Ramada Portland Airport

07/20/
Dear *** ***,
Good morning my name is *** *** and I am the General Manager at the Ramada Portland AirportI am sorry that I did not respond to your initial complaint with Wyndham in a timely manner but I just learned about it this morningI am even sorrier that
you were confused or mislead by the website saying free parkingI notice that you booked on Hotels.comWhile our description on the site states that there is free parking that is only during your stay with usIf you scroll down to the bottom of the screen under Ramada Portland Airport’s fine print it goes on to tell you about extended parkingI have copied the page and I am including it below
We do not put the free parking on there to be misleadingOur parking for overnight guest is free and in some hotels it is notWhen we do not put it on there we get non stop calls from guest asking about the feesThey do not allow us to add the verbage on the same line or in the same area about extended parkingI apologize that it is in such a space that it is not easy to see however I have tried to have it moved to a more noticeable area but they will not allow me
I suggest when needing special accommodations like this you always call the hotel and speak to someone who will give you the best information and the best rates to book the roomThis will cut down on all of the confusion and most hotels do offer best rate guaranteesIf you call the travel agent they will usually feed you bad information as they are only in the business to sale rooms and do not particularly care if you are satisfied as the guest does not hold them responsible for bad informationThese online booking sites are great if you just need the most basic of accommodation however when you have special circumstances like this you really need to read the entire description to find out what is included and what is not
Sincerely,
*** ***
General Manager
Ramada Portland Airport

Complaint: ***
I am rejecting this response because: I am surprised that you think merely removing the mattress and boxsprings will remedy the bed bug problem in that roomOther furniture and carpet are ideal hiding places for themHere is a link, so that you can educate yourself and management about how to effectively remove bed bugs.***If you simply check your hotel's Yelp reviews, you will see that other guests have had the same complaintsIt is ridiculous that you will not refund my moneyI was in the room for about minutes before I checked outI did not embarrass your company or the front desk attendant when I complained about the bed bug problemIn fact, I wrote a note to the receptionist letting him know about the problem, because there were several other customers checking in that were in the lobbyI will be contacting upper management about this problem, because it is not being resolved at your level.
Sincerely,
Jarvis M***

06/30/
Dear Revdex.com,
Hello, my name is Jarvis M*** and I am the General Manager at the Ramada Portland AirportI am writing this response to a recent complaint filed by a guestI have spoken to the guest on this matter already but will fill you in on the
details
The guest called to make this reservation on 06/13/When the guest called I took the call personallyThe guest informed me that they wanted to reserve a room for 06/23/as they were traveling up here for a basketball tournamentI went to look up the rate and when I asked the guest the number of adults in the room they said 2, when I asked the number of children they said I apologized to the guest and informed them that we could only accommodate a maximum of guest in the roomThe guest informed me that they would only bring children and leave the other with a sitterSo I continued to book the room
The guest checked into our hotel on 06/23/That evening they called wanting extra pillows and blanketsMy staff asked them to come to pick them up as is customary at our hotelThe guest also complained about the room at this time and was told I would be in the following morningI came in the following morning but was sick and had to leave earlyThe guest did call before I left but I was not available and they left me a messageI did not check this message until I returned the following Tuesday
The guest came down after I left and was helped by my front desk agentThe guest original reservation was for $per nightMy agent lowered the rate to $for the issues with the room and the guest continued to stayThe guest stayed a total of nightsWhen I got the message on Tuesday I seen the huge credit and thought the situation had been resolvedWhen I came in on Wedsnday I seen the guest had filed a case against our hotel so I reached out to the guestThe guest is not wanting to pay for the room that they got full usage out ofI went over the fact that we understand that our hotel is not the best quality which I believe is reflected in our rateThe average rate for a hotel in our area is over $a night right nowOur rates are about half of thatI went over the fact that the rate the guest paid was only about a quarter of the average rate in this areaI also went over the fact that the guest stayed with us despite the issues with the room fully accepting the condition of the roomI offered the guest a discount on a future stayWhen talking to the guest I learned that they did exceed the number of guest that they had said would occupy the roomThey violated fire code which they did know aboutThey signed a registration card stating that they only had adults and children in the roomAt this point there credibility with me is shot but I still offered them a discount on a future stay due to the issues with the reservationThe guest already received over 55% in discounts and I am not willing to offer any future discounts on this stay as the guest did stay the full days
This guest will no longer be allowed at our property due to misrepresenting the number of guest in the room and placing us in danger of a fire code violation after being explained the reason we could not accommodate more than guest in a room

Complaint: ***I am rejecting this response because:Sincerely,*** *** The manger was rude and only called me back because of this complaint and only offered a discounted stay at his hotel at another date we will never stay at a ramada in anywhere in the world

06/30/
Dear Revdex.com,
Hello, my name is Jarvis M*** and I am the General Manager at the Ramada Portland AirportI am writing this response to a recent complaint filed by a guestI have spoken to the guest on this matter already but will fill you in on the
details
The guest called to make this reservation on 06/13/When the guest called I took the call personallyThe guest informed me that they wanted to reserve a room for 06/23/as they were traveling up here for a basketball tournamentI went to look up the rate and when I asked the guest the number of adults in the room they said 2, when I asked the number of children they said I apologized to the guest and informed them that we could only accommodate a maximum of guest in the roomThe guest informed me that they would only bring children and leave the other with a sitterSo I continued to book the room
The guest checked into our hotel on 06/23/That evening they called wanting extra pillows and blanketsMy staff asked them to come to pick them up as is customary at our hotelThe guest also complained about the room at this time and was told I would be in the following morningI came in the following morning but was sick and had to leave earlyThe guest did call before I left but I was not available and they left me a messageI did not check this message until I returned the following Tuesday
The guest came down after I left and was helped by my front desk agentThe guest original reservation was for $per nightMy agent lowered the rate to $for the issues with the room and the guest continued to stayThe guest stayed a total of nightsWhen I got the message on Tuesday I seen the huge credit and thought the situation had been resolvedWhen I came in on Wedsnday I seen the guest had filed a case against our hotel so I reached out to the guestThe guest is not wanting to pay for the room that they got full usage out ofI went over the fact that we understand that our hotel is not the best quality which I believe is reflected in our rateThe average rate for a hotel in our area is over $a night right nowOur rates are about half of thatI went over the fact that the rate the guest paid was only about a quarter of the average rate in this areaI also went over the fact that the guest stayed with us despite the issues with the room fully accepting the condition of the roomI offered the guest a discount on a future stayWhen talking to the guest I learned that they did exceed the number of guest that they had said would occupy the roomThey violated fire code which they did know aboutThey signed a registration card stating that they only had adults and children in the roomAt this point there credibility with me is shot but I still offered them a discount on a future stay due to the issues with the reservationThe guest already received over 55% in discounts and I am not willing to offer any future discounts on this stay as the guest did stay the full days
This guest will no longer be allowed at our property due to misrepresenting the number of guest in the room and placing us in danger of a fire code violation after being explained the reason we could not accommodate more than guest in a room

11/27/Case #*** Dear Valued Guest; I would like to address the issue that you have brought forwardI understand that after checking in and getting into your bed you started to itch almost immediatelyYou searched but did not find anything then decided to go to the front desk and
check out rather than have any one look into this or move to a different roomYou claim the reason you left is that you thought that there was bed bugsI assure you that this was not the caseI am very confident that this room is 100% bed bug free and here is whyWithin a few days prior to your stay we changed the bed in this roomWe are doing this in all of our roomsPart of the process of doing so is inspecting for any signs of bed bugs ever being on the bedsBed bugs are a very real issue which we take very seriouslyIf we find any signs of bed bugs ever being in the room in the last years since we changed beds we stop what we are doing and treat everything in the roomWe then bag up the old mattress and box spring so not too contaminate any other area in the hotel and the bedding is also bagged up and treated at high temperatures for long periods of timeThe room is then treated with an arraignment of chemicals and steam and placed off market for a minimum of months as we continue to monitor for any signs of bugs before installing the new mattressYour room showed no signs of ever having a bed bug issueNever the less when I go this complaint I took another manager and we searched the room thoroughly for any signs of bed bugs and found nothingIf we had found anything I definitely would have refunded youAs we found nothing and you never gave us an opportunity to correct anything during your stay as well as the fact that we incurred the cost of cleaning the room I will not be issuing a refundI would be willing to offer you 30% off on your next stay with us for any inconvenience Sincerely, Jarvis M***

Complaint: *** I am rejecting this response because: Although I can see that you have removed the inclusion of a balcony from your descriptionYou have done nothing to correct the extremely misrepresenting photos of the room. Sincerely,*** ***

Complaint *** Dear Mr*** I am sorry that my response was unsatisfactoryI understandthe way you remember the situation greatly differs from the way my staffremembers it so I will stick with the facts on this responseYou booked a room at our hotelYou checked into the room at our hotelYou utilized the room at our hotel We incurred a cost due to you using the roomYou were unsatisfied because allegedly the exterior doornext to room was not functioning properlyYou came to the front desk and asked for a room moveMy staff tried to accommodate that request but you were notsatisfied. You feel as thoughyou should not have to pay for the room as you claim that the exterior entrancewas not working properly. We do not advertise anywhere that our exterior hotel doorsare securedWe do not guarantee anywhere that our exterior doors locknor do we have a money back guarantee on our roomsYou are trying to hold us to a standard that we do notadvertise much less offer a money back guarantee onThe fact of the matter is that you used the room and now aretrying to not pay for the room which is theftI would like to offer you a 50%discount on the room, I will not offer a full refund as you did utilize theroom and we did incur an expenseI would only be able to apply this offerafter the credit card dispute that you have filed comes back ruling in the merchantsfavor and you have forwarded me a copy of that letter

Complaint: ***I am rejecting this response because: It contains many factual errors regarding the encounter. I reserved the room at your hotel for stays on August 5th and 12th nearly a month in advance of my planned visit to Portland. The decisionwas based on the hotel's convenient location to PDX and I-and my past experiences in staying with Ramada. Thank you for your apology regarding the unsatisfactory way your staff dealt with my concerns regarding the unsecured rear entry door. Iwas shocked at the remainder of your reply and troubled by your misunderstanding of the situation. Your reply contains several factual errors. 1) My correct title is Mr. I am a man as hinted at by my first name of ***. 2) Alan, the manager on duty never informed me that the door had been fixed. This should have been communicated immediately upon repair,as it addressed my chief concern with the room! In fact, during our conversation I asked Alan point blank if the door had been fixed. He reiterated his offer to have the maintenance man "have a look at it", but as I stated before, an inspection did not address my concerns regarding the door security. Only the repair of the door would have allayed my fears. Until the rear entry door had a secure locking mechanism, I was unsatisfied with the room at the hotel and did not feelsafe leaving my belongings while at dinner. 3) I never argued with your manager or the other front desk staff, but politely and respectfully relayed my concerns regarding the unsecured rear entry door. I did not raise my voice, use inappropriate language or act in a disrespectful manner to any of your staffThe onlything approaching a "scene" that I can recall was actually caused by front desk staff incompetence when they attempted to check another guestinto room (my room that evening) as the hotel was attempting to move me to room (further from the unsecured entry door, but still accessed from the same unsecured door). This caused an awkward situation as the guest had overheard that I was staying in room and had utilized the shower before attempting to head out for dinner. The other guest was obliviously not pleased with the hotel offering him a dirty room. I informed the guest that if he did end up staying in that room, that the main entry light bulb was burnt out, causing one to have to pry open the room door to allow enough light in to allow one to locate another light source. I also informed the guest that the shower was slow to drain causing backwater to the shins. (I did not bring these matters to Alan's attention as he was struggling to address the rear entry security concern.) Later in the parking lot, the guest in question approached me as I was removing my articles from the room and confided that he worked in the hotel business and has never witnessed management deal so poorly with a customer. As he is in the hotel business and was obviously interested in improved customer service, perhaps he will feel obliged to comment on this matter if politely contacted. 4) I hope you are not insinuating that there was not an issue with the door at all, by stating "My manger did have my maintenance man look into this and found the doors to be operating properly." When I first brought this matter to the attention of the front desk, they informed methat the rear entry door in question has a southern exposure and directsunlight causes the card reader to malfunction. Thus, they explained, the door is routinely left unsecured. 5) I understand that the facility is not 100% secure nor was I requesting that it be. The main entry is a be a better choice to have unsecured as it funnels visitors past the front desk where hotel staff are able to observe. Unsecured rear doors that allow anyone off the street unrestricted access to hotel corridors are often associated with illegal activities such as human trafficking, prostitution, and drugs--not the types of activities with which you want to have your hotel associated.6) I did use the shower and freely offered this information to the front desk when they asked if I had used the room; however I was in the room for no longer than minutes. The beds had not been used; they remained in the same condition in which they were found. This entire experience has caused extreme inconvenience as I was forced to find other last minute accommodations in an unfamiliar city. Currently, I am losing sleep over this unresolved matter and spending valuable time rebutting your misunderstanding of the situation. Being charged for accommodations I was unable to utilize is an injustice akin to common robbery. I hope that you will remedy the matter by promptly refunding my money in full. Respectfully, *** ***Sincerely,*** ***

I apologize about the misrepresentation that you experienced on the *** websiteI had added the balcony to one of our room types and then they posted it on all othersI have contacted them and had this description removed to avoid any further issues from guestThe pictures that we show
online are several years old and are not an accurate depiction of our smoking roomsWe are in the process of renovations as I am sure you noticed and will be positing new pictures once completePart of these renovations will include phasing out the smoking rooms so we have not been replacing items in these rooms as we can not get the smoke smell out without doing a full tear down and rebuild of these roomsI apologize that this had a negative impact on your vacationI am also very sorry that it took so long for your money to go back onto your card, we released it to the bank right away however it takes them 3-business days to process the release. I hope you are satisfied with the action taken to keep this from happening again

Tell Revdex.com Complaint ID #***Dear Mrs***,I want to take this opportunity to apologize for the unsatisfactory service you received during your stay at the Ramada in Portland. Your experience with our hotel was not the quality of service we have promised to provide to our guests
Our hotel promise is something that we strive to deliver to every guest every dayWe understand that our hotel is in need of some updates which we believe is reflected in our low ratesWhen you left and called the hotel my agent told you he would check and verify if he found your lost item, as he never found it he never verified that he didI am sorry that you lost your Hydroflask but my agent did not find it when he went to check nor did my housekeeper when she cleaned the roomAs you agreed to with your initials when you signed the registration card we cannot be held responsible for these itemsAll I can do is apologizePlease accept our apologies. For your inconvenience we would like to provide you with 30% off on your next To get the discount you will need to book directly with meThank you for choosing Ramada and I look forward to the opportunity to better serve you in the future.Jarvis M***General ManagerRamada Portland Airport(503)255-ext***

08/24/2015? Revdex.com complaint #***? Dear Ms***,? I want to take this opportunity to apologize for theunsatisfactory service you received during your stay at the Ramada in Portland.? I understand that you had an issue with the hotel exteriorentrances not
lockingMy manger did have my maintenance man look into this andfound the doors to be operating properlyWe also have locks on everyguestroom doorWE also have signs in the room advising guest not to leavevaluables in the room but rather bring them to the front desk and lock them ina safety deposit boxMy manager did communicate to you that we would look intothis matter and sent the maintenance man to investigate before the maintenanceman came to the front desk which is why he never left after he got thereMymanager did also inform you that everything was working and rather than goingand checking you began to argue with my manager and causing a scene at whichpoint he kicked you out of our propertyFurthermore to the best of myknowledge we do not advertise anywhere that our building is 100% secure asthere is always at least one unlocked entranceAs you were in the room over anhour and fully utilize the room by taking a shower and messing up the bed wewill not be giving a refund.? ? Jarvis M***General ManagerRamada Portland Airport*** ** *** ***Portland OR 97220Phone: *** *** ***Fax: ***

Hello Mr[redacted],
?
I understand that you are unhappy with the photos on our websiteI understand that you feel that they are misleading and I am very sorry about thatOur rooms do not look like the photos, that is absolutely correctLike all Hotels we take photos directly after a remodel or major improvement so it has been quite a few years since we last updated our photosAs you are well aware we are in the middle of renovationsWe are changing a lot of things in our rooms including paint, linen, blankets, chairs, drapes, tile, carpet, beds, T.V's etcand need to wait until all rooms are completed as no one picture will show what the rooms look like as all rooms are in different stages of the remodelWe have rooms and a remodel of this extent takes timeChanging the pictures now would still not give a correct representation of our rooms as? no room type is completed at this time.? Essentialy what you are asking for is an up? to date photo on each individual room and a booking guaranteeing that room the booked, sometimes? months in advance, be the same room you getThis would also? limit? us? when making? reservations for rooms we will be remodeling until after the remodel is done and we have updated the pictures for that roomPlease understand that doing so would be impossible and is not standard practice for any hotelOnce all rooms have been remodeled we will no longer have smoking rooms and we will update our photosUntil that time we do provide feed back from the guest on all online booking channels where guest are free to leave their experience as well as read what others are saying about the hotelThis is standard operating procedure at all Hotels

01/04/
?
Dear Mr[redacted]
?
I want to take this opportunity to apologize for the unsatisfactory service you received during your stay at the Ramada in Portland
?
As I tried to explain to you on the phone we came to your room after receiving complaints of the smell of
marijuana coming from your roomAs you are well aware we do not allow marijuana in our facilityThis is in large part to the fact that it is an illegal activity and we owe it to our guest to provide a safe place free of any illegal activitySecondly we sell liquor in our facility and we would be in violation of our License with the OLCC if we allowed marijuana to be smoked on our facility and could lose our licenseI take this matter very seriously both for my guest and for my licenseWe do investigate all complaints in this matter and any other criminal offense as the safety and well-being of our guest is a high priority at the Ramada Portland AirportI am truly sorry for any inconvenience that this may have caused youI did apologize to you numerous times while on the phone as well as heard my agent apologize to you for the misunderstandingYou became hostile with me and I asked you to leave the propertyAt this time you are not welcome back at our property as you have an issue with us trying to provide a place free of illegal activity for our guest?
?
Jarvis M[redacted]
General Manager
Ramada Portland Airport
NE 82nd Ave
Portland OR
Phone: 503-255-ext [redacted]
Fax: 503-255-
?

Complaint: ***I am rejecting this response because:
My main concern is that this room is violating several OSHA guidelinesAlso that my family was at risk if multiple harms while staying in this roomMy complaint to the front desk wasn't even responded to until the second
evening of our stayI received a phone call to our room asking if anything in the room could be fixedI asked if another room was available at this hotel, David said they had no other rooms availableI then asked if the repair man could fix the exposed carpet tacks due to the fact they they had gone through the skin of my children's feet and causing them to bleedDavid said noI asked if room service could clean the multiple mold and mildew areas in the bathroom, this idea was also turned downThe issue with children was this: I asked if an additional team member could stay with us on the first night due to their parents having to workThey said no, because the child would have to sleep on the floor and that would be breaking fire codeSo this child did not come with usI
told the hotel worker that we had our two daughters sleeping in one bed and my husband, myself and our infant sleeping in the otherTheir was no further talk about "fire code" So I was under the impression that my baby was fine sleeping with usMy husband is a 100% disabled Veteran of the Army, we have traveled all over staying in dozens of hotelsNot once have I ever been told that this same sleeping situation broke any codesMy husband suffers from severe PTSD and sleeping with our son soothes his mindI never told Garvis that I had children until our final phone call (a week after we had left the hotel) I am a very honest individual and I in know why thought I was "SNEAKING" people into the roomWe traveled as a family everywhere throughout the hotel, including the lobbyNot even knowing our family size was against any rules.?
Beyond all of these frustration 's I am mainly concerned about the OSHA hazards in this hotelAttached are only a few of the photos taken during our stayI took them in case the hotel tried to say something was our fault or brokenAt this point I feel as though I have to contact OSHA as wellTo protect future guests that may be put in this situationThe ONLY reason I stayed all nights was thiswe called around for over hours the first night of our stay trying to find another room in the area, their was nothingWe stayed the first night because the desk clerk said Jarvis would be in in the morning and assured us that he would fix this issue for usThe next morning I was told jarvis was available, alas I got his voicemail and left a message in detail as to these issuesnext evening I still hadn't heard from Jarvis so I called the front desk to find out he had left for the dayDavid who was working the front desk on Friday (second day of stay) Then assured us that he could lower our nightly rate to the going military rate, and that on Monday morning Garvis could handle this situationI was never OK with this hotel roomOr the standard's at which it wasI spent every moment we could out of the hotel room and only came back to sleepWe didn't even sleep under the blanket's because the sheets were stained and my daughter found a spider on her pillowMy comment to Garvis on the phone when he asked if the rate had satisfied me for the issues was "no it didnt, I shouldn't have to pay anything for a room like this one" also that my concern was that my family had been exposed to multiple dangers including floor tacks breaking their skinThat I felt trapped in deciding to abandon the basketball tournament for my daughterOr possibly risk infection by sleeping in this room with my familyAlso back to the fire code issuewhen David came to our room on the second everything to address these issues, he did nothing about the "fire code issue" and said we could continue our stayI have no reason to ever return to this hotel In the futureI wouldn't risk the health and well being of my family a second timeI really hope this issue gets resolvedTheir are a lot of smoke and mirrors going on at this establishmentIt desperately needs to be looked intoI will continue to follow up with OSHA to do my part in resolving this issueI just hope the Revdex.com looks into it as well
Thank you again,
Sincerely?
*** ***

Dear Mr[redacted],
?
My name is Jarvis M[redacted] and I am the General Manager at the Ramada Portland AirportI am very sorry to hear of your frustrationsI thank you for bringing this matter to my attentionI have tried to find you in our system so that I can look into this matter but do not
see a reservation under your name anytime in the last yearCan you please tell me the name of the registered guest as well as the date of the reservation so that I can properly respond to this caseI look forward to your response so that I can address these issues.?

Dear Mr. [redacted],
 
My name is Jarvis M[redacted] and I am the General Manager at the Ramada Portland Airport. I am very sorry to hear of your frustrations. I thank you for bringing this matter to my attention. I have tried to find you in our system so that I can look into this matter but do not...

see a reservation under your name anytime in the last year. Can you please tell me the name of the registered guest as well as the date of the reservation so that I can properly respond to this case. I look forward to your response so that I can address these issues.

Complaint: [redacted]I am rejecting this response because:
My main concern is that this room is violating several OSHA guidelines. Also that my family was at risk if multiple harms while staying in this room. My complaint to the front desk wasn't even responded to until the second
evening of our stay. I received a phone call to our room asking if anything in the room could be fixed. I asked if another room was available at this hotel, David said they had no other rooms available. I then asked if the repair man could fix the exposed carpet tacks due to the fact they they had gone through the skin of my children's feet and causing them to bleed. David said no. I asked if room service could clean the multiple mold and mildew areas in the bathroom, this idea was also turned down. The issue with children was this: I asked if an additional team member could stay with us on the first night due to their parents having to work. They said no, because the child would have to sleep on the floor and that would be breaking fire code. So this child did not come with us. I
told the hotel worker that we had our two daughters sleeping in one bed and my husband, myself and our infant sleeping in the other. Their was no further talk about "fire code" So I was under the impression that my baby was fine sleeping with us. My husband is a 100% disabled Veteran of the Army, we have traveled all over staying in dozens of hotels. Not once have I ever been told that this same sleeping situation broke any codes. My husband suffers from severe PTSD and sleeping with our son soothes his mind. I never told Garvis that I had 4 children until our final phone call (a week after we had left the hotel) I am a very honest individual and I in know why thought I was "SNEAKING" people into the room. We traveled as a family everywhere throughout the hotel, including the lobby. Not even knowing our family size was against any rules. 
Beyond all of these frustration 's I am mainly concerned about the OSHA hazards in this hotel. Attached are only a few of the photos taken during our stay. I took them in case the hotel tried to say something was our fault or broken. At this point I feel as though I have to contact OSHA as well. To protect future guests that may be put in this situation. The ONLY reason I stayed all 3 nights was this.. we called around for over 2 hours the first night of our stay trying to find another room in the area, their was nothing. We stayed the first night because the desk clerk said Jarvis would be in in the morning and assured us that he would fix this issue for us. The next morning I was told jarvis was available, alas I got his voicemail and left a message in detail as to these issues. next evening I still hadn't heard from Jarvis so I called the front desk to find out he had left for the day. David who was working the front desk on Friday (second day of stay) Then assured us that he could lower our nightly rate to the going military rate, and that on Monday morning Garvis could handle this situation. I was never OK with this hotel room. Or the standard's at which it was. I spent every moment we could out of the hotel room and only came back to sleep. We didn't even sleep under the blanket's because the sheets were stained and my daughter found a spider on her pillow. My comment to Garvis on the phone when he asked if the rate had satisfied me for the issues was "no it didnt, I shouldn't have to pay anything for a room like this one" also that my concern was that my family had been exposed to multiple dangers including floor tacks breaking their skin. That I felt trapped in deciding to abandon the basketball tournament for my daughter. Or possibly risk infection by sleeping in this room with my family. Also back to the fire code issue... when David came to our room on the second everything to address these issues, he did nothing about the "fire code issue" and said we could continue our stay. I have no reason to ever return to this hotel In the future. I wouldn't risk the health and well being of my family a second time. I really hope this issue gets resolved. Their are a lot of smoke and mirrors going on at this establishment. It desperately needs to be looked into. I will continue to follow up with OSHA to do my part in resolving this issue. I just hope the Revdex.com looks into it as well..
Thank you again,
Sincerely 
[redacted]

Complaint [redacted] Dear Mr. [redacted] I am sorry that my response was unsatisfactory. I understandthe way you remember the situation greatly differs from the way my staffremembers it so I will stick with the facts on this response. You booked a room at our hotel. You checked into the room at our hotel. You utilized the room at our hotel.  We incurred a cost due to you using the room. You were unsatisfied because allegedly the exterior doornext to room was not functioning properly. You came to the front desk and asked for a room move. My staff tried to accommodate that request but you were notsatisfied. You feel as thoughyou should not have to pay for the room as you claim that the exterior entrancewas not working properly.  We do not advertise anywhere that our exterior hotel doorsare secured. We do not guarantee anywhere that our exterior doors locknor do we have a money back guarantee on our rooms. You are trying to hold us to a standard that we do notadvertise much less offer a money back guarantee on. The fact of the matter is that you used the room and now aretrying to not pay for the room which is theft. I would like to offer you a 50%discount on the room, I will not offer a full refund as you did utilize theroom and we did incur an expense. I would only be able to apply this offerafter the credit card dispute that you have filed comes back ruling in the merchantsfavor and you have forwarded me a copy of that letter.

01/04/2016
 
Dear Mr. [redacted]
 
I want to take this opportunity to apologize for the unsatisfactory service you received during your stay at the Ramada in Portland.
 
As I tried to explain to you on the phone we came to your room after receiving complaints of the smell of...

marijuana coming from your room. As you are well aware we do not allow marijuana in our facility. This is in large part to the fact that it is an illegal activity and we owe it to our guest to provide a safe place free of any illegal activity. Secondly we sell liquor in our facility and we would be in violation of our License with the OLCC if we allowed marijuana to be smoked on our facility and could lose our license. I take this matter very seriously both for my guest and for my license. We do investigate all complaints in this matter and any other criminal offense as the safety and well-being of our guest is a high priority at the Ramada Portland Airport. I am truly sorry for any inconvenience that this may have caused you. I did apologize to you numerous times while on the phone as well as heard my agent apologize to you for the misunderstanding. You became hostile with me and I asked you to leave the property. At this time you are not welcome back at our property as you have an issue with us trying to provide a place free of illegal activity for our guest.  
 
Jarvis M[redacted]
General Manager
Ramada Portland Airport
6221 NE 82nd Ave
Portland OR 97220
Phone: 503-255-6511 ext [redacted]
Fax: 503-255-8417