The customer initially stated that this was a gift for a man in a hospital The size of the watch would make it a watch appropriate for a lady, in my opinionI wonder if the customer was experiencing buyers remorseHe states that it is "obviously a fake" yet he had the watch for several weeks before he contacted us again.That said, we really try to have satisfied customers and consignorsWe are willing to offer a settlement of $75We represent items to the best of our ability but in this type of sale, an auction, everything is sold AS IS and without any guarantees or warranty, and we can not issue a refundThis is the nature of this type of saleA purchase from a retail jewelry store would likely come with a guarantee that would be refund eligibleThe downside is that the consumer would expect to pay $2,to $9,for a similar itemAs an auction house we are merely facilitating the sale between the owner and the buyerThe attachments with this response are the terms and conditions that were agreed to upon registration for the auction The auction where this item was sold had over 3,different lots, all from unclaimed bank safe deposit boxesThe bank is paid for all items within a week of the auction We cannot possibly know the history or authenticity of these itemsWe recommend that people personally inspect the items before bidding on them Again, we apologize for your dissatisfaction but hope that our offer of a $settlement will take care of this matter.Description: CARTIER STAINLESS QUARTZ WATCH, 7" LCondition: We have endeavored to describe all items to the best of our ability- however THIS IS NOT A WARRANTYAll items are SOLD AS ISPersonal inspection is recommended and welcomed during preview and any time before item is soldThe omission of a condition report in no way indicates the item is without flaws, damage, and age wearSpecific condition questions are welcomed at least hours prior to the start of the auctionEach item's description is independent and should not be used as a precedent to judge other itemsIf you cannot ascertain the information to bid with certainty, please do not bidJewelry and precious metals are not testedThis includes items that are stamped and hallmarkedPrecious stones are not tested or removed from mountings to determine caratAppraisals are attached for some itemsTHIS IS ALSO IN NO WAY A GUARANTEEAn appraisal is based on one professional's opinionWE SPECIFICALLY DISCLAIM ANY AND ALL EXPRESSED AND OR IMPLIED WARRANTIES OF MERCHANTABILITY WITH REGARD TO ANY SALE MADE THROUGH APPLE TREE AUCTION CENTERBy bidding on the item you agree to any and all of these termsWe have many satisfied, repeat customers and look forward to the opportunity to count you as oneWe hope you will consider previewing and attending one of our auctions in person.Catalog InformationAuction TitleUnclaimed Safe Deposit Box ~ Day 2Auction Date [redacted] ***, 12:PM ESTLocation [redacted] Newark, OH, US, 43055Phone: [redacted] Accepted Forms of PaymentPersonal Check, Money Order / Cashiers Check, Visa, MasterCard, Discover, Wire TransferBuyer's PremiumFrom : $To: $49999: 18%From : $50000+: 18%BUYER'S PREMIUM:There will be a buyer's premium of 18% added to the hammer price of each lot and it will be considered part of the total purchase price.CONDITION REPORTS:All items are sold "AS IS, WHERE IS" with all faultsThere are no warranties or representations of merchantability, of fitness, nor of any other kind, express or impliedCondition requests are available upon request, but must be submitted no later than hours prior to start time of auctionAll items are available for your examination prior to biddingWritten and oral descriptions are our opinions and should in no way be construed as a guarantee of any kind as to authenticity, age, condition, materials or any other feature of items being soldApple Tree Auction attempts to catalog every lot correctly and will attempt to point out any defects but will not be responsible or liable for the correctness of the catalog or other descriptions of the lotWe recommend prospective bidders examine all items in which they have an interestBy placing a bid, either in person, by phone, absentee or via the Internet, you signify that you have examined the items as fully as you desire to or that you have chosen not to examine themIf you require absolute certainty in all areas of authenticity, and the results of your evaluation leave uncertainty in your mind, we recommend you have an expert examine the lot for you or do not bid on the item in questionIf your item(s) are damaged in shipping, you will need to contact the shipper to file a claimIf your item(s) are being shipped and there is a condition problem upon receipt, you are expected to notify us immediately by phone at 740-344-All sales are final!CONTRACT:Your bid is a contractPlace a bid only if you're serious about buying the itemIf you are the successful and winning bidder, you have entered into a legally binding contract to purchase the property bid on from the sellerYou should contact the seller to resolve any questions before biddingThe successful bidder is the highest bidder acknowledged by the auctioneerIn the event of any dispute between bidders, or in the event of doubt on Apple Tree Auction's part as to the validity of any bid, the auctioneer will have the final discretion either to determine the successful bidder or to re-offer and resell the article in disputeIf any dispute arises after the sale, Apple Tree Auctions sale record is conclusiveNOTE FIREARMS CAN NOT BE SHIPPED OUTSIDE THE U.S.A.PAYMENT:For items bought through Artfact.com, it is the buyer's responsibility to contact Apple Tree Auction Center via telephone 740-344-or email at [email protected] to arrange paymentApple Tree Auction will email an invoice to you within days from the date of the saleWe accept cash, personal or company check with proper ID, cashiers check, traveler's check, money orders, wire transfers, Visa or MasterCardWe will run partial payments on credit cards if amount will not processIf you have not contacted Apple Tree Auction to arrange payment within hours of time that invoice is sent, we will charge the credit card you used to register for the auction for the amount of your invoiceFailure to make payment arrangements within days following the auction will result in a NPB being placed on your Artfact accountIf paying by check, Apple Tree Auction reserves the right to hold the property until the check has cleared.SHIPPING:Shipping of small items will be handled in houseAny item that cannot be sent through USPS or similar carrier must be sent be by common carrier or specialty delivery servicesYou may contact these shippers for quotes on larger itemsWe will also provide the buyer with a list of alternative local shippers that have been used in the past if you would preferIt is the buyer's responsibility to pay all fees associated with shipping and packingEstimates for in house shipping: $for material and labor for xxinterior cartonActual shipping cost and insurance are not included in $handling costAdjustments will be made for smaller or larger shipmentsContact [email protected] for additional shipping informationAll property should be removed from our premises no later than 5:P.Mof the 14th business day following the end of the auctionUnless prior arrangements have been made with Apple Tree Auction, items not removed by the specified time will be charged storage and handling fees of $per item per day until removalPlease note that removal deadlines are strictly enforced.TAXES:All purchases will be subject to a 7.25% Ohio sales tax unless the purchaser possesses a valid tax-exempt numberOut of state internet bidders are not subject to Ohio sales tax.View full terms and conditions
[I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution is satisfactory to me This is not buyers remorse as it took a few weeks for my watch man to confirm the watch is not realThank you for your settlement and I will await your check
Attached are the some of the photos showing damage to doll not described on the auction nor discussed in the phone conversation with the owner/manager of the auction house.I will also forward our emails to each other in another email to youI will need to send a few emails with photI include them all, they are returned with a 'maximum message size exceeded' message. Thank you so much for your assistance
I am sorry that the customer was unhappy with the doll they purchasedI have attached the terms and conditions of our saleBy bidding on the doll, they agreed to these terms. I have reviewed the description that was with the doll on the bidding platformI have posted our description
below.14" SCHOENAU HOFFMEISTER CHARACTER BABY ~ BISQUE SOCKET HEAD, MARKED AS SHOWN GLASS SLEEP EYES WITH LASHES, SOME MISSINGOPEN MOUTH WITH UPPER TEETH AND ANTIQUE HUMAN HAIR WIG FIVE PIECE COMPO BABY BODY SHOWING WEAR AND REPAINTHAIRLINE FROM FORHEAD TO EYE (NOT VISIBLE TO NAKED EYE).It is an antique doll, and with a doll that is roughly years old, one would expect wear and cracking on the bodyThat said, we DID describe the body as "showing wear and repaint." The wig would have been off of the doll because we always remove them to do a full inspection to find any damageThe "fine black dust" that she refers to is likely a residue from the dolls wigThis is very typically found on antique dollsThe dust would wipe right off of the bisque. At this time, I would be willing to have her send the doll back, and once it is received,( in the same condition that the customer got it) I would refund the purchase price and buyer's premium
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meI will continue to keep the complaint I registered with the Ohio Attorney General's office until I receive my refundThe doll will be shipped to Apple Tree by Friday, Feb13,
I am rejecting this response because:I was told by a member of the auction house right after the sale, because I was concerned on the authenticity, that each watch was examined by their inhouse specialist and that their was no reason to expect it to be a fake. If you saw and touched the watch you knew immediately it was a fake and did not have the Cartier markings on the watch was not shown in the pictures. What the auction house is saying is buyer beware because we do not examine the item for even a reasonability test, when the item is an obvious fake.
We are sorry to hear of your dissatisfaction. I can assure you there was NO intentional misrepresentation on our part. We are a full service auction company and have been in business for over 30 years. We sell about 100,000 lots in the course of a year and have thousands of satisfied customers.We...
represent items to the best of our ability but in this type of sale, an auction, everything is sold AS IS and without any guarantees or warranty, and we can not issue a refund. This is the nature of this type of sale. A purchase from a retail jewelry store would likely come with a guarantee that would be refund eligible. The downside is that the consumer would expect to pay $2,000 to $9,000 for a similar item. As an auction house we are merely facilitating the sale between the owner and the buyer. The attachments with this response are the terms and conditions that were agreed to upon registration for the auction. The auction where this item was sold had over 3,000 different lots, all from unclaimed bank safe deposit boxes. The bank is paid for all items within a week of the auction. We cannot possibly know the history or authenticity of these items. We recommend that people personally inspect the items before bidding on them. Again, we apologize for your dissatisfaction but hope this helps to explain the difference between an auction and a retail store purchase.
The customer initially stated that this was a gift for a man in a hospital. The size of the watch would make it a watch appropriate for a lady, in my opinion. I wonder if the customer was experiencing buyers remorse. He states that it is "obviously a fake" yet he had the watch for several weeks before he contacted us again.That said, we really try to have satisfied customers and consignors. We are willing to offer a settlement of $75We represent items to the best of our ability but in this type of sale, an auction, everything is sold AS IS and without any guarantees or warranty, and we can not issue a refund. This is the nature of this type of sale. A purchase from a retail jewelry store would likely come with a guarantee that would be refund eligible. The downside is that the consumer would expect to pay $2,000 to $9,000 for a similar item. As an auction house we are merely facilitating the sale between the owner and the buyer. The attachments with this response are the terms and conditions that were agreed to upon registration for the auction. The auction where this item was sold had over 3,000 different lots, all from unclaimed bank safe deposit boxes. The bank is paid for all items within a week of the auction. We cannot possibly know the history or authenticity of these items. We recommend that people personally inspect the items before bidding on them. Again, we apologize for your dissatisfaction but hope that our offer of a $75 settlement will take care of this matter.Description: CARTIER STAINLESS QUARTZ WATCH, 7" LCondition: We have endeavored to describe all items to the best of our ability- however THIS IS NOT A WARRANTY. All items are SOLD AS IS. Personal inspection is recommended and welcomed during preview and any time before item is sold. The omission of a condition report in no way indicates the item is without flaws, damage, and age wear. Specific condition questions are welcomed at least 24 hours prior to the start of the auction. Each item's description is independent and should not be used as a precedent to judge other items. If you cannot ascertain the information to bid with certainty, please do not bid. Jewelry and precious metals are not tested. This includes items that are stamped and hallmarked. Precious stones are not tested or removed from mountings to determine carat. Appraisals are attached for some items. THIS IS ALSO IN NO WAY A GUARANTEE. An appraisal is based on one professional's opinion. WE SPECIFICALLY DISCLAIM ANY AND ALL EXPRESSED AND OR IMPLIED WARRANTIES OF MERCHANTABILITY WITH REGARD TO ANY SALE MADE THROUGH APPLE TREE AUCTION CENTER. By bidding on the item you agree to any and all of these terms. We have many satisfied, repeat customers and look forward to the opportunity to count you as one. We hope you will consider previewing and attending one of our auctions in person.Catalog InformationAuction TitleUnclaimed Safe Deposit Box ~ Day 2Auction Date[redacted], 12:00 PM ESTLocation[redacted]Newark, OH, US, 43055Phone: [redacted]
[redacted]
[redacted]Accepted Forms of PaymentPersonal Check, Money Order / Cashiers Check, Visa, MasterCard, Discover, Wire TransferBuyer's PremiumFrom : $1 To: $49999: 18%From : $50000+: 18%BUYER'S PREMIUM:There will be a buyer's premium of 18% added to the hammer price of each lot and it will be considered part of the total purchase price.CONDITION REPORTS:All items are sold "AS IS, WHERE IS" with all faults. There are no warranties or representations of merchantability, of fitness, nor of any other kind, express or implied. Condition requests are available upon request, but must be submitted no later than 24 hours prior to start time of auction. All items are available for your examination prior to bidding. Written and oral descriptions are our opinions and should in no way be construed as a guarantee of any kind as to authenticity, age, condition, materials or any other feature of items being sold. Apple Tree Auction attempts to catalog every lot correctly and will attempt to point out any defects but will not be responsible or liable for the correctness of the catalog or other descriptions of the lot. We recommend prospective bidders examine all items in which they have an interest. By placing a bid, either in person, by phone, absentee or via the Internet, you signify that you have examined the items as fully as you desire to or that you have chosen not to examine them. If you require absolute certainty in all areas of authenticity, and the results of your evaluation leave uncertainty in your mind, we recommend you have an expert examine the lot for you or do not bid on the item in question. If your item(s) are damaged in shipping, you will need to contact the shipper to file a claim. If your item(s) are being shipped and there is a condition problem upon receipt, you are expected to notify us immediately by phone at 740-344-4282. All sales are final!CONTRACT:Your bid is a contract. Place a bid only if you're serious about buying the item. If you are the successful and winning bidder, you have entered into a legally binding contract to purchase the property bid on from the seller. You should contact the seller to resolve any questions before bidding. The successful bidder is the highest bidder acknowledged by the auctioneer. In the event of any dispute between bidders, or in the event of doubt on Apple Tree Auction's part as to the validity of any bid, the auctioneer will have the final discretion either to determine the successful bidder or to re-offer and resell the article in dispute. If any dispute arises after the sale, Apple Tree Auctions sale record is conclusive. NOTE FIREARMS CAN NOT BE SHIPPED OUTSIDE THE U.S.A.PAYMENT:For items bought through Artfact.com, it is the buyer's responsibility to contact Apple Tree Auction Center via telephone 740-344-4282 or email at [email protected] to arrange payment. Apple Tree Auction will email an invoice to you within 3 days from the date of the sale. We accept cash, personal or company check with proper ID, cashiers check, traveler's check, money orders, wire transfers, Visa or MasterCard. We will run partial payments on credit cards if amount will not process. If you have not contacted Apple Tree Auction to arrange payment within 24 hours of time that invoice is sent, we will charge the credit card you used to register for the auction for the amount of your invoice. Failure to make payment arrangements within 7 days following the auction will result in a NPB being placed on your Artfact account. If paying by check, Apple Tree Auction reserves the right to hold the property until the check has cleared.SHIPPING:Shipping of small items will be handled in house. Any item that cannot be sent through USPS or similar carrier must be sent be by common carrier or specialty delivery services. You may contact these shippers for quotes on larger items. We will also provide the buyer with a list of alternative local shippers that have been used in the past if you would prefer. It is the buyer's responsibility to pay all fees associated with shipping and packing. Estimates for in house shipping: $9 for material and labor for 12 x12 x12 interior carton. Actual shipping cost and insurance are not included in $9 handling cost. Adjustments will be made for smaller or larger shipments. Contact [email protected] for additional shipping information. All property should be removed from our premises no later than 5:00 P.M. of the 14th business day following the end of the auction. Unless prior arrangements have been made with Apple Tree Auction, items not removed by the specified time will be charged storage and handling fees of $10.00 per item per day until removal. Please note that removal deadlines are strictly enforced.TAXES:All purchases will be subject to a 7.25% Ohio sales tax unless the purchaser possesses a valid tax-exempt number. Out of state internet bidders are not subject to Ohio sales tax.View full terms and conditions
The customer initially stated that this was a gift for a man in a hospital The size of the watch would make it a watch appropriate for a lady, in my opinionI wonder if the customer was experiencing buyers remorseHe states that it is "obviously a fake" yet he had the watch for several weeks before he contacted us again.That said, we really try to have satisfied customers and consignorsWe are willing to offer a settlement of $75We represent items to the best of our ability but in this type of sale, an auction, everything is sold AS IS and without any guarantees or warranty, and we can not issue a refundThis is the nature of this type of saleA purchase from a retail jewelry store would likely come with a guarantee that would be refund eligibleThe downside is that the consumer would expect to pay $2,to $9,for a similar itemAs an auction house we are merely facilitating the sale between the owner and the buyerThe attachments with this response are the terms and conditions that were agreed to upon registration for the auction The auction where this item was sold had over 3,different lots, all from unclaimed bank safe deposit boxesThe bank is paid for all items within a week of the auction We cannot possibly know the history or authenticity of these itemsWe recommend that people personally inspect the items before bidding on them Again, we apologize for your dissatisfaction but hope that our offer of a $settlement will take care of this matter.Description: CARTIER STAINLESS QUARTZ WATCH, 7" LCondition: We have endeavored to describe all items to the best of our ability- however THIS IS NOT A WARRANTYAll items are SOLD AS ISPersonal inspection is recommended and welcomed during preview and any time before item is soldThe omission of a condition report in no way indicates the item is without flaws, damage, and age wearSpecific condition questions are welcomed at least hours prior to the start of the auctionEach item's description is independent and should not be used as a precedent to judge other itemsIf you cannot ascertain the information to bid with certainty, please do not bidJewelry and precious metals are not testedThis includes items that are stamped and hallmarkedPrecious stones are not tested or removed from mountings to determine caratAppraisals are attached for some itemsTHIS IS ALSO IN NO WAY A GUARANTEEAn appraisal is based on one professional's opinionWE SPECIFICALLY DISCLAIM ANY AND ALL EXPRESSED AND OR IMPLIED WARRANTIES OF MERCHANTABILITY WITH REGARD TO ANY SALE MADE THROUGH APPLE TREE AUCTION CENTERBy bidding on the item you agree to any and all of these termsWe have many satisfied, repeat customers and look forward to the opportunity to count you as oneWe hope you will consider previewing and attending one of our auctions in person.Catalog InformationAuction TitleUnclaimed Safe Deposit Box ~ Day 2Auction Date [redacted] ***, 12:PM ESTLocation [redacted] Newark, OH, US, 43055Phone: [redacted] Accepted Forms of PaymentPersonal Check, Money Order / Cashiers Check, Visa, MasterCard, Discover, Wire TransferBuyer's PremiumFrom : $To: $49999: 18%From : $50000+: 18%BUYER'S PREMIUM:There will be a buyer's premium of 18% added to the hammer price of each lot and it will be considered part of the total purchase price.CONDITION REPORTS:All items are sold "AS IS, WHERE IS" with all faultsThere are no warranties or representations of merchantability, of fitness, nor of any other kind, express or impliedCondition requests are available upon request, but must be submitted no later than hours prior to start time of auctionAll items are available for your examination prior to biddingWritten and oral descriptions are our opinions and should in no way be construed as a guarantee of any kind as to authenticity, age, condition, materials or any other feature of items being soldApple Tree Auction attempts to catalog every lot correctly and will attempt to point out any defects but will not be responsible or liable for the correctness of the catalog or other descriptions of the lotWe recommend prospective bidders examine all items in which they have an interestBy placing a bid, either in person, by phone, absentee or via the Internet, you signify that you have examined the items as fully as you desire to or that you have chosen not to examine themIf you require absolute certainty in all areas of authenticity, and the results of your evaluation leave uncertainty in your mind, we recommend you have an expert examine the lot for you or do not bid on the item in questionIf your item(s) are damaged in shipping, you will need to contact the shipper to file a claimIf your item(s) are being shipped and there is a condition problem upon receipt, you are expected to notify us immediately by phone at 740-344-All sales are final!CONTRACT:Your bid is a contractPlace a bid only if you're serious about buying the itemIf you are the successful and winning bidder, you have entered into a legally binding contract to purchase the property bid on from the sellerYou should contact the seller to resolve any questions before biddingThe successful bidder is the highest bidder acknowledged by the auctioneerIn the event of any dispute between bidders, or in the event of doubt on Apple Tree Auction's part as to the validity of any bid, the auctioneer will have the final discretion either to determine the successful bidder or to re-offer and resell the article in disputeIf any dispute arises after the sale, Apple Tree Auctions sale record is conclusiveNOTE FIREARMS CAN NOT BE SHIPPED OUTSIDE THE U.S.A.PAYMENT:For items bought through Artfact.com, it is the buyer's responsibility to contact Apple Tree Auction Center via telephone 740-344-or email at [email protected] to arrange paymentApple Tree Auction will email an invoice to you within days from the date of the saleWe accept cash, personal or company check with proper ID, cashiers check, traveler's check, money orders, wire transfers, Visa or MasterCardWe will run partial payments on credit cards if amount will not processIf you have not contacted Apple Tree Auction to arrange payment within hours of time that invoice is sent, we will charge the credit card you used to register for the auction for the amount of your invoiceFailure to make payment arrangements within days following the auction will result in a NPB being placed on your Artfact accountIf paying by check, Apple Tree Auction reserves the right to hold the property until the check has cleared.SHIPPING:Shipping of small items will be handled in houseAny item that cannot be sent through USPS or similar carrier must be sent be by common carrier or specialty delivery servicesYou may contact these shippers for quotes on larger itemsWe will also provide the buyer with a list of alternative local shippers that have been used in the past if you would preferIt is the buyer's responsibility to pay all fees associated with shipping and packingEstimates for in house shipping: $for material and labor for xxinterior cartonActual shipping cost and insurance are not included in $handling costAdjustments will be made for smaller or larger shipmentsContact [email protected] for additional shipping informationAll property should be removed from our premises no later than 5:P.Mof the 14th business day following the end of the auctionUnless prior arrangements have been made with Apple Tree Auction, items not removed by the specified time will be charged storage and handling fees of $per item per day until removalPlease note that removal deadlines are strictly enforced.TAXES:All purchases will be subject to a 7.25% Ohio sales tax unless the purchaser possesses a valid tax-exempt numberOut of state internet bidders are not subject to Ohio sales tax.View full terms and conditions
[I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution is satisfactory to me This is not buyers remorse as it took a few weeks for my watch man to confirm the watch is not realThank you for your settlement and I will await your check
Attached are the some of the photos showing damage to doll not described on the auction nor discussed in the phone conversation with the owner/manager of the auction house.I will also forward our emails to each other in another email to youI will need to send a few emails with photI include them all, they are returned with a 'maximum message size exceeded' message. Thank you so much for your assistance
I am sorry that the customer was unhappy with the doll they purchasedI have attached the terms and conditions of our saleBy bidding on the doll, they agreed to these terms. I have reviewed the description that was with the doll on the bidding platformI have posted our description
below.14" SCHOENAU HOFFMEISTER CHARACTER BABY ~ BISQUE SOCKET HEAD, MARKED AS SHOWN GLASS SLEEP EYES WITH LASHES, SOME MISSINGOPEN MOUTH WITH UPPER TEETH AND ANTIQUE HUMAN HAIR WIG FIVE PIECE COMPO BABY BODY SHOWING WEAR AND REPAINTHAIRLINE FROM FORHEAD TO EYE (NOT VISIBLE TO NAKED EYE).It is an antique doll, and with a doll that is roughly years old, one would expect wear and cracking on the bodyThat said, we DID describe the body as "showing wear and repaint." The wig would have been off of the doll because we always remove them to do a full inspection to find any damageThe "fine black dust" that she refers to is likely a residue from the dolls wigThis is very typically found on antique dollsThe dust would wipe right off of the bisque. At this time, I would be willing to have her send the doll back, and once it is received,( in the same condition that the customer got it) I would refund the purchase price and buyer's premium
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meI will continue to keep the complaint I registered with the Ohio Attorney General's office until I receive my refundThe doll will be shipped to Apple Tree by Friday, Feb13,
I am rejecting this response because:I was told by a member of the auction house right after the sale, because I was concerned on the authenticity, that each watch was examined by their inhouse specialist and that their was no reason to expect it to be a fake. If you saw and touched the watch you knew immediately it was a fake and did not have the Cartier markings on the watch was not shown in the pictures. What the auction house is saying is buyer beware because we do not examine the item for even a reasonability test, when the item is an obvious fake.
We are sorry to hear of your dissatisfaction. I can assure you there was NO intentional misrepresentation on our part. We are a full service auction company and have been in business for over 30 years. We sell about 100,000 lots in the course of a year and have thousands of satisfied customers.We...
represent items to the best of our ability but in this type of sale, an auction, everything is sold AS IS and without any guarantees or warranty, and we can not issue a refund. This is the nature of this type of sale. A purchase from a retail jewelry store would likely come with a guarantee that would be refund eligible. The downside is that the consumer would expect to pay $2,000 to $9,000 for a similar item. As an auction house we are merely facilitating the sale between the owner and the buyer. The attachments with this response are the terms and conditions that were agreed to upon registration for the auction. The auction where this item was sold had over 3,000 different lots, all from unclaimed bank safe deposit boxes. The bank is paid for all items within a week of the auction. We cannot possibly know the history or authenticity of these items. We recommend that people personally inspect the items before bidding on them. Again, we apologize for your dissatisfaction but hope this helps to explain the difference between an auction and a retail store purchase.
The customer initially stated that this was a gift for a man in a hospital. The size of the watch would make it a watch appropriate for a lady, in my opinion. I wonder if the customer was experiencing buyers remorse. He states that it is "obviously a fake" yet he had the watch for several weeks before he contacted us again.That said, we really try to have satisfied customers and consignors. We are willing to offer a settlement of $75We represent items to the best of our ability but in this type of sale, an auction, everything is sold AS IS and without any guarantees or warranty, and we can not issue a refund. This is the nature of this type of sale. A purchase from a retail jewelry store would likely come with a guarantee that would be refund eligible. The downside is that the consumer would expect to pay $2,000 to $9,000 for a similar item. As an auction house we are merely facilitating the sale between the owner and the buyer. The attachments with this response are the terms and conditions that were agreed to upon registration for the auction. The auction where this item was sold had over 3,000 different lots, all from unclaimed bank safe deposit boxes. The bank is paid for all items within a week of the auction. We cannot possibly know the history or authenticity of these items. We recommend that people personally inspect the items before bidding on them. Again, we apologize for your dissatisfaction but hope that our offer of a $75 settlement will take care of this matter.Description: CARTIER STAINLESS QUARTZ WATCH, 7" LCondition: We have endeavored to describe all items to the best of our ability- however THIS IS NOT A WARRANTY. All items are SOLD AS IS. Personal inspection is recommended and welcomed during preview and any time before item is sold. The omission of a condition report in no way indicates the item is without flaws, damage, and age wear. Specific condition questions are welcomed at least 24 hours prior to the start of the auction. Each item's description is independent and should not be used as a precedent to judge other items. If you cannot ascertain the information to bid with certainty, please do not bid. Jewelry and precious metals are not tested. This includes items that are stamped and hallmarked. Precious stones are not tested or removed from mountings to determine carat. Appraisals are attached for some items. THIS IS ALSO IN NO WAY A GUARANTEE. An appraisal is based on one professional's opinion. WE SPECIFICALLY DISCLAIM ANY AND ALL EXPRESSED AND OR IMPLIED WARRANTIES OF MERCHANTABILITY WITH REGARD TO ANY SALE MADE THROUGH APPLE TREE AUCTION CENTER. By bidding on the item you agree to any and all of these terms. We have many satisfied, repeat customers and look forward to the opportunity to count you as one. We hope you will consider previewing and attending one of our auctions in person.Catalog InformationAuction TitleUnclaimed Safe Deposit Box ~ Day 2Auction Date[redacted], 12:00 PM ESTLocation[redacted]Newark, OH, US, 43055Phone: [redacted]
[redacted]
[redacted]Accepted Forms of PaymentPersonal Check, Money Order / Cashiers Check, Visa, MasterCard, Discover, Wire TransferBuyer's PremiumFrom : $1 To: $49999: 18%From : $50000+: 18%BUYER'S PREMIUM:There will be a buyer's premium of 18% added to the hammer price of each lot and it will be considered part of the total purchase price.CONDITION REPORTS:All items are sold "AS IS, WHERE IS" with all faults. There are no warranties or representations of merchantability, of fitness, nor of any other kind, express or implied. Condition requests are available upon request, but must be submitted no later than 24 hours prior to start time of auction. All items are available for your examination prior to bidding. Written and oral descriptions are our opinions and should in no way be construed as a guarantee of any kind as to authenticity, age, condition, materials or any other feature of items being sold. Apple Tree Auction attempts to catalog every lot correctly and will attempt to point out any defects but will not be responsible or liable for the correctness of the catalog or other descriptions of the lot. We recommend prospective bidders examine all items in which they have an interest. By placing a bid, either in person, by phone, absentee or via the Internet, you signify that you have examined the items as fully as you desire to or that you have chosen not to examine them. If you require absolute certainty in all areas of authenticity, and the results of your evaluation leave uncertainty in your mind, we recommend you have an expert examine the lot for you or do not bid on the item in question. If your item(s) are damaged in shipping, you will need to contact the shipper to file a claim. If your item(s) are being shipped and there is a condition problem upon receipt, you are expected to notify us immediately by phone at 740-344-4282. All sales are final!CONTRACT:Your bid is a contract. Place a bid only if you're serious about buying the item. If you are the successful and winning bidder, you have entered into a legally binding contract to purchase the property bid on from the seller. You should contact the seller to resolve any questions before bidding. The successful bidder is the highest bidder acknowledged by the auctioneer. In the event of any dispute between bidders, or in the event of doubt on Apple Tree Auction's part as to the validity of any bid, the auctioneer will have the final discretion either to determine the successful bidder or to re-offer and resell the article in dispute. If any dispute arises after the sale, Apple Tree Auctions sale record is conclusive. NOTE FIREARMS CAN NOT BE SHIPPED OUTSIDE THE U.S.A.PAYMENT:For items bought through Artfact.com, it is the buyer's responsibility to contact Apple Tree Auction Center via telephone 740-344-4282 or email at [email protected] to arrange payment. Apple Tree Auction will email an invoice to you within 3 days from the date of the sale. We accept cash, personal or company check with proper ID, cashiers check, traveler's check, money orders, wire transfers, Visa or MasterCard. We will run partial payments on credit cards if amount will not process. If you have not contacted Apple Tree Auction to arrange payment within 24 hours of time that invoice is sent, we will charge the credit card you used to register for the auction for the amount of your invoice. Failure to make payment arrangements within 7 days following the auction will result in a NPB being placed on your Artfact account. If paying by check, Apple Tree Auction reserves the right to hold the property until the check has cleared.SHIPPING:Shipping of small items will be handled in house. Any item that cannot be sent through USPS or similar carrier must be sent be by common carrier or specialty delivery services. You may contact these shippers for quotes on larger items. We will also provide the buyer with a list of alternative local shippers that have been used in the past if you would prefer. It is the buyer's responsibility to pay all fees associated with shipping and packing. Estimates for in house shipping: $9 for material and labor for 12 x12 x12 interior carton. Actual shipping cost and insurance are not included in $9 handling cost. Adjustments will be made for smaller or larger shipments. Contact [email protected] for additional shipping information. All property should be removed from our premises no later than 5:00 P.M. of the 14th business day following the end of the auction. Unless prior arrangements have been made with Apple Tree Auction, items not removed by the specified time will be charged storage and handling fees of $10.00 per item per day until removal. Please note that removal deadlines are strictly enforced.TAXES:All purchases will be subject to a 7.25% Ohio sales tax unless the purchaser possesses a valid tax-exempt number. Out of state internet bidders are not subject to Ohio sales tax.View full terms and conditions