Thank you for allowing us to address this member concern After doing lots of research we finally found the person this member is referring to She said she signed her friend up but she failed to give us the name of that person on the Revdex.com concern After looking at the notes we find that our member cancelled her membership in It was terminated She mentioned to our cancellation manager that she wanted to cancel her friends contract also that she was paying for We advised her to have the friend contact us to give us another form of payment to put on the account We never heard from her friend until July 18, At that time the friend called us and we advised him to mail a cancellation request and we gave him the address We never received it and did not hear back from him or the member that signed him up We are not sure who she has been speaking with about the five cancellation requests because we have no evidence of these calls The member contract went into auto renewal and kept billing We don't have any information showing that Ms [redacted] called us back We have terminated the account immediately today I did call our member to discuss and left a voicemail for her We will be glad to help if you need further assistance Thank you Max Fitness - Customer Service
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI am still unsure how my paperwork says my membership started January and how the representative from Max Fitness is saying my month contract doesn't end until November From my calculations months from January would be February It seems like Max Fitness doesn't want to take responsibility for their OWN front desk staff who clearly do not understand their policyNo medical paperwork was turned in because I was told this was not an option BY YOUR STAFFSo maybe you need to have a staff meeting and inform your staff on what policies they should enforce especially when the person has medical documentationAlso, you should probably train your staff to take notesAs a counselor, we learn to always take notes hence is why I had enough information to seek legal action against this facilityIf you need the medical paperwork I will be more than happy to send you a copyYes I responded also to MsBelle and never received a response back from her about my accountIs that the fault of mine that I work during the day and cannot answer phone calls? No that is why I sent her a very detailed EMAIL stating my issuesNo I did not answer nor respond to the call I received on Friday because I was awaiting advice from my legal teamI sent a check for $to your main office to cancel my membership and will be expecting my check backAdvice to you Max Fitness, you have horrible reviews about the same thing MONEY, if you stated your policies while your staff is signing people up for memberships, I'm sure you wouldnt have this issueSo Yes I will accept my refund and will definitely write a review about my time at this gym which wasn't bad at all but you took my money instantly when I signed up for a membership years ago but it takes months to cancel a membership? On top of thatI had to seek legal action to get out of a contract with a GYM!!!! Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Thank you for the opportunity of responding to this member concern Unfortunately the agreement signed for Custom Built personal training does not allow for any refunds, even if the sessions have not been used We regret that we cannot offer a refund on behalf of Custom Built Please contact us if you have further questions We wish the best of luck to our member during her pregnancy and after! [redacted] - Customer Service - Max Fitness Elite - Columbus, GA
Thank you for allowing us the opportunity to resolve this member issue We have investigated the account and after speaking with our member this morning we have resolved the issue to members satisfaction Please contact us if you require further information Max Fitness - Columbus, GA
Thank you for the opportunity to respond to this member concern This membership was cancelled on June 27th, one day after we received this member concern All departments got together and made the decision to terminate the agreement We hope Mr [redacted] was satisfied with this Thank you- Customer Service - Max Fitness - Columbus, GA
There was a name and phone number on the original reply from our company but we have received no messages from member Also we are hoping that the members would not hand over $cash to someone in the gym and not get a receipt? No receipt or proof of that comment has been mentioned Again please call the number left for you on the original reply Thank you
Thank you for contacting us about this member concern Our member's wife also submitted a concern which we answered earlier today As mentioned in the reply earlier, we have terminated both agreements and voided the balance due There has been no negative credit reported on either account At this time upper management will not authorize a refund due to the fact agreements were signed and initialed as read and understood We apologize for any inconvenience and for any miscommunication between member and sales staff There was no intent to scam or confuse member All policies, rules, cancellation fees and such were initialed as understood Please let us know if you have further questions Thank you Max Fitness customer service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
Thank you for giving us the opportunity to respond to this member concern We have talked to our member and discovered just how the problem occurred We have refunded the member for all monies that were collected from him Our member is satisfied with the outcome and we wish him the best Please contact us if you need further information Max Fitness - Customer Service - Columbus GA
Thank you for the opportunity of responding to this member concern. We have spoken with our member and have agreed on an answer to his concern. Please contact us if you require further assistance with this membership! Thank you so much. Customer
Relations Max Fitness - Columbus, GAoffice ** ***
Thank you for your patience while we investigated the situation mentioned by the member. We have determined that our member can terminate the personal training membership as he did attempt to rescind in the proper time frame. The account has been terminated. Our member mentioned that he wanted a refund but according to our records member has disputed all charges with his bank so at this time a refund will not apply. Please contact us with any questions regarding this account. We wish the best to our member with his fitness goals. Thank you. Max Fitness - Columbus, GA
[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for allowing us to address this member concern. Our member was under contract with a signed agreement for months. The contract does not expire until November 2016. We do not have any notes in our system regarding all the medical information or the request to
cancel. We have nothing to go on as to how or when member tried to cancel. We do know that Ms*** contacted her in April about the past due balance. As a courtesy to our member we have agreed to cancel the contract early, and we have voided the enhancement fee and April and May dues. The account is terminated with no balance due. I attempted to call our member but was unable to reach her. We wish her the very best with a speedy recovery. Max Fitness - Auburn, ALCustomer Service
Thank you for allowing us to respond to this member concern. We submitted this concern to management because the member says he did not want to sign up for a year contract. I do not know how this confusion occurred but we are trying to correct it. After the review the account
has been terminated. When the member talked with our cancellation department they used profanity during the conversation which never solves or helps the situation. We have made this decision to help our military member since he was hurt while in training. If you have any questions please feel free to contact us. Max Fitness Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowAttached you will find a copy of my contract as well as an email from Ms*** from AC Fitness stating she would extend my sessions post delivery and past expiryI will not be able to recoup those sessions as I will be relocating due to an ARMY PCS moveI have no choice and cannot use my sessions after delivery because I will be living in a different state, Again, I can provide a doctors noteMy pregnancy is high risk and I am not allowed to continue with personal trainingIt seems reasonable to me that since I will be unable to use up my sessions due to PCSing that I be reimbursed the moneyThank you,
***
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Thank you for the opportunity to respond to this member concern. After much investigation and the great help from Ms*** in our cancellation department we found several discrepancies in the agreement when member first joined. We had two types of membership for the same monthly
fee. She wanted month to month and we signed her up for the other membership. We believe our member owed two payments even with the discrepancies but our upper management has agreed to void her balance and terminate. We hope our member will be pleased with this outcome. We wish her the best of luck with her fitness goals and hope she will consider us again! Customer Service - Columbus, GA
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meIt is too bad that this business chooses to treat its customers so poorlyHopefully in the future they do not drive other customers seeking to resolve issues to use profanity when talking to customer service representatives, though I see it as a highly probable circumstance, given their ludicrous criteria to cancel a simple gym membership and condescending attitudes.
Regards,
*
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Max Fitness still has not resolved the charges I have disputed against themNow, a month later I still haven't received a copy of the contract nor any headway to a refundThough they are threatening to send me to collections as of 6/8/2015, which would wrongfully ruin my credit over a simple matterI was well within the time period to cancel for a full refund, and put a stop payment days after signing the contract (which I never received a copy to review) , which I would think proves my intent to cancel.
Regards,
*** ***
Thank you for the opportunity of responding to this member concern. We have verified the information provided and have voided the balance and terminated the agreement. We wish this member the best of luck and a Merry Christmas! Max Fitness - Customer Service
Thank you for allowing us to address this member concern After doing lots of research we finally found the person this member is referring to She said she signed her friend up but she failed to give us the name of that person on the Revdex.com concern After looking at the notes we find that our member cancelled her membership in It was terminated She mentioned to our cancellation manager that she wanted to cancel her friends contract also that she was paying for We advised her to have the friend contact us to give us another form of payment to put on the account We never heard from her friend until July 18, At that time the friend called us and we advised him to mail a cancellation request and we gave him the address We never received it and did not hear back from him or the member that signed him up We are not sure who she has been speaking with about the five cancellation requests because we have no evidence of these calls The member contract went into auto renewal and kept billing We don't have any information showing that Ms [redacted] called us back We have terminated the account immediately today I did call our member to discuss and left a voicemail for her We will be glad to help if you need further assistance Thank you Max Fitness - Customer Service
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI am still unsure how my paperwork says my membership started January and how the representative from Max Fitness is saying my month contract doesn't end until November From my calculations months from January would be February It seems like Max Fitness doesn't want to take responsibility for their OWN front desk staff who clearly do not understand their policyNo medical paperwork was turned in because I was told this was not an option BY YOUR STAFFSo maybe you need to have a staff meeting and inform your staff on what policies they should enforce especially when the person has medical documentationAlso, you should probably train your staff to take notesAs a counselor, we learn to always take notes hence is why I had enough information to seek legal action against this facilityIf you need the medical paperwork I will be more than happy to send you a copyYes I responded also to MsBelle and never received a response back from her about my accountIs that the fault of mine that I work during the day and cannot answer phone calls? No that is why I sent her a very detailed EMAIL stating my issuesNo I did not answer nor respond to the call I received on Friday because I was awaiting advice from my legal teamI sent a check for $to your main office to cancel my membership and will be expecting my check backAdvice to you Max Fitness, you have horrible reviews about the same thing MONEY, if you stated your policies while your staff is signing people up for memberships, I'm sure you wouldnt have this issueSo Yes I will accept my refund and will definitely write a review about my time at this gym which wasn't bad at all but you took my money instantly when I signed up for a membership years ago but it takes months to cancel a membership? On top of thatI had to seek legal action to get out of a contract with a GYM!!!! Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Thank you for the opportunity of responding to this member concern Unfortunately the agreement signed for Custom Built personal training does not allow for any refunds, even if the sessions have not been used We regret that we cannot offer a refund on behalf of Custom Built Please contact us if you have further questions We wish the best of luck to our member during her pregnancy and after! [redacted] - Customer Service - Max Fitness Elite - Columbus, GA
Thank you for allowing us the opportunity to resolve this member issue We have investigated the account and after speaking with our member this morning we have resolved the issue to members satisfaction Please contact us if you require further information Max Fitness - Columbus, GA
Thank you for the opportunity to respond to this member concern This membership was cancelled on June 27th, one day after we received this member concern All departments got together and made the decision to terminate the agreement We hope Mr [redacted] was satisfied with this Thank you- Customer Service - Max Fitness - Columbus, GA
There was a name and phone number on the original reply from our company but we have received no messages from member Also we are hoping that the members would not hand over $cash to someone in the gym and not get a receipt? No receipt or proof of that comment has been mentioned Again please call the number left for you on the original reply Thank you
Thank you for contacting us about this member concern Our member's wife also submitted a concern which we answered earlier today As mentioned in the reply earlier, we have terminated both agreements and voided the balance due There has been no negative credit reported on either account At this time upper management will not authorize a refund due to the fact agreements were signed and initialed as read and understood We apologize for any inconvenience and for any miscommunication between member and sales staff There was no intent to scam or confuse member All policies, rules, cancellation fees and such were initialed as understood Please let us know if you have further questions Thank you Max Fitness customer service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
Thank you for giving us the opportunity to respond to this member concern We have talked to our member and discovered just how the problem occurred We have refunded the member for all monies that were collected from him Our member is satisfied with the outcome and we wish him the best Please contact us if you need further information Max Fitness - Customer Service - Columbus GA
Thank you for the opportunity of responding to this member concern. We have spoken with our member and have agreed on an answer to his concern. Please contact us if you require further assistance with this membership! Thank you so much. Customer
Relations Max Fitness - Columbus, GAoffice ** ***
Thank you for your patience while we investigated the situation mentioned by the member. We have determined that our member can terminate the personal training membership as he did attempt to rescind in the proper time frame. The account has been terminated. Our member mentioned that he wanted a refund but according to our records member has disputed all charges with his bank so at this time a refund will not apply. Please contact us with any questions regarding this account. We wish the best to our member with his fitness goals. Thank you. Max Fitness - Columbus, GA
[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for allowing us to address this member concern. Our member was under contract with a signed agreement for months. The contract does not expire until November 2016. We do not have any notes in our system regarding all the medical information or the request to
cancel. We have nothing to go on as to how or when member tried to cancel. We do know that Ms*** contacted her in April about the past due balance. As a courtesy to our member we have agreed to cancel the contract early, and we have voided the enhancement fee and April and May dues. The account is terminated with no balance due. I attempted to call our member but was unable to reach her. We wish her the very best with a speedy recovery. Max Fitness - Auburn, ALCustomer Service
Thank you for allowing us to respond to this member concern. We submitted this concern to management because the member says he did not want to sign up for a year contract. I do not know how this confusion occurred but we are trying to correct it. After the review the account
has been terminated. When the member talked with our cancellation department they used profanity during the conversation which never solves or helps the situation. We have made this decision to help our military member since he was hurt while in training. If you have any questions please feel free to contact us. Max Fitness Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowAttached you will find a copy of my contract as well as an email from Ms*** from AC Fitness stating she would extend my sessions post delivery and past expiryI will not be able to recoup those sessions as I will be relocating due to an ARMY PCS moveI have no choice and cannot use my sessions after delivery because I will be living in a different state, Again, I can provide a doctors noteMy pregnancy is high risk and I am not allowed to continue with personal trainingIt seems reasonable to me that since I will be unable to use up my sessions due to PCSing that I be reimbursed the moneyThank you,
***
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Thank you for the opportunity to respond to this member concern. After much investigation and the great help from Ms*** in our cancellation department we found several discrepancies in the agreement when member first joined. We had two types of membership for the same monthly
fee. She wanted month to month and we signed her up for the other membership. We believe our member owed two payments even with the discrepancies but our upper management has agreed to void her balance and terminate. We hope our member will be pleased with this outcome. We wish her the best of luck with her fitness goals and hope she will consider us again! Customer Service - Columbus, GA
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meIt is too bad that this business chooses to treat its customers so poorlyHopefully in the future they do not drive other customers seeking to resolve issues to use profanity when talking to customer service representatives, though I see it as a highly probable circumstance, given their ludicrous criteria to cancel a simple gym membership and condescending attitudes.
Regards,
*
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Max Fitness still has not resolved the charges I have disputed against themNow, a month later I still haven't received a copy of the contract nor any headway to a refundThough they are threatening to send me to collections as of 6/8/2015, which would wrongfully ruin my credit over a simple matterI was well within the time period to cancel for a full refund, and put a stop payment days after signing the contract (which I never received a copy to review) , which I would think proves my intent to cancel.
Regards,
*** ***
Thank you for the opportunity of responding to this member concern. We have verified the information provided and have voided the balance and terminated the agreement. We wish this member the best of luck and a Merry Christmas! Max Fitness - Customer Service