Rally's Hamburgers Inc

Hello,We apologize for the mishap on the orderWe do have a phone number for customer support, ###-###-####, and Mr*** *** and I spoke on the phone last Wednesday and we also have exchanged several emails.This order was for (2) items that shipped from (2) separate warehouses and suppliers
The supplier for the Hi-Tech Water Blade made and error and sent a wrench to the buyer insteadAs of 12/14, the buyer has been refunded the $paid for this item, this is because the item needed to fill the order (Hi-Tech Water Blade) fell to back order and would not be available for four weeksWe would be happy to ship this item to Mr*** upon receiving it into inventoryWe apologize again for the frustration on this order, and we do acknowledge a shipping error was madeWe also believe we have been making every effort on our end to rectify this, and are disappointed this was not to your satisfactionWe will take your feedback and review our process for any potential future shipment errorsThank you for shopping with us, and if you have any further questions or concerns please email [email protected] or call me direct at ###-###-####. Thank you, Merry Christmas and Happy Holidays.***www.jbtoolsales.com

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***