RAM Enterprises

This letter is in response to the customer's complaint submitted with your office from [redacted] [redacted] at [redacted] ***, a property managed by our company It is RAM Enterprises policy to review all maintenance with the home ownerDuring the time frame listed in the complaint, we had several conversations with the owner and was waiting for review on what the owner would authorize to be repaired immediately The air duct cleaning requested by Ms [redacted] (may be referred to by name or as tenant throughout the letter), is not required by law as a health and safety issueSince the tenant has lived at the property since the home owner has chosen not clean the air ducts for herI have consulted legal council as well as with other property managers in the area and have come to the decision the property owners are within their rights to say noMs [redacted] has been told verbally by both myself and my husband, [redacted] , that the owner will not be paying for this service to be done as well as a formal denial of maintenance request letter sent to the her on May 20, The Tenant contacted the [redacted] with a wish list of "Heath and Safety issues"After reviewing the home the [redacted] employee contacted [redacted] via phone and gave him a list of three issues he felt needed to be address but did not feel the need to formally send us notification of repairs neededThe two electrical issues have been handled by an electrician and we requested bids be submitted by contractors for the deck (the third issue address with the [redacted] )A bid had been approved as an office decision due to not receiving a confirmation back by the home owner and the deck has since been completed Ms [redacted] was sent a day notice for non payment of rent in May because the rent check had never been received by our officeA major part of my agreement between our company and our client (the home owner) is to collect rent funds and in turn send payments to the client directlyWe would never come between our client and their rent proceeds to make things difficult for a tenant as she is clearly insinuatingI find both her claims of our office "clearly lying" and that my husband and I "go out of way to not resolve problems" slanderWe have moved our office from the old location which RAM resided at since (WGurley Street) to our new location down the street at (WGurley Street)We have experienced a delay or error in mailings many times since this moveMy receptionist who opens all the mail has been instructed to notify Ms [redacted] when the check comes to our office and then destroy it per her requestAs of today the check has not been received The fraying carpet was not addressed by the [redacted] inspector as a safety concern and our contractor who had fulfilled repairing several of the miscellaneous maintenance requests submitted by Ms [redacted] relayed to our office that the carpet is unappealing to the eye but by no means a tripping hazardUpon the walkthrough which myself and one of my employees had done I did notice the fraying around the entrance to the kitchen but not the fraying in the hallwayI asked the contractor to let us know if he could find a threshold that could tack down the fraying at the kitchenWhen we first got to the property I was fully aware of the issues the tenants has submitted and their frustration with the time it was taking to get authorization from the home ownerI deliberately attempted to engage with the gentleman that was home as soon as we got there by asking how things were going and if they had heard from any of the contractorsHe simply replied " The electrician had just left, that's a start." Then he went back to his computer at a tableWe walked throughout the property checking to see if the smoke alarms lights were on, checked under the sinks for potential leaks from the pipes, checked the washing machine connections were still intact and not leakingWe also specifically viewed the deck from the outside by exiting the home through the downstairs sliding glass door_ Altl1ough I knew [redacted] had previously requested bids, I wanted to see the condition of the deck myself so I could compare it once we got confirmation form the vendor that the work is completed_ A day or two after our walkthrough the tenant called angry that we "ignored" the list she left on the kitchen counter I told her that we were not made aware of the list by the man that was homeShe proceeded to tell me I was lying because she had told him tooI proceeded to explain that he didn't mention a list and it was not our policy to rummage through tenant mail or papers The tenant has been clearly informed by mail, the issues she has requested have been denied and/or that have been postponed for future review after tile rest of the maintenance issues are handled Please note that I have attached a copy of your letter mailed to our office stating we have calendar days from the date of the letter to respondWe did not receive this letter until yesterday May 29, Thank you, [redacted] RAM Enterprises

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
To clarify statements claimed by Ram Enterprises:
Light fixture was never addressed in spite of fire hazard and having no light fixture in living room that worked I paid $service
fee to have wires clamped and checked outRam never offered to reimburse for this expense which is their responsibilityBed room closet door repair was never completed the repair man never came back to finish The bottom of the doors were not placed on a track and screwed to the floor so they would rock back and forth hitting us in the feet and legs when you moved the doors I am under doctors care for the injury I substained when doors fell on my neck & shoulder now I am having surgery in January for this injury *** explained that Ram's office closed early when he tried to return the two keys He went over to the post office and bought an envelope and had it weighed for the postage and mailed two apartment keys back to Ram Enterprises It is interesting to note that the post office would never weigh & mail an envelope with a "hole in it"
We paid first months rent and a "refundable Security Deposite" of $Ram had this deposited and *** called and informed them he was moving out because apartment is infested with cockroaches, that were there when he moved in and of the terrible nicotine smellAlso the neighbors upstairs and *** and her husband next door fighting every day Upstairs they yelled and screamed at there kids and two large dogs all day & night The husband & wife argued all the time and smoked marijuana the smell kept *** from opening his windows
in the summer months due to the smell of pot Next door is the trouble maker who lies about everybody she & her wife beating husband
fight all the timeThe husband oves to hit his fist on the walls everyday and into the night *** never slept one night the entire time he lived thereThe man stairs told *** not to park his truck in the carport because he has a side business at the apartment repairing carsHe stated
He needed *** 's space to work on cars for his customers *** told me since the guy is a drug addict he did not want any problems so
he parked his truck in the dirt outside of the car port.
Yes, if you read the "Property Condition Report" they had *** fill out you will notice a key of condition codes:
they are, Broken=BMissing:=MGood=GDirty=D Wear=NW *** marked for DIRTY =Dfor BROKEN
Now back to the broken cabinet it had been set on broken hinges that once touched or moved in any way fell out when trying to open The broken drawer was closed but it fell off in your hand when touched, so obliviously the drawer was never repaired before renting
the apartment out in the first place The property manger who showed the apartment had remarked that it had been empty for months
*** nor I Ever Received a Certified Letter from Ram so I Have no idea what they are referring toI also want to mention on the
Residential Lease Agreement page of item number C Yard Maintenance: they stated that the front $ back yard would be
maintained by the Landlord The man upstairs told *** he had to keep the yard up The yard is full of stickers & burrs they come
Into the apartment and the contion is so bad it has taken over the entire yardThere are dead trees with rats living in them.
This was a very bad experience dealing with this type of mentality they don't care about your quality of life or if you are taken care of
while you live there it just the money they want and that is why they are pushing all this trying to make money off of people and doing
doing as little as possible for you while your a tenant In my option they should be shut down for being slum landlords All you have to do is read other complaints on Ram Enterprises they should be ashamed for there business practices
Regards,*** ***

This letter is to respond to the customer's complaints in regards to the move out charges and collection account submitted against them.1)  Light fixture: Problem was reported 9I 5113 the vendor was notified  and sent out for the light fixture and bathroom outlet  not working...

on 9/9 /14. When the vendor arrived the light fixture had been repaired (by customer's electrician  as stated) so they just replaced the bathroom outlet.2)  Closet door: Problem was reported 2/20/14 at 12:56pm, the vendor was notified and already near the location at 12:58 pm, The vendor showed up there that afternoon and returned the following day with parts to complete the repair.3)  Hand delivering Keys: we have the envelope and letter which where postmarked and mailed June 23, 2014. The letter stated there were 2 keys being returned however, there was a hole in the envelope and no keys inside. Keys were never received in the office. This letter was also the 1st time we had any idea of the tenants intent  to vacate the property.4)  Paid first and Last months rent: [redacted] Law does not allow us to collect  rent in advance.We are not allowed by this law to collect  "Last months" rent at move in. We collected 1st months rent and a refundable security deposit of $475.00. The tenant did not pay rent in June 2014. A 5-day notice of non payment was certified mailed to the tenant and the cosigner (referred  to in this letter as customer). We show the son had signed for this 5 -day notice on 6/13/14 at the customer's address (a full 10 days prior to them mailing the envelope to our office).5)  The customer and son completed, signed and returned a very detailed Property Condition Report to our office on September 5, 2013, 8 days after move in. There was no mention on this report of broken cabinet drawers/doors in the kitchen or dirt/filth in the home. The property had been occupied and maintained by the property owner for several monthsprior to the customer signing the lease agreement.6)  We have spoken to the customer (we believe after this complaint was made) and have adjusted the account to clear up some discrepancies. Her account total has been lowered, after reviewing the file we found them not to be responsible for the paint/smoke smell.

This letter is in response to the customer's complaint submitted with your office from [redacted] at [redacted], a property managed by our company.
It is RAM Enterprises policy to review all maintenance with the home owner. During the time frame listed in the...

complaint, we had several conversations with the owner and was waiting for review on what the owner would authorize to be repaired immediately.
The air duct cleaning requested by Ms. [redacted] (may be referred to by name or as tenant throughout the letter), is not required by law as a health and safety issue. Since the tenant has lived at the property since 2011 the home owner has chosen not clean the air ducts for her. I have consulted legal council as well as with other property managers in the area and have come to the decision the property owners are within their rights to say no. Ms. [redacted] has been told verbally by both myself and my husband, [redacted], that the owner will not be paying for this service to be done as well as a formal denial of maintenance request letter sent to the her on May 20, 2014.
The Tenant contacted the [redacted] with a wish list of "Heath and Safety issues". After reviewing the home the [redacted] employee contacted [redacted] via phone and gave him a list of three issues he felt needed to be address but did not feel the need to formally send us notification of repairs needed. The two electrical issues have been handled by an electrician and we requested bids be submitted by contractors for the deck (the third issue address with the [redacted]). A bid had been approved as an office decision due to not receiving a confirmation back by the home owner and the deck has since been completed.
Ms. [redacted] was sent a 5 day notice for non payment of rent in May because the rent check had never been received by our office. A major part of my agreement between our company and our client (the home owner) is to collect rent funds and in turn send payments to the client directly. We would never come between our client and their rent proceeds to make things difficult for a tenant as she is clearly insinuating. I find both her claims of our office "clearly lying" and that my husband and I "go out of way to not resolve problems" slander. We have moved our office from the old location which RAM resided at since 1977  (812 W. Gurley Street) to our new location down the street at (212 W. Gurley Street). We have experienced  a  delay or error in mailings many times since this move. My receptionist who opens all the mail has been instructed to notify Ms. [redacted] when the check comes to our office and then destroy it per her request. As of today the check has not been received.
The fraying carpet was not addressed by the [redacted] inspector as a safety concern and our contractor who had fulfilled repairing several of the miscellaneous maintenance requests submitted by Ms. [redacted] relayed to our office that the carpet is unappealing to the eye but by no means a tripping hazard. Upon the walkthrough which myself and one of my employees had done I did notice the fraying around the entrance to the kitchen but not the fraying in the hallway. I asked the contractor to let us know if he could find a threshold that could tack down the fraying at the kitchen. When we first got to the property I was fully aware of the issues the tenants has submitted and their frustration with the time it was taking to get authorization from the home owner. I deliberately attempted to engage with the gentleman that was home as soon as we got there by asking how things were going and if they had heard from any of the contractors. He simply replied " The electrician had just left, that's a start." Then he went back to his computer at a table. We walked throughout the property checking to see if the smoke alarms lights were on, checked under the sinks for potential leaks from the pipes, checked the washing machine connections were still intact and not leaking. We also specifically viewed the deck from the outside by exiting the home through the downstairs sliding glass door_ Altl1ough I knew [redacted] had previously requested bids, I wanted to see the condition of the deck myself so I could compare it once we got confirmation form the vendor that the work is completed_
A day or two after our walkthrough the tenant called angry that we "ignored" the list she left on the kitchen counter  I told her that we were not made aware of the list by the man that was home. She proceeded to tell me I was lying because she had told him too. I proceeded to explain that he didn't mention a list and it was not our policy to rummage through tenant mail or papers.
The tenant has been clearly informed by mail, the issues she has requested
have been denied and/or that have been postponed for future review after tile rest of the maintenance issues are handled.
Please note that I have attached a copy of your letter mailed to our office stating we have 7 calendar days from the date of the letter to respond. We did not receive this letter until yesterday May 29, 2014.
Thank you,
[redacted]
RAM Enterprises

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

To clarify statements claimed by Ram Enterprises:
1.  Light fixture was never addressed in spite of fire hazard and having no light fixture in living room that worked.  I paid $100.00 service
     fee to have wires clamped and checked out. Ram never offered to reimburse for this expense which is their responsibility.
2 . Bed room closet door repair was never completed the repair man never came back to finish.  The bottom of the doors were not placed on a track and screwed to the floor so they would rock back and forth hitting us in the feet and legs when you moved the doors.  I am under doctors care for the injury I substained when doors fell on my neck & shoulder  now I am having surgery in January for this injury.
3.  [redacted] explained that Ram's office closed early when he tried to return the two keys.  He went over to the post office and bought an envelope and had it weighed for the postage and mailed  two apartment keys back to Ram Enterprises.  It is interesting to note that the post office would never weigh & mail an envelope with a "hole in it".  
4.  We paid first months rent and a "refundable Security Deposite" of $475.00 Ram had this deposited and [redacted] called and informed them he was moving out because apartment is infested with cockroaches, that were there when he moved in and of the terrible nicotine smell.
Also the neighbors upstairs and [redacted] and her husband next door fighting every day.  Upstairs they yelled and screamed at there kids and two large dogs all day & night.  The husband & wife argued all the time and smoked marijuana the smell kept [redacted] from opening his windows
in the summer months due to the smell of pot.  Next door is the trouble maker who lies about everybody she & her wife beating husband 
fight all the time. The husband oves to hit his fist on the walls everyday and into the night.  [redacted] never slept one night the entire time he lived there.
The man stairs told [redacted] not to park his truck in the carport because he has a side business at the apartment repairing cars. He stated 
He needed [redacted] 's space to work on cars for his customers.  [redacted] told me since the guy is a drug addict he did not want any problems so
he parked his truck in the dirt outside of the car port. 
5.  Yes, if you read the "Property Condition Report" they had [redacted] fill out you will notice a key of condition codes:  
    they are, Broken=B. Missing:=M. Good=G. Dirty=D Normal Wear=NW  [redacted] marked 37 for DIRTY =D. 5 for BROKEN 
    Now back to the broken cabinet it had been set on broken hinges that once touched or moved in any way fell out when trying to open.
    The broken drawer was closed but it fell off in your hand when touched, so obliviously the drawer was never repaired before renting 
    the apartment  out in the first place.  The property manger who showed the apartment had remarked that it had been empty for months.
    
6.  [redacted] nor I Ever Received a Certified Letter from Ram so I Have no idea what they are referring to. I also want to mention on the 
     Residential Lease Agreement page 3 of 8 item number 123 C Yard Maintenance:  they stated that the front $ back yard would be 
     maintained by the Landlord.  The man upstairs told [redacted] he had to keep the yard up.  The yard is full of stickers & burrs they come 
     Into the apartment and the contion is so bad it has taken over the entire yard. There are dead trees with rats living in them. 
      This was a very bad experience dealing with this type of mentality they don't care about your quality of life or if you are taken care of
     while you live there it just the money they want and that is why they are pushing all this trying to make money off of people and doing 
     doing as little as possible for you while your a tenant.  In my option they should be shut down for being slum landlords.
     All you have to do is read other complaints on Ram Enterprises they should be ashamed for there business practices.
   

Regards,[redacted]

This letter is to respond to the customer's complaints in regards to the move out charges and collection account submitted against them.1)  Light fixture: Problem was reported 9I 5113 the vendor was notified  and sent out for the light fixture and bathroom outlet  not working...

on 9/9 /14. When the vendor arrived the light fixture had been repaired (by customer's electrician  as stated) so they just replaced the bathroom outlet.2)  Closet door: Problem was reported 2/20/14 at 12:56pm, the vendor was notified and already near the location at 12:58 pm, The vendor showed up there that afternoon and returned the following day with parts to complete the repair.3)  Hand delivering Keys: we have the envelope and letter which where postmarked and mailed June 23, 2014. The letter stated there were 2 keys being returned however, there was a hole in the envelope and no keys inside. Keys were never received in the office. This letter was also the 1st time we had any idea of the tenants intent  to vacate the property.4)  Paid first and Last months rent: [redacted] Law does not allow us to collect  rent in advance.We are not allowed by this law to collect  "Last months" rent at move in. We collected 1st months rent and a refundable security deposit of $475.00. The tenant did not pay rent in June 2014. A 5-day notice of non payment was certified mailed to the tenant and the cosigner (referred  to in this letter as customer). We show the son had signed for this 5 -day notice on 6/13/14 at the customer's address (a full 10 days prior to them mailing the envelope to our office).5)  The customer and son completed, signed and returned a very detailed Property Condition Report to our office on September 5, 2013, 8 days after move in. There was no mention on this report of broken cabinet drawers/doors in the kitchen or dirt/filth in the home. The property had been occupied and maintained by the property owner for several monthsprior to the customer signing the lease agreement.6)  We have spoken to the customer (we believe after this complaint was made) and have adjusted the account to clear up some discrepancies. Her account total has been lowered, after reviewing the file we found them not to be responsible for the paint/smoke smell.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

This letter is in response to the customer's complaint submitted with your office from [redacted] at [redacted], a property managed by our company.

It is RAM Enterprises policy to review all maintenance with the home owner. During the time frame listed in the...

complaint, we had several conversations with the owner and was waiting for review on what the owner would authorize to be repaired immediately.

The air duct cleaning requested by Ms. [redacted] (may be referred to by name or as tenant throughout the letter), is not required by law as a health and safety issue. Since the tenant has lived at the property since 2011 the home owner has chosen not clean the air ducts for her. I have consulted legal council as well as with other property managers in the area and have come to the decision the property owners are within their rights to say no. Ms. [redacted] has been told verbally by both myself and my husband, [redacted], that the owner will not be paying for this service to be done as well as a formal denial of maintenance request letter sent to the her on May 20, 2014.

The Tenant contacted the [redacted] with a wish list of "Heath and Safety issues". After reviewing the home the [redacted] employee contacted [redacted] via phone and gave him a list of three issues he felt needed to be address but did not feel the need to formally send us notification of repairs needed. The two electrical issues have been handled by an electrician and we requested bids be submitted by contractors for the deck (the third issue address with the [redacted]). A bid had been approved as an office decision due to not receiving a confirmation back by the home owner and the deck has since been completed.

Ms. [redacted] was sent a 5 day notice for non payment of rent in May because the rent check had never been received by our office. A major part of my agreement between our company and our client (the home owner) is to collect rent funds and in turn send payments to the client directly. We would never come between our client and their rent proceeds to make things difficult for a tenant as she is clearly insinuating. I find both her claims of our office "clearly lying" and that my husband and I "go out of way to not resolve problems" slander. We have moved our office from the old location which RAM resided at since 1977  (812 W. Gurley Street) to our new location down the street at (212 W. Gurley Street). We have experienced  a  delay or error in mailings many times since this move. My receptionist who opens all the mail has been instructed to notify Ms. [redacted] when the check comes to our office and then destroy it per her request. As of today the check has not been received.

The fraying carpet was not addressed by the [redacted] inspector as a safety concern and our contractor who had fulfilled repairing several of the miscellaneous maintenance requests submitted by Ms. [redacted] relayed to our office that the carpet is unappealing to the eye but by no means a tripping hazard. Upon the walkthrough which myself and one of my employees had done I did notice the fraying around the entrance to the kitchen but not the fraying in the hallway. I asked the contractor to let us know if he could find a threshold that could tack down the fraying at the kitchen. When we first got to the property I was fully aware of the issues the tenants has submitted and their frustration with the time it was taking to get authorization from the home owner. I deliberately attempted to engage with the gentleman that was home as soon as we got there by asking how things were going and if they had heard from any of the contractors. He simply replied " The electrician had just left, that's a start." Then he went back to his computer at a table. We walked throughout the property checking to see if the smoke alarms lights were on, checked under the sinks for potential leaks from the pipes, checked the washing machine connections were still intact and not leaking. We also specifically viewed the deck from the outside by exiting the home through the downstairs sliding glass door_ Altl1ough I knew [redacted] had previously requested bids, I wanted to see the condition of the deck myself so I could compare it once we got confirmation form the vendor that the work is completed_

A day or two after our walkthrough the tenant called angry that we "ignored" the list she left on the kitchen counter  I told her that we were not made aware of the list by the man that was home. She proceeded to tell me I was lying because she had told him too. I proceeded to explain that he didn't mention a list and it was not our policy to rummage through tenant mail or papers.

The tenant has been clearly informed by mail, the issues she has requested

have been denied and/or that have been postponed for future review after tile rest of the maintenance issues are handled.

Please note that I have attached a copy of your letter mailed to our office stating we have 7 calendar days from the date of the letter to respond. We did not receive this letter until yesterday May 29, 2014.

Thank you,

RAM Enterprises