I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I had this turbo in and out in 3 days. This turbo was already serviced and shipped, and the tracking number was given to the buyer. Please tell me what the problem is.
I don't know why your cartridge was missing a tag. We may have built you cartridge from a new replacement bearing housing, I don't know for sure because I didn't handle your transaction. The amount you are asking back is very high and doesn't make sense because I cannot make a cartridge at 125$ and...
make money on that product. The ballbearing turbos are expensive to build and should not be confused with Chinese cartridges. If you want money back you have to send the product back and just cancel the transaction as I can't give you money back that you are asking and stay in business.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Have the turbo back.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Well ct20b is also called ct26 small, I've told you that numerous times but you decided to ignore this information, that very unprofessional. So I attached a letter in the package and I some how knew you're gonna break the turbo because I've heard so many other shops that act ignorance does this online because ct20b has ceramic shaft and will easily break during disassembly if you don't know what you're working on. Turbo ran fine and I inspected it before I packed it up for shipping, so I would assume you broke the ceramic shaft then gave me the excuses. If I had to spend all that money to get a replacement I could've just bought another. I don't have to go thru you and waste couple month of my time, building a whole car don't even take this long. Not sure how you guys conduct your business and it feels like couple immature 16 -17 year olds running the business. Holding on to a product and service for months didn't even bother calling the customer. Car sitting in driveway for months on Jack stands with paid insurance. at this point I don't even need you guys to rebuild my turbo, you probably don't even know what you're doing. Go find me a working ct20b and return it back to me. Look on [redacted] or [redacted]. A job like this is you can do it or you can't, it takes 2 weeks max for any turbo shop. And I called you guys ahead to pre-order the parts weeks before I sent in the turbo
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I had this turbo in and out in 3 days. This turbo was already serviced and shipped, and the tracking number was given to the buyer. Please tell me what the problem is.
I don't know why your cartridge was missing a tag. We may have built you cartridge from a new replacement bearing housing, I don't know for sure because I didn't handle your transaction. The amount you are asking back is very high and doesn't make sense because I cannot make a cartridge at 125$ and...
make money on that product. The ballbearing turbos are expensive to build and should not be confused with Chinese cartridges. If you want money back you have to send the product back and just cancel the transaction as I can't give you money back that you are asking and stay in business.
The turbo needed more parts than just a rebuild, so I had to order parts which takes more time.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Have the turbo back.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Well ct20b is also called ct26 small, I've told you that numerous times but you decided to ignore this information, that very unprofessional. So I attached a letter in the package and I some how knew you're gonna break the turbo because I've heard so many other shops that act ignorance does this online because ct20b has ceramic shaft and will easily break during disassembly if you don't know what you're working on. Turbo ran fine and I inspected it before I packed it up for shipping, so I would assume you broke the ceramic shaft then gave me the excuses. If I had to spend all that money to get a replacement I could've just bought another. I don't have to go thru you and waste couple month of my time, building a whole car don't even take this long. Not sure how you guys conduct your business and it feels like couple immature 16 -17 year olds running the business. Holding on to a product and service for months didn't even bother calling the customer. Car sitting in driveway for months on Jack stands with paid insurance. at this point I don't even need you guys to rebuild my turbo, you probably don't even know what you're doing. Go find me a working ct20b and return it back to me. Look on [redacted] or [redacted]. A job like this is you can do it or you can't, it takes 2 weeks max for any turbo shop. And I called you guys ahead to pre-order the parts weeks before I sent in the turbo
Regards,
[redacted]