Ramada Plaza

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted] Dear Revdex.com: Thank you for notifying our office of the concern filed by [redacted] at the Ramada property in [redacted] , METo assist in reaching a resolution, I’ve informed the property’s general manager of the situationThe general manager will contact the guest on or before February 2, As a company, we’re committed to delivering a great experience with every stay with usIf for some reason this concern is not resolved, please contact me directly at [redacted] and I will personally help address the guest's needsBest Regards, [redacted] *Liaison, Customer Care Wyndham Hotel Group [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The resolution to this is to be both nights refunded and 15,points added to my account for a free future stay Regards, [redacted]

Revdex.com Case #: *** Hotel Site #:*** Customer Care Case #: *** Dear Contact: Thank you for notifying our office of the concern filed by *** *** at the Ramada property in ***, MEOur brands are committed to assuring that all of its properties provide great service and quality accommodationsThis guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations. We regret that the guest had to contact you and our office regarding HIS/HER concerns with the property. Each property is independently owned and operated under a franchise. This means that the property’s management is responsible for meeting brand standards and for day-to-day operationsAfter thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest Once again, we apologize for any inconvenience this may have causedIf your offices require more information on this matter, please contact me directly at ***Thank you,*** **

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted] Dear Revdex.com: Thank you for notifying our office of the concern filed by [redacted] at the Ramada property in [redacted], ME. To assist in reaching a resolution, I’ve informed the property’s general...

manager of the situation. The general manager will contact the guest on or before February 2, 2017. As a company, we’re committed to delivering a great experience with every stay with us. If for some reason this concern is not resolved, please contact me directly at [redacted] and I will personally help address the guest's needs. Best Regards, [redacted]. Liaison, Customer Care Wyndham Hotel Group [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. The hotel management has not resolved this the resolution is for both nights to be refunded and 15000 points added to my account for a free future stay. They have not met those requirements  at all
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
The resolution to this is to be both nights refunded and 15,000 points added to my account for a free future stay.
Regards,
[redacted]