Rally Health, Inc

Thank you for forwarding complaint #*** and for an opportunity to respond The customer's complaint is in connection with a reward that is fulfilled upon Rally Health's receipt of confirmation from our business partner that the customer has met the requirements of the reward
We are conferring with our partner to identify and resolve the issue.However, in light of our customer's representation that the requirement for the reward have been met, in order to promptly resolve the matter, and as part of our commitment to customer service, Rally Health contacted the customer by email dated March 21, (see attached email to customer) to convey that we will promptly provide the requested Reward.Sincerely,Les C***Vice President, Enterprise OperationsRally Health, Inc.Attachment (1)

Thank you for forwarding complaint # [redacted] and for presenting us with an opportunity to respond. Our apologies for the delay in responding - we didn't receive the letter until March 7, 2017 and are sending this letter now, as soon as we completed our investigation.As you may know, Rally offers a...

digital wellness platform that helps our users get healthier by making simple changes to their everyday routine, setting goals, and tracking their progress. Users typically have access to Rally through their employer as part of their health insurance - and can earn incentives from both Rally and their employer based on their activities on and off the site. We frequently customize the rewards offered to users based on their employer's group health plan. Therefore, Some employers offer rewards in connection with fitness reimbursement, while others don't. The user experience thus depends, in part, on the health plan in which a user is enrolled.Rally has a deep commitment to helping users improve and manage their health - and that mission extends to our dedicated customer support team, which helps users better understand their benefits and navigate the Rally user experience. This user in particular reached out to us on February 22, 2017 because he wanted "access to his fitness reimbursement program." Our customer service team responded on February 23, 2017. After trying to troubleshoot his account, we double checked and confirmed that he is not eligible for fitness reimbursement because his employer does not offer that functionality or reward. Our customer support team relayed this to the user on February 28, 2017.We understand this user's frustration, and as a token of appreciation, we provided him on March 16, 2017 with a gift card equal to the Fitness Reimbursement that he would have received had he been eligible and completed the program.If you have any questions or concerns, please don't hesitate to contact me at [redacted]@rallyhealth.com.Sincerely,Les C[redacted]Vice President, Enterprise OperationsRally Health, Inc.