Ramada Inn & Suites - Harbor Conference Center

I am rejecting this response becausWe didn't smoke in the roomThey didn't even come in and check

This guest stayed in rm #and paid cash for two nights in the amount of $The guest was aware and initialed the registration form (see 1st page) acknowledging that there will be a charge for cleaning fee if guest smokes in a non-smoking roomThis was a non-smoking roomIt was verified that the guest smoked in the room (marijuana), visible signs of smoke and ashes were noted in the roomThe smoke did not come from the hallway, but it was noted in the room after the guest check-out The hotel will not refund the $smoking damage fee, as it required extensive cleaning in the roomThe smell of marijuana and smoke damages caused the room to remain vacant until the room was clear of all smoke damagesThe hotel requires a credit card for incidental charges, the guest provided the front desk with a credit cardTherefore, the incidental charges were charged on the cardPlease see the attachmentThank You

After reviewing the concerns, we have concluded that this guest created a lot of issues at the hotelShe left her children unattended as you can see from the notes from the front desk and housekeeping managerAt the Ramada Hotel, we consider these issues very seriously, especially when minor children are involved and left alone in the hotel room without adult supervisionThe claims filed by this guest are primarily all invalid, the hotel has a reputable relationship with Shriners and we have been doing business with them for yearsGuest stayed for an entire stay of days, the facilities and room was occupied by the guest and there will be no compensation This guest had every opportunity to speak with the Shriner's Case Manager regarding in issues or concerns pertaining to there stayThe hotel manager or owner from Ramada was never contacted by Shriner's case worker in regards to any issues that the guests mentioned in the complaint.The hotel offers complimentary shuttle service to Shriners guests who are staying at the hotel, the shuttle is available upon request from the guest, and shuttle is dispatched when they are notifiedThe shuttle runs from am to 11:00pm, so it could also mean that shuttle is not available immediately, and the guest may have to wait for shuttle to return to the hotel before they can be dispatched again for pick-up/drop-off to ShrinersThe eldest child (17yr) was supervising the younger children who were in the roomThis child was making decision while the parent was absent or away at workMany times, the housekeeper noted that young siblings ere left alone in the room, un-attended by the eldest child tooThis kind of arrangement was very un-safe for the minor children and it too sometimes days for the parent and talk to the front desk or housekeeping supervisorThe Ramada will not reimburse this guest for the hotel stay, travel, train, or bus transfer cost, since the hotel did nothing wrong, but was very concerned about the minor children's who was left unattended by the parentInstead, this guest after check-out left the room very trashed, scattered garbage, food, & items leftVery DirtyOther guests in the hotel complained several times because the children were running up and down hotel stairways, hallways, and other areas of the hotel facilitiesAll complaints from other guests were notedIt was difficult at times to reach the parent to discuss all the issues we were having that was a safety concernThe were two incidentswere the children dialed "911" and local authorities arrived at the hotelBoth calls were calls from the minor children

I did spoke to the guest in regards to her complainI had my manger and the guest services supervisor check all three roomsthey did find that the painted area had some defects but their was no roaches seen in any of the roomsWe invited Terminex to check these rooms, they did not find any
problems. Since they stayed in the rooms and use the facility to the fullest, we will not be giving them any refunds Best Regards,*** ** ***

I am rejecting this response because:  I would not lie about the roaches! Also the property IS NOT a 3 Star property as noted with Priceline.  I paid for a 3 Star property but instead received a 2 Star.There is ROACHES at this property and the General Manager is NOT BEING TRUTHFUL.  I am supposed to be guaranteed a 3 Star Property.I want a refund.  I will post all over Social Media about this property and the lack of concern for the health and safety of the customers.

I am rejecting this response becausWe didn't smoke in the room. They didn't even come in and check.

This guest stayed in rm #473 and paid cash for two nights in the amount of $241.92. The guest was aware and initialed the registration form (see 1st page) acknowledging that there will be a charge for cleaning fee if guest smokes in a non-smoking room. This was a non-smoking room. It was verified...

that the guest smoked in the room (marijuana), visible signs of smoke and ashes were noted in the room. The smoke did not come from the hallway, but it was noted in the room after the guest check-out.   The hotel will not refund the $200.00 smoking damage fee, as it required extensive cleaning in the room. The smell of marijuana and smoke damages caused the room to remain vacant until the room was clear of all smoke damages. The hotel requires a credit card for incidental charges, the guest provided the front desk with a credit card. Therefore, the incidental charges were charged on the card. Please see the attachment. Thank You.

After reviewing the concerns, we have concluded that this guest created a lot of issues at the hotel. She left her children unattended as you can see from the notes from the front desk and housekeeping manager. At the Ramada Hotel, we consider these issues very seriously, especially when...

minor children are involved and left alone in the hotel room without adult supervision. The claims filed by this guest are primarily all invalid, the hotel has a reputable relationship with Shriners and we have been doing business with them for years. Guest stayed for an entire stay of 14 days, the facilities and room was occupied by the guest and there will be no compensation.  This guest had every opportunity to speak with the Shriner's Case Manager regarding in issues or concerns pertaining to there stay. The hotel manager or owner from Ramada was never contacted by Shriner's case worker in regards to any issues that the guests mentioned in the complaint.The hotel offers complimentary shuttle service to Shriners guests who are staying at the hotel, the shuttle is available upon request from the guest, and shuttle is dispatched when they are notified. The shuttle runs from 7 am to 11:00pm, so it could also mean that shuttle is not available immediately, and the guest may have to wait for shuttle to return to the hotel before they can be dispatched again for pick-up/drop-off to Shriners. The eldest child (17yr) was supervising the younger children who were in the room. This child was making decision while the parent was absent or away at work. Many times, the housekeeper noted that young siblings ere left alone in the room, un-attended by the eldest child too. This kind of arrangement was very un-safe for the minor children and it too sometimes days for the parent and talk to the front desk or housekeeping supervisor. The Ramada will not reimburse this guest for the hotel stay, travel, train, or bus transfer cost, since the hotel did nothing wrong, but was very concerned about the minor children's who was left unattended by the parent. Instead, this guest after check-out left the room very trashed, scattered garbage, food, & items left. Very Dirty. Other guests in the hotel complained several times because the children were running up and down hotel stairways, hallways, and other areas of the hotel facilities. All complaints from other guests were noted. It was difficult at times to reach the parent to discuss all the issues we were having that was a safety concern. The were two incidentswere the children dialed "911" and local authorities arrived at the hotel. Both calls were false calls from the minor children....

We at Ramada totally disagree with the complaint. we will not refund the guest because it seems like he lied about the property and also tried to post wrong photos just to get his money back.
He also filed a complained with the Sacramento code enforcement and the department came and did...

the full investigation.  
During their investigation, they did not find any thing wrong with the property and NO CITATION was issued. Seems like this person dose this for living, taking photos and request for the refunds.

Review: Booked through Travelocity for the Ramada Inn on Haylard Drive. Both Motel and Travelocity stated 3.5 star hotel with heated pool and adjoining rooms. These were our criteria. NO heated pool, NO adjoining rooms, and this motel is not even a 1 star. Black Mold, exposed electrical wires in room on heater/cooler, exposed wired in pool area, filthy vents in eating area, falling ceiling pieces in motel and in eating area, falling light and loose lights above sinks, broken ceiling sheet rock, stench of old dorm room, nasty dirty linens, exposed plumbing, broken shower head, paint is peeling from mold/moisture, cob webs in every corner of the room, hallway, broken tiles throughout the motel, broken covers on heater/cooler unit in both rooms, carpets are old and nasty, doors are at least 30 years old, beds were nasty and old, heater/cooler unit sounds like a car in the room, bugs in the lights, and water would not drain in shower. The little boy in the pool area asked my son "What room do you live in"- meaning people live in this motel like an apartment setting. I called Travelocity for a refund- they called the motel- and neither place would give a refund. I called Travelocity 3 times- they open an investigation- but both motel and Travelocity will not refund money. I sent 100 pictures to the City of West Sacramento Health Department- which opened an investigation on this motel. An officer was sent for inspections. I also sent a detailed letter with pictures to the Ramada Corp. I added a full review with pics on my Facebook page, on Yelp.com, and other online sites. This motel needs to refund my money for false advertisement and the nasty filthy motel. This place needs to shut down.Desired Settlement: A full refund on the stay. I am also asking Ramada Inn for recovery of our vacation that was ruined because of this nasty motel and the issues surrounding the stay. Per law I can ask for a minimum of the full refund and 3 times the amount of that refund. I can also take this place to court for the damages of the vacation.

Business

Response:

We at Ramada totally disagree with the complaint. we will not refund the guest because it seems like he lied about the property and also tried to post wrong photos just to get his money back.

Review: We stayed at the Ramada West Sacramento for 2 nights starting 4/28/2014. Upon returning home to Northern NV I relieved I left my necklace; it was the 1st bday gift my son ever got me. I called the hotel to see if I left it there. I spoke with [redacted] and she informed me that the only person with a key to the safe was the head-maid and she would not be in for 3 days therefore I would have to wait until Tuesday to find out if the hotel found it. At the time it did not seem odd to me that only one person had a key to the safe. Yet, when I started thinking about it the next day it seemed very "fishy" to me that ONLY the maid had a key to the safe; why didn't the owner/manager have a key as well?!?! The head maid called me on her cell phone on Sunday (5/4) saying that she found it and would mail it out the next day. I was happy until Tuesday (5/6) when I got a call from [redacted], the manager, stating that they lost me necklace and could not find it. This was very confusing to me so I called back to find out if they lost it before or after they said they mailed it. I left messages and got no return phone calls. About a week later I started calling the corp. office explaining the situation and asking for some resolution. once again, no one called me back. So I called corp. again and finally [redacted] called my husband saying she will check with the post office and will call us back. Yet no one called us back. This pattern continued for several weeks. No necklace ever arrived in the mail and no once would call us back. I last spoke with the corp. office on Wednesday(6/4) at this time they informed me that the corp. would not do anything to resolve the issue because the West Sac location was independently owed. A man named [redacted] called me back and said he was going to check with the post office, yet he never called back. today (6/6) I called corp. and they said [redacted] posted notes that he mailed it yesterday. I asked how could he do that if it was mailed a month ago. I was told I would be called back yet no one did.Desired Settlement: I would like Ramada to give me the tracking number of the package they legally sent yesterday. If they can not do that I would like my [redacted] credited with the replacement value of $45 that day. If they do provide a tracking number, and the package arrives, but does not have my necklace with my children's names engraved in it ([redacted] then I want them to credit my [redacted] with $45. They need to replace because they have already admitted they had my necklace yet have failed to return it.

Business

Response:

We made an effort to return necklace but it was returned due to an error on the street address. It is currently at our location and would like the customer to pick it up. It is in the possession of the General Manager who will be holding it for her. She may send a prepaid envelope or send somebody to pick it up.

Consumer

Response:

To Revdex.com and the West Sacramento Ramada

I would love to pick up the necklace but I live in Northern Nevada which is about 130 miles from the hotel. I will be able to send a certified letter to the Ramada with a self addressed envelope enclosed so long as the Ramada owner/manager agrees to the following terms: 1. They will mail my necklace within 24 hours of receiving the envelope; 2. When they mail it, they will email me a tracking number (the US post office provides this service for free) at [redacted] , and 3. If the necklace does not arrive to my house, if it is damaged, or if it is not my necklace (20 inch chain with two circles and the names “[redacted]” and “[redacted]” engraved on them) then they agree to credit my charge card with the amount of $45 so that I may replace it myself.

The Ramada has admitted to having my necklace and when I left it there it was in perfect condition. I had only owned it 2 weeks prior losing it and wore it no more than 3 times. It has been 6 weeks since the Ramada has been “trying” to return it to me which exceeds reasonable time. I believe my request and terms are fair and practical. Please let me know if all parties agree so that I may send out the self addressed envelope promptly.