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Ram Motors Auto Sale

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Ram Motors Auto Sale Reviews (3)

In regards to Mr*** rejection statement, he states that he came to the dealership to make the payment. This statement is NOT true. When I spoke with Mr*** I explained to him that because he had to drive so far to have the vehicle repaired and also for any inconvenience, *** *** would excuse the remaining balance of $and the bounce check fee of $12.00. The part that Mr*** is reffering to that was missing is a trim piece that was also missing at the time of sale and was never promised to be replaced, nothing is stated on our "WE OWE" form that Mr*** signed on 9-20-2014. The truck is still ready to be picked up. Regards,*** ***

Mr. [redacted] purchased his truck on 9-20-2014, shortly after the purchase he called back to the dealership and complained that the truck would "stall-out" occasionally.  We asked him to bring the truck back to the dealership so we could send it out to a mechanics shop to have it diagnosed. ...

Due to the logistics issue of Mr. [redacted] residing in Abiqui, NM and his schedule he wasnt able to bring the vehicle in for several weeks. On about 10-11-2014 he came to the dealership with the truck.  We then sent it to [redacted] to have it diagnosed and repaired.  On 10-22-2014 we picked up the vehicle from [redacted] and notified Mr. [redacted] the truck was ready.  On Sunday    10-26-2014 Mr. [redacted] came for his truck and also gave us a check for the deffered down payment balance of $500 which he later placed a stop payment on.  The following day Mr. [redacted] called to tell us the truck was still having the same issue.  We explained to Mr. [redacted] that we would need to return it to the mechanics shop.  Again, due to logistics he couldnt bring the truck back until 11-22-2014.  [redacted] picked up the truck on 11-24-2014 and because it was Thanksgiving week they weren't able to start on the vehicle for a few days.  On 12-11-2014 the truck was ready for pick up.  Again, due to logistics Mr. [redacted] couldn't make it until 12-20-2014.  When he arrived to the dealrship he didn't even start the vehicle and assumed it wasn't repaired and said he wasn't going to take it and just left.Mr. [redacted] statement that the truck has been back three times but we have only had the vehicle two times.  The reason it has taking so much time is, again, the logistics issue and scheduling between Mr. [redacted] availbility and the mechanics shop.  The truck has been repaired and is ready to be picked up.

To whom it may concern,Original Complaint:  12/20/2014Complaint Number: [redacted]To Whom it May Concern,I spoke with [redacted] Jan 6 ,2015 regarding the reason I didn’t  respond to Revdex.com was because I was out of the country  Dec 24 -Jan 5. I received the email on Jan 6 and I called right away.The truck was taken twice Please reopen the case I would like to speak with someone in person to explain everything.Please contact me at [redacted] or [redacted] after 3:30pm this is the time I get off of work.Let me know what the dealership says, by the way I explained to the bank why the payment hasn’t been made regarding the problem I am having, they gave me a form to report this company (Ram Motors) to the Revdex.com.On Dec. 20 I went to make the payment and I spoke to an employee and asked if I could make the payment in ABQ but wanted to pick up the truck first. When I saw the truck was still missing a part on the back panel, I went inside and told the guy forget about it and walked out. I didn’t want to start the truck with the part missing.Respectfully,[redacted]

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