Ramp Creek Sales

Response to Revdex.com Complaint ID *** submitted to Revdex.com on 12/25/by *** *** per email received on1/26/by Dawn P***-***1/26/18Ms***, resident of Lot ***, has not been "falsely charged" "$in fees".aResident moved in to Lot *** on 8/4/and was charged
last month rent of $1,and pro-raterent of $plus $pet feeShe had made payments and had a zero balance at 8/4/17.bHer Rent for September was $She paid $(8/30) and $(9/1) = $955.00(underpaid by $124.00) -Partial Payments are not allowed and this was her first attempt at making apartial payment.cOn 9/and 9/she made ACH payments online of $and $respectively ($1081.00)toward her October rent of $leaving her with a balance still due of $122.00.dOn 10/23/17, an owner of the company, Kelly C***, gave her a Courtesy Credit of $to clearher account to a zero balance because she did not understand how she was off track with herpayments.eShe made and ACH underpayment toward her November rent of $in the amount of$on 11/9/Partial Payment #2.fA $late fee was added to her account on 11/6/bringing her balance to $64.00(1079+25=1104-1040=64.00).gOn 11/28/she made a payment of $(which was returned for NSF on 12/1/17) and apayment of $She replaced the payment of $on 11/30/when she realized it hadbeen rejected by the bank.hShe was charged a $late fee on 12/6/for the balance due on her account of $bringingthe balance to $Again, we courteously waived this late fee for herAnd her balance was backto $64.00.iHer online capabilities (allowing her to make payments online) have been disabled due to two partialpayments made and NSF payment within months.2.) As to her complaint about electric usage of $144.00, she notified us of a high electric bill and we sentmaintenance to checkThey found the furnace to be running non-stop because she appeared to havefurniture covering most if not all of the registers on the floors in all of the roomsIt was not a maintenanceissue-she was heating her furniture causing the furnace to work more than necessary and causing theexcessive electric usage.3.) She claims a $fee was charged to her account due to a problem with our siteRent is due, per herlease agreement, on the 1stIt is late on the bthPayment was not received for November until the gth and itwas only a partial payment of $If she was having issues with our site in making an online payment,she should have dropped off a check or money order prior to the bth to avoid the late feeWe have alreadygiven her $in Courtesy Credits within the months she has lived hereThe $owed on heraccount was explained above and is solely due to her not making the correct paymentsThis balance willNOT be credited or waived.4.) Attached you will find the pages from her lease regarding payment terms and late fees(pages)