Ramnode LLC

Initial Business Response /* (1000, 9, 2015/10/02) */
We at Maze Daze always try to offer our best service to our customersYes, opening weekend was kind of rough for us as well
The person who does our pony rides called two days before opening weekend telling us that they could not be there
That was an issueWe brought in a pony that one of our staff owned but she was untested and the risk was high for an untested ponyShe needed time to acclimate to her new surroundingsWe are sorry for thatThe second issue was the train, which blew a solinoid on the first rideThat is part of having equipment yet not an excuse in businessWe had it repaired by next morning
What we did have was hayrides, cornmaze, scavenger hunt, pumpkin patch, free mini pumpkin for the kids plus painting, and kareoke began promptly at 2pm as usual
I am so sorry for your disappointment and are quite happy to refund your admission in total plus will refund your fuel cost as well since you came a waysI have your address and will mail you a check
We have always had a policy that if people ever have real issues they are taken care of promptly
Thank you for bringing this to our attention
Initial Consumer Rebuttal /* (2000, 11, 2015/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)