It did take or weeks to obtain the part from Mitsubishi, the customer was notified several weeks ago that the part is in and ready to be installedthe customer has not called to schedule an appointment. *** ***General ManagerKerry Mitsubishi
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** Thank you for your assistance
I'm sorry this customer is still unhappy, to be clear I offered two oil change certificates, they do not include tire rotationsI have no additional offers for this customer. *** ***General Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We here at Kerry Ford strive for complete customer satisfaction, and strive to resolve any issues that may ariseWe have been and will continue to be in direct contact with the customer , attempting to resolve any issues
Re: Complaint ID ***Dear Sir or Madam, *** *** *** *** ***
*** ** ***
*** ***
*** ***
***
We are in receipt of your letter dated October 28, detailing a customer's complaint pursuant to the above-mentioned ID #
NexTitle contacted the complainant, *** B***, via email on October 20, and acknowledged his desire to cancel his transaction The assigned escrow officer apologized for any delay caused and agreed to issue Mr***' refund immediately.Mr*** emailed back on October acknowledging receipt of our correspondence, and also confirmed the address to which the refund was to be sent On October 21, 2015, the buyer's refund check of $was sent to his residence via Federal Express Mr*** received and cashed his refund check, and our escrow file was closed out.Please let me know should you need any further information, thank you.Sincerely,Corey A***
The Road Hazard warranty must be purchased at the time the tires are installed, the insurance company does not allow for us to add the warranty after the saleThere isn't any documentation stating the customer requested this coverage, we would of been happy to provide it at the time as we are paid
a commission for for the sale of warranty's.The customer was never charged for the coverage and it simply isn't possible to add it after the fact at any price.*** ***General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that
this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I made three complaints and one of the three has been resolvedI have received the wheels and tires, but Apple Car Play still needs installed on my vehicleIn regards to travalue, we are still in discussion
Regards,
*** ***
Dealership Service Manager spoke with Ms*** on the morning of 6-10-and agreed to reimburse the customer for the repairs. Service Manager told customer that check would be processed and mailed to her home address on 6-10-
The customer had an appointment to have the pump installerd septth and was told it would be ready the following Tuesday's or Wednesday, he did not show for his appointment and has not contacted the dealership since.I am monitoring this customer closely and am informed of all contact with himI can promise you he has never left me a message, I am very easy to reach as you know by our conversationsI can't do anything more for this customer as he tells a different story than I know to be trueI suggest he looks for another dealer to service his vehicle.*** ***
I have reviewed the response made by the business in reference to complaint ID 10781848, and find that this resolution is satisfactory to me.
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Hopefully he is able to get the invoice in the amount of from hertz and I will receive reimbursementPer *** they should be cutting a check tomorrow
Regards,
*** ***
The customer ordered the key from our parts department and we ordered the key from General Motors, they do not come programedThe customer was not charged for programingWe are willing to take her car to a Saturn dealer and have it programed for her *** ***General Manager
The customer has received the tires and wheels as promised and we have shipped the apple car play components to the customer. Art HendrixsonGeneral Manager
To whom it may concern: Kerry Ford has emailed customer stating that if they could forward the invoice to us, that Kerry Ford would reimburse the customer for the charges that should have originally been charged to us. Kerry Ford has also contacted Hertz rental car and asked for the same...
information. Once we receive a copy of the invoice payment will be reimbursed promptly. Thanks,[redacted]Kerry Ford Service Manager[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Tell us why here...We have arranged a deal with Ms. [redacted] and sold her the vehicle at the agreed price. We are very sorry for this miss understanding for a followup call was made to Ms [redacted] immediately once we heard about what had happened. We have spoken to all parties involved to assure this...
does not happen again. We have spoken to Ms. [redacted] and believe this issue is resolved. TThank you
We have reached out to [redacted]. We are very sorry for any misunderstanding. We do honor our internet prices. There are additional incentives off if the customer qualifies. These qualifications are off of the internet price. There was a misunderstanding in the wording with our employee. We have...
addressed and fixed the issue. We are very sorry and would like to invite Melissa to our dealership as we will honor the price that this vehicle was advertised for.
In regards to the customers concern of work not being performed, please see attached invoice in which she paid for the services rendered. Once the oil change and tire rotation where completed we went to set tire pressures, and the r/rear tire sensor would not respond. At that point we...
recommended replacing the sensor, we discounted the part by $31.73 and installed for no labor charge. We recommended to the customer that there was another sensor that was difficult to program and that she may possibly need a second sensor in the near future. If the customer felt the oil change and work was not performed it would have been a good time to state so before paying her bill. We would recommend the customer return to us and we will put the vehicle on a lift and show them the new oil filter at that time. Thank you.
I just spoke with [redacted]. She is absoultely correct her payoff was overstated by $170.61. We mailed a check for $170.61 to he her today. I have attached the copy of the check to this response. This was an oversight originally and then we didnt follow thru to solve the problem. I genuinely...
apologized to [redacted] and she assures me she is happy now. Sincerely Justin H. Finance Director Kerry Ford.
It did take or weeks to obtain the part from Mitsubishi, the customer was notified several weeks ago that the part is in and ready to be installedthe customer has not called to schedule an appointment. *** ***General ManagerKerry Mitsubishi
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** Thank you for your assistance
I'm sorry this customer is still unhappy, to be clear I offered two oil change certificates, they do not include tire rotationsI have no additional offers for this customer. *** ***General Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We here at Kerry Ford strive for complete customer satisfaction, and strive to resolve any issues that may ariseWe have been and will continue to be in direct contact with the customer , attempting to resolve any issues
Re: Complaint ID ***Dear Sir or Madam, *** *** *** *** ***
*** ** ***
*** ***
*** ***
***
We are in receipt of your letter dated October 28, detailing a customer's complaint pursuant to the above-mentioned ID #
NexTitle contacted the complainant, *** B***, via email on October 20, and acknowledged his desire to cancel his transaction The assigned escrow officer apologized for any delay caused and agreed to issue Mr***' refund immediately.Mr*** emailed back on October acknowledging receipt of our correspondence, and also confirmed the address to which the refund was to be sent On October 21, 2015, the buyer's refund check of $was sent to his residence via Federal Express Mr*** received and cashed his refund check, and our escrow file was closed out.Please let me know should you need any further information, thank you.Sincerely,Corey A***
The Road Hazard warranty must be purchased at the time the tires are installed, the insurance company does not allow for us to add the warranty after the saleThere isn't any documentation stating the customer requested this coverage, we would of been happy to provide it at the time as we are paid
a commission for for the sale of warranty's.The customer was never charged for the coverage and it simply isn't possible to add it after the fact at any price.*** ***General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that
this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I made three complaints and one of the three has been resolvedI have received the wheels and tires, but Apple Car Play still needs installed on my vehicleIn regards to travalue, we are still in discussion
Regards,
*** ***
Dealership Service Manager spoke with Ms*** on the morning of 6-10-and agreed to reimburse the customer for the repairs. Service Manager told customer that check would be processed and mailed to her home address on 6-10-
The customer had an appointment to have the pump installerd septth and was told it would be ready the following Tuesday's or Wednesday, he did not show for his appointment and has not contacted the dealership since.I am monitoring this customer closely and am informed of all contact with himI can promise you he has never left me a message, I am very easy to reach as you know by our conversationsI can't do anything more for this customer as he tells a different story than I know to be trueI suggest he looks for another dealer to service his vehicle.*** ***
I have reviewed the response made by the business in reference to complaint ID 10781848, and find that this resolution is satisfactory to me.
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Hopefully he is able to get the invoice in the amount of from hertz and I will receive reimbursementPer *** they should be cutting a check tomorrow
Regards,
*** ***
The customer ordered the key from our parts department and we ordered the key from General Motors, they do not come programedThe customer was not charged for programingWe are willing to take her car to a Saturn dealer and have it programed for her *** ***General Manager
The customer has received the tires and wheels as promised and we have shipped the apple car play components to the customer. Art HendrixsonGeneral Manager
To whom it may concern: Kerry Ford has emailed customer stating that if they could forward the invoice to us, that Kerry Ford would reimburse the customer for the charges that should have originally been charged to us. Kerry Ford has also contacted Hertz rental car and asked for the same...
information. Once we receive a copy of the invoice payment will be reimbursed promptly. Thanks,[redacted]Kerry Ford Service Manager[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Tell us why here...We have arranged a deal with Ms. [redacted] and sold her the vehicle at the agreed price. We are very sorry for this miss understanding for a followup call was made to Ms [redacted] immediately once we heard about what had happened. We have spoken to all parties involved to assure this...
does not happen again. We have spoken to Ms. [redacted] and believe this issue is resolved. TThank you
We have reached out to [redacted]. We are very sorry for any misunderstanding. We do honor our internet prices. There are additional incentives off if the customer qualifies. These qualifications are off of the internet price. There was a misunderstanding in the wording with our employee. We have...
addressed and fixed the issue. We are very sorry and would like to invite Melissa to our dealership as we will honor the price that this vehicle was advertised for.
In regards to the customers concern of work not being performed, please see attached invoice in which she paid for the services rendered. Once the oil change and tire rotation where completed we went to set tire pressures, and the r/rear tire sensor would not respond. At that point we...
recommended replacing the sensor, we discounted the part by $31.73 and installed for no labor charge. We recommended to the customer that there was another sensor that was difficult to program and that she may possibly need a second sensor in the near future. If the customer felt the oil change and work was not performed it would have been a good time to state so before paying her bill. We would recommend the customer return to us and we will put the vehicle on a lift and show them the new oil filter at that time. Thank you.
I just spoke with [redacted]. She is absoultely correct her payoff was overstated by $170.61. We mailed a check for $170.61 to he her today. I have attached the copy of the check to this response. This was an oversight originally and then we didnt follow thru to solve the problem. I genuinely...
apologized to [redacted] and she assures me she is happy now. Sincerely Justin H. Finance Director Kerry Ford.