I'd give them zero stars, if I could. This company is horrible to have to deal with. They rescheduled my delivery twice, the first time bc the deliver person wanted to come early, and the second time, they just rescheduled my delivery to the next day, on their own, without so much as a courtesy call. They are completely inconsiderate of anyone's time, and so unprofessional. I called them, to speak with a manager, about all of this, and no one will even return my phone call. Avoid using this company, and if Home Depot were smart, they would also stop using this company, if they value their customers.
GE contracted with Ralphs Tranfer for a warranty appliance replacement. We did not get a telephone call the day before providing us with a delivery window as promised I had to call the day of delivery which I was given a 5 hour window to wait (12-5p). I called at the end of the window told their people would call. It is 615p, no service, called GE no help from them. In a holding pattern ... No help from GE, Ralphs office is closed, [redacted] unable to help .... Score of F!
Ralphs transfer company employee stole a 17,000 sacata tortoise off my porch when I called to confront them they hung up on me and than when I finally got a manager stated" you don't have security cameras you cant prove anything, matter of fact you don't even have a turtle. I hung up and called the police don't buy from [redacted] as they use this horrible company. That was are family pet my children cry every night for that turtle.
On 11/18/2016, Ralph's Transfer delivered a refrigerator and stove from Home Depot.
(Before I go further, I would like to say that this delivery company is contracted by the vendor, not Home Depot. In this case, the vendor is GE.) On 11/18/2016, RT (Ralph's Transfer) hooked up the cord to the stove then gave me a card and told me if anything happened, call RT 813.630.4705 in the 1st 48 hours and they would bring out another appliance. That night (11/18/16) the light blew out and made a loud popping sound. I also noticed the handle of the stove felt odd. On 11/19/2016, I called (RT) and left 4 messages with my phone number (documented). RT did not return any of my calls.
On 11/20/2016 we attempted to use the oven only to have electrical smoke come billowing out of the vents in the stove. The smoke filled the house and forced us outside. We turned the stove off and turned off the breaker for the stove. (I am having work done on my home; I called my contractor to have him check the electrical line. The contractor brought out an electrician, he checked the main line, and it was fine. When the electrician took the plate off of the stove to check the wires, RT had wired it backwards by connecting the hot line to the ground line and the ground line to the hot line.) On 11/21/2016, I again called RT and left two detailed messages (documented). Both messages were ignored. The electrician and I both took photos of the incorrectly wired stove while the contractor watched. The incorrect wiring explained why the light popped and the handle felt odd, (current was running through the handle).
After seeing all of the complaints against this company, their lack of response to customers and the egregious error in wiring my stove, it's my opinion that GE should reconsider having Ralph's Transfer represent them. I refused to allow them in my home a second time and had Home Depot arrange for another company to deliver the second stove.
I want Ralph's Transfer to pay the cost of the electrician, reimbursement of the shipping/installation fee and payment to the contractor for an inspection that was not related to his work in my home. It took 21 days to clear this matter up and get a new stove all because of this company's negligence. I will take other avenues for compensation regarding this fiasco. It is my intention to have this complaint logged and on file.
I'd give them zero stars, if I could. This company is horrible to have to deal with. They rescheduled my delivery twice, the first time bc the deliver person wanted to come early, and the second time, they just rescheduled my delivery to the next day, on their own, without so much as a courtesy call. They are completely inconsiderate of anyone's time, and so unprofessional. I called them, to speak with a manager, about all of this, and no one will even return my phone call. Avoid using this company, and if Home Depot were smart, they would also stop using this company, if they value their customers.
GE contracted with Ralphs Tranfer for a warranty appliance replacement. We did not get a telephone call the day before providing us with a delivery window as promised I had to call the day of delivery which I was given a 5 hour window to wait (12-5p). I called at the end of the window told their people would call. It is 615p, no service, called GE no help from them. In a holding pattern ... No help from GE, Ralphs office is closed, [redacted] unable to help .... Score of F
!
Ralphs transfer company employee stole a 17,000 sacata tortoise off my porch when I called to confront them they hung up on me and than when I finally got a manager stated" you don't have security cameras you cant prove anything, matter of fact you don't even have a turtle. I hung up and called the police don't buy from [redacted] as they use this horrible company. That was are family pet my children cry every night for that turtle.
On 11/18/2016, Ralph's Transfer delivered a refrigerator and stove from Home Depot.
(Before I go further, I would like to say that this delivery company is contracted by the vendor, not Home Depot. In this case, the vendor is GE.) On 11/18/2016, RT (Ralph's Transfer) hooked up the cord to the stove then gave me a card and told me if anything happened, call RT 813.630.4705 in the 1st 48 hours and they would bring out another appliance. That night (11/18/16) the light blew out and made a loud popping sound. I also noticed the handle of the stove felt odd. On 11/19/2016, I called (RT) and left 4 messages with my phone number (documented). RT did not return any of my calls.
On 11/20/2016 we attempted to use the oven only to have electrical smoke come billowing out of the vents in the stove. The smoke filled the house and forced us outside. We turned the stove off and turned off the breaker for the stove. (I am having work done on my home; I called my contractor to have him check the electrical line. The contractor brought out an electrician, he checked the main line, and it was fine. When the electrician took the plate off of the stove to check the wires, RT had wired it backwards by connecting the hot line to the ground line and the ground line to the hot line.) On 11/21/2016, I again called RT and left two detailed messages (documented). Both messages were ignored. The electrician and I both took photos of the incorrectly wired stove while the contractor watched. The incorrect wiring explained why the light popped and the handle felt odd, (current was running through the handle).
After seeing all of the complaints against this company, their lack of response to customers and the egregious error in wiring my stove, it's my opinion that GE should reconsider having Ralph's Transfer represent them. I refused to allow them in my home a second time and had Home Depot arrange for another company to deliver the second stove.
I want Ralph's Transfer to pay the cost of the electrician, reimbursement of the shipping/installation fee and payment to the contractor for an inspection that was not related to his work in my home. It took 21 days to clear this matter up and get a new stove all because of this company's negligence. I will take other avenues for compensation regarding this fiasco. It is my intention to have this complaint logged and on file.