Run away from this companyRun very far awayThey have horrible customer service, despicable sales practices, and very likely illegal, or at the least immoral, technician â up-selling.â I had a furnace that needed nothing more complicated than a new ignitorHowever, One Hour came out and barely spent any time troubleshooting the furnaceInstead, the "technician" brought in loads of "testing gear" and a camera to inspect everything except the problem I asked them to fixAfter spending an hour doing this, he told me that the furnace was producing "deadly carbon monoxide" and that he was surprised that my "family hadn't been on the news after dying overnight." In fact, he told me that the unit was registering over 1000% percent of the â legal limit.â He then told me that the "law required that the unit be shut down." Of course, the outside temperature today is all of degrees Perhaps my skepticism registered on my face as he then told me he would have someone else come out and give me a second opinion so that I â didnâ t feel he was being unscrupulous.â Of course, that â second opinionâ was nothing more than another technician from the same companyWhen I declined, he told me again that â the lawâ required him to shut the unit down and he intended to do soOf course, he was unable to quote exactly WHICH law, as there is no such law at all I kicked him out and will be finding someone else to do the repairs
Run away from this companyRun very far awayThey have horrible customer service, despicable sales practices, and very likely illegal, or at the least immoral, technician â up-selling.â I had a furnace that needed nothing more complicated than a new ignitorHowever, One Hour came out and barely spent any time troubleshooting the furnaceInstead, the "technician" brought in loads of "testing gear" and a camera to inspect everything except the problem I asked them to fixAfter spending an hour doing this, he told me that the furnace was producing "deadly carbon monoxide" and that he was surprised that my "family hadn't been on the news after dying overnight." In fact, he told me that the unit was registering over 1000% percent of the â legal limit.â He then told me that the "law required that the unit be shut down." Of course, the outside temperature today is all of degrees Perhaps my skepticism registered on my face as he then told me he would have someone else come out and give me a second opinion so that I â didnâ t feel he was being unscrupulous.â Of course, that â second opinionâ was nothing more than another technician from the same companyWhen I declined, he told me again that â the lawâ required him to shut the unit down and he intended to do soOf course, he was unable to quote exactly WHICH law, as there is no such law at all I kicked him out and will be finding someone else to do the repairs