Ralph Lauren

Dear [redacted] , I write in response to the complaint filed by [redacted] (the “Complaint”) against Ralph Lauren Corporation (the “Company”) [redacted] states in her Complaint that she placed an order with the Company, but that it was delivered to the wrong address by *** [redacted] further states that she has contacted the Company to request a refund, but to date, has not received the requested refund Please be advised that a refund was issued to [redacted] for the purchase price of her order - $ - on May **, The Company contacted [redacted] **, via email, on May **, 2015, to advise her of the same If you have any further questions, please do not hesitate to contact me Sincerely, /s/ [redacted] [redacted] , Fair Employment Practice

I was able to follow up with our online client service department and secure a credit for the client I confirmed via email today at 5:30pm that the credit had been issued to her [redacted] account as requested on 9/22/

To Whom it May Concern, I write in response to the complaint filed by [redacted] (the “Complaint”) against Ralph Lauren Corporation (the “Company”) [redacted] states in her Complaint that she placed a telephone order at the Company’s [redacted] location (the “Store”) on November **, and was unable to receive the online promotional price of the item she ordered (a dress) because she ordered it directly from the store (as it was sold out online) She further states that she was charged twice (two different prices) for this item, and was required to pay for shipping even though online shipping was free After further inquiry, it appears that [redacted] was charged $for her purchase This price reflected the following charges: the cost of the dress ($209.40); shipping ($15.00) and tax ($12.56) After speaking with [redacted] , on December **, 2014, the Store’s [redacted] gave [redacted] a price adjustment of $28.44, to reflect the dress’ promotional price of $ (which was less than the online price at the time) The [redacted] also gave [redacted] an additional 10% discount as a further accommodation (which more than covered the $cost of shipping) Although the Company was aware of a second change of $that was inadvertently charged to [redacted] ’s credit card, it is our understanding that this charge was immediately credited back to her account If this charge still remains on her card, the Company would be happy to further investigation so that this error can be resolved [redacted] can contact me anytime to further discuss I can be reached at ###-###-####, or via email at [redacted] Sincerely, [redacted] [redacted] Fair Employment Practice

I write in response to the
complaint filed by *** *** *** (the “Complaint”) against Ralph Lauren Corporation (the
“Company”). *** *** states in her
Complaint that she “returned mercy,And *** refused to acknowledge [her]
request for a refund.” She
further
states that, two weeks later the Company replied to her request, acknowledging “that
they had issued a Gift Card,” but that she wanted a refund in her original form
of payment, not a gift card
After further inquiry, please
be advised that a credit in the amount of $was processed to *** ***
original method of payment on October **,
If
you have any further questions, please do not hesitate to contact me

A representative from the Company's Quality Assurance Department has reached out to [redacted] to advise him of the damaged/defective procedures for items not purchased from Ralph Lauren.  If [redacted] has any further questions, he can contact me directly at [redacted] ...

The Company issued a credit for the merchandise and shipping on 11/*/15 for $260.45, reference order #[redacted].  The Company issued an additional credit for the gift wrap service in the amount of  $5.42 on 11/**/15.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello,I have not received a new Smart Label form the company as of yet, per their . I have been patiently waiting.This is kind of frustrating, that it is labeled (closed)  as the company responded and I am still unsatisfied. I have not received a label yet!I also am wondering how the (3) other e-mails that I sent were suddenly lost (I attached these as evidence)Sincerely, [redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I was able to follow up with our online client service department and secure a credit for the client.  I confirmed via email today at 5:30pm that the credit had been issued to her [redacted] account as requested on 9/22/15.

[redacted]   [redacted]          [redacted]
  [redacted]   I write in...

response to the complaint filed by [redacted] (the “Complaint”) against Ralph Lauren Corporation (the “Company”).  In his Complaint, [redacted] states that he purchased a pair of Ralph Lauren boots and that the pull tab on the boots has subsequently ripped.  The Company has addressed his concerns as set forth below.   On January **, 2015, [redacted] contacted the Company via email to inquire whether “all of the Ralph Lauren products are warranted for a certain period of time.”   In response to this question, a Company representative advised that we do not have general warranty information.  [redacted] did not provide any further information regarding the specific item he was inquiring about, nor did him otherwise respond to the Company’s reply to his initial email.  As such, the Company was not able to provide him any further assistance.   The Company would be happy to speak with [redacted] so that we can further understand, and resolve, his concerns.  He may contact me directly at ###-###-#### or [redacted].   If you have any further questions, please do not hesitate to contact me.     Sincerely, /s/ [redacted]   [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The Company issued a credit of $108.49 to [redacted]s Visa on January **, 2017.  The reference order for this transaction is [redacted].  [redacted] can contact me at [redacted] should she have any further questions or concerns. [redacted]

Dear
[redacted],
 
I write in response to the
complaint filed by [redacted] (the “Complaint”) against Ralph Lauren
Corporation (the “Company”).  [redacted] states
in her Complaint that she placed an order with the Company, but that it was
delivered to the wrong address by...

[redacted]. 
[redacted] further states that she has contacted the Company to request a
refund, but to date, has not received the requested refund.
 
Please be advised that a refund
was issued to [redacted] for the purchase price of her order -    $172.21
-
on May **, 2105.  The Company contacted
[redacted], via email, on May **, 2015, to advise her of the same.   
 
 
If you have any further
questions, please do not hesitate to contact me.  
 
Sincerely,
/s/
[redacted]
 
[redacted]
[redacted], Fair Employment Practice

To
Whom it May Concern,
 
I write in response to the
complaint filed by [redacted] (the “Complaint”) against Ralph Lauren Corporation (the
“Company”).  [redacted] states in her Complaint that she placed a telephone
order at the Company’s [redacted]...

location (the “Store”) on November **, 2014
and was unable to receive the online promotional price of the item she ordered
(a dress) because she ordered it directly from the store (as it was sold out
online).  She further states that she was
charged twice (two different prices) for this item, and was required to pay for
shipping even though online shipping was free.
 
After further inquiry, it
appears that [redacted] was charged $236.96 for her purchase.    This
price reflected the following charges: 
the cost of the dress ($209.40); shipping ($15.00) and tax
($12.56).  After speaking with [redacted], on December **, 2014, the Store’s [redacted] gave [redacted] a
price adjustment of $28.44, to reflect the dress’ promotional price of $183.00
(which was less than the online price at the time).  The [redacted] also gave [redacted] an
additional 10% discount as a further accommodation (which more than covered the
$15.00 cost of shipping). 
 
Although the Company was aware
of a second change of $237.00 that was inadvertently charged to [redacted]’s
credit card, it is our understanding that this charge was immediately credited back
to her account.  If this charge still remains
on her card, the Company would be happy to further investigation so that this error
can be resolved.  [redacted] can contact
me anytime to further discuss.  I can be reached
at ###-###-####, or via email at [redacted]
 
Sincerely,
[redacted]
 
[redacted]
[redacted]
Fair
Employment Practice

Review: In August I purchase three items from Ralph Lauren online (order number 4156544145) I returned two of the items and should have received a credit on my [redacted] account of $124.48 which Ralph Lauren has said repeatedly that they sent to [redacted] said they did not issue a credit and have closed the case.

to complicate the problem when I spoke to [redacted] originally they entered the entire amount of the order $162.36 on the claim and twice I spoke with them and they assured me they were correcting the amount on the claim. However it was never corrected on the [redacted] claim resolution screen.

Last week after talking to both parties again and Ralph Lauren still saying they had issued a credit to [redacted] - [redacted] sent me an email saying that they had closed the claim and were not paying.

This is not fair. It is interesting that [redacted] in one phone conversation asked me to take a lesser amount to settle the claim.

What can I do to get my money?

I have a stack of emails from both Ralph Lauren and [redacted] I have even forwarded emails to [redacted] trying to make them see that Ralph Lauren issued the credit.Desired Settlement: I would like them to refund the money that Ralph Lauren claims that they have credited to me on [redacted] but [redacted] says they have not.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Ralph Lauren sent a credit to [redacted] and [redacted] reimbursed my credit card yesterday . Thanks for your help.

Sincerely,

Review: I made a purchase on 9/**/14. Called the very next day on 9/**/14 to cancel the order so no charges would be applied. I was told even though the merchandise was not scheduled to be shipped until Sunday morning, that it could not be cancelled and I would have to wait wait for the merchandise to be shipped then send it back for a refund.Desired Settlement: I want an immediate refund! I called to cancel in ample enough time so my account would not be charged. The merchandise was still in Ralph Laurens possession when I called to cancel.

Business

Response:

To

Whom it May Concern,

I write in response to the

complaint filed by [redacted]

(the “Complaint”) against Ralph Lauren Corporation (the “Company”). [redacted] states in her Complaint that she

placed an order on ralphlauren.com on September **, 2014 and tried to cancel

the order the following day. She was

then told that she could not cancel the order at that time, and would have to

wait until she received the merchandise, then ship it back in order to receive

a refund. [redacted] has requested an “immediate

refund.”

After further inquiry, please

be advised that [redacted] was fully refunded for her purchase on October *,

2014.

If

you have any further questions, please do not hesitate to contact me.

Sincerely,

Review: I shop here a lot because of my family, they love this brand and ive never had a problem with them until now. I placed an order even paid more to have it shipped faster and still nothing. The order was placed Oct [redacted] 2015. (Order # [redacted]) I paid 20$ extra for 2nd day delivery and an extra 5$ to have it gift boxed. It was going to be the perfect birthday gift, or so I thought.. it is now October [redacted] and I haven't received anything. I contacted the number given for customer service and a rude lady answered telling me they couldn't do anything about it until they conducted an investigation. I said okay that"s fine, put me on hold to get my details but I was hung up on. I contacted my post office since and they do not have any packages. so now here I am, do I file a police report? contact somebody else? my address was the correct address it should have been here a LONG time ago. I had to go out of my way to go buy another last minute birthday gift to make up for the ones that I haven't received.Desired Settlement: I would just like a refund back totaling $265.87 in my original form of payment and a complimentary birthday card for my brother who was waiting for this, since I had to go out of my way and get last minute gifts. We spend at least $200.00 a month with this brand, I feel like we should be appreciated as loyal customers a little better and conduct better training to customer reps.

Business

Response:

The Company issued a credit for the merchandise and shipping on 11/*/15 for $260.45, reference order #[redacted]. The Company issued an additional credit for the gift wrap service in the amount of $5.42 on 11/**/15.

Review: I have ordered ralphlauren shirt from [redacted] and already paid for it since november but till now I didnt get an order yet, and they give me no contact or tracking number and the website already closed.

Business

Response:

To

Whom it May Concern,I write in response to the

complaint filed by [redacted] (the “Complaint”) against Ralph Lauren Corporation (the

“Company”). [redacted] states in his Complaint that he ordered a Ralph Lauren

shirt from [redacted]. He further states that, although he has

already paid for the item, he has not yet received it and the website from

which he purchased it is no longer in operation.Please be advised that Ralph

Lauren Corporation is in no way affiliated with [redacted], nor

does it sell its merchandise on this site or have any other connection to this

site. As such, we are not responsible

for any purchases made by consumers on this site.If

you have any further questions, please do not hesitate to contact me.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Then I just want to know who is responsible for this because on the website it tell that it's authorized seller

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: To Whom It May Concern:

I purchased four (4) pairs of Polo by Ralph Lauren canvas and rubber sneakers, one of the pairs of sneaker became extremely moldy, after only being worn twice, I was informed to discard the other three pairs that I had in case they had mold.

I contacted Ralph Lauren Corporate several times to discuss the matter on October **, 2013, I eventually spoke to a [redacted] in the RALPH LAUREN, [redacted] location.

Here are photos the shoes and the mold damage:[redacted]

On October [redacted], 2013, the shoes were picked up to be tested and examined by Ralph Lauren via FedEx.

I have not heard from Ashley Hodge or Ralph Lauren since December [redacted], 2013.

I want my shoes sent back so I can use them as evidence (although I photo and video documented everything) and if Ralph Lauren no longer has my shoes, I would like FOUR (4) REPLACEMENTS SHOES of my choice.

Regards,

[redacted]Desired Settlement: FOUR (4) REPLACEMENTS SHOES of my choice.

Business

Response:

Review: I emailed Ralph Lauren on approximately 01/**/16 about a defective polo shirt that my son received as a gift. I received an email back with an attachment, of which, was written in a very unprofessional nature. It informed me to send the defective polo to the Consumer Relations Department ATTN: Martha M[redacted] in [redacted]. I did so the next day (01/**/16) via [redacted] Ground (per their instructions). the tracking number for the shipment was [redacted]. Incurring me a cost of around $10-15, in the email attachment, I was told that I would be reimbursed. I had informed Ralph Polo of this by including a receipt of estimated charges in the parcel sent to them, and by an email on 01/**/16. Ralph Lauren was informed by email, on multiple occasions, that I am billed for [redacted] every Saturday. I have 14 days to pay it, or I incur a 6 percent charge of the account balance. I believe that I have made a good faith effort to notify them of the incurrence of this charge, and they continue to offer a 6-8 week time line. Therefore, I will be holding Ralph Lauren accountable for the costs.Desired Settlement: A refund of the Estimated price of the shirt ($40.00), Atchison, KS local sales tax, and state sales tax [8.75%] ($3.50) and a refund/reimbursement of my shipping costs. ($15.00). A total of $58.50, mailed by check. OR a $150-$200 Ralph Lauren Gift card, minus a check for the shipping costs I incur/incurred.

Business

Response:

The Company has issued the customer a refund in the amount of $43.56 ($35 for the item in question plus shipping charges). Although customer stated that he needed the refund no later than February *, 2016, the Company has advised that we cannot ensure delivery of the check by that date. Please let me know if you have any further questions or concerns. ThanksLawren