Ralph's Truck & Auto Repair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Sir or Madam, Reference is made to your letter dated September **, 2016 (Revdex.com ID # [redacted]) regarding a complaint filed by a user of the Daily Burn service, [redacted] After receiving your letter dated September **, 2016 with details regarding [redacted] case, we were able to confirm...

that the account went unused after his 30 day trial ended,and have refunded the account two credits at $24.95/each totaling $49.90. As of this date, we believe all matters with [redacted] have been resolved. Should you have any additional questions, please do not hesitate to contact us. Sincerely, Tamara C[redacted] Manager, Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted], Reference is made to your letter dated March **, 2016 (Revdex.com ID # [redacted]) regarding a complaint filed by a user of the Daily Burn service, [redacted].According to our records we received one email communication on February *, 2016 regarding an active account that [redacted]...

[redacted] was looking to recover and cancel. It was determined that the information that [redacted] provided was insufficient for our representative to locate the account. Our representative confirmed the same and asked for additional information. We did not hear back from [redacted] until March 10, 2016 asking for a cancellation and refund. After an internal search through our database, we responded on March ** with confirmation that the account was recovered and found under a mistyped email address and that a full refund was processed in addition to cancellation of her account. [redacted] confirmed receipt of these actions.As of this date, we believe all matters with [redacted] have been resolved. Should you have any additional questions, please do not hesitate to contact us. Sincerely, Tamara C[redacted] Manager, Customer Support

Revdex.com:At this time, my complaint, ID [redacted] regarding InterActiveCorp (IAC) has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

Dear [redacted], Reference is made to your letter dated August **, 2015 (Revdex.com ID # [redacted]) regarding a complaint filed by a user of the Daily Burn service, [redacted]. We have reviewed our records and have confirmed that a full refund of $52.95 was issued to [redacted]...

[redacted] on August **, 2015, immediately upon receipt of [redacted] request to for a refund -- and prior to receipt of the above-referenced Revdex.com correspondence. Based on a further review of our records, we were able to ascertain that [redacted] signed up for a free 30-day trial on July **, 2015, was billed exactly one month later, on August **, 2014 (the account was still active as of the date of [redacted] email. In her letter, [redacted] references a Customer Service telephone number she was provided with by her financial institution. We would like to follow up on this point, either with [redacted] through the Revdex.com or with her financial institution. Given that we are exclusively an online platform we do not support a Customer Support telephone number. Our subscriptions are managed fully online, and we address all Customer Support inquiries promptly through the same media. We sincerely appreciate that you have brought this matter to our attention. We treat customer support with utmost diligence and respect and look forward to remedying any future potential issues promptly. Sincerely, Tamara C[redacted] Manager, Customer Support

Revdex.com:At this time, I have not been contacted by InterActiveCorp regarding complaint ID [redacted] however Mia, at [redacted], responded with the commentary below on October [redacted], 2017 at 5:59 PM EDT that we "should hear back soon" and "I will email you before the end of the day with...

a more substantial update."  That was 25 days ago.  As of Sunday, October [redacted] 2917 at 5:17pm CST there is STILL no fix and no communication from [redacted] The data integrity issues with our [redacted] subscription/account outlined in Revdex.com complaint ID [redacted] have gotten progressively worse...In addition to ALL of our video content views being inaccurate on our public facing [redacted] homepage in desktop environments, the data integrity issues on mobile devices are worse.  The view count on all of our [redacted] videos on mobile devices is displaying zero "0" views. No one in [redacted] support will tell us/communicate: why this matter is "isolated" to our [redacted] account, what's causing the data integrity issues and what progress is being made by [redacted] engineers to MANUALLY correct our public view counts until their/[redacted]'s automated process is working correctly again.Please assist our company with getting this consumer/customer service complaint resolved and answers as to what is transpiring with our [redacted] account/subscription.  Sincerely,
[redacted]