Ramey and Associates, Inc

In response to the complaint filed:
1) Copies of the lease and moinspections are given at the day of move in
2) The remainder of
the security deposit was sent back to the person who wrote the original check due to state lawAttached you will find a copy of the deposit check we received and a copy of the letter we sent out with the return of the remaining security depositWe have to re-issue the security deposit check back to the party who wrote out the check by lawIf Mr*** paid his portion of the deposit to the parents of *** ***, he has to follow up with them in order to get that money backSince the security deposit check our company received was from C E *** and *** ***, that is who we have to re-issue the refund to
3) Per Paragraph of the lease signed by Mr*** and all the residents, we require a full days written notice before the tenants next rent due date which in simpler terms is days written noticeWe received a written notice from of the tenants (*** ***) on March 20th that he intended to vacate the property at the end of AprilIt appears several phone calls were made to the other tenants but I do not have a formal written notice to vacate from any other of the tenantsWe have full rights to retain all funds paid out for the month of May since proper notice was not givenWe also only received partial rent in the month of April.
Upon reviewing the complaint it appears that *** or *** may have informed Mr*** that he would be getting a refund for May, which was not correct*** in our office handles tenant moand move-out schedules and would have been the only one who could have provided this information accuratelySince Mr*** claims he received inaccurate information and I cannot prove otherwise, I would be happy to refund his rent payment he paid for the month of May in full, including the amount due from May to May
Thanks,
*** ***
Office Manager

In regards to the requested repair issues, Replacement windows for this property are in the processOur contractor has the information and contact information for the residentPer an email between maintenance and the residents, we have agreed to install the outlet plug in the basement in
exchange for compensation for the LGE bills. Thanks, *** ***Accounts Receivable Ramey & Associates, Inc. P O Box 39491 Louisville, KY 40233-9491 Office ###-###-#### Fax ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In regards to Ramey And Associates my response follows:Due to the lack of proof of invoices for from *** Pest Control that Ramey claims in their report have treated up until August 31, which is not trueSince I found better employment Ramey did not spray for roaches from May - July also my new employment started in May 2016.The only time Tenants use the email is when maintenance issues are not getting fixed because I can't get nothing done over the phoneAgain I will state I spent most all summer over at my mothers house due to no air or a poorly working chiller.I'm ashamed of Ramey and Associates for telling a lie about my sister she did not verbally abuse your maintenance tech she only told him there's always a way to fix anything if it wasn't for my sister *** *** they would not have put in the air conditioning units in the basement she only told him you can always drill a hole through the wall, and at the end of talking to your maintenance tech we all were joking and laughing I would not call that verbal abuseMaybe your management should be more discreet about talking to the maintenance techs about the owner because it was your maintenance tech who told my sister and I about the owner not wanting to pay.I believe that the documentation provided will show that Ramey And Associates did not do their part as a management company and abused all tenants who had to suffer all summer long at *** Place Apartments *** *** ***, *** ** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
*** ***
?
State law does not state whomever wrote the security deposit check is the one who gets the money back? If this is true then I would like to have Mr*** show me the exact KY law he is referring toThe Move in and Move out inspection form I SIGNED on Move In on April 25, and Move out on May 5, specifically states, "Security Deposit in the amount of $1,held by the landlord shall be applied to damages listed above and rent and fees if any due, and remainder returned to Tenant at the below address." ? This form does not state that the deposit money would be sent to *** Mine's parents? I attached a copy of the Move In and Move Out Inspection form with this complaint? I told *** or *** to mail my refund check to my address on the check I gave her on May 5, ? Also, the only person I spoke to on May 5, was *** or *** and she specifically stated that I would receive a refund of my deposit and remainder of the May rent? I would like a full refund of ? the? TOTAL owed to me,$

In response to the complaint filed:
[if !supportLists]1)? ? ? ? ? [endif]Copies of the lease and moinspections are given at the day of move in
[if !supportLists]2)? ? ? ? ? [endif]The remainder of
the security deposit was sent back to the person who wrote the original check due to state lawAttached you will find a copy of the deposit check we received and a copy of the letter we sent out with the return of the remaining security depositWe have to re-issue the security deposit check back to the party who wrote out the check by lawIf Mr*** paid his portion of the deposit to the parents of *** ***, he has to follow up with them in order to get that money backSince the security deposit check our company received was from C E *** and *** ***, that is who we have to re-issue the refund to
[if !supportLists]3)? ? ? ? ? [endif]Per Paragraph of the lease signed by Mr*** and all the residents, we require a full days written notice before the tenants next rent due date which in simpler terms is days written noticeWe received a written notice from of the tenants (*** ***) on March 20th that he intended to vacate the property at the end of AprilIt appears several phone calls were made to the other tenants but I do not have a formal written notice to vacate from any other of the tenantsWe have full rights to retain all funds paid out for the month of May since proper notice was not givenWe also only received partial rent in the month of April.? ?
Upon reviewing the complaint it appears that *** or *** may have informed Mr*** that he would be getting a refund for May, which was not correct*** in our office handles tenant moand move-out schedules and would have been the only one who could have provided this information accuratelySince Mr*** claims he received inaccurate information and I cannot prove otherwise, I would be happy to refund his rent payment he paid for the month of May in full, including the amount due from May to May
Thanks,
*** ***
Office Manager

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Ramey & Associates, Inc Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff...

Member: Response: We received an application from [redacted] on the 7th of June. The first page of the application requires the address of the property being applied. This application stated Louisville, KY. An application cannot be processed without knowing what property the applicant wants. An attempt to contact the applicant to see what property they were applying for was attempted. Contact was eventually made and our staff was finally able to determine which property the applicant wanted. The property desired already had 2 applications ahead of their application as we process applications for each property 1 at a time in the order we receive them. [redacted] application fee of $35.00 was refunded once we were able to make contact and see if they were still interested. The fee was refunded back to them through PayPal – which is the method that the applicant paid the application fee. Sent on: 7/6/2016 2:51:00 PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In regards to Ramey And Associates my response follows:Due to the lack of proof of invoices for 2016 from [redacted] Pest Control that Ramey claims in their report have treated up until August 31, 2016 which is not true. Since I found  better employment Ramey did not spray for roaches from May 2016 - July 2016 also my new employment started in May 2016.The only time Tenants use the email is when maintenance issues are not getting fixed because I can't get nothing done over the phone. Again I will state I spent most all summer over at my mothers house due to no air or a poorly working chiller.I'm ashamed of Ramey and Associates for telling a lie about my sister she did not verbally abuse your maintenance tech she only told him there's always a way to fix anything if it wasn't for my sister [redacted] they would not have put in the air conditioning units in the basement she only told him you can always drill a hole through the wall, and at the end of talking to your maintenance tech we all were joking and laughing I would not call that verbal abuse. Maybe your management should be more discreet about talking to the maintenance techs about the owner because it was your maintenance tech who told my sister and I about the owner not wanting to pay.I believe that the documentation provided will show that Ramey And Associates did not do their part as a management company and abused all tenants who had to suffer all summer long at [redacted] Place Apartments [redacted], [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
State law does not state whomever wrote the security deposit check is the one who gets the money back.  If this is true then I would like to have Mr. [redacted] show me the exact KY law he is referring to. The Move in and Move out inspection form I SIGNED on Move In on April 25, 2015 and Move out on May 5, 2015 specifically states, "Security Deposit in the amount of $1,100 held by the landlord shall be applied to damages listed above and rent and fees if any due, and remainder returned to Tenant at the below address."  This form does not state that the deposit money would be sent to [redacted] Mine's parents.  I attached a copy of the Move In and Move Out Inspection form with this complaint.   I told [redacted] or [redacted] to mail my refund check to my address on the check I gave her on May 5, 2015.  Also, the only person I spoke to on May 5, 2015 was [redacted] or [redacted] and she specifically stated that I would receive a refund of my deposit and remainder of the May rent.  I would like a full refund of  the TOTAL owed to me,$555.86.

In regards to the requested repair issues, Replacement windows for this property are in the process. Our contractor has the information and contact information for the resident. Per an email between maintenance and the residents, we have agreed to install the 220 outlet plug in the basement in...

exchange for compensation for the LGE bills. Thanks, [redacted]Accounts Receivable     Ramey & Associates, Inc.      P O Box 39491      Louisville, KY 40233-9491   Office           ###-###-####  Fax               ###-###-####

Ms. [redacted] stated that invoices from [redacted] Pest Control was not proof enough of the pest control being completed at the building. [redacted] pest control is a professional pest control company that our company has used for years for all of our pest control issues. We rely on their expert opinions in regards to treating our units. We have attached the invoices again and proof of payment including the last treatment on Aug 31. – more than enough proof that the property was regularly being treated for pest control. Ms. [redacted]’s departure from the company had no effect at all on the company’s decision on pest control – that complex has over 30 rented units that all get treatment at the same time with residents who depend on our company. The rental and sales email has never been used for maintenance issues and if tenants do send emails to that account for any issues other than buying or renting a listed property they are informed of the error. Every time our company received a call about the down chiller, we responded quickly. The date of August 27 when several emails were sent is a Saturday. The office is not open on Saturdays and the rental and sales email is not monitored on the weekends. The maintenance line is monitored 24/7 by 3 different people. Ms. [redacted] is aware of this not only as a resident, but as a past employee. The company is in agreeance that the chiller system repeatedly gave us issues this summer. During the last issue with the chiller it was determined that the chiller would not be repaired and ac window units and/or portable units were installed in every unit as quickly as we could get them installed. Since that time we have not received any additional complaints. Any water issues and/or leaks have been resolved with the non-use of the chiller system and proper repairs were made.   [redacted]Accounts Receivable