We do apologize for the situation mentioned in the above complaintThe customer did contact our service center on the evening of 10/14/When he asked to speak directly with the District Manager, we informed him that we would have the District Manager call him the next dayThough he was not happy with this response, he asked that we contact him after 4pmOur District Manager has made contact with this customer; we apologized and also promised to address this situation with our clerk so it does not reoccurAgain, we do apologize for this situation and any embarrassment that may have been causedWe are using this as an opportunity to educate our team members going forward
I am rejecting this response because: I was not given a reason for clerk ***'s questions which are against my *** rights I also wish for an apology from clerk *** so I am assured she knows she was wrong
We do apologize for the situation mentioned in the above complaintThe customer did contact our service center on the evening of 10/14/When he asked to speak directly with the District Manager, we informed him that we would have the District Manager call him the next dayThough he was not
happy with this response, he asked that we contact him after 4pmOur District Manager has made contact with this customer; we apologized and also promised to address this situation with our clerk so it does not reoccurAgain, we do apologize for this situation and any embarrassment that may have been causedWe are using this as an opportunity to educate our team members going forward
We do apologize for the situation mentioned in the above complaintThe customer did contact our service center on the evening of 10/14/When he asked to speak directly with the District Manager, we informed him that we would have the District Manager call him the next dayThough he was not happy with this response, he asked that we contact him after 4pmOur District Manager has made contact with this customer; we apologized and also promised to address this situation with our clerk so it does not reoccurAgain, we do apologize for this situation and any embarrassment that may have been causedWe are using this as an opportunity to educate our team members going forward
I am rejecting this response because: I was not given a reason for clerk ***'s questions which are against my *** rights I also wish for an apology from clerk *** so I am assured she knows she was wrong
We do apologize for the situation mentioned in the above complaintThe customer did contact our service center on the evening of 10/14/When he asked to speak directly with the District Manager, we informed him that we would have the District Manager call him the next dayThough he was not
happy with this response, he asked that we contact him after 4pmOur District Manager has made contact with this customer; we apologized and also promised to address this situation with our clerk so it does not reoccurAgain, we do apologize for this situation and any embarrassment that may have been causedWe are using this as an opportunity to educate our team members going forward