Initial Business Response / [redacted] (1000, 5, 2017/04/17) */ Contact Name and Title: [redacted] (owner) Contact Phone: XXX-XXX-XXXX [redacted] Contact Email: ***@veldmansautoparts.com We are very sorry for any inconvenience this transaction has causedWe are not able to locate any sales to the individual filling this complaintMaybe it was ordered under a different name? If the customer would provide a reference number located on our invoice that would be very helpful in finding the sale After reading the complaint I am understanding we sent parts to the customer? We have no problem refunding the transaction once the parts are returnedWe have a 90day return policyIf we mistakenly charged the customer twice we will refund him for one of the shipmentsWe can only refund both charges if both parts are returnedPlease respond with more information or call [redacted] at XXX-XXX-XXXX [redacted] Thanks Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/04/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Issue is not resolved yetThe issue I am having is that the second charge that was not approved did not come with any invoiceI've checked my email numerous times and there is no reference numberI'll very gladly return the part from the first incorrect order and receive that refund of [redacted] but what about that second [redacted] charge? Do I get that refunded? There's no invoice and nothing to return because I never ordered anything again! There's just an unexcused unapproved chargeWill that be refunded as well or are you going to make me pay [redacted] for nothing where you don't even have record of selling me another item due to no invoice? I can gladly provide you with the bank information of where you have charged me twice and the only item that I actually ordered that exists with an invoice is one itemAlso, am I to pay the return shipping?
Initial Business Response /* (1000, 5, 2017/04/17) */
Contact Name and Title: [redacted] (owner)
Contact Phone: XXX-XXX-XXXX [redacted]
Contact Email: [redacted]@veldmansautoparts.com
We are very sorry for any inconvenience this transaction has caused. We are not able to locate any sales to the...
individual filling this complaint. Maybe it was ordered under a different name? If the customer would provide a reference number located on our invoice that would be very helpful in finding the sale.
After reading the complaint I am understanding we sent 2 parts to the customer? We have no problem refunding the transaction once the parts are returned. We have a 90day return policy. If we mistakenly charged the customer twice we will refund him for one of the shipments. We can only refund both charges if both parts are returned. Please respond with more information or call [redacted] at XXX-XXX-XXXX [redacted] Thanks.
Initial Consumer Rebuttal /* (3000, 7, 2017/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Issue is not resolved yet. The issue I am having is that the second charge that was not approved did not come with any invoice. I've checked my email numerous times and there is no reference number. I'll very gladly return the part from the first incorrect order and receive that refund of [redacted] but what about that second [redacted] charge? Do I get that refunded? There's no invoice and nothing to return because I never ordered anything again! There's just an unexcused unapproved charge. Will that be refunded as well or are you going to make me pay [redacted] for nothing where you don't even have record of selling me another item due to no invoice? I can gladly provide you with the bank information of where you have charged me twice and the only item that I actually ordered that exists with an invoice is one item. Also, am I to pay the return shipping?
Initial Business Response / [redacted] (1000, 5, 2017/04/17) */ Contact Name and Title: [redacted] (owner) Contact Phone: XXX-XXX-XXXX [redacted] Contact Email: ***@veldmansautoparts.com We are very sorry for any inconvenience this transaction has causedWe are not able to locate any sales to the individual filling this complaintMaybe it was ordered under a different name? If the customer would provide a reference number located on our invoice that would be very helpful in finding the sale After reading the complaint I am understanding we sent parts to the customer? We have no problem refunding the transaction once the parts are returnedWe have a 90day return policyIf we mistakenly charged the customer twice we will refund him for one of the shipmentsWe can only refund both charges if both parts are returnedPlease respond with more information or call [redacted] at XXX-XXX-XXXX [redacted] Thanks Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/04/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Issue is not resolved yetThe issue I am having is that the second charge that was not approved did not come with any invoiceI've checked my email numerous times and there is no reference numberI'll very gladly return the part from the first incorrect order and receive that refund of [redacted] but what about that second [redacted] charge? Do I get that refunded? There's no invoice and nothing to return because I never ordered anything again! There's just an unexcused unapproved chargeWill that be refunded as well or are you going to make me pay [redacted] for nothing where you don't even have record of selling me another item due to no invoice? I can gladly provide you with the bank information of where you have charged me twice and the only item that I actually ordered that exists with an invoice is one itemAlso, am I to pay the return shipping?
Initial Business Response /* (1000, 5, 2017/04/17) */
Contact Name and Title: [redacted] (owner)
Contact Phone: XXX-XXX-XXXX [redacted]
Contact Email: [redacted]@veldmansautoparts.com
We are very sorry for any inconvenience this transaction has caused. We are not able to locate any sales to the...
individual filling this complaint. Maybe it was ordered under a different name? If the customer would provide a reference number located on our invoice that would be very helpful in finding the sale.
After reading the complaint I am understanding we sent 2 parts to the customer? We have no problem refunding the transaction once the parts are returned. We have a 90day return policy. If we mistakenly charged the customer twice we will refund him for one of the shipments. We can only refund both charges if both parts are returned. Please respond with more information or call [redacted] at XXX-XXX-XXXX [redacted] Thanks.
Initial Consumer Rebuttal /* (3000, 7, 2017/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Issue is not resolved yet. The issue I am having is that the second charge that was not approved did not come with any invoice. I've checked my email numerous times and there is no reference number. I'll very gladly return the part from the first incorrect order and receive that refund of [redacted] but what about that second [redacted] charge? Do I get that refunded? There's no invoice and nothing to return because I never ordered anything again! There's just an unexcused unapproved charge. Will that be refunded as well or are you going to make me pay [redacted] for nothing where you don't even have record of selling me another item due to no invoice? I can gladly provide you with the bank information of where you have charged me twice and the only item that I actually ordered that exists with an invoice is one item. Also, am I to pay the return shipping?