update. My husband went to the store to speak to the owner [redacted], he asked if we had an invoice and we said no but [redacted] was driving the store truck and the packages sent to our residence had the store name on it. [redacted] said he would have [redacted] call us. March 24th called store and asked for our money back. March 31st [redacted] called and said the pressure switch was in and he would come out to fix the hottub. Hot tub still didnt work and [redacted] said we had the wrong filters, I ordered the right filter, $79 for express delivery and hottub still didn't weork. 10 April, I requested a response on what they were going to do about our hottub and the never called back or responded. 5 May, I finally called another repair service and within 15 minutes he found out that we needed a vacuum switch not a pressure switch wih the type of hot tub we had. [redacted] Pool and Spa would not guarentee the system because it was not wired properly. We purchased a whole new system from [redacted] Pool and Spa costing $868 with a 1 yr guarentee. We called Raleigh Pool and Spa on 15 May requesting our money back and was told [redacted] would be out on 17 May to refund our money and to get his system back. I sent [redacted] a text asking what time he was coming and I didn't get a reply. They then blamed me and said my cover was clogging the pressure switch and I state that my system needed a vacuum switch not a pressure switch and they responded there was not such thing for a hottub. I sent them the picture of the packet that stated pressure switch. They have not made contact or a good faith effort to refud our money. We purchased our hot tub from them and thought they would be the best to repair it however after five months of back and forth and paying $570 for repairs that never were completed, all we want is our money back. They can have the system as it is doing me no good.Desired Settlement$530 FOR THE VISIT ON 23 DEC 2013$40 FOR THE DISPLAY COVER$79 FILTERS THAT WE WERE TOLD WE NEEDED AND THAT WAS WRONG INFORMATIONTOTAL $649ITEMS WILL BE RETURNED UPON REFUND. WITH THE EXECPTION OF THE FILTER AS WE HAD TO PUT A SCREWDRIVER THROUGH IT TO REMOVE DUE TO THE PRESSURE BUILDUP FOR BEING THE WRONG FILTER. EVERYTHING IS INTACT AND NO DAMAGE WAS DONE.Business Response Unfortunately, this is not a customer of ours. I do not know of a [redacted] Pool and Spa, nor did we recall selling a spa to anyone with their name.The service technician that they named is one of our subcontractors who does our service work, and in the side, has customers of his own, and gets referrals . This is an issue between complainant and service technician. We pay him to service only the spas we sell. We do not involve ourselves with customers who do not buy their product from us.Consumer Response I have a copy of the receipt from Raleigh Pool and Spa dated 11 Oct 2010 with the purchase of the hot tub. We have two packages with the stores address listed on the return label these where sent to our home with a pressure switch and display panel label, we have a photo of the packaging from the repair shop (defective system for 1st install)to Raleigh Pool and Spa it was opened at our residence. It is not professional to hold the repair person responsible when we called the store for service. We tried to settle this with the store as well as the service person to no avail. What is our next step?

Pool was installed. Liner leaked. Liner was replaced. Company asked for water replacement refund, said Distrib. was responsible. Distributor said Manufacturer was responsible. Called Manufacturer in [redacted] NY. Customer service rep said the Raleigh Sales person would need to begin the reimbursement process and if liner was faulty, they would reimburse the fee to replace the water for the second liner. Letter to Raleigh Pool and spa was mailed to address on invoice, came back undeliverable. Took letter personally and gave to owner of R P & Spa. This was on May 21, 2014.Desired SettlementThe man who delivers water said it would cost $500 to put two loads of water in the pool. Once he knew this was a return trip, that the first liner had to be replaced, he reduced the fee to $350. I want the $350 refunded to me. I spoke with the distributor and manufacturer and put the necessary process for reimbursement in my letter. I have the letter that was mailed saved on this computer as well as notes as to when I've called Raleigh Pool & Spa (6-26-14, 6-28-14, 7-2-14). The last time I called, they didn't even answer the phone. That was earlier this morning. Was hoping I could "cut and paste" that information here.Will gladly mail you the notes or email them to you upon request.Business Response the defect in the liner was not the fault of the installer, as they walked the pool as instructed to make sure no rocks were present. Article 3 on the contract attached clearly states that we do not pay for the water.Article 4 under liner replacements states that the manufacturer will replace a defective liner -they did. we would pay the money to re-install new liner ($450)-we did. it also states in bold that we are not responsible for the replacement of the water or the chemicals, and the water man did give her a break on the price of the water. she got from us a new liner and and install. I have the signed document saved as a pdf and will sent at your requestConsumer Response Raleigh Pool and Spa would have to start the process for the manufacturer of the pool liner to refund the cost of the water. The pool installer stated in front of me and my family that the liner was "clearly faulty" and took samples of the pin holes in the sides of the liner to turn in to Raleigh Pool and Spa. Holes were not on the bottom of the pool liner, they were on the sides. I have pictures of the liner holes and texts from the installer. The installer gave me the names and numbers of the retailer and manufacturer of the pool liner. I called the companies and customer service of the manufacturer. I was told that Raleigh Pool and Spa would have to initiate the reimbursement process and that, if, in fact the liner was faulty, the manufacturer would reimburse the money for the pool to be refilled.All I'm asking is that Raleigh Pool and Spa stand behind their products AND THEIR CUSTOMERS by doing what they should to initiate this reimbursement. The Customer Service representative for this area said they would reimburse the fee for the water within two weeks of receiving proof of the faulty liner from Raleigh Pool and Spa, BUT - Raleigh Pool and Spa would have to send the reimbursement up through the chain from retailer to manufacturer. THIS IS PART OF STANDING BEHIND YOUR PRODUCT AND BEHIND YOUR CUSTOMER - SO THAT WORD OF MOUTH WILL SUPPORT YOUR COMPANY!!! I will not support a company who abandons it's customers and ask again for Raleigh Pool and Spa to initiate the process so that we may be reimbursed the $350 to fill the pool again once the liner was replaced. Final Business Response WE WILL INITIATE THE COST FOR THE WATER ON BEHALF OF THE CONSUMER REGARDING THE WATER REPLACEMENT. AS SOON AS WE GET FURTHER INFORMATION FROM THE DISTRIBUTOR AS TO WHAT SORT OF CREDIT THEY WILL OFFER I WILL PASS IT ON TO THE CUSTOMER. WE NORMALLY DO NOT EVEN GET REIMBURSED FOR THE COST OF THE REINSTALL, AND PAY IT OUT OF POCKET AS OUR INSTALLERS ARE SUBCONTRACTORS, AND DO NOT WORK FOR FREE. WE HAVE ALWAYS STOOD BEHIND OUR CUSTOMERS AND EVEN REPLACED COMPLETE POOLS WHEN CLEARL WE WERE NOT AT FAULT, BUT OUT OF GOOD WILL. IN THIS CASE THE DEFECT IN THE LINER SHOULD BE BORN BY THE MANUFACTURER, A REALLY LARGE COMPANY WHO SHOULD STAND BEHIND US, THEIR OUTLET TO THE CONSUMER.WE ARE A MOM AND POP STORE AND CANNOT TAKE THE RESPONSIBILITY FOR WATER REPLACEMENT BUT WILL ESCALATE THIS TO THE MANUFACTURERFinal Consumer Response Thank you for your assistance. All I ever asked Raleigh Pool and Spa was that they initiate the refund process and now they say they will. Again, thank you.

on 7/23/12 my wife and I paid cash for a cal spa.worked fine till july this year, 2012. contacted the owner, [redacted]. since this started we have seen three different men, gone to see [redacted] several times,and can not get calls back. they claim to have replaced every part,still not working. at this time we are waiting for another part to come. [redacted] does not call us back. when we call the last tech he says he will call [redacted]. as of 12/17/13 we have not heard anything from either. my wife wanted the spa because she has had multiple back and neck surgeries and had a prescription from her doctor.we need help!!!!Product_Or_Service: cal spaDesired Settlementsimply send someone to actually fix the tub. our warrenty expires july this year.

Filter was defective, have not been able to get a replacement. Had to purchase the part with $80 out of pocket.A crack developed on the filter valve assembly. Could not use the filter so had to purchase the replacement part and install myself. The part costs $80. [redacted] told me that the part would be under warranty but failed to provide the part or a reimbursement.Desired SettlementWould like to be refunded for the $80 part I had to purchase.Business Response A filter does not crack on its own. it is usually caused by being left outside in the cold and not winterized properly.It is a moot point, however, as the store is and has been permanently closed since the first of the year/ There is no active checking or credit card machines and all assets have been auctioned off.I feel that the $80 for the part is less than he would have had to pay for a whole new filter, but the business is no longer in existence.Consumer Response The filter was installed in May, when exactly would it be winterized? It was purchased from you in May, how exactly we're you closed first of the year?

Promised hottub is 2-3 weeks. wouldn't answer ph calls. finally sent wrong voltage hottub. lied about time product and intentionsPurchased our hottub5/23/14. [redacted] told us del in 2-3 wks. It's now 5 wks later no hottub. I left SEVERAL messages for [redacted] with no response. Last week lady answered (still no [redacted]) said it would be here this week. Yesterday I finally reached [redacted] I called on a number they didn't know said he'd call me back by this morning...he didn't. My hubby called while ago and was told by the same lady it would be here NEXT week. I threatened bad review and owner [redacted] called me and promised it would be here by July 4 he Mentioned a waterfall and extra chemicals to MAKE ME HAPPY. It came 7/3 was a 220 instead of 110 [redacted] blamed manufactor and promised a years chemicals and to pay elect to wire 220. we'll see. A marriage of 32 years is almost ruined due to RALEIGH POOL AND SPA ON CAPITAL BLVD. DO NOT TRUST THESE PEOPLE.Desired SettlementYears supply of chemicals and refund electrician fee as promisedBusiness Response we ordered the spa as soon as order was placed, manufacturer had a delay in getting the correct shell color, we ordered the spa as a 110, the confirmation came as a 110, the bill of lading and invoice to us read 110 not 220, yet when they got the spa to his house realized that it was manufactured as a 220. Actually, it is a better, stronger more powerful unit with a 6 hp. pump and not the 2 hp. that the 110 would have been and he got it for the same price. the heater is made to go either way, and it is to their advantage to convert their electrical rather than replace the pump for the smaller one. the spa was not in our possession for more than 24 hours when it was delivered to customers home. we are not responsible, as we explained to them. for manufacturer's delays, nor are we responsible for their errors. the only thing we can do is to rectify the situation. we will give him the desired chemicals, not because he is threatening us, but because it is the right thing to do. we will also reimburse him the normal and customary electrical fee that our electrician would have charged if they had asked us to do it for them. I cannot take the blame for the status of his 32 year long marriage, as I cannot figure out why I am to blame for that one. I wish them well and hope that down the road they will realize that we did not do anything deliberate to hurt their well being and only wanted to sell them a product to improve the quality of their health and well being.Consumer Response We will send a bill from electrician when we can have it done. We were not offered help from their electrician. We would have gladly accepted. I hope we can put this awful experience behind us and be happy with hot tub. We are not hard to get along with. ..just frustratedConsumer Response Raleigh pool and spas has not reimbursed elect. bill submitted a month ago nor have they sent suppliesBusiness Response have not heard from the customer regarding the chemicals as he has not been in the store. The customary wiring cost of the spa is $250.00 which we would gladly reimburse him for. Please reply

Business has been contacted on numerous occaisions beginning after 3 weeks of installation to fix grass growing into the pool lining without callback.It is my understanding that my pool had to be installed by someone that did not work for them due to their workload. The work was never checked once completed. Not only did it take 4 weeks to install when promised to be installed in 2, the contractor that installed did not cut deep enough or wide enough and grass started growing through pool liner after 3 weeks. It is my understanding that when the contractor saw nutgrass visible, the ground should have been treated prior to the liner being placed to assure that it was dead or an impervious material or different sand applied. Also the depth and width around pool should not have been left as is. There have been numerous calls by me and others to correct problem and I can't get a callback from the co-owner [redacted] to correct issue. I have also called [redacted], the marketing person without help. Now the pool grass has died and has left holes. The pool deposit was paid 5/29, installed first week of July and I financed $6500.Desired SettlementI want "their" pool installer to install a new liner once the grass is killed or impervious material placed on ground and replace the water while insuring that the ground is cut wide and deep enough. I want to be assured that if not installed properly and grass comes back through liner again, it will be warranted and I will receive my money back. Obtaining this pool from Raleigh Pool and Spa has been a mistake from the beginning. I have had numerous issues to deal with leaving me an unsatisfied customer. It is not my responsibility for the inadequacies of the subcontractor used and I should not have to pay this amount of money for grass growing in pool within 3 weeks of install.Business Response WE HAVE BENT OVER BACKWARDS TO HELP CUSTOMER. SHE HAD ISSUES WITH THE REMOVAL OF HER OLD POOL, WHICH SHE PROMISED TO REIMBURSE CONTRACTOR FOR. UNDERSTANDABLY HE WAS ANNOYED WITH HER FOR HER REFUSAL TO PAY HIM FOR THE TAKE DOWN AND DISPOSAL WHEN IT WAS DONE ON HIS TIME AND MONEY TO HIS CREW.AS FOR HER COMMENT ABOUT NOT USING OUR REGULAR INSTALLER, THERE ARE NO "REGULAR" INSTALLERS. THEY ARE ALL SELF EMPLOYED AND WE PAY UNDER SUBCONTRACTOR AGREEMENT AND PAY 1099'S TO ALL. THEY ARE NOT IN OUR DIRECT EMPLOY. THE INSTALLER WHO DID HER POOL HAS BEEN DOING POOLS IN THE AREA FOR YEARS, AND WAS RECOMMENDED TO US BY SEVERAL POOL SUPPLIERS IN THAT AREA, SO HE WAS BY NO MEANS A NOVICE.REFERRING TO THE TIME SPAN BETWEEN PURCHASE AND INSTALLATION, THE DELAY HAD TO PARTIALLY BECAUSE OF THE RAINY APRIL WE HAD, LEAVING US TO FALL BEHIND WITH OUR APRIL INSTALLS, AND MAY WAS PRIMARILY DEVOTED TO THE APRIL SALES.THE MAY SALES FELL INTO THE JUNE SCHEDULE, WHICH WAS ALSO HINDERED BY SEVERAL TORRENTIAL RAINSTORMS, AND PROPERTY CANNOT BE GRADED AND INSTALLED UPON UNLESS IT IS DRY, AND OUR INSTALLERS ARE WORKING WITH DANGEROUS EQUIPMENT AND WILL NOT OPERATE UNDER ADVERSE WEATHER CONDITIONS. ANOTHER ISSUE WAS WITH HER NEEDING TO BE THERE, BUT SHE GAVE US A 2 DAY WINDOW ON MONDAY SAYING THAT IT HAD TO BE IN BY WEDNESDAY AS [redacted] I EXPLAINED THAT WE COULD NOT BE HELD TO SO TIGHT A SCHEDULE, AS DELAYS CAUSED BY ACTS OF GOD AND OTHER WEATHER ISSUES ARE HARD TO PREDICT; THUS WE RESCHEDULED FOR THE FOLLOWING WEEK. THE INSTALLERS HAD PROBLEMS AND THE EXTRA TIME WAS PARTIALLY DUE TO THEIR HAVING TO TAKE THE OLD POOL DOWN. WHEN THEY REMOVED THE OLD POOL THEY CHECKED THE SAND AND THERE WAS NO INDICATION OF NUTGRASS, OTHWISE IT WOULD HAVE GROWN THRU HER OLD LINER.AFTER THE INSTALL, SHE THEN CALLED US WITH A PROBLEM WITH HER LINER NOT BEING COMPLETELY LEVEL, AS IT HAD FALLEN OFF THE TRACK, AND WE WENT THERE AND FIXED IT. AGAIN, AN ISSUE NOT IGNORED.SHE THEN HAD A PROBLEM WITH THE GRASS (NO POOL IS GUARANTEED AGAINST NUTGRASS AS IT CAN GROW THRU ANYTHING) WE SENT SOMEONE THERE NOT TO PULL OUT THE GRASS BUT TO PATCH THE HOLE TO AVOID TEARING THE LINER. LINERS ARE ONLY GUARANTEED AGAINST SEAMS RIPPING ANYWAY. I DO NOT UNDERSTAND HOW SHE CAN SAY THAT NO ONE EVER RETURNED HER CALLS AS EVERY TIME SHE CALLED WE SENT SOMEONE TO FIX HER ISSUES, MOST OF WHICH WERE NOT OUR FAULT.SHE THEN CALLED TO COMPLAIN THAT HER SALT GENERATOR WAS NOT WORKING. WE WENT SOMEONE OUT AND REPLACED IT AND INFORMED HER THAT SHE HAD ISSUES WITH HER ELECTRICAL SET UP.ALL POOL FILTERS MUST BE ON A DEDICATED LINE, PLACED 6' FROM POOL AND GFCI RATED. THE CUSTOMER WENT TO [redacted] OR [redacted] AND BOUGHT A 25' EXTENSION CORD, DEFINITELY NOT RECOMMENDED AS LENGTH OF CORD WEAKENS THE STRENGTH OF THE CURRENT, AND IT IS BARELY ENOUGH TO RUN THE FILTER WHEN TAPPING INTO THE KITCHEN LINE IN HER HOUSE, BUT ADDING THE SALT GENERATOR TO IT WAS TOTALLY NOT RECOMMENDED, AND WHEN SHE PUT HER POOL ON IT TRIPPED THE BREAKER.SHE WAS TOLD THAT THE ELECTRICAL REQUIREMENTS WERE CLEARLY INDICATED ON HER CONTRACT, AND SHE DID NOT COMPLY WITH THEM. SHE CLAIMS THAT WE SAID JUST PLUG IT IN AND GO. I WONDER WHAT KIND OF TROUBLE SHE HAD WITH HER OLD POOL IF IT TAPPED INTO THE KITCHEN ELECTRIC LINE. I AM SURE IT WAS NOT A SALT SYSTEM.CUSTOMER SERVICE IS A VERY IMPORTANT THING TO US AS WE HAVE A REASONABLY HIGH TICKET ITEM, AND THE CUSTOMER HAS A RIGHT TO BE HAPPY WITH THEIR PURCHASE. HOWEVER, SOME ARE UNREASONABLE, AND THE ONES WHO HAGGLED MOST WITH THE PRICE ARE USUALLY THE ONES WE SHOULD NOT HAVE SOLD. THERE WILL ALWAYS BE SOME EXCUSE TO COMPLAIN OR TRYING TO GET SOMETHING FOR NOTHING, AS IN THE CASE OF THIS CUSTOMERTO DATE WE HAVE HAD NUMEROUS CALLS TO HER MOST OF WHICH WERE BECAUSE OF HER REFUSAL TO DO THE PROPER WIRING, AND TO MAKE HER HAPPY, WE PAID FOR THE ELECTRCIAN TO RUN THE LINE, AND HE EVEN BURIED THE CONDUIT AND PUT GRASS SEED OVER THE DIRT TO MAKE SURE SHE WAS NOT COMPLAINING THAT HER GROUND WAS NOT FIXED PROPERLY.SHE SEEMED HAPPY ENOUGH TO TELL THE FINANCE COMPANY THAT EVERYTHING WAS IN GOOD ORDER, AND WAS NOT COMPLAINING TO THEM ABOUT THE CONDITION OF THE LAND THEN. MY INSTALLERS DO NOT BACKFILL, OR LANDSCAPE, OR PLANT AROUND THE POOL AREA. AS PER OUR AGREEMENT, OUR JOB IS TO GRADE, LEVEL PUT SAND DOWN INSTALL THE POOL AND ACCESSORIES, AND LEAVE THE PROPERTY IN GOOD ORDER, WHICH WE DID, AND ACTUALLY UPGRADED HER YARD IN THE PROCESS WITH AN EXCELLENT ELECTRICAL WIRING JOB TO THE POOL.MY QUESTION IS TO WHETHER THE NUTGRASS WAS A PROBLEM WITH HER EXISTING POOL, BECAUSE IT WAS NOT EVIDENT UPON ITS REMOVAL.THE TAKEDOWN AND REMOVAL AND DISPOSAL ARE ITEMS THAT SHE SHOULD HAVE PAID FOR, THE ELECTRIC IS SOMETHING SHE SHOULD HAVE PAID FOR, REPLACEMENT UNITS TO REPLACE DEFECTIVE ONES CAUSED BY HER FAILURE TO COMPLY WITH THE ELECTRICAL REQUIEMENTS WERE ALL DONE BY US TO MAKE HER HAPPY , BUT SOME PEOPLE ARE NEVER HAPPY AND I DO NOT KNOW WHAT TO DO AT THIS POINT TO DO TO MAKE HER HAPPY. WE HAVE SPENT AN ADDITIONAL $2000 IN SERVICE CALLS, REPLACEMENT PARTS, ELECTRICAL WORK, DISPOSAL OF POOL AND EXTRA MONEY FOR THE INSTALLERS WHO TOOK A WHOLE DAY OF LABOR TO DISMANTLE HER POOL. DOES SHE THINK THAT ALL THIS WAS OUR RESPONSIBILITY? I WOULD LIKE NOTHING BETTER THAN TO ERASE THIS WHOLE EPISODE FROM MEMORY, AND IF SHE THINKS SHE IS SORRY TO HAVE BOUGHT FROM US, IT IS THE OPPOSITE. WE ARE SORRY TO HAVE SOLD THE POOL TO HER.Consumer Response There were 2 [redacted] customers at the same time that were apparently dissatisfied with similar complaints, yet not all applied to me. This response seems to have both customer's issues wrapped into 1 complaint. I did not have an existing pool nor sand for the installer to deal with, however, I do agree that the sod and cardboard boxes were left for the customer to dispose of. As far as install time frame, when it was nearing 5 weeks and time for me [redacted], I tried to cancel because of length of time promised and it was obvious that she didn't want to lose a sale and was not going to refund my deposit. The marketing sales person should have known that on 5/29 when deposit was given that they were running behind and should not have said 2 weeks if it was not going to happen. I did not haggle with price as I did everything over the phone with the marketing sales person using a [redacted] I did not know that the price was negotiable. To date: I have had a service person to come out after water was put in because liner came out of track and was told that this sometimes happens once water is put in. To date: I have 5 holes/grass into liner and have attempted numerous times to get fixed without a call back or service person to come out and fix. The grass issue occured 3 weeks after liner installed and yet to be corrected. A pool consultant had informed me that the nutgrass should have been taken care of prior to the liner being placed and the depth and width under and around the pool is a problem with further grass issues and the liner. Again, I did not have a previous pool/sand at the area of install. As for the electrical, the company paid for an electrician because I was told by marketing sales person that all I would need to do once pool installed is put water in and plug into outside receptacle. I had an outside receptacle and by no means used a kitchen outlet. I was sold a salt generator for $750 and was never told that it would be too much for the outlet and would need to hire an electrician. His only concern was a sale. I am unsure where a replacement generator occured, but it didn't happen with me. I have the same salt generator I did when I started with the pool install.When I refused to hire an electrician and told them that they could come get the pool and would not sign the loan papers, that is when and only when that an electrician was agreed to be paid for by the company. The loan company was not going to give them their money until I was satisfied. Unfornately, the grass into liner occured right after my approval of services else I would not have signed the papers for them to get their money and I have been in touch with finance company since then. They need to know what kind of job is being performed, answer phone calls even if a complaint and be informed of what their ads and sales marketing person is telling people in order to avoid dissatisfied customers. [redacted] pools are nice pools and should be treated as such with regards to sales/service. I am certain that the [redacted] pool company would not want to hear all the complaints that are filed. Please have owner pull my record and see what has been done at my residence with regards to MY pool prior to responding. Part of what is being said is incorrect and does not pertain to MY pool.Final Business Response I have contacted customer again, and temporarily patched her pool where the grass was growing through to get her to the end of the pool season. she has agreed to wait until next season and we will replace her liner and treat her grass to kill the remaining nut grass. to the best of my knowledge, she is happy and satisfied that we will be back at the beginning of the pool season to insure that she gets everything she is entitled to