Ramada Wisconsin Dells

I have attached the time line I have from when the guest made the reservation until I looked at the reservationI would love to help the guest out but according to my records with the dates and time I do not have any record of the guest canceling their reservation with us and therefore posted as a No show and charged according to our cancelation policyIf the guest could provide more information I would be more then happy to resolve thisI have Cc the guest also in the hope that this matter can be taken care ofAll my contact information is contend in this email.Thank you and I look forward to helping you in this matter [redacted] Assistant General ManagerRamada Inn Wisconsin Dells 608-254-W608-408-C608-254-

Revdex.com:I will drop this complaint if you can show any proof I checked Friday March 17thIts as simple as thatI have multiple sources who can prove I was in Milwaukee area for March 16th afternoon and all of March 17thThis.is.awful I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

This has been resolved we did refund this customer

We do not have any documentation showing he called to cancel the night and the reservation information I included it states check in 3/check out 3/which the consumer did initialTherefore there is no refund due

See Attached

I have attached the time line I have from when the guest made the reservation until I looked at the reservation. I would love to help the guest out but according to my records with the dates and time I do not have any record of the guest canceling their reservation with us and...

therefore posted as a No show and charged according to our cancelation policy. If the guest could provide more information I would be more then happy to resolve this. I have Cc the guest also in the hope that this matter can be taken care of. All my contact information is contend in this email.Thank you and I look forward to helping you in this matter.   [redacted] Assistant General ManagerRamada Inn Wisconsin Dells 608-254-2218 W608-408-8038 C608-254-2696

Revdex.com:I will drop this complaint if you can show...

any proof I checked Friday March 17th. Its as simple as that. I have multiple sources who can prove I was in Milwaukee area for March 16th afternoon and all of March 17th. This.is.awful.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]