Rallings & Tissue, PLLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action by La Mesa Chevy Dealer would not resolve my complaint I told La Mesa Chevy Dealer that I went to Chula Vista Ford and have no problem providing mechanic's documentation There are discrepancies on alignment doc dated 10/20/and doc dated 10/22/14, both indicate alignment was done yet have same mileage of 13801? Doc indicates is red that recall was incomplete? And, the 10/20/repair order that was originally attached to Doc states parts were not available(will mail to you)Yet, Doc dated 10/16/states recall was completed but I noticed last eight of vin# are darker than the others? Doc indicates there is no rear axle seal that could be leaking; Yet I will mail you the documents indicating all the work that should have been repaired by Mesa Chevy DealerTheir own documents that I now see show that the car is a lemon; Doc 1: "day" rental for rear brake work, Doc concern: clutch install in march, still loud noise and print out I obtained of previous transmission repairs and recalls(will mail to you) And lastly, Doc the Sales Due Bill clearly show how the top of the document has date, my name and sales rep name that I wrote in when document was blankPlus, doc and were explained as gap insurance at $20/mo and tax/licIt just shows dishonestyI will also mail the auto check print out showing a lien Regards, [redacted]

Revdex.com:At this time, I have not been contacted by Afaze regarding complaint ID [redacted] .Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Problem: Oct25, purchased ford fiesta at La Mesa Bob Stall Chevrolet but dealer advertised car with no repair history to fool customer into thinking car was in good shapeBut actually the past and now present mechanical issues have deteriorated performance and devalued carPrevious transmission repairs for noise and multiple recalls, one of them to reset the module for gas mileage, are still occurringI have taken it in for the same reason of noise, tremble and poor gas mileage but still at mpg instead of posted 39mpgIt is a lie that La Mesa Bob Stall offered a resolution and that the customers doesn't accept itThe honest thing to do is a compensation of $2,or return carPlease review documentation of all the repairs and you will see that its a lemon.Desired Outcome: The honest thing to do is a compensation of $2,or return carPlease review documentation of all the repairs and you will see that its a lemon Regards, [redacted]

Please see attached response *** ***To address the customer concerns:Bob Stall Chevrolet did not propose any actions; instead we provided documentation and explanations of the sales process and the history of mechanical actions and recallBased on our original email response, the customer refused to provide us with the copy of the third-party mechanic’s assessment of the vehicleTwo other employees can prove that they were present at the time of the conversation and can verify the validity of this informationTo address the customer’s alignment/ mileage discrepancy concern: The alignment process does not involve the car being driven or even rotation of the wheelsInstead, it is performed by a computerized machine while the vehicle stays stationaryTherefore, the mileage on the car does not changeThe recall statement that the customer is referring to is simply the delay in information processing by the Ford corporation from the time the recall is performed to the time that it becomes available in the reporting systemFor instance, if we run the same report now, it shows zero recalls for the vehicleThe last eight digits of the VIN number being darker than the rest is an industry standard for identifying the vehicle’s year and model for easier processing and identificationAlso, the document the customer is referring to was provided to us by ** *** ***Regarding the ‘leaking axle’ concern: Referring to the documents A (the inspection form), (showing that there is no rear axle seal on a front-wheel drive vehicle), the problem cannot possibly existOn any additional repairs, again, the customer refused to provide us with any other mechanic’s assessmentsThe customer also claims that the vehicle is lemonHowever, lemon law only applies to new vehicles, not used and Bob Stall Chevrolet did not provide any documents that would show that the vehicle is a lemonAs provided in doc 6, customer’s name was printed over the customer’s handwritten name, which makes no bearing on the process and purchaseThe customer was explained the nature of the VTR product and wanted to purchase it, therefore signing the purchase agreement on two separate documents (7&8)Regarding a lien showing on ***: Any vehicle that is financed through a financial institution shows a lien/loan on recordThe previous owner of this vehicle had financed the vehicle, therefore the lien showed on the recordThe same applies to this customer’s vehicle loan as well, it would show on ***

I responded to this complaint with pages of information It is again attached to this email.*** ***To address the customer concerns:Bob Stall Chevrolet did not propose any actions; instead we provided documentation and explanations of the sales process and the history of
mechanical actions and recallBased on our original email response, the customer refused to provide us with the copy of the third-party mechanic’s assessment of the vehicleTwo other employees can prove that they were present at the time of the conversation and can verify the validity of this informationTo address the customer’s alignment/ mileage discrepancy concern: The alignment process does not involve the car being driven or even rotation of the wheelsInstead, it is performed by a computerized machine while the vehicle stays stationaryTherefore, the mileage on the car does not changeThe recall statement that the customer is referring to is simply the delay in information processing by the Ford corporation from the time the recall is performed to the time that it becomes available in the reporting systemFor instance, if we run the same report now, it shows zero recalls for the vehicleThe last eight digits of the VIN number being darker than the rest is an industry standard for identifying the vehicle’s year and model for easier processing and identificationAlso, the document the customer is referring to was provided to us by ** *** ***Regarding the ‘leaking axle’ concern: Referring to the documents A (the inspection form), (showing that there is no rear axle seal on a front-wheel drive vehicle), the problem cannot possibly existOn any additional repairs, again, the customer refused to provide us with any other mechanic’s assessmentsThe customer also claims that the vehicle is lemonHowever, lemon law only applies to new vehicles, not used and Bob Stall Chevrolet did not provide any documents that would show that the vehicle is a lemonAs provided in doc 6, customer’s name was printed over the customer’s handwritten name, which makes no bearing on the process and purchaseThe customer was explained the nature of the VTR product and wanted to purchase it, therefore signing the purchase agreement on two separate documents (7&8)Regarding a lien showing on ***: Any vehicle that is financed through a financial institution shows a lien/loan on recordThe previous owner of this vehicle had financed the vehicle, therefore the lien showed on the recordThe same applies to this customer’s vehicle loan as well, it would show on ***

Revdex.com:At this time, I have not been contacted by Afaze regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Problem: Oct. 25, 2015 purchased 2013 ford fiesta at La Mesa Bob Stall Chevrolet but dealer advertised car with no repair history to fool customer into thinking car was in good shape. But actually the past and now present mechanical issues have deteriorated performance and devalued car. Previous transmission repairs for noise and multiple recalls, one of them to reset the module for gas mileage, are still occurring. I have taken it in for the same reason of noise, tremble and poor gas mileage but still at 26 mpg instead of posted 39mpg. It is a lie that La Mesa Bob Stall offered a resolution and that the customers doesn't accept it. The honest thing to do is a compensation of $2,000 or return car. Please review documentation of all the repairs and you will see that its a lemon.Desired Outcome: The honest thing to do is a compensation of $2,000 or return car. Please review documentation of all the repairs and you will see that its a lemon.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action by La Mesa Chevy Dealer would not resolve my complaint.
I told La Mesa Chevy Dealer that I went to Chula Vista Ford and have no problem providing mechanic's documentation.
There are discrepancies on alignment doc 1 dated 10/20/15 and doc 2 dated 10/22/14, both indicate alignment was done yet have same mileage of 13801?
Doc 3 indicates is red that recall was incomplete? And, the 10/20/15 repair order that was originally attached to Doc 3 states parts were not available(will mail to you). Yet, Doc 4 dated 10/16/15 states recall was completed but I noticed last eight of vin# are darker than the others?
Doc 5 indicates there is no rear axle seal that could be leaking; Yet I will mail you the documents indicating all the work that should have been repaired by Mesa Chevy Dealer. Their own documents that I now see show that the car is a lemon; Doc 1: "16 day" rental for rear brake work, Doc 4 concern: clutch install in march, still loud noise and print out I obtained of previous transmission repairs and recalls(will mail to you).
And lastly, Doc 6 the Sales Due Bill clearly show how the top of the document has date, my name and sales rep name that I wrote in when document was blank. Plus, doc 7 and 8 were explained as gap insurance at $20/mo and tax/lic. It just shows dishonesty. I will also mail the auto check print out showing a lien.
Regards,
[redacted]