Ramp Creek Communities and Sales Reviews (%countItem)
Ramp Creek Communities and Sales Rating
Address: 1100 Thornwood Dr Ofc, Heath, Ohio, United States, 43056-9559
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I had my new home put in here at Ramp Creek last year. My yard is full of holes, ruts and weeds. It is difficult to mow with
a push mower because of the ruts. In December the workers who are putting other homes by me ran through my front yard and did not repair the rut damage. This week they have done more damage to the yard with large tire ruts. I asked the office for the
owners email and I was told that wasn't allowed. I pay a hefty lot rent payment ever month to have my home here. They want
their lot rent on time every month, but don't want to take care of the property I pay for. This last incident could have been avoided by removing the plywood by hand in soft ground instead of using heavy equipment. I just want a yard that looks like a yard and not a continuous construction site.
We agree with Mr. that his lot does have a problem. We have been communicating withcontractors to resolve the drainage problem at the back of his lot, along with the other lots in the rowhe lives in. The water has caused the lots in that area of the Community to be wetter than most andmuddier. Due to one of the wettest Springs in recent times and the Covid 19 virus that has hadcontractors and even our business shut down for a period of time, we have not been able to properlyaddress his lot.
We are now in contract with *** to properly drain the rear of the lots, which may tear upMr.’s lot even more until the issue is resolved. We are dealing with main electric lines thatwill take extreme caution to work around, thus the reason we are spending thousands of dollars for aprofessional contractor to do the work.
We apologize to Mr. for any inconvenience these trying times may have caused. He can beassured that we are doing everything we can to correct his lot problem in a timely manner. We ask forhis patience with us for just a little while longer while *** can mobilize and begin thecorrective measures. Once completed, the problem area of his lot will be regraded and reseeded. Untilthe Contractor has completed the work, we will be more than happy to mow his lot on a weekly basis ifhe chooses. All he has to do is call the main office at and ask.
Sincerely,
Ramp Creek Community and Sales.
I am rejecting this response because: The ditch behind me has nothing to do with my yard being destroyed or the fact that they have put a home next too close to mine. They were able to puthomes on both sides of me with one way too close. I had to report them for not having permits while they were doing this. They were able to tear up my yard during the pandemic, but notrepair it.I believe that it is time to involve the State Attorney General and one or more of the local news channels.
Regards
This company has falsely charged my account with $89.00 in fees which don't apply to me; I am also owed $144.00 in electric usage reimbursement for repairs that have not been addressed. My electric bill doubled this month due to this company's negligence. A $25.00 fee was charged to my account for a late fee; the problem was their site not an inability to pay. Payment was attempted 7 times and their site would not process payment. There is a $64.00 credit that is owed to my account for being overcharged by the company.
Response to Revdex.com Complaint ID submitted to Revdex.com on 12/25/17 by *** per email received on1/26/18 by Dawn P-***
1/26/18Ms., resident of Lot ***, has not been "falsely charged" "$89.00 in fees".
a. Resident moved in to Lot *** on 8/4/17 and was charged last month rent of $1,079.00 and pro-raterent of $932.46 plus $150.00 pet fee. She had made payments and had a zero balance at 8/4/17.b. Her Rent for September 2017 was $1079.00. She paid $315 (8/30) and $640 (9/1) = $955.00(underpaid by $124.00) -Partial Payments are not allowed and this was her first attempt at making apartial payment.c. On 9/27 and 9/29 she made ACH payments online of $190.00 and $891.00 respectively ($1081.00)toward her October rent of $1079.00 leaving her with a balance still due of $122.00.d. On 10/23/17, an owner of the company, Kelly C, gave her a Courtesy Credit of $122.00 to clearher account to a zero balance because she did not understand how she was off track with herpayments.e. She made and ACH underpayment toward her November rent of $1079.00 in the amount of$1040.00 on 11/9/17. Partial Payment #2.f. A $25.00 late fee was added to her account on 11/6/17 bringing her balance to $64.00(1079+25=1104-1040=64.00).g. On 11/28/17 she made a payment of $511.00 (which was returned for NSF on 12/1/17) and apayment of $568.00. She replaced the payment of $511.00 on 11/30/17 when she realized it hadbeen rejected by the bank.h. She was charged a $25.00 late fee on 12/6/17 for the balance due on her account of $64.00 bringingthe balance to $89.00. Again, we courteously waived this late fee for her. And her balance was backto $64.00.i. Her online capabilities (allowing her to make payments online) have been disabled due to two partialpayments made and NSF payment within 4 months.
2.) As to her complaint about electric usage of $144.00, she notified us of a high electric bill and we sentmaintenance to check. They found the furnace to be running non-stop because she appeared to havefurniture covering most if not all of the registers on the floors in all of the rooms. It was not a maintenanceissue-she was heating her furniture causing the furnace to work more than necessary and causing theexcessive electric usage.
3.) She claims a $25.00 fee was charged to her account due to a problem with our site. Rent is due, per herlease agreement, on the 1st. It is late on the bth. Payment was not received for November until the gth and itwas only a partial payment of $1040.00. If she was having issues with our site in making an online payment,she should have dropped off a check or money order prior to the bth to avoid the late fee. We have alreadygiven her $147.00 in Courtesy Credits within the 4 months she has lived here. The $64.00 owed on heraccount was explained above and is solely due to her not making the correct payments. This balance willNOT be credited or waived.
4.) Attached you will find the pages from her lease regarding payment terms and late fees. (3 pages).
I am rejecting this response because:Dawn P-*** has left out the fact that I
was overcharged by her and overpaid Ramp Creek upon move-in. Being overcharged
by Ramp Creek again was the second instance of the staff lacking the knowledge
or education to comprehend simple math. After repeatedly contacting Dawn and
Nikki about the $124.96 credit that was overpaid it was nearly impossible to
show two people with no formal education how simple arithmetic works. I had to
copy the handwritten receipt from move-in that I kept proving neither person
had any idea what they were talking about.
B.
Ohio law which overrides any lease and states a
tenant may make partial or full payments at any time therefor voiding Dawn
P***-***’s incorrect statement. I recommend that Dawn use Google to clear-up
her confusion regarding Ohio Revised Code.
C.
Dawn, Nikki, and Kelly collectively can not
manage property, simple accounting, or the ability to comprehend elementary
concepts. The bank rejected payment due to a fraud alert regarding Ramp Creek;
as soon as I was contacted by the bank I quickly resolved the issue by supplying
an alternate payment immediately.
D.
Learn to use spell-check; or perhaps attain your
GED.
E.
Ramp Creek could not provide keys that worked to
my unit; Ramp Creek owes me the cost of the key I had made as well as gas and
the time it took me to have the keys made due to their negligence. $28.00 is
owed to me as the tenant. I was locked out of my unit preventing me from move-in
as agreed upon; the emergency maintenance phone number was called per lease terms
with no response.
F.
Electric Bill Complaint – The morbidly obese “maintenance-man”
came to my unit after a complaint was submitted via the on-line forum ; not one single employee of Ramp
Creek contacted me to schedule any of the repairs. See Ohio Revised Code
regarding Landlord Responsibility. The “maintenance-man” whom spent his career
as a refrigerator warranty technician has no formal or informal training in
HVAC, Insulation, General Contracting, and has never even stepped foot on a
residential or commercial job site. The “maintenance-man”, whom was too out of
breath to even walk through my unit let alone visually observe all of my
registers, blatantly lied; none of the unit registers are covered furniture; this
maintenance observation was recorded using my cell-phone. The verbally abusive “maintenance-man”
was at my unit previously; he lacked the knowledge or experience to simply
evaluate a leaking refrigerator. Ramp Creek sent an actual appliance repair
technician to my unit the second time, after multiple complaints, who quickly evaluated
and repaired the refrigerator that visually had a manufacturer’s defect. The “maintenance-man”
blamed me for the leaking refrigerator; the employee has no experience whatsoever
in simple construction concepts. The same person tried to repair the back door
which is set incorrectly and the J-channel that is flashed to the frame is
installed incorrectly; the mold wasn’t removed, and the problem still exists. I
have several estimates documenting the lack of insulation shown by a thermal
scan and ensuing water damage to both doors, sub-floor, trim, and siding due to
negligence by the “Owner”. The excessive electrical use is common in a structure
that lacks proper insulation; this is documented by an experienced insulation
contractor after a thorough inspection of the unit. Ohio Code requires R-48
wall insulation on a residential unit. The large frozen flooring in the kitchen
was also scanned and shows no usable insulation. The underneath of the unit is continuously
wet due to improper installation and the erosion patterns to the exterior landscaping
and back-fill prove excessive water eroding the soil with no drainage away from
the unit. The excessive water is absorbed into the sub-floor which freezes;
this causes the unit to not properly retain heat or the R-Value required by
Ohio Law. Ice and snow blow into the unit; pictures and video have been
documented. There is mold and water damage on the doors, through the flooring
and down to the subfloor. Repairs have not been made causing water and ice to
erode the unit and drain the heat out of the unit.
Regards