Rally Motor Credit

In response to the complaint, I reviewed the account and spoke with the consumerWe discussed the account as well as the breakdown he had requestedThere were two $non-sufficient fund fees from payments that were returnedThey are the only two fees on the account and both have been removed I also provided the consumer with the name and number of two people who he could reach out to as well as myself if he has any additional questionsI believe that his concerns were resolved and encourage him to contact me directly at 801-844-if he has any additional concerns.Grady M***Compliance OfficerPrestige Financial Services, Inc.A Larry HMiller Company[ T ] 801.844.0563[ F ] 801.956.1506GoPFS.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

In response to this complaint, we have reviewed the account history including the payment in question. Based on my review, Ms. [redacted]’s lump sum payment was applied correctly and her balance is accurate. Interest accrues each day based on the accounts current principal balance. Each time a...

payment is made it is always applied to accrued interest first and then principal according to standard accounting practices. If the customer would like a copy of her contract, and an account statement showing her payment history to better assist her in understanding the way her payments are being applied, we would be happy to provide that paperwork at her request.   We value Ms. [redacted] as a customer and want her to have a positive experience. If she has any further questions or concerns, I would encourage her to reach out to me directly. Kathryn D[redacted], Compliance Specialist for Prestige – 801-844-2577 or kd[redacted]@gopfs.com

In response to this rejection, I have spoken with Ms. [redacted] personally and believe I addressed all of her concerns.   I provided her with the balance information and clarification she was requesting. I also spoke with the employees supervisor as the information could have been provided earlier. I also confirmed that a payment history statement will be emailed to her by our customer service team.   If Ms. [redacted] has any other questions or concerns I would encourage her to reach out to me directly. Kathryn D[redacted], Compliance Specialist – 801-844-2577 or kd[redacted]@gopfs.com.

In response to the complaint, I reviewed the account and spoke with the consumer. We discussed the account as well as the breakdown he had requested. There were two $15.00 non-sufficient fund fees from payments that were returned. They are the only two fees on the account and both have been removed....

I also provided the consumer with the name and number of two people who he could reach out to as well as myself if he has any additional questions. I believe that his concerns were resolved and encourage him to contact me directly at 801-844-0563 if he has any additional concerns.Grady M[redacted]Compliance OfficerPrestige Financial Services, Inc.A Larry H. Miller Company[ T ] 801.844.0563[ F ] 801.956.1506GoPFS.com

Complaint: [redacted]
I am rejecting this response because: It has been too long for such a small option. I do not want to have to spend more money out of pocket over this issue.
Sincerely,
[redacted]