RAM Homes

Initial Business Response / [redacted] (1000, 7, 2016/10/07) */ In response to complaint filed by Ms [redacted] (Case # [redacted] ), as is always is our intention, we fully intend to stand behind any and all homes we buildWith regards to [redacted] complaint, our response is as followsWith regards to the outstanding water bill this was initially missed by the closing attorney and at the time of closing the city water department was not reflecting an outstanding balanceWithin the last days we were made aware of this situation by the real estate agent, not the home ownerWe are currently investigating this and assuming the information is found to be correct, we will gladly pay any outstanding balance prior to closingThe homeowner did an initial home orientation to include a walk thru, demonstration and punch list prior to closingWe have verified those items were completed prior to closing and have signed documentation by the homeowner to reflect suchAt closing [redacted] received both a Warranty Procedures Letter and a copy of Residential Construction Performance Guidelines booklet as published by the National Association of Home Builders, both of which we have signed documentation verifying that she received both itemsThe letter clearly outlines RAM Homes Incprocedures for warranty after closing and the booklet outlines the industry standards for warranty which we are obligated to meet or exceedThe warranty letter clearly states all warranty must be submitted in writing and no phone calls will be accepted for warranty except for emergency situations, i.ewater leak, gas leak, complete power failurePresently we have no warranty request from [redacted] on fileUpon receiving one we will gladly schedule a walk thru to review all warranty items, after which any necessary repairs will also be scheduled Regards, RAM Homes Inc