[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: While I have agreed to the monetary settlement offered me by Appleby Systems, I do NOT consider it resolved until the full screen for the kitchen window is provided to me, as ordered, and topsoil is provided to fill around the egress well as agreed to by Tony M***, Construction Super Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:The company states that the last service was on April 4, to correct the draft issues that I was having during the winter On that day it was warm and sunny with no wind The service man stated that we would have to see if the problem was corrected once the winter came The cold windy weather came and the problem was not correctedThe windows are still drafty.As for the cold glass, if they are saying that it is for their glass to feel cold when the weather is below freezing, than the sales person gave information when demonstrating the product He stated that since the windows were TRIPLE PANE that the temperature of the inside glass would stay the same as the inside room temperature He also stated that cold or hot air would not penetrate the glass.Concerning the condensation, I have spoken to other window companies and also researched the internet regarding this problem The companies advised me that this should not be happening and the windows are defective.According to the internet condensation will form if the warm air comes in contact with COLD glass which I knew I realize, as they state, that if the humidity is high then condensation will form such as on a bathroom window after a shower or kitchen windows when water is being boiledThis is not what is happening I am getting condensation on just the bedroom windows during the night which disappears mid-morning Their explanation also does not explain why I have condensation on three windows on the outside during the early morning It is obvious to me that they have no intention of admitting their windows are defective and that they will not do anything about them I am extremely sorry that I trusted Appleby Systems to have the outstanding product that they demonstratedHopefully I will be in a position to replace these windows at a later date I will be sure to warn others not to purchase from them Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Appleby did not respond to virtually any of my allegation that they violated various Revdex.com codes, in addition they neither accepted nor rejected any of the remedies offered as required by the Revdex.com Code of Business Practices I have attached a response with supporting documentation Regards [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Putting apart the "good faith" of the company, the sales representative, was not good enough to make sure that the buyers (me), understand everything, my fault, I signed, but I did signed understanding that I would receive the product that he showed me.Second, the phrase "more glass per window", when the basement windows are smaller than the previous ones and cost a lot moreIn my dictionary thats a "lie" Now Im paying more in my electricity bill because I have no light in my basement due to the tiny pricey windows.Third, I can't trust in the quality of the glass when this one got broken times, "is a big piece of glass" and? Is this the first time this company does this kind of job?, no!, so why is this happening?, for me the product is not that good(Personal opinion)Last of all, the wait, I know they are in high season, but a customer with a broken glass is not a priority?, I guess not, new sales are priority!, they receive the glass packs and schedule the reinstall days after!!I just have to said thanks Appleby for all the people who stand in front of my house asking if someone tryied to brake in to my house, putting in risk the good reputation of my neighborhood, thanks you make my house prettier for my warming house party, to show my new house to my family and friends Thanks for the worst shopping experience everI wouldn't recommend this company to anyone.God bless you all Regards, [redacted] [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: While I have agreed to the monetary settlement offered me by Appleby Systems, I do NOT consider it resolved until the full screen for the kitchen window is provided to me, as ordered, and topsoil is provided to fill around the egress well as agreed to by Tony M***, Construction Super Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:The company states that the last service was on April 4, to correct the draft issues that I was having during the winter On that day it was warm and sunny with no wind The service man stated that we would have to see if the problem was corrected once the winter came The cold windy weather came and the problem was not correctedThe windows are still drafty.As for the cold glass, if they are saying that it is for their glass to feel cold when the weather is below freezing, than the sales person gave information when demonstrating the product He stated that since the windows were TRIPLE PANE that the temperature of the inside glass would stay the same as the inside room temperature He also stated that cold or hot air would not penetrate the glass.Concerning the condensation, I have spoken to other window companies and also researched the internet regarding this problem The companies advised me that this should not be happening and the windows are defective.According to the internet condensation will form if the warm air comes in contact with COLD glass which I knew I realize, as they state, that if the humidity is high then condensation will form such as on a bathroom window after a shower or kitchen windows when water is being boiledThis is not what is happening I am getting condensation on just the bedroom windows during the night which disappears mid-morning Their explanation also does not explain why I have condensation on three windows on the outside during the early morning It is obvious to me that they have no intention of admitting their windows are defective and that they will not do anything about them I am extremely sorry that I trusted Appleby Systems to have the outstanding product that they demonstratedHopefully I will be in a position to replace these windows at a later date I will be sure to warn others not to purchase from them Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Appleby did not respond to virtually any of my allegation that they violated various Revdex.com codes, in addition they neither accepted nor rejected any of the remedies offered as required by the Revdex.com Code of Business Practices I have attached a response with supporting documentation Regards [redacted] ***
Our Manager has been in contact with [redacted] in an effort to reach a mutual settlementWe are currently awaiting her response
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Putting apart the "good faith" of the company, the sales representative, was not good enough to make sure that the buyers (me), understand everything, my fault, I signed, but I did signed understanding that I would receive the product that he showed me.Second, the phrase "more glass per window", when the basement windows are smaller than the previous ones and cost a lot moreIn my dictionary thats a "lie" Now Im paying more in my electricity bill because I have no light in my basement due to the tiny pricey windows.Third, I can't trust in the quality of the glass when this one got broken times, "is a big piece of glass" and? Is this the first time this company does this kind of job?, no!, so why is this happening?, for me the product is not that good(Personal opinion)Last of all, the wait, I know they are in high season, but a customer with a broken glass is not a priority?, I guess not, new sales are priority!, they receive the glass packs and schedule the reinstall days after!!I just have to said thanks Appleby for all the people who stand in front of my house asking if someone tryied to brake in to my house, putting in risk the good reputation of my neighborhood, thanks you make my house prettier for my warming house party, to show my new house to my family and friends Thanks for the worst shopping experience everI wouldn't recommend this company to anyone.God bless you all Regards, [redacted] [redacted]