Ramchandra Ayyagari, M.D.

Based on the information presented by [redacted] , our service department has addressed all her complaintsOur last visit was completed on 4/4/which addressed some minor air leaksAs far as her issue with cold glass, the surface temperature is dependent on the temperature outsideIf the outside temperature is below freezing, the glass on the inside of your home will be cold to the touchCondensation is not the result of a defective window or installationIt results from excess humidity in the homeWe feel that we have provided a quality product and have done everything reasonable to resolve her issuesAs I have said before, we will continue to provide service in the future in accordance with our warranty

August 28, 2015Dear [redacted] :Appleby Systems, Incis very sorry that our response to this Revdex.com complaint was rejected by [redacted] ***I have looked into the matter and believe my team has adequately and in good faith responded to this unfortunate complaint.We believe some of [redacted] ***’ desired outcomes are unreasonableHe asks Appleby Systems Incto honor what he claims was a verbal price quoted for work that would result in a significant loss to Appleby Systems, Incnot to mention some of which is not in our current product offering (i.eskylights)Also, [redacted] asks us to honor financing terms that we have no control overAppleby Systems, Incis not a lender and only acts as a liaison between several 3rd party lenders with which we have contractsAny financing application would also have been subject to approval by the lenderHad [redacted] entered into a contract with Appleby Systems, Inc., that contract would have been subject to a day cancellation period as required by law during which time [redacted] would have been able to do his due diligenceAppleby Systems, Inchas the same right of cancellation Further, our representative indicates that he did not make this offer rather; he was attempting to find out what monthly payment [redacted] could afford and then scale the work to fit the price that that payment would reflectWe believe our representative did a poor job as evidenced by the fact that [redacted] is dissatisfiedWe have taken steps to retrain our representative on financing and pricing as well as product knowledgeHe has also been given a verbal warning.Regarding the day price match, Appleby has been offering this benefit for yearsThis guarantee is not an additional cancellation periodThe price match is given only when a contract is executed and the time period starts from the date of the contractThe customer can use the contract and exhibits (which show the features and specifications of the products and job) to compare to a legitimate quote from a competitorIf [redacted] had contracted with us he would have been given all the documentation he neededIf the customer can find a better price we match itAppleby Systems, Inchonors its price match guarantee and I don’t believe we have ever had a complaint regarding this benefitAppleby Systems, Incbelieves this to be a sound practice; nevertheless we will incur the expense to once again have it examined by our attorneyIf this was misrepresented by our representative and by his manager I personally apologizeBoth have been retrained on the guarantee and verbally warned by me.Regarding pricing, Appleby Systems, Incdoes not advertise the price of products or “packaged” jobsWe have sales and promotions which vary from month to month and typically range from 5% to 20% savingsAll of our offerings and projects are custom and no two jobs are identicalWe provide pricing guides and extensive training on how to properly price a projectParticularly with large jobs like metal roofing we send a construction supervisor to inspect the job within the three day time period or if that is not possible we obtain a satellite picture with computer generated measurements to make sure the work can be doneWe make every effort to do the work for the price contracted and only on a few rare occasions has Appleby had to cancel a contract within the three day time period Appleby Systems, Incmade every effort to clarify the pricing to [redacted] ***As stated above we have reviewed pricing/estimating and retrained the representatives involved.As far as compliance with the Revdex.com’s codes, Appleby strongly believes in the mission and ethics of the Revdex.com, that is why we have been a member in good standing for the past yearsWe stand ready to work directly with the Revdex.com should there be any concerns or questions from the Revdex.com raised due to this complaint.I am sincerely sorry for any inconvenience, dissatisfaction or frustration suffered by [redacted] ***Had he given us a down payment I would gladly return it or if we had performed any work that was defective we would have fixed itI wish [redacted] all the luck and good fortune in his endeavor to improve his home.Respectfully,John K.President/Owner

I have received [redacted] ***'s complaint and after investigating the circumstances surrounding her complaint, I must apologize for the lack of communication that she encounteredOur sales representatives failed to report the problem to our service department, and when she called in December, 2015, the service request was closed in error by a new employeeI have since spoken with [redacted] and our construction superintendent has been to her home to inspect and assess the damageI am waiting for his report to determine how we will handle the damageWe will contact [redacted] within the week to work out an amicable solution to this complaint

I am responding to the above complaint filed by *** ***At the time of sale on 4/7/no mention was made of the need for a handicap thresholdOur construction superintendent completed a site inspection on 4/13/and no mention was made then of handicap needsAt the time of installation we
learned that *** *** had a handicapped relative and wanted a different thresholdA service request was initiated and a new threshold was installed on 5/23/We have since contacted *** *** and have scheduled a service man to visit her home on 11/30/and access the situation in a effort to resolve her issues

I am writing in response to complaint *** concerning a roofing contract signed December of I do apologize for the inconvenience and delays the *** experienced with our CompanyWe are committed to providing our customers with a high level of serviceRegretfully we fell short
with providing them with the level of service that the *** expected and deservedLet me assure you that what happened in their case is not typical of Appleby SystemsI have been in contact with Tony M***, our construction superintendent, who conducted the site inspection on 7/He reordered new hip and ridge vents and snow cleats which are expected to arrive by 8/17. We have tentatively scheduled installation for 8/18, and will be in touch with the *** closer to this dateWe have incurred expenses related to the performance of this contract, therefore Appleby cannot agree to a refund as requestedOnce again I apologize for the problems experienced with the performance of their contract and will continue to address any future service issues they may have

Dear *** ***:This letter is in response to complaint ID #***On 7/15/a contract was written to purchase windowsI have enclosed a copy of the contract and window exhibit which states an approximate start date of 9/15/and completion of 11/15/The window exhibit also states
approximate sizes for these windowsOn 9/18/installation began with the excavation in order to install the basement egress window, however no block was disturbed at this timeAt the customers' request, Appleby promptly reordered a larger egress window as well as a larger slider for the kitchenThese windows will be in our warehouse on 10/8/and are scheduled to be installed 10/13/We apologize for the inconvenience and annoyance this has caused and hope that the new windows meet their expectations. Sincerely, Patricia *S***

I think there is some misunderstanding in regard to our policy for pulling credit reports. As I have explained initially, when a contract is submitted to our Company, our loan processors pull a credit report to determine the best credit fit for our customer, prior to submitting the credit application to any lender for approval..We submitted the credit application to both *** and ***, which in turn pulled a credit report prior to approvalI sincerely apologize for the poor communication in relaying the request for cancellation as this was not intentionalWe have been in contact with ***, who requested a copy of the credit application and to my knowledge this was acceptable to themAs I stated in my previous response, I did contact *** and requested that they remove the inquiry and they declined. The lender that initiates the report must request removal with the credit reporting agency they use, as there are three credit reporting agenciesAppleby can only request the removal of their inquiry with the agency they used

We are rejecting the response due to the fact that none of the issues are our faultWe feel we deserve a refund because it is August and the job still isnt doneWe were told Alex would be contacting us after his vacation, and of course he still hasnt calledWe will not pay a lot of money for a job that was done poorly and isnt even finished yetTheir extra expenses are not our problem, they are due to their negligenceWe would like the job finished and done correctly and we want the refund we asked forIf not, we feel it would be in our best interest to contact a lawyer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I am writing to inform you that we have completed the installation of the egress window and have also issued a customer settlement for $I trust that this brings resolution to this complaint

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

When *** *** first expressed his dissatisfaction with the project, he was immediately contacted by executive level personnelBoth our General Manager and Company President spoke to *** *** on the phone and requested photos of the system, with the hope of expediting a resolution***
*** agreed to provide photos illustrating his complaints, but later refused and took an adversarial stance with the companyTherefore, we would like to have a representative visit his home and document the issuesWe will contact *** *** to schedule an appointment. To be clear, our representative will not be coming to remove the bath system, which *** *** requested as the desired outcomeThe bath system that Appleby ordered and installed in his home is the same as specified on the original contract*** *** purchased an acrylic replacement tub and wallsBoth are made from a high density, impact resistant composite similar to that used in football helmets or bowling balls The materials present in our Bath System are not cheap and were not misrepresented by Appleby SystemsThe acrylic replacement tub has fiberglass backing, however this does not represent a significant portion of the structureOur installer replaced portions of pre-exiting copper piping with *** piping*** is less susceptible to corrosion and is widely considered to be a superior option throughout the industryTub accessories such as soap dishes and corner caddies are adhered directly to the tub walls Due to significant changes in temperature, such as contact with hot water, these accessories expand and contractTherefore, they cannot be mounted perfectly flush to the wallThe manufacturer recommends filling the gap between the edge of the accessory and the wall (usually 1/" to 1/4") with silicone sealantIn regards to the color of the caulk and walls, Appleby will need to submit photos to the manufacturer to confirm that everything is correct as specified on the manufacturing order.Again, we will be contacting *** *** to schedule an appointment in an attempt to resolve his issues.i

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: It does not address the resolution which I requested and is faulty in some regards. First, as far as not addressing the resolution, it was requested that the business remove the credit reporting that was done in error. Secondly, it is faulty in the sense that the salesman specified and the signed contract specified that they will attempt a loan from another lender if the original lender denies my loan which did not occur. The contract I signed was very specific in that I was authorizing them to obtain a loan from *** bank and if the bank denied my credit, they had the right to submit a loan request through other lenders. However, the clause regarding submitting to other lenders failed to allow them to obtain a further loan simply because *** gave me a loan. In other words, *** granted me a loan for the full contract on or about 6/14/16. This loan through *** was cancelled along with the contract. After BOTH the contract and the initial loan was cancelled, ONLY then did Appleby Systems attempt to obtain further loans. Therefore, it seems to me that not only the clause allowing them to submit for another lender did not apply, but the entire contract was cancelled, so there was no right to pull further loans. The salesman was clear in that they did not exercise the right to pull other loans if the first lender was approved and this clause allowed them to get the best rate for me if the other loan was rejected; which did not occur. *** Bank, which is the alternate lender, read the contract and agreed that there was nothing to allow them to request the loan and that they "regret" having authorized a loan. However, it is not ***'s fault because *** does not receive the contract up front, they go simply on Appleby's "word" that I have requested the loan. *** has cancelled the loan because of my "fraud" claim (which they support based on their receipt of the contract), but state they cannot correct the erroneous pull of my credit (as Appleby must correct). How difficult can it be to correct this error; which is the requested resolution to my claim of "Fraud" (fraudulently requesting a loan for which there was no authorization AND on a CANCELLED contract)
Regards,
*** ***

I have read the complaint and want to assure you that we take the issues that *** *** has raised seriouslyAfter the installation in February, there was a service request that was completed in December 2016, which I have enclosedSince this service was closed and we heard nothing further, we had
assumed all was well until l*** *** filed the complaint. Our construction superintendent met with the ***'s on January 28th and we have agreed to re-trim all the windows in question. We have ordered the material and will call to schedule a convenient time for installation. We apologize for the inconvenience and annoyance this has caused and are prepared to provide any service needed in the future

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

August 28, 2015Dear [redacted]:Appleby Systems, Inc. is very sorry that our response to
this Revdex.com complaint was rejected by [redacted]. I have looked into the matter and
believe my team has adequately and in good faith responded to this unfortunate
complaint.We believe some of [redacted]’ desired outcomes are
unreasonable. He asks Appleby Systems Inc. to honor what he claims was a verbal
price quoted for work that would result in a significant loss to Appleby
Systems, Inc. not to mention some of which is not in our current product
offering (i.e. skylights). Also, [redacted] asks us to honor financing terms
that we have no control over. Appleby Systems, Inc. is not a lender and only
acts as a liaison between several 3rd party lenders with which we
have contracts. Any financing application would also have been subject to
approval by the lender. Had [redacted] entered into a contract with Appleby
Systems, Inc., that contract would have been subject to a 3 day cancellation
period as required by law during which time [redacted] would have been able to
do his due diligence. Appleby Systems, Inc. has the same right of cancellation.
Further, our representative indicates that he did not make this offer rather;
he was attempting to find out what monthly payment [redacted] could afford and
then scale the work to fit the price that that payment would reflect. We
believe our representative did a poor job as evidenced by the fact that [redacted] is dissatisfied. We have taken steps to retrain our representative on
financing and pricing as well as product knowledge. He has also been given a verbal
warning.Regarding the 30 day price match, Appleby has been offering
this benefit for 30 years. This guarantee is not an additional cancellation
period. The price match is given only when a contract is executed and the time
period starts from the date of the contract. The customer can use the contract
and exhibits (which show the features and specifications of the products and
job) to compare to a legitimate quote from a competitor. If [redacted] had
contracted with us he would have been given all the documentation he needed. If
the customer can find a better price we match it. Appleby Systems, Inc. honors
its price match guarantee and I don’t believe we have ever had a complaint
regarding this benefit. Appleby Systems, Inc. believes this to be a sound
practice; nevertheless we will incur the expense to once again have it examined
by our attorney. If this was misrepresented by our representative and by his
manager I personally apologize. Both have been retrained on the guarantee and
verbally warned by me.Regarding pricing, Appleby Systems, Inc. does not
advertise the price of products or “packaged” jobs. We have sales and
promotions which vary from month to month and typically range from 5% to 20%
savings. All of our offerings and projects are custom and no two jobs are
identical. We provide pricing guides and extensive training on how to properly
price a project. Particularly with large jobs like metal roofing we send a construction supervisor to inspect the job within the three
day time period or if that is not possible we obtain a satellite picture with
computer generated measurements to make sure the work can be done. We make
every effort to do the work for the price contracted and only on a few rare
occasions has Appleby had to cancel a contract within the three day time
period.  Appleby Systems, Inc. made every
effort to clarify the pricing to [redacted]. As stated above we have reviewed
pricing/estimating and retrained the representatives involved.As far as compliance with the Revdex.com’s codes, Appleby strongly
believes in the mission and ethics of the Revdex.com, that is why we have been a
member in good standing for the past 30 years. We stand ready to work directly
with the Revdex.com should there be any concerns or questions from the Revdex.com raised due
to this complaint.I am sincerely sorry for any inconvenience, dissatisfaction
or frustration suffered by [redacted]. Had he given us a down payment I would
gladly return it or if we had performed any work that was defective we would
have fixed it. I wish [redacted] all the luck and good fortune in his endeavor
to improve his home.Respectfully,John K.President/Owner

I have received [redacted]'s complaint and after investigating the circumstances surrounding her complaint, I must apologize for the lack of communication that she encountered. Our sales representatives failed to report the problem to our service department, and when she called in December, 2015, the...

service request was closed in error by a new employee. I have since spoken with [redacted] and our construction superintendent has been to her home to inspect and assess the damage. I am waiting for his report to determine how we will handle the damage. We will contact [redacted] within the week to work out an amicable solution to this complaint.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: When the construction supervisor came out to look at the windows, he told us what he thought should be done which was pulling the windows out, re-framing them so that the wood meets with the walls inside the house, and could be trimmed and finished like the bathroom window.  We were told at that time that he needed to get approval for the job to be done and he would get back to us. I received a call from the service manager to schedule a date for Mike, the construction supervisor, to come back out and do the work himself. This was scheduled for February 11, 2017. We were never made aware of the exact plan of action and were therefore under the assumption that the job was going to be done the way Mike discussed with us when he was here. Mike did not show up to do the work, another Appleby employee showed up instead. He informed us that he was there to trim the windows but he was not going to pull the windows out and re-frame them. We found this to be an unacceptable solution which would only cause more problems in the future. It seems that instead of fixing the problems, they would just be covering them up. Corners are trying to be cut by Appleby in the interest of them saving money which makes for an unfair/unacceptable solution. We want the windows installed to the standard in which Appleby Windows is supposedly is built upon. Anything less is unacceptable and we will not entertain anymore alternate solutions. If this can not be done, we expect a full refund so that we can get the quality work done elsewhere. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
While I have agreed to the monetary settlement offered me by Appleby Systems, I do NOT consider it resolved until the full screen for the kitchen window is provided to me, as ordered, and topsoil is provided to fill around the egress well as agreed to by Tony M[redacted], Construction Super.
Regards,
[redacted]

August 17, 2016Dear [redacted]:I am writing to say that we have come to an amicable resolution to the above complaint.Attached is a customer settlement for $500.00. Also our construction superintendent has been to [redacted]'s home and they have agreed to a plan to reinforce her vanity and provide minor cosmetic repairs. understand this is a bit late, but just wanted to inform you of the resolution.Sincerely,Patricia S. Corporate Administrator