Dear Sirin response to Mr [redacted], complaintWe are in customer service industry, our goal is to keep our guest happy and make sure that they have a pleasant stay with us here at Ramada San Diego Airport.we have certain policies in place for our reservations and to make sure that guest who are...
eligible for an employee rate. We appreciate that Mr. [redacted] booked at our hotel, however he was not able to provide per our policy an employee voucher to be eligible to get that special rate, our front desk assist as best as he could to make sure guest stay and provide voucher or pay the prevailing rack rate, however guest did not want to pay that and instead requested to cancel their reservation. Our front desk cancelled the reservation with a penalty of 1st night charge since the cancellation was after the cancellation policy of 24hrs prior to arrival. We are sorry that Mr [redacted] feels that he should not have been charged. He did call and speak to me about his concerns, so as courtesy hotel issued a credit on 2/18/15 of the amount.We thank you for giving us the opportunity to tell our side of the story.Sincerely,[redacted]
Dear Sirin response to Mr [redacted], complaintWe are in customer service industry, our goal is to keep our guest happy and make sure that they have a pleasant stay with us here at Ramada San Diego Airport.we have certain policies in place for our reservations and to make sure that guest who are...
eligible for an employee rate. We appreciate that Mr. [redacted] booked at our hotel, however he was not able to provide per our policy an employee voucher to be eligible to get that special rate, our front desk assist as best as he could to make sure guest stay and provide voucher or pay the prevailing rack rate, however guest did not want to pay that and instead requested to cancel their reservation. Our front desk cancelled the reservation with a penalty of 1st night charge since the cancellation was after the cancellation policy of 24hrs prior to arrival. We are sorry that Mr [redacted] feels that he should not have been charged. He did call and speak to me about his concerns, so as courtesy hotel issued a credit on 2/18/15 of the amount.We thank you for giving us the opportunity to tell our side of the story.Sincerely,[redacted]