We received your letter in the mail in regards to [redacted] , We have done everything upon her request pertaining to her Ford Explorer, as far as the Alpha warranty we no longer use themShe can contact them to get her a warranty on her vehicleThe phone number I [redacted] or she can mail them at [redacted] ***They can better assist her with her needs
Despite testing & checking several times, we were never able to duplicate any tire leak on this vehicle [redacted] offered to replace her tires at a pro-rated rate due to the mileage on the vehicle This offer was not acceptable to [redacted] [redacted] agreed to make up the difference in the price of the tires and laborThis is to inform you that [redacted] tires have been replaced on her vehicle, at no charge to her, on 10-19- This cost was paid for by [redacted] , as a good-will gesture from both companies Thank you, [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] They are not truthful, how would I have known that the the man that does the paintless dent repair is only there on Thursday's, if we had not made prier arrangments to fix the dent in the tailgateI talked to an attorney and showed him the I owe you, and they did not list what was to be repaired on the truckFurther, we looked over the tailgate after the missing paint was touched up and he agreed then to repair the dents as well! Further, they lied about the price of the truck, and took part in advertising! Regards, [redacted] ***
We have received your letter stating we have an unsatisfied customerID number ***The letter states that the customer is upset about the occurrence of problems pertaining to the Ford Explorer XLTWithin the 10,miles they have obtained from purchase we have no idea the driving
conditions they have been underSuch as tires wear, down to how much the brakes have been usedThese are wear and tear objectsThat's why customers have to maintain their vehiclesWe understand the customers frustrations pertaining to the events, but we have no way of knowing how they maintain the vehicle, of that matter.as for resolving the issues, we will be more than happy to give them all the service and parts and our employee costWe hope with us doing this, this will help resolve the all the problems that were addressed to usThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** *nd have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.(see
attachment)
Regards,
*** ***
In response to complaint number *** *** *** *** did buy a ford fwith yin numb** *** on 6/30/which we took on trade 06/15/2015.1t is no unusual to trade for a vehicle without a title due to a customer not having it with them or there being a payoff in
which a bank would hold the titleIn this case the customer did not have the title at the time of tradeWhen we received the title from the customer it was in his wife's name and needed to be signed by herAfter several requests for her to come in and sign the title we were finally able to get her signatureThen we sent everything to the WV dmv .We apologize for all inconvenience and add we would in any way sell a stolen vehicle or do anything to impede the timeliness of title work In this case we were at the mercy of the customer who traded the vehicleThanks *** *** General Manager
To whom it may concern;I would like to address the concerns bought by Ms*** regarding the nature of her deal made with usWhen Ms*** arrived to my dealership, I greeted her, knowing her from a past deal I had done with herShe told me she had traded her *** diesel truck for an F-150,
and immediately regretted itShe was at my dealership to complete some paperwork related to her trade at the other dealershipWhile I was chatting to her, I asked her why she went to an F-and she said she already missed her ***, and I offered to trade her againI told her I would do everything I could to wipe out the deal done earlier that day and to put her in a better financial situation with a truck she preferredI cannot at this time recall what the Internet price was, but, being that I am the webmaster for Ramey Ford in Princeton, I can tell you that our website was, and still is designed to offer the MSRP price less whatever publicly available rebates are being offered by fordBelow that price is a disclaimer that mentions that if you don't qualify then those rebates won't be offered, AND if you were to choose an alternate method of financing, for example in Ms*** case, a 0% option, then you don't get all the other rebates.We never claimed that the advertisement was a mistake, nor did we try to charge her $56,for the truckHer amount financed was going to be $56,and that included her previous payoff, all taxes title and fees, as well as an extended warranty and gap premiumsThe amount financed was also higher because she wanted to take the 0% options, so she then would have lost some of the public rebates as well.After some negotiation, her and the general manager of the dealership agreed on $50,financed to include payoff, all TTF, and her refundables, and the 0% option.Her refundables included a warranty refund she was entitled to from us, as well as from *** Ford in ***, where she purchased a truck earlier that dayShe provided us the purchase agreement from the other dealership and we, together with her, estimated the amount of "product" she had purchased from ***, including extended warranty, gap, and a host of other products the customer wasn't even aware that she had purchasedI cannot recall the exact amount of these as I write this response, but it was in the neighborhood of over $4,from *** FordWhen you trade a vehicle, you can cancel these products, and get the refundsThese refundables were applied as cash down, and included in the final agreed upon amount of $50,financed with 0%She agreed that as soon as she got the check from *** Ford, she would pass that along to usThe time for one of these refunds is 3-weeks, Even though she had purchased earlier in the day, we still granted her days to get the money to usAfter a number of calls, emails, and other attempts to reach Ms***, we finally were able to obtain the money owed to us, after submitting her to a collection agentThe money was collected in January 2017.The truck did in fact have a small paint scratch on the rear tailgate that Ms*** and I noticed as we were walking around the truckWe agreed, and documented, that the paint repair would be taken care ofWithin a week or two, she came in and the paint was repaired as promisedHowever, on a subsequent visit, she had a complaint of a dent in the left side of her tailgateOne that I was certain wasn't there beforeTo be sure, I consulted with our paint repair guy that day who was the same one that repaired the scratch on her tailgateI asked him, with the customer present, if he remembered seeing that dent when he repaired the truck and he said nothe damage, was to the left side of the tailgate, and looked like a folding dentAs if the tailgate had been lowered while something was sitting on the bumper, maybe the size of a baseball approximatelyIn my opinion, as the tailgate was lowered, this hard object was forced in a bind between the tailgate and the bumper, and caused the ribbon type dentThis also damaged the paint in that area.Ms*** demanded that we fix that as wellWe discussed with her on that occasion, and several others when she continued to come in asking for us to fix itWe declined her request each time, as the damage was not on the truck at delivery, and all "we owes" had been satisfiedEventually, several months later, myself, Ms***, and the GM of the dealership had a meeting in which she discussed her complaints, and we described our position, and we made it clear we did not intend to repair the damage that was not caused by us, or was present on the truck at the time of sale.Ramey ford has not received any further calls from Ms*** at the time of writing this letterMy last conversation with her was when she finally paid her bill in January, and soon after that she again requested that we repair the damageI declined, Since then, no contact has been made by Ms*** or by Ramey Ford in Princeton, and the GM or CFO has not received any calls from Ms*** either.To respond to Ms***'s desired settlement, we dispute all claims that she is owed anythingNothing was to be taken off the price of the truckShe was charged a negotiated amount that she agreed to, which was still less than what the truck was advertised for and she got the special interest rate, and her taxes, tags, fees, and products were included in the amount financed, This is what she agreed to on the dayI've tried explaining to her multiple times that a sale price is different than an amount financed, but she still does not understand.We dispute that we can be held responsible for damages she incurred after the time of sale, She does in fact have the we owe document that says we would do the paint repair of the scratch on the tailgate, which we did, And have the records to prove that it was paid to the paint repair contractorShe may have the original advertised price, and that's fineBut the deal she negotiated on the day was not specifically for the sale price, but also for rebates, interest rate, payment, and amount financedAn MSRP window sticker is readily available and can be provided if it serves a purposeWe dispute the "overcharges" she mentions, again, as a part of the amount financed that she negotiated with David S***, GM of Ramey Ford Princeton, in my presence, on the date of the deal.If you need additional information, please feel free to contact us here at the dealershipThank you for handling this matter
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I* *** *nd find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
As pertaining to the complaint put forth by *** ***: The vehicle in question: Ford Escape with VIN: I*** ***This vehicle was in our shop in July 19, 2017, with 44,miles on the odometerWe advised the customer at that time of the situation of the repair time for his
vehicleThe customer stated he had to have a vehicle to useWe also advised the customer Ford would not pay for the rental vehicleThe customer agreed to pay for his own rental at ***The customer went to *** and rented a vehicleHe was given our reduced rental rate of $per day by ***Also, according to the bill, he purchased insurance coverage for the rental vehicleHe was charged by *** for the insurance He voluntarily purchased from *** at the time of signing the rental agreement, which came to $*** *** was billed for the rental of a Ford Ffor days at a reduced rate of $per day, $We did cover $of the rental bill for *** ***He was billed & charged for the remainder of $plus State Tax, which came to $Ford Motor Company explicitly states, in the warranty coverage manual which comes with every new vehicle, that: Ford and your dealer are not responsible for any time or income that you lose, any inconvenience you might be caused, the loss of your transportation or use of your vehicle, the cost of rental vehicles, fuel, telephone, travel, meals, or lodging, the loss of personal or commercial property, the loss of revenue, or for any other incidental or consequential damages you may have." I have attached a copy of the Limitations and Disclaimers from the Model Year Ford Warranty GuideAlso attached are the rental bill from ***, signed Repair Order from Ramey Ford invoices from Ramey FordIf we can be of further assistance to you please feel free to callThank you for your timeThank you, *** *** Service Manager Ramey Ford Lincoln of Princeton ***
We received your fax pertaining to *** ** *** complaint on her Ford ExplorerWe have no other records of *** *** returning to our dealership for more issues concerning the Ford ExplorerThe only records we have is her returning on December 20, and we
fixed the issue she was havingPlease refer back to the previous letter we mailed to you on May 22, for the issue with the warrantyRamey Ford Lincoln Princeton LLC did exactly what *** *** has requested for us to do to help her with her complaint
Despite testing & checking several times, we were never able to duplicate any tire leak on this vehicle. [redacted] offered to replace her tires at a pro-rated rate due to the mileage on the vehicle. This offer was not acceptable to [redacted] agreed to make up the...
difference in the price of the tires and labor. This is to inform you that [redacted] tires have been replaced on her vehicle, at no charge to her, on 10-19-15. This cost was paid for by [redacted] [redacted], as a good-will gesture from both companies. Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] They are not truthful, how would I have known that the the man that does the paintless dent repair is only there on Thursday's, if we had not made prier arrangments to fix the dent in the tailgate. I talked to an attorney and showed him the I owe you, and they did not list what was to be repaired on the truck. Further, we looked over the tailgate after the missing paint was touched up and he agreed then to repair the dents as well! Further, they lied about the price of the truck, and took part in false advertising!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. They have done nothing that I asked at all. I never gave them permission to cancel my warranty. [redacted] is a liar, ask him who signed the cancelled warranty. Please just ask him that. I just want my vehicle fixed. This has ruined my credit and I have a vehicle that is just sitting in my yard. This is the worse experience I have ever dealt with and I'm angry. Once again I didnt sign that cancelled warranty or ever say anything that [redacted] is claiming. I never even spoke with him the day I took it to Ramey to be fixed.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
We received your letter in the mail in regards to [redacted], We have done everything upon her request pertaining to her 2007 Ford Explorer, as far as the Alpha warranty we no longer use them. She can contact them to get her a warranty on her vehicle. The phone number i[redacted] or she can mail them at [redacted]. They can better assist her with her needs.
We received your letter in the mail in regards to [redacted] , We have done everything upon her request pertaining to her Ford Explorer, as far as the Alpha warranty we no longer use themShe can contact them to get her a warranty on her vehicleThe phone number I [redacted] or she can mail them at [redacted] ***They can better assist her with her needs
Despite testing & checking several times, we were never able to duplicate any tire leak on this vehicle [redacted] offered to replace her tires at a pro-rated rate due to the mileage on the vehicle This offer was not acceptable to [redacted] [redacted] agreed to make up the difference in the price of the tires and laborThis is to inform you that [redacted] tires have been replaced on her vehicle, at no charge to her, on 10-19- This cost was paid for by [redacted] , as a good-will gesture from both companies Thank you, [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] They are not truthful, how would I have known that the the man that does the paintless dent repair is only there on Thursday's, if we had not made prier arrangments to fix the dent in the tailgateI talked to an attorney and showed him the I owe you, and they did not list what was to be repaired on the truckFurther, we looked over the tailgate after the missing paint was touched up and he agreed then to repair the dents as well! Further, they lied about the price of the truck, and took part in advertising! Regards, [redacted] ***
We have received your letter stating we have an unsatisfied customerID number ***The letter states that the customer is upset about the occurrence of problems pertaining to the Ford Explorer XLTWithin the 10,miles they have obtained from purchase we have no idea the driving
conditions they have been underSuch as tires wear, down to how much the brakes have been usedThese are wear and tear objectsThat's why customers have to maintain their vehiclesWe understand the customers frustrations pertaining to the events, but we have no way of knowing how they maintain the vehicle, of that matter.as for resolving the issues, we will be more than happy to give them all the service and parts and our employee costWe hope with us doing this, this will help resolve the all the problems that were addressed to usThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** *nd have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.(see
attachment)
Regards,
*** ***
In response to complaint number *** *** *** *** did buy a ford fwith yin numb** *** on 6/30/which we took on trade 06/15/2015.1t is no unusual to trade for a vehicle without a title due to a customer not having it with them or there being a payoff in
which a bank would hold the titleIn this case the customer did not have the title at the time of tradeWhen we received the title from the customer it was in his wife's name and needed to be signed by herAfter several requests for her to come in and sign the title we were finally able to get her signatureThen we sent everything to the WV dmv .We apologize for all inconvenience and add we would in any way sell a stolen vehicle or do anything to impede the timeliness of title work In this case we were at the mercy of the customer who traded the vehicleThanks *** *** General Manager
company response
To whom it may concern;I would like to address the concerns bought by Ms*** regarding the nature of her deal made with usWhen Ms*** arrived to my dealership, I greeted her, knowing her from a past deal I had done with herShe told me she had traded her *** diesel truck for an F-150,
and immediately regretted itShe was at my dealership to complete some paperwork related to her trade at the other dealershipWhile I was chatting to her, I asked her why she went to an F-and she said she already missed her ***, and I offered to trade her againI told her I would do everything I could to wipe out the deal done earlier that day and to put her in a better financial situation with a truck she preferredI cannot at this time recall what the Internet price was, but, being that I am the webmaster for Ramey Ford in Princeton, I can tell you that our website was, and still is designed to offer the MSRP price less whatever publicly available rebates are being offered by fordBelow that price is a disclaimer that mentions that if you don't qualify then those rebates won't be offered, AND if you were to choose an alternate method of financing, for example in Ms*** case, a 0% option, then you don't get all the other rebates.We never claimed that the advertisement was a mistake, nor did we try to charge her $56,for the truckHer amount financed was going to be $56,and that included her previous payoff, all taxes title and fees, as well as an extended warranty and gap premiumsThe amount financed was also higher because she wanted to take the 0% options, so she then would have lost some of the public rebates as well.After some negotiation, her and the general manager of the dealership agreed on $50,financed to include payoff, all TTF, and her refundables, and the 0% option.Her refundables included a warranty refund she was entitled to from us, as well as from *** Ford in ***, where she purchased a truck earlier that dayShe provided us the purchase agreement from the other dealership and we, together with her, estimated the amount of "product" she had purchased from ***, including extended warranty, gap, and a host of other products the customer wasn't even aware that she had purchasedI cannot recall the exact amount of these as I write this response, but it was in the neighborhood of over $4,from *** FordWhen you trade a vehicle, you can cancel these products, and get the refundsThese refundables were applied as cash down, and included in the final agreed upon amount of $50,financed with 0%She agreed that as soon as she got the check from *** Ford, she would pass that along to usThe time for one of these refunds is 3-weeks, Even though she had purchased earlier in the day, we still granted her days to get the money to usAfter a number of calls, emails, and other attempts to reach Ms***, we finally were able to obtain the money owed to us, after submitting her to a collection agentThe money was collected in January 2017.The truck did in fact have a small paint scratch on the rear tailgate that Ms*** and I noticed as we were walking around the truckWe agreed, and documented, that the paint repair would be taken care ofWithin a week or two, she came in and the paint was repaired as promisedHowever, on a subsequent visit, she had a complaint of a dent in the left side of her tailgateOne that I was certain wasn't there beforeTo be sure, I consulted with our paint repair guy that day who was the same one that repaired the scratch on her tailgateI asked him, with the customer present, if he remembered seeing that dent when he repaired the truck and he said nothe damage, was to the left side of the tailgate, and looked like a folding dentAs if the tailgate had been lowered while something was sitting on the bumper, maybe the size of a baseball approximatelyIn my opinion, as the tailgate was lowered, this hard object was forced in a bind between the tailgate and the bumper, and caused the ribbon type dentThis also damaged the paint in that area.Ms*** demanded that we fix that as wellWe discussed with her on that occasion, and several others when she continued to come in asking for us to fix itWe declined her request each time, as the damage was not on the truck at delivery, and all "we owes" had been satisfiedEventually, several months later, myself, Ms***, and the GM of the dealership had a meeting in which she discussed her complaints, and we described our position, and we made it clear we did not intend to repair the damage that was not caused by us, or was present on the truck at the time of sale.Ramey ford has not received any further calls from Ms*** at the time of writing this letterMy last conversation with her was when she finally paid her bill in January, and soon after that she again requested that we repair the damageI declined, Since then, no contact has been made by Ms*** or by Ramey Ford in Princeton, and the GM or CFO has not received any calls from Ms*** either.To respond to Ms***'s desired settlement, we dispute all claims that she is owed anythingNothing was to be taken off the price of the truckShe was charged a negotiated amount that she agreed to, which was still less than what the truck was advertised for and she got the special interest rate, and her taxes, tags, fees, and products were included in the amount financed, This is what she agreed to on the dayI've tried explaining to her multiple times that a sale price is different than an amount financed, but she still does not understand.We dispute that we can be held responsible for damages she incurred after the time of sale, She does in fact have the we owe document that says we would do the paint repair of the scratch on the tailgate, which we did, And have the records to prove that it was paid to the paint repair contractorShe may have the original advertised price, and that's fineBut the deal she negotiated on the day was not specifically for the sale price, but also for rebates, interest rate, payment, and amount financedAn MSRP window sticker is readily available and can be provided if it serves a purposeWe dispute the "overcharges" she mentions, again, as a part of the amount financed that she negotiated with David S***, GM of Ramey Ford Princeton, in my presence, on the date of the deal.If you need additional information, please feel free to contact us here at the dealershipThank you for handling this matter
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I* *** *nd find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
As pertaining to the complaint put forth by *** ***: The vehicle in question: Ford Escape with VIN: I*** ***This vehicle was in our shop in July 19, 2017, with 44,miles on the odometerWe advised the customer at that time of the situation of the repair time for his
vehicleThe customer stated he had to have a vehicle to useWe also advised the customer Ford would not pay for the rental vehicleThe customer agreed to pay for his own rental at ***The customer went to *** and rented a vehicleHe was given our reduced rental rate of $per day by ***Also, according to the bill, he purchased insurance coverage for the rental vehicleHe was charged by *** for the insurance He voluntarily purchased from *** at the time of signing the rental agreement, which came to $*** *** was billed for the rental of a Ford Ffor days at a reduced rate of $per day, $We did cover $of the rental bill for *** ***He was billed & charged for the remainder of $plus State Tax, which came to $Ford Motor Company explicitly states, in the warranty coverage manual which comes with every new vehicle, that: Ford and your dealer are not responsible for any time or income that you lose, any inconvenience you might be caused, the loss of your transportation or use of your vehicle, the cost of rental vehicles, fuel, telephone, travel, meals, or lodging, the loss of personal or commercial property, the loss of revenue, or for any other incidental or consequential damages you may have." I have attached a copy of the Limitations and Disclaimers from the Model Year Ford Warranty GuideAlso attached are the rental bill from ***, signed Repair Order from Ramey Ford invoices from Ramey FordIf we can be of further assistance to you please feel free to callThank you for your timeThank you, *** *** Service Manager Ramey Ford Lincoln of Princeton ***
We received your fax pertaining to *** ** *** complaint on her Ford ExplorerWe have no other records of *** *** returning to our dealership for more issues concerning the Ford ExplorerThe only records we have is her returning on December 20, and we
fixed the issue she was havingPlease refer back to the previous letter we mailed to you on May 22, for the issue with the warrantyRamey Ford Lincoln Princeton LLC did exactly what *** *** has requested for us to do to help her with her complaint
Despite testing & checking several times, we were never able to duplicate any tire leak on this vehicle. [redacted] offered to replace her tires at a pro-rated rate due to the mileage on the vehicle. This offer was not acceptable to [redacted] agreed to make up the...
difference in the price of the tires and labor. This is to inform you that [redacted] tires have been replaced on her vehicle, at no charge to her, on 10-19-15. This cost was paid for by [redacted] [redacted], as a good-will gesture from both companies. Thank you,[redacted]
Company follow up
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] They are not truthful, how would I have known that the the man that does the paintless dent repair is only there on Thursday's, if we had not made prier arrangments to fix the dent in the tailgate. I talked to an attorney and showed him the I owe you, and they did not list what was to be repaired on the truck. Further, we looked over the tailgate after the missing paint was touched up and he agreed then to repair the dents as well! Further, they lied about the price of the truck, and took part in false advertising!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. They have done nothing that I asked at all. I never gave them permission to cancel my warranty. [redacted] is a liar, ask him who signed the cancelled warranty. Please just ask him that. I just want my vehicle fixed. This has ruined my credit and I have a vehicle that is just sitting in my yard. This is the worse experience I have ever dealt with and I'm angry. Once again I didnt sign that cancelled warranty or ever say anything that [redacted] is claiming. I never even spoke with him the day I took it to Ramey to be fixed.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
We received your letter in the mail in regards to [redacted], We have done everything upon her request pertaining to her 2007 Ford Explorer, as far as the Alpha warranty we no longer use them. She can contact them to get her a warranty on her vehicle. The phone number i[redacted] or she can mail them at [redacted]. They can better assist her with her needs.