Rally's Hamburgers Inc

Hello, Can you please tell us you order number so we can look into this? I see no orders from [redacted]@GMAIL.COM on our website, www.jbtoolsales.com. If you ordered from one of the marketplaces, we would need more information from you in order to address this issues. Thank...

you, [redacted]

Hello, We apologize for this issue. I"m not seeing any correspondence on my end regarding this order.We are going to be emailing you a prepaid UPS label tomorrow to return the item/s for a full refund. We could also replace the return with the correct item if you still need that. We apologize...

for the inconvenience. The UPS label will come by days end tomorrow to the email you used at checkout.  Thank you, [redacted]

Hi, Sorry for the issue on this order. It appears our shipping department sent this USPS in error, instead of FedEx. This item will still have a 2-3 business day delivery, just like FedEx.We can send you back $5.00, which is the price difference for the USPS shipment. However, you have a case...

open with PayPal so they won't allow us to make adjustments or refunds until we close that. Thank you, Jason

Hello,We apologize for the inconvenience caused on this order. I can see that our previous email to the buyer offers a prepaid shipping label and a full refund upon receiving the package back. All of the customers inquiries have been answered within a couple of hours, and we are happy to assist...

further.Upon inspecting the item purchased.:[redacted]This product is manufactured with an area on the back that has a "slit" where essentially the plastic was molded together. The only reason we did not offer a free replacement is because after looking at the rest of the ones we have in stock, every single one appears to be the exact same as the images sent to us. This is an item we have sold several times without any issue, and one that gets good reviews.We apologize for the misunderstanding on the product and the order. We are happy to provide a prepaid mailing label to return for a full refund, however, a replacement would create the same results as it relates to buyer product satisfaction.Thank you,[redacted]www.jbtoolsales.com

Hello, Sorry for the trouble you are having. In this instance, I see that this order was "fulfilled by Amazon.com" and not through our warehouse. As a retailer, having this fulfilled by Amazon, and not doing business directly with Pioneer, there is no way for us to control the return process. If you explain the situation to Amazon they may be able to issue a credit or assist with the warranty. It is unfortunate that pioneer is basically calling all online retailers of their items, "unauthorized". They are the manufacturer of the item and should be honoring the warranty for you, if they will not, you will need to handle the returns process through your Amazon buyer account, since the item came from their distribution facility. I hope this makes sense. Thank you, [redacted]

Hello, This is the first message we have seen. Below are return instructions. We apologize for the issue your havingPlease include your order ID in the package and send to the below address. The item must be new and in the original factory packaging. We will issue a refund 1-3 business days...

after we receive the item back. Please contact us back with any questions.  Thank you, Jason

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello, This eBay order shipped on 3/30 USPS: 94[redacted], we show it delivered on 4/3. We have several email and phone options available on our website to contact us. Can you please contact us back and let us know if your seeking a reshipment or a refund? Please check your mail...

box first and verify your address with us please. Thanks, [redacted]

Hello, Sorry for the issue on this order. Though in the case of [redacted] orders, there is no requirement in any way for sellers to provide buyers with prepaid shipping labels, for any reason, we will go ahead and offer you this concession in this instance. We just emailed a prepaid...

FedEx label to your email address through NewEgg. Please include your order ID with your return, we will fully refund you within 1-3 business days of receiving the package back. Thank you, [redacted]

Hi,We apologize for the issue on this order.I"m showing an order for American International [redacted] and [redacted] We checked our inventory and both are accurate. Is it possible you just ordered the incorrect items? I'm also showing a prepaid UPS label was sent to this email yesterday at 4:00 PM EST,...

perhaps it went to spam.In any case, to save you time, I just issued you a full refund. Please keep the items you ordered for free.Thank you,[redacted]

Hello,This order came in at 4:00 PM EST on Friday 9/25. All of our suppliers have a 3:00 PM EST cut off time for same day shipping, please see our "shipping & returns" page where we state anything after 1:00 PM may not be shipped until the following business day. This exact matter is addressed...

on that page of our website (link on footer).This order ([redacted]) was shipped FedEx and routed for 2 day fulfillment yesterday, FedEx: [redacted], it shipped yesterday and will be delivered Wednesday. Thank you and we apologize for the issue on this order.Regards,[redacted]www.[redacted].com

Hi, We apologize for the issue on this order. We did receive this package back, but due to the label being slightly damaged, we had trouble finding who this order belonged to. At this point, we have issued a full refund for the item. Please let us know if we can do anything else to satisfy...

this transaction, we apologize again for the delay in issuing the item refund. Thanks, [redacted]

Hi, We apologize for the issues on this order. I see over a dozen messages exchanged with t[redacted][email protected] regarding the order since 3/7. It looks like an item had fallen to back order and was not in stock. That being said, on Friday, tracking was requested and emailed back within...

an hour. Here is where the order stands now, please let us know if you need to set up a return and we can provide free return shipping and a full refund: USPS: 94[redacted]90 (out for delivery today)UPS: 1Z[redacted]0064660 (delivered 3/28) Thank you,[redacted]

Hello,I"m sorry that our offer did not satisfy you on this matter. Per your request, we issued a shipment for another bottle, FedEx: [redacted]. It is being picked up today, 7/16.Thank you,[redacted]www.jbtoolsales.com

Hello, Sorry for the issue on this order. The description was wrong on this item from our distributor. We did refund you on this product last week and we also updated the description last...

week[redacted]
 This item was described as "ratcheting" but it is "non-ratcheting", part number #[redacted]. Please call your credit card to verify the funds have been returned to you if you wish. Thank you. [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
 In the case of [redacted] orders ? Once again your policy states: "RMA Policy - Unless the item purchased is defective, or a different product from what you ordered is sent, the buyer will assume all shipping charges. The return shipment can be sent via any mailing method you wish. Please include any communications with us or the invoice in the package. Please allow up to 72 hours to be refunded after the package is delivered". It doesn't spell out prepaid shipping label but it does say you (the seller) assume the shipping charges for items purchased that are defective, or a different product from what you ordered is sent.I paid the 4.95 shipping to receive the item and you expect a customer to pay at least that to return a defective tool that cost $16.57 ? Your own return policy on your JB Tools website https://www.jbtoolsales.com/shipping-returns/ is clear cut and honest.So because [redacted] has no requirement for its sellers to provide quality customer service or a definitive return policy, it provides you the loophole to be vague about defective returns.Please don't patronize me by making a concession in this instance. I would rather take the loss after what you and [redacted] put me through and have the public know about your business practices. A simple apology and return label would have went a long way.
Regards,
[redacted]

Hello, Regarding this Amazon.com order. The offer in question was for (1) each of the Skar Audio VVX-15V3 Subwoofer. The buyer purchased (2) and that was shipped on the order. The price of the offer on Amazon.com makes it very obvious that one subwoofer is being sold, the buyer paid $350 total...

for (2) speakers, and it is very clear the market for (4) of these is $650-$700. To receive (4), they would have needed to order (4) units.We apologize for the confusion on this page. We are happy to send a prepaid UPS label and submit a full refund. Thank you, [redacted]

Hello,I am sorry for the confusion on this transaction. Upon inspection on our end, the item shipped, Innova 3040, is indeed an item that is described and will work as described. We have shipped this item several times and receive high buyer remarks on the item and service. That being said, we want...

you to be satisfied with the transaction. On eBay if you submitted a return request in their returns area, you would have been giving a free return shipping label. I do understand that their system is not the easiest to work with, so we will be happy to send you $15 on [redacted] for your return shipping costs. Sorry again to let you down on this order, please let us know if this will satisfy you.Thank you,[redacted]www.jbtoolsales.com

Hello, Sorry to have disappointed you on this order. The shipping times are addressed in a few different areas on the following page:https://www.jbtoolsales.com/shipping-returns/Depending on the item, there is typically a 24 hour lead time before an order would ship, excluding weekends, since...

UPS/FedEx don't pick up. I see this order cleared our system around noon eastern time, this would have been scheduled to ship Monday from a FL warehouse, and delivered on Tuesday. This would have been well within the 2-5 business day estimate which was displayed at checkout. Further, I can see that numerous cancel requests were made between Friday night and Saturday morning, so this order was cancelled/refunded. This was indeed billed at checkout since the item was in the stock, and all credit card/debit card refunds take 2-5 business days, depending on bank.  We apologize that we could not satisfy your needs on this order. The only way this particular item would have shipped same day would have been if expedited shipping was paid for. Thank you, [redacted]