Ralph's Remodeling, LLC

Complaint: [redacted] I am rejecting this response because: The facts are not true ...the inspection was on March since I had the tank pumped on that day too ....and they only did the inspection on that day because I called since my septic tank cover was about to fly off .The bill in question was never intended to be payed by my homeowner warranty only because speedy rooter stated that the company my homewarranty send out to pump the tank did not do a good enough job and it needed to be pumped again I only needed this specific bill to show my warranty the statement speedy rooter made .since the didn't come out again I had speedy rooter pump my tank again with I promptly paid for that's when when the lady at the desk informed me about the outstanding balance when I told her that my bill stated I owed 00$ witch she stated that she would get back to me Witch she never did till I tried to renew my contract ...she didn't seam to be to happy that I tried to renew...because the first thing she said with an attitudeIs the system still acting up or is it OK now ...it seamed to me that they didn't want to renue my contract witch I didn't do ...that's when she told me for the first time after almost a year about the so called unpaid balance ...but I'm glad that they put the bill with the owe 00$ in their attachment.it can't be happening that a company has to come out about times before they get the job done Regards, [redacted]

We are so sorry that our customer is unsatisfied. We would like to address the items of concern. In regard the maintenance contract on her aerobic system, we inspected on March 3, 2015 and it was days late. We did not neglect to do it, we were a few days late which is OK
with Bell County as we had until the end of March to send in the paperwork. A maintenance contract is merely a contract for inspection. In regard the billing in question, our General Manager worked on on *** *** septic system from pm to nearly 9PM. Since it was so late,he told *** *** he would send her the bill. *** *** called the next day (Friday) wanting the bill so she could forward to her home warranty company. Our office obtained the cost from the plumber and sent by email to her. Attached is a copy of that invoice. Since our office did not "cost" the work before it was sent, although the description listed all the work done and the Total of $375.00, on the right hand side zero was shown. Our girl in the office should have caught it. The customer needed asap and we sent her an invoice prior to it being finalized.I can understand some of her frustration, especially if the home warranty company would not pay the $375. I am sorry that she is having so much trouble with her septic system and we always try to do the right thing. Her system is older and has been overloaded numerous times and in need of some repairs. *** *** has been billed and told in person that she does owe the $

Complaint: ***
I am rejecting this response because:
The facts are not true ...the inspection was on March since I had the tank pumped on that day too ....and they only did the inspection on that day because I called since my septic tank cover was about to fly off .The bill in question was never intended to be payed by my homeowner warranty only because speedy rooter stated that the company my homewarranty send out to pump the tank did not do a good enough job and it needed to be pumped again I only needed this specific bill to show my warranty the statement speedy rooter made .since the didn't come out again I had speedy rooter pump my tank again with I promptly paid for that's when when the lady at the desk informed me about the outstanding balance when I told her that my bill stated I owed 00$ witch she stated that she would get back to me Witch she never did till I tried to renew my contract ...she didn't seam to be to happy that I tried to renew...because the first thing she said with an attitudeIs the system still acting up or is it OK now ...it seamed to me that they didn't want to renue my contract witch I didn't do ...that's when she told me for the first time after almost a year about the so called unpaid balance ...but I'm glad that they put the bill with the owe 00$ in their attachment.it can't be happening that a company has to come out about times before they get the job done
Regards,
*** ***