Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***t
On Friday (10-23-15), Terre Haute Chevrolet picked up the customer vehicle and performed a transmission flush as suggested by [redacted]r in Terre Haute, Indiana. I believe that the issue is resolved at this point. However, [redacted] has been informed to contact me in the event of any further...
The issue with Mr. [redacted] has been resolved. [redacted] spoke to our General Sales Manager this week, and the warranty issue was resolved at no extra cost to Mr. [redacted]. [redacted] has been scheduled to get his alternator replaced, and will pick up his check $115 check up whenever he comes into...
the dealership. To our knowledge this case is settled and closed. I have copied Mr. [redacted] on this email as well. Regards, Jack W. P[redacted] General Manager Terre Haute Chevrolet 5377 U.S. Highway 41 South Terre Haute, IN 47802 Office: 812.298.2777 Fax: 812.298.1204 jack.p[redacted]@unitedevv.com www.terrehautechevrolet.com
Good afternoon [redacted]. My name is Jack [redacted], and I am the General Manager at Terre Haute Chevrolet. Below are the details regarding Case # [redacted] On April 19, 2016, [redacted] purchased a pre-owned 2014 Chevrolet Silverado from Terre Haute Chevrolet, and traded in a...
2007 Chevrolet Silverado. After taking delivery, [redacted] discovered some dents on the vehicle and took the truck to a body shop for an estimate on repair. The body shop informed him that the vehicle had been previously repaired and repainted. At this time, [redacted] contacted my dealership and discussed the issue with the Sales Consultant, and the Used Car Manager. My Used Car Manager then discussed this issue with my General Sales Manager. This issue was brought to my attention on 4/28/2013. I immediately contacted [redacted], and instructed him to bring the vehicle in and speak directly with me. After researching, I discovered that the vehicle was a previous rental vehicle that had been acquired from one of our wholesale sources, and there was nothing in our records indicating that the vehicle had been involved in an accident. The Terre Haute Chevrolet staff prides ourselves in making sure that the vehicles we sell are safe, reliable and in great working condition prior to any delivery. With this being said, the truck passed our safety inspection, as well as our multi-point vehicle inspection, and was therefore mechanically sound and safe upon delivery to [redacted]. The vehicle also had a clean Auto Check, meaning there were no accidents reported to them. The Auto Check system, like Carfax is not always 100% accurate, which was the case here. After re-inspecting the truck and checking it with a Paint Meter, we agree that the vehicle had been previously repaired and re-painted. It is our goal at Terre Haute Chevrolet to make sure that all of our customers are completely satisfied with their purchase, and that they receive World Class treatment from our entire staff. Even though we have strict policies and procedures in place to prohibit these types of errors, unfortunately there are times when we may make a mistake. This happens to be one of those times. However, when a mistake is made, it gives us an opportunity to show our customers how we resolve the situation and what type of World Class Service they can anticipate from us in the future. On 4/28/2013, I met with [redacted] and we offered to void the deal, and give him his 2007 truck back, or start the deal fresh and put him into another vehicle of his choice. We were able to agree on terms, and that evening [redacted] purchased a 2015 Chevrolet Silverado from us. It was a pleasure being able to rectify this situation for [redacted], and I am confident that he has a quality truck that will last him and his family for years to come. As of today, 4/30/2016, it is my understanding that this complaint has been resolved by all parties involved. I am copying [redacted] on this email as well. If anyone has any additional questions or concerns, please feel free to call me directly at [redacted], or you may reach me via email at j[redacted] Regards, Jack W. [redacted] General Manager Terre Haute Chevrolet 5377 U.S. Highway 41 South Terre Haute, IN 47802 Office: 812.298.2777 Fax: 812.298.1204 jack.[redacted]@unitedevv.com www.terrehautechevrolet.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I would like to withdraw my complaint, the dealership worked with me to resolve the issue on 4-28-16, they gave me a full refund & I purchased a new truck Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***t
On Friday (10-23-15), Terre Haute Chevrolet picked up the customer vehicle and performed a transmission flush as suggested by [redacted]r in Terre Haute, Indiana. I believe that the issue is resolved at this point. However, [redacted] has been informed to contact me in the event of any further...
concerns.
The issue with Mr. [redacted] has been resolved. [redacted] spoke to our General Sales Manager this week, and the warranty issue was resolved at no extra cost to Mr. [redacted]. [redacted] has been scheduled to get his alternator replaced, and will pick up his check $115 check up whenever he comes into...
the dealership. To our knowledge this case is settled and closed. I have copied Mr. [redacted] on this email as well. Regards, Jack W. P[redacted] General Manager Terre Haute Chevrolet 5377 U.S. Highway 41 South Terre Haute, IN 47802 Office: 812.298.2777 Fax: 812.298.1204 jack.p[redacted]@unitedevv.com www.terrehautechevrolet.com
Good afternoon [redacted]. My name is Jack [redacted], and I am the General Manager at Terre Haute Chevrolet. Below are the details regarding Case # [redacted] On April 19, 2016, [redacted] purchased a pre-owned 2014 Chevrolet Silverado from Terre Haute Chevrolet, and traded in a...
2007 Chevrolet Silverado. After taking delivery, [redacted] discovered some dents on the vehicle and took the truck to a body shop for an estimate on repair. The body shop informed him that the vehicle had been previously repaired and repainted. At this time, [redacted] contacted my dealership and discussed the issue with the Sales Consultant, and the Used Car Manager. My Used Car Manager then discussed this issue with my General Sales Manager. This issue was brought to my attention on 4/28/2013. I immediately contacted [redacted], and instructed him to bring the vehicle in and speak directly with me. After researching, I discovered that the vehicle was a previous rental vehicle that had been acquired from one of our wholesale sources, and there was nothing in our records indicating that the vehicle had been involved in an accident. The Terre Haute Chevrolet staff prides ourselves in making sure that the vehicles we sell are safe, reliable and in great working condition prior to any delivery. With this being said, the truck passed our safety inspection, as well as our multi-point vehicle inspection, and was therefore mechanically sound and safe upon delivery to [redacted]. The vehicle also had a clean Auto Check, meaning there were no accidents reported to them. The Auto Check system, like Carfax is not always 100% accurate, which was the case here. After re-inspecting the truck and checking it with a Paint Meter, we agree that the vehicle had been previously repaired and re-painted. It is our goal at Terre Haute Chevrolet to make sure that all of our customers are completely satisfied with their purchase, and that they receive World Class treatment from our entire staff. Even though we have strict policies and procedures in place to prohibit these types of errors, unfortunately there are times when we may make a mistake. This happens to be one of those times. However, when a mistake is made, it gives us an opportunity to show our customers how we resolve the situation and what type of World Class Service they can anticipate from us in the future. On 4/28/2013, I met with [redacted] and we offered to void the deal, and give him his 2007 truck back, or start the deal fresh and put him into another vehicle of his choice. We were able to agree on terms, and that evening [redacted] purchased a 2015 Chevrolet Silverado from us. It was a pleasure being able to rectify this situation for [redacted], and I am confident that he has a quality truck that will last him and his family for years to come. As of today, 4/30/2016, it is my understanding that this complaint has been resolved by all parties involved. I am copying [redacted] on this email as well. If anyone has any additional questions or concerns, please feel free to call me directly at [redacted], or you may reach me via email at j[redacted] Regards, Jack W. [redacted] General Manager Terre Haute Chevrolet 5377 U.S. Highway 41 South Terre Haute, IN 47802 Office: 812.298.2777 Fax: 812.298.1204 jack.[redacted]@unitedevv.com www.terrehautechevrolet.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I would like to withdraw my complaint, the dealership worked with me to resolve the issue on 4-28-16, they gave me a full refund & I purchased a new truck Regards,
[redacted]