Our records do indicate that Ms. [redacted] did bring the vehicle back to have the rear door repaired. Our records do not show that the vehicle has been back in our service department since the day we repaired the door. The vehicle was purchased as is-no warranty and Ms. [redacted] signed the buyers guide...
stating that. To the best of my knowledge I have never been contacted by Ms. [redacted] for any of the complaints. Unless my service department diagnoses a vehicle it is hard for me to respond to any outside work that has been done. During any routine maintenance of a vehicle the transmission fluid should be checked.. Thank you[redacted]General ManagerRamey Automotive
Customer became more flexible on color and we were able to find a vehicle that would satisfy the customer and the bank.[redacted]General ManagerRamey Automotive
Hello! My name is [redacted], General Manager of Ramey Automotive. I'm sorry you've had a bad experience here at Ramey Automotive. We strive to make every customers experience an exceptional one. Unfortunately much of what needs to be discussed due to privacy laws can't be discussed on a public...
website. I can say that Ramey Automotive did our best in correcting an issue that we are not at fault for. However, if you'd like to call me personally we can discuss it. I look forward to hearing from you and hope you have a great day!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...
satisfactory to me. But I want to add, from the beginning I said the color wasn't an issue as long as it was crew cab. In fact I had sent the info on the same truck prior to them telling me the deal could not be done. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our records do indicate that Ms. [redacted] did bring the vehicle back to have the rear door repaired. Our records do not show that the vehicle has been back in our service department since the day we repaired the door. The vehicle was purchased as is-no warranty and Ms. [redacted] signed the buyers guide...
stating that. To the best of my knowledge I have never been contacted by Ms. [redacted] for any of the complaints. Unless my service department diagnoses a vehicle it is hard for me to respond to any outside work that has been done. During any routine maintenance of a vehicle the transmission fluid should be checked.. Thank you[redacted]General ManagerRamey Automotive
Customer became more flexible on color and we were able to find a vehicle that would satisfy the customer and the bank.[redacted]General ManagerRamey Automotive
Hello! My name is [redacted], General Manager of Ramey Automotive. I'm sorry you've had a bad experience here at Ramey Automotive. We strive to make every customers experience an exceptional one. Unfortunately much of what needs to be discussed due to privacy laws can't be discussed on a public...
website. I can say that Ramey Automotive did our best in correcting an issue that we are not at fault for. However, if you'd like to call me personally we can discuss it. I look forward to hearing from you and hope you have a great day!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...
satisfactory to me. But I want to add, from the beginning I said the color wasn't an issue as long as it was crew cab. In fact I had sent the info on the same truck prior to them telling me the deal could not be done. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]