RAM Services

Ram overhead doors was contracted to install a garage door opener and ensure the other opener was In correct operation, as well as the doors in correct operation After the tech left my residence, I discovered that the door cut not only the eye sensor wire, but also a number of camera wires that were bundled with the sensor wire I called the company and the person answering g the phone (alluded to be the owner or manager) became very rude and aggressive He said he would fix the sensor wire, but the other wires were my problem and to deal with it By his own admission the Cutting of the sensor wires were his fault and that he would send a tech to fix them but he's not a camera company

In the context of ***'s call to us, he stated that a photo eye wire had been cutI told *** that we would come right out and repair the wireHe stated that was as good as an admission of guiltI stressed to *** that his install came with a warranty and we wanted his motor to
functionHe insisted we must be at fault and although I try to be accomodating, I did not want him to be under the impression we take responsibility for the camera wiringHe became more agitated to the point he scheduled the repair then was not there and had no one there to meet us, we were stood up, wasting time and resources***'s desired settlement to the Revdex.com states our due diligence caused the failure of his camera wiringOur position is whomever installed the camera wiring did a poor job placing the wiring in the path of a moving doorOur installation of a motor did not cut his wiring and furthermore we were not contacted to service the 2nd much larger door and motor or paid to do soThe amount paid by *** is our exact cost of a 7' motor installation NOT including any additional service or labor which would have been the case if we had been contracted to do so*** has a brand new motor installed, it is unreasonable to expect a complete refund of the motor and install due to negligent camera wiring