Ms [redacted] stated that invoices from [redacted] Pest Control was not proof enough of the pest control being completed at the building [redacted] pest control is a professional pest control company that our company has used for years for all of our pest control issuesWe rely on their expert opinions in regards to treating our unitsWe have attached the invoices again and proof of payment including the last treatment on Aug ?" more than enough proof that the property was regularly being treated for pest controlMs [redacted] ’s departure from the company had no effect at all on the company’s decision on pest control ?" that complex has over rented units that all get treatment at the same time with residents who depend on our companyThe rental and sales email has never been used for maintenance issues and if tenants do send emails to that account for any issues other than buying or renting a listed property they are informed of the errorEvery time our company received a call about the down chiller, we responded quicklyThe date of August when several emails were sent is a? SaturdayThe office is not open on Saturdays and the rental and sales email is not monitored on the weekendsThe maintenance line is monitored 24/by different peopleMs [redacted] is aware of this not only as a resident, but as a past employeeThe company is in agreeance that the chiller system repeatedly gave us issues this summerDuring the last issue with the chiller it was determined that the chiller would not be repaired and ac window units and/or portable units were installed in every unit as quickly as we could get them installedSince that time we have not received any additional complaintsAny water issues and/or leaks have been resolved with the non-use of the chiller system and proper repairs were made.? ? ? [redacted] ***Accounts? Receivable?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] State law does not state whomever wrote the security deposit check is the one who gets the money back If this is true then I would like to have Mr [redacted] show me the exact KY law he is referring toThe Move in and Move out inspection form I SIGNED on Move In on April 25, and Move out on May 5, specifically states, "Security Deposit in the amount of $1,held by the landlord shall be applied to damages listed above and rent and fees if any due, and remainder returned to Tenant at the below address." This form does not state that the deposit money would be sent to [redacted] Mine's parents I attached a copy of the Move In and Move Out Inspection form with this complaint I told [redacted] or [redacted] to mail my refund check to my address on the check I gave her on May 5, Also, the only person I spoke to on May 5, was [redacted] or [redacted] and she specifically stated that I would receive a refund of my deposit and remainder of the May rent I would like a full refund of the TOTAL owed to me,$
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.In regards to Ramey And Associates my response follows:Due to the lack of proof of invoices for from [redacted] Pest Control that Ramey claims in their report have treated up until August 31, which is not trueSince I found better employment Ramey did not spray for roaches from May - July also my new employment started in May 2016.The only time Tenants use the email is when maintenance issues are not getting fixed because I can't get nothing done over the phoneAgain I will state I spent most all summer over at my mothers house due to no air or a poorly working chiller.I'm ashamed of Ramey and Associates for telling a lie about my sister she did not verbally abuse your maintenance tech she only told him there's always a way to fix anything if it wasn't for my sister [redacted] they would not have put in the air conditioning units in the basement she only told him you can always drill a hole through the wall, and at the end of talking to your maintenance tech we all were joking and laughing I would not call that verbal abuseMaybe your management should be more discreet about talking to the maintenance techs about the owner because it was your maintenance tech who told my sister and I about the owner not wanting to pay.I believe that the documentation provided will show that Ramey And Associates did not do their part as a management company and abused all tenants who had to suffer all summer long at [redacted] Place Apartments [redacted] , [redacted] Regards, [redacted]
In regards to the requested repair issues, Replacement windows for this property are in the process. Our contractor has the information and contact information for the resident. Per an email between maintenance and the residents, we have agreed to install the 220 outlet plug in the basement in... exchange for compensation for the LGE bills. Thanks, [redacted] ***Accounts Receivable Ramey & Associates, Inc. P O Box 39491 Louisville, KY 40233-9491 Office ###-###-#### Fax ###-###-####
Business Response to a Complaint Complaint ID#: [redacted] Company Name: Ramey & Associates, Inc Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: We received an application from [redacted] on the 7th of JuneThe first page of the application requires the address of the property being appliedThis application stated Louisville, KYAn application cannot be processed without knowing what property the applicant wantsAn attempt to contact the applicant to see what property they were applying for was attemptedContact was eventually made and our staff was finally able to determine which property the applicant wantedThe property desired already had applications ahead of their application as we process applications for each property at a time in the order we receive them [redacted] application fee of $was refunded once we were able to make contact and see if they were still interestedThe fee was refunded back to them through PayPal – which is the method that the applicant paid the application feeSent on: 7/6/2:51:PM
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below Regards, [redacted] State law does not state whomever wrote the security deposit check is the one who gets the money back If this is true then I would like to have Mr [redacted] show me the exact KY law he is referring toThe Move in and Move out inspection form I SIGNED on Move In on April 25, and Move out on May 5, specifically states, "Security Deposit in the amount of $1,held by the landlord shall be applied to damages listed above and rent and fees if any due, and remainder returned to Tenant at the below address." This form does not state that the deposit money would be sent to [redacted] Mine's parents I attached a copy of the Move In and Move Out Inspection form with this complaint I told [redacted] or [redacted] to mail my refund check to my address on the check I gave her on May 5, Also, the only person I spoke to on May 5, was [redacted] or [redacted] and she specifically stated that I would receive a refund of my deposit and remainder of the May rent I would like a full refund of the TOTAL owed to me,$
Ms [redacted] stated that invoices from [redacted] Pest Control was not proof enough of the pest control being completed at the building [redacted] pest control is a professional pest control company that our company has used for years for all of our pest control issuesWe rely on their expert opinions in regards to treating our unitsWe have attached the invoices again and proof of payment including the last treatment on Aug ?" more than enough proof that the property was regularly being treated for pest controlMs [redacted] ’s departure from the company had no effect at all on the company’s decision on pest control ?" that complex has over rented units that all get treatment at the same time with residents who depend on our companyThe rental and sales email has never been used for maintenance issues and if tenants do send emails to that account for any issues other than buying or renting a listed property they are informed of the errorEvery time our company received a call about the down chiller, we responded quicklyThe date of August when several emails were sent is a? SaturdayThe office is not open on Saturdays and the rental and sales email is not monitored on the weekendsThe maintenance line is monitored 24/by different peopleMs [redacted] is aware of this not only as a resident, but as a past employeeThe company is in agreeance that the chiller system repeatedly gave us issues this summerDuring the last issue with the chiller it was determined that the chiller would not be repaired and ac window units and/or portable units were installed in every unit as quickly as we could get them installedSince that time we have not received any additional complaintsAny water issues and/or leaks have been resolved with the non-use of the chiller system and proper repairs were made.? ? ? [redacted] ***Accounts? Receivable?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] State law does not state whomever wrote the security deposit check is the one who gets the money back If this is true then I would like to have Mr [redacted] show me the exact KY law he is referring toThe Move in and Move out inspection form I SIGNED on Move In on April 25, and Move out on May 5, specifically states, "Security Deposit in the amount of $1,held by the landlord shall be applied to damages listed above and rent and fees if any due, and remainder returned to Tenant at the below address." This form does not state that the deposit money would be sent to [redacted] Mine's parents I attached a copy of the Move In and Move Out Inspection form with this complaint I told [redacted] or [redacted] to mail my refund check to my address on the check I gave her on May 5, Also, the only person I spoke to on May 5, was [redacted] or [redacted] and she specifically stated that I would receive a refund of my deposit and remainder of the May rent I would like a full refund of the TOTAL owed to me,$
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.In regards to Ramey And Associates my response follows:Due to the lack of proof of invoices for from [redacted] Pest Control that Ramey claims in their report have treated up until August 31, which is not trueSince I found better employment Ramey did not spray for roaches from May - July also my new employment started in May 2016.The only time Tenants use the email is when maintenance issues are not getting fixed because I can't get nothing done over the phoneAgain I will state I spent most all summer over at my mothers house due to no air or a poorly working chiller.I'm ashamed of Ramey and Associates for telling a lie about my sister she did not verbally abuse your maintenance tech she only told him there's always a way to fix anything if it wasn't for my sister [redacted] they would not have put in the air conditioning units in the basement she only told him you can always drill a hole through the wall, and at the end of talking to your maintenance tech we all were joking and laughing I would not call that verbal abuseMaybe your management should be more discreet about talking to the maintenance techs about the owner because it was your maintenance tech who told my sister and I about the owner not wanting to pay.I believe that the documentation provided will show that Ramey And Associates did not do their part as a management company and abused all tenants who had to suffer all summer long at [redacted] Place Apartments [redacted] , [redacted] Regards, [redacted]
In regards to the requested repair issues, Replacement windows for this property are in the process. Our contractor has the information and contact information for the resident. Per an email between maintenance and the residents, we have agreed to install the 220 outlet plug in the basement in... exchange for compensation for the LGE bills. Thanks, [redacted] ***Accounts Receivable Ramey & Associates, Inc. P O Box 39491 Louisville, KY 40233-9491 Office ###-###-#### Fax ###-###-####
Business Response to a Complaint Complaint ID#: [redacted] Company Name: Ramey & Associates, Inc Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: We received an application from [redacted] on the 7th of JuneThe first page of the application requires the address of the property being appliedThis application stated Louisville, KYAn application cannot be processed without knowing what property the applicant wantsAn attempt to contact the applicant to see what property they were applying for was attemptedContact was eventually made and our staff was finally able to determine which property the applicant wantedThe property desired already had applications ahead of their application as we process applications for each property at a time in the order we receive them [redacted] application fee of $was refunded once we were able to make contact and see if they were still interestedThe fee was refunded back to them through PayPal – which is the method that the applicant paid the application feeSent on: 7/6/2:51:PM
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below Regards, [redacted] State law does not state whomever wrote the security deposit check is the one who gets the money back If this is true then I would like to have Mr [redacted] show me the exact KY law he is referring toThe Move in and Move out inspection form I SIGNED on Move In on April 25, and Move out on May 5, specifically states, "Security Deposit in the amount of $1,held by the landlord shall be applied to damages listed above and rent and fees if any due, and remainder returned to Tenant at the below address." This form does not state that the deposit money would be sent to [redacted] Mine's parents I attached a copy of the Move In and Move Out Inspection form with this complaint I told [redacted] or [redacted] to mail my refund check to my address on the check I gave her on May 5, Also, the only person I spoke to on May 5, was [redacted] or [redacted] and she specifically stated that I would receive a refund of my deposit and remainder of the May rent I would like a full refund of the TOTAL owed to me,$