Rambler's Bar & Grill

In early June [redacted] called [redacted] to inquire about servicesShe explained that she would need some fixtures reinstalled after her kitchen countertops were replaced_ She asked how much we charge and was told $per hour including drive time one way to her home plus any materials that would be neededShe said she was not ready to make an appointment at that time and would call back when her kitchen was closer to being readyFriday, June 16, [redacted] called to set up an appointment to have her fixtures reinstalledAn appointment was scheduled for Wednesday, June 21, at 9a.mTuesday, June 20, [redacted] called to inform us that there was an Issue with the countertops being Installed and that she would need to reschedule her appointment at a later timeThe next week [redacted] called to inform us that the countertops would be installed Thursday, July 6, and wanted for us to install the fixtures Friday, July 7, An appointment was set for a.mMonday, July 3, [redacted] called to let us know she wanted the fixtures reinstalled Thursday, July 6, because her countertops were going to be put in place a day earlier than plannedWe explained to her that with it being a short week, due to the July 4°' holiday, our schedule was booked up for that day [redacted] seemed frustrated by this so we told her we would do our best to try to work her in sooner than plannedAlways wanting to ensure that our customers are satisfied, we were able to accommodate [redacted] after moving our schedule around and reinstalled her fixtures Thursday, July 6, We would like address [redacted] 's complaint about [redacted] Her first issue is with the [redacted] phone bookShe claims that [redacted] is listed in the [redacted] phone book with a [redacted] address; this is incorrectOur corporate office is located at [redacted] and is very much in [redacted] This location handles our billing and accounting and is not the location out of which our plumbers work [redacted] never addressed these concerns with us while scheduling her appointments [redacted] also mentioned that we charged her forthe time it took for our plumber to go to a supply house to get the materials to complete her JobOur plumber left our office at 8:a.mand completed his transaction at the supply house at 8:a.mWe have a receipt verifying this time [redacted] 's charged time started at 8:a.muntil the plumber completed his work at 12:p.mThis is four hours [redacted] was charged $for four hours of work plus $for materials and tax as set forth in our very first conversation with herHer total was $It is unfortunate that [redacted] feels this is "deceitful" but she was billed a fair price for the services rendered[redacted] stated that two days after the work was completed there was a large amount of water on the floor in front of the kitchen sink cabinet where they found the cold water supply connection leaking and that they had fixed itIn questioning our plumber that was onsite, he stated after installing the kitchen sink faucet, disposal, soap dispenser, 3M Aqua Pure Filtration Filter, relocating disposal push button switch and connecting sink drain, dishwasher drain and hot water line he checked to ensure there were no leaksHe also asked the [redacted] s to check the work that was completed to guarantee their satisfactionThey looked over his work, saw no leaks at that time and also complimented him on how clean the work was and how well the Job was carried outIn response to the "odd incidents' portion of the complaint, [redacted] wanted to reuse the existing disposal but replace the flange that connects the disposal to the sinkThe plumber installed the new flange and reinstalled the existing disposal and its existing rubber seal, which is a one-piece seal and splashguard combination [redacted] wanted the splashguard she purchased installedThe plumber explained that the splashguard she purchased was not meant to work with the existing disposal but [redacted] wanted to see how her newly purchased splashguard looked and drained once installedIn order to do this, the plumber put in the new splashguard on top of the old splashguard When he ran the water in the sink it drained slowly but once the disposal was running the water drained well [redacted] stated that it was satisfactory therefore the plumber left the second splashguard installed [redacted] called to leave a message about the issue encountered over the weekend***, our Operations Manager, returned her call first thing Monday, July 10, at 7:a_ mand offered to come out to inspect and repair the issue at no cost [redacted] said it was not necessary and that her husband had already fixed the problem James let her know that if they had any other issues to give us a callThank you, [redacted] ***