Ramada Arrowhead

Guest come down stairs and told the GSR that he wanted to check out it was after 6pm, our policy states that anyone checking out after 3pm will be charged for that night as our housekeepers will not be able to clean the room, the guest got upset with that and started yelling that we did not have permission to charge his credit card the GSR let him that he gave us permission when he signed the registration card for he stay he was not happy with that and again started to yell at the GSR, The GSR ask the guest to stop yelling and he refused, The GSR then asked guest to leave guest told the GSR that he is not leaving until he gets his money backThe security guard then stepped in and ask the guest to leave the guest told him again not until he gets his money back, The security guard told GSR to call the police and had him escorted off the property after he got his things out of the room

We truly regrets the aggravation our guest experiencedWe have reviewed our guest's experience with management and staff at the hotel and will use this as a training opportunity to enhance the quality of service we provideMy conversation with them was very clear that compensation would not be provided as we fixed the complaint they brought to our attention during their stay with usMisty R [redacted]

Guest come down stairs and told the GSR that he wanted to check out it was after 6pm, our policy states that anyone checking out after 3pm will be charged for that night as our housekeepers will not be able to clean the room, the guest got upset with that and started yelling that we did
not have permission to charge his credit card the GSR let him that he gave us permission when he signed the registration card for he stay he was not happy with that and again started to yell at the GSR, The GSR ask the guest to stop yelling and he refused, The GSR then asked guest to leave guest told the GSR that he is not leaving until he gets his money backThe security guard then stepped in and ask the guest to leave the guest told him again not until he gets his money back, The security guard told GSR to call the police and had him escorted off the property after he got his things out of the room

We truly regrets the aggravation our guest experienced. We have reviewed our guest's experience with management and staff at the hotel and will use this as a training opportunity to enhance the quality of service we provide. My conversation with them was very clear that compensation would not be...

provided as we fixed the complaint they brought to our attention during their stay with us. Misty R[redacted]

Guest come down stairs and told the GSR that he wanted to check out it was after 6pm, our policy states that anyone checking out after 3pm will be charged for that night as our housekeepers will not be able to clean the room, the guest got upset with that and started yelling that we did not...

have permission to charge his credit card the GSR let him that he gave us permission when he signed the registration card for he stay he was not happy with that and again started to yell at the GSR, The GSR ask the guest to stop yelling and he refused, The GSR then asked guest to leave guest told the GSR that he is not leaving until he gets his money back. The security guard then stepped in and ask the guest to leave the guest told him again not until he gets his money back, The security guard told GSR to call the police and had him escorted off the property after he got his things out of the room

The issue was not resolved. The feces on the toilet that greeted us upon checkin was never cleaned and we had to keep that room until 6pm the following day. There was also no phone. Issue not resolved. During that day, the maintenance person worked on the door the entire day, and we had no privacy and had to monitor our room from the pool area, keeping us confined to the hotel all day. The first night I slept in my car because of the bed bugs. The next night, when finally moved, I noticed yet more bugs and had to sleep in my car yet again. I have attached pictures of the feces and the bug bites.

Guest come down stairs and told the GSR that he wanted to check out it was after 6pm, our policy states that anyone checking out after 3pm will be charged for that night as our housekeepers will not be able to clean the room, the guest got upset with that and started yelling that we did...

not have permission to charge his credit card the GSR let him that he gave us permission when he signed the registration card for he stay he was not happy with that and again started to yell at the GSR, The GSR ask the guest to stop yelling and he refused, The GSR then asked guest to leave guest told the GSR that he is not leaving until he gets his money back. The security guard then stepped in and ask the guest to leave the guest told him again not until he gets his money back, The security guard told GSR to call the police and had him escorted off the property after he got his things out of the room

We truly regrets the aggravation our guest experienced. We have reviewed our guest's experience with management and staff at the hotel and will use this as a training opportunity to enhance the quality of service we provide. My conversation with them was very clear that compensation would not be...

provided as we fixed the complaint they brought to our attention during their stay with us. Misty R[redacted]

this is an absolute lie. I asked to cancel my reservation because the hotel could not meet their obligations. The rooms were filthy and several others were complaining as well. I never once raised my voice let alone yelled. If I had yelled why did the clerk tell the officer I was very polite? The only reason Inwas asking for my money back was I wouldn't not be able to enter my room until I searched around an found the security guard to let me in. The Key card machine was broken. Interesting they are worried about cleaning the rooms when most were filthy. The manager didn't bother to address the bloody towels, dirty room and missing items in the room I had paid for. The security guard never approached me or talked to me, so that is a lie. He stood at the end of the counter and never addressed me. This management is absolutely not telling the truth. We can ask the officer and the desk Clerk. I amb100% positive they will say I was not yelling in any way. I just don't think I should have to pay for a filthy room, bloody towels and a room that I can't even enter when I want. Is that to much to ask. I am a firefighter and know what customer service is, this Ramada and the manager  Misty, provided the worst customer service I have ever experienced. They wouldn't even speak to me, they made their Clerk who was on the job for only a month deal with it. Which by the way, she knows what customer service is. So, I do not accept this response because it is all based on lies. Please read the reviews of this Ramada and decide for yourself who is telling the truth. I understand I signed a room agreement but I signed for clean rooms, non-bloody towels and the ability to enter the room and not have to search for someone with a key which by the way, wouldn't open the original room I was in. Security guard couldn't open room 202 with his key so I have no confidence any other door locks work. This is a safety issue and the blood is a health issue.