Rally house

Hello,This email is in response to case number [redacted] I did call Joyce Palmer Edwards and explain the scenario to her in response to the first inquiry.The incident in question did not unfold the way it was described in the complaintA gentleman bought the items in question on 1/at our North Shore locationThey were purchased at the end of the day to wear to the bar to watch the Steelers gameA video of this gentleman wearing the item in the store is attachedWe know this is the item in question as it is the only sweater of that kind purchased on 1/22.On 1/the gentleman attempted to return the sweater and towel at our North Shore locationThe same person that sold him the items was present and let him know he could not return it as the product was wornI've attached a picture of our return policy where it clearly states we do not accept worn merchandise in returnAfter he left North Shore he called our Waterfront location to see if he could return the product thereSince Waterfront was not aware of the situation at North Shore they explained the return policy to the gentlemanHe explained there were no tags on the product because the lady "took them" when he bought themWhen asked why she took them the gentleman hung up on our store.Eventually in the afternoon on 1/a woman came to our Waterfront location attempting to return the same sweater and towel, without tags, she claimed were purchased the day before at North ShoreOur team explained to the woman that we were aware of this product/situation and couldn't return worn merchandiseShe got upset and said it had nothing to do with herShe was directed to me where I explained to her that the only sweater we sold Sunday was the same sweater she had and we had already denied the return as the product was wornI also explained that we had video of the product being wornI explained that the store teams were only following policy and I directed her to call our customer service department as they may be able to help her

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI do not know what hey are talking aboutI bought the item from the storeItems were unwornI did not wear the items to go to a bar and watch the steeler gameAll tags were still attachedI live near the homestead store and attempted to return an item that did not fit and they come up with some bogus storyThis is eturned the item unworn with the tags with the receiptThe return policy states that it takes returns that are unworn with tagsThis is a shame and is my word against there wordI am not a maleSo I do not know what they are talking about as far as a male buying and item to wear for the barI had my mother and other people with me as witnessI feel disrespected and disgraced that this company would go this far for a returnIf I have to take this matter to court I will!!
Regards,
*** ***

Hello,This email is in response to case number [redacted]. I did call Joyce Palmer Edwards and explain the scenario to her in response to the first inquiry.The incident in question did not unfold the way it was described in the complaint. A gentleman bought the items in question on 1/22 at our North Shore location. They were purchased at the end of the day to wear to the bar to watch the Steelers game. A video of this gentleman wearing the item in the store is attached. We know this is the item in question as it is the only sweater of that kind purchased on 1/22.On 1/23 the gentleman attempted to return the sweater and towel at our North Shore location. The same person that sold him the items was present and let him know he could not return it as the product was worn. I've attached a picture of our return policy where it clearly states we do not accept worn merchandise in return. After he left North Shore he called our Waterfront location to see if he could return the product there. Since Waterfront was not aware of the situation at North Shore they explained the return policy to the gentleman. He explained there were no tags on the product because the lady "took them" when he bought them. When asked why she took them the gentleman hung up on our store.Eventually in the afternoon on 1/23 a woman came to our Waterfront location attempting to return the same sweater and towel, without tags, she claimed were purchased the day before at North Shore. Our team explained to the woman that we were aware of this product/situation and couldn't return worn merchandise. She got upset and said it had nothing to do with her. She was directed to me where I explained to her that the only sweater we sold Sunday was the same sweater she had and we had already denied the return as the product was worn. I also explained that we had video of the product being worn. I explained that the store teams were only following policy and I directed her to call our customer service department as they may be able to help her.

I have not received a refund. I would like a refund. Also on their receipts return policy it does not say merchandise cannot be returned without tags and when I returned I followed the proper procedure noted on the receipt to bring in items unworn, undamaged, with receipt and was still denied a...

refund.