We at Kerry Ford strive for all of our customers and potential customers to be completely satisfiedIn this particular circumstance it seems there was a misunderstandingWe will definitely honor the internet price on this vehicleThe $12,reflected finance charges associated with a loan on this vehicleWe do apologize if there were any confusion on this being portrayed to the customer in any different way, but again we will definitely honor the internet sales priceAgain, the discrepancy involved financed charges associated with a loan on this particular vehicleWe welcome a mutual resolution to this matter
In regards to the customers concern of work not being performed, please see attached invoice in which she paid for the services rendered Once the oil change and tire rotation where completed we went to set tire pressures, and the r/rear tire sensor would not respond At that point we recommended replacing the sensor, we discounted the part by $and installed for no labor charge We recommended to the customer that there was another sensor that was difficult to program and that she may possibly need a second sensor in the near future If the customer felt the oil change and work was not performed it would have been a good time to state so before paying her bill We would recommend the customer return to us and we will put the vehicle on a lift and show them the new oil filter at that time Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] While I was more than willing to accept this response had it been a genuine offer, after making a follvisit to Kerry Mitsubishi today, I have come to the conclusion that the employees at Kerry Auto Mall have no intention of selling me this carI have provided a detailed description of my visit today which chronicles just how interested this business was in "making things right"You have my permission to post the document in its entirety on the Revdex.com websiteTherefore, despite really wanting to purchase this car I feel it is in my best interest to look elsewhere while the Revdex.com investigates Kerry's business practices.Thank you
we have agreed to pay for the installation of the apple car playThe trade value was negotiated at the time of sale and agreed by all according to the sale documentsNo further discussion is warrantedArt HendrixsonGeneral Manager
i'm sorry this customer is still unhappy, however Kerry Mitsubishi did not sell this car to [redacted] so we don't have the service records to know the full history of this vehicleWe also don't provide any of the warranty for this vehicle it is provided by the Manufacturer (Mitsubishi), all we can do is repair the vehicle in accordance with the manufacturer guidelines.Since the customer has not responded to are phone calls to schedule the repair the parts have been returned to MitsubisThe customer should be aware that he is approaching 100,and the manufacturer will no longer cover this repair past that mileageThere is no circumstance where Kerry Mitsubishi would entertain replacing this car or any vehicle that comes to us for warranty work, that would be between the customer and the manufacturer[redacted] General Manager
The silent guard is an anti theft productWe clearly failed to communicate or answer Mr [redacted] questions about it properlyWe are cutting a refund check for the $which covers the $and the applicable taxWe genuinely apologize for the inconvenience
We have made numerous attempts to contact the customer by phone and email to schedule his repair, he has not respondedThere is nothing more we can do if he won't bring the car in for the repair [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Joel contacted me immediately and fully took responsibility for what happened and fully corrected the issue Regards, [redacted]
I just spoke with [redacted] She is absoultely correct her payoff was overstated by $We mailed a check for $to he her todayI have attached the copy of the check to this responseThis was an oversight originally and then we didnt follow thru to solve the problemI genuinely apologized to [redacted] and she assures me she is happy nowSincerely Justin H Finance Director Kerry Ford
I have looked in to this situation and the customer is correct, the wrong sale price was usedI'm not sure way why this has taken so long to get corrected but we are happy to correct the errorour Finance Director Justin H [redacted] has attempted to reach out to this customer to discuss a refund but has not made contactThe customer should call Justin so we can make the adjustmentArt H [redacted] General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] While I DO ACCEPT the actual resolution, I DO NOT ACCEPT the lies the business is telling I NEVER SAID THE LOAN WAS PAID OFF!! I clearly state, in the first sentence of my complain,t that I DID NOT have gap insurance and I also made this clear to Roy the finance manager who was handling the cancellation request For the business to say this process was "held up" because I led them to believe the loan was paid off is a BLATANT LIE!!! The initial request was NEVER PROCESSED due to the business not because of any "mis-information" I supposedly provided I really RESENT Kerry Ford's "interpretation" of events LIAR, LIAR, pants on fire!!!
I'm sorry this car was sold before the customer was able to come in and purchase it. It is our policy not to hold cars without a written contract and deposit and all vehicles remain for sale until such time. We would be happy call the customer as similar vehicles become... available but we cannot take phone commitments the customer will have to come to make the purchase. [redacted] General Manager
I'm sorry there was confusion on the trade in payoff and more importantly I regret that one of our managers was less than respectful to the customerWe have made it clear that this is not acceptable behaviorwe will gladly refund the additional amount collectedArt H.General Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like a better description of this "security product" so that I can remove it from my vehicle and return it to the dealer The business can email me at [redacted] Regards, [redacted] ***
I am sorry for the miscommunication when the customer purchased their tires. We want every customer to be happy with there decision to do business with us, sometimes we miss something the customer has requested when they bring their vehicle to us. We will continue to work on our communication skills to prevent things like this from happening in the future. We would be happy to send the customer two free oil change certificates. [redacted]
After receiving this complaint we contacted the customer via emailThis refund was being held up because we never received proof that the consumers loan was paid offShe states in the complaint that she provided us with proof of payoffUpon further investigation we determined that the vehicle loan is not paid off which is why she was never able to provide us with proof of payoffWe emailed her over a new cancelation request which she promptly signed and returned to usWe now have all required documentation to process her refundThe check will be sent out tomorrow for the refund and will go to the lienholder which will lower her outstanding balanceWe believe the customer to be happy witht this outcome
We at Kerry Ford strive for all of our customers and potential customers to be completely satisfiedIn this particular circumstance it seems there was a misunderstandingWe will definitely honor the internet price on this vehicleThe $12,reflected finance charges associated with a loan on this vehicleWe do apologize if there were any confusion on this being portrayed to the customer in any different way, but again we will definitely honor the internet sales priceAgain, the discrepancy involved financed charges associated with a loan on this particular vehicleWe welcome a mutual resolution to this matter
In regards to the customers concern of work not being performed, please see attached invoice in which she paid for the services rendered Once the oil change and tire rotation where completed we went to set tire pressures, and the r/rear tire sensor would not respond At that point we recommended replacing the sensor, we discounted the part by $and installed for no labor charge We recommended to the customer that there was another sensor that was difficult to program and that she may possibly need a second sensor in the near future If the customer felt the oil change and work was not performed it would have been a good time to state so before paying her bill We would recommend the customer return to us and we will put the vehicle on a lift and show them the new oil filter at that time Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] While I was more than willing to accept this response had it been a genuine offer, after making a follvisit to Kerry Mitsubishi today, I have come to the conclusion that the employees at Kerry Auto Mall have no intention of selling me this carI have provided a detailed description of my visit today which chronicles just how interested this business was in "making things right"You have my permission to post the document in its entirety on the Revdex.com websiteTherefore, despite really wanting to purchase this car I feel it is in my best interest to look elsewhere while the Revdex.com investigates Kerry's business practices.Thank you
we have agreed to pay for the installation of the apple car playThe trade value was negotiated at the time of sale and agreed by all according to the sale documentsNo further discussion is warrantedArt HendrixsonGeneral Manager
i'm sorry this customer is still unhappy, however Kerry Mitsubishi did not sell this car to [redacted] so we don't have the service records to know the full history of this vehicleWe also don't provide any of the warranty for this vehicle it is provided by the Manufacturer (Mitsubishi), all we can do is repair the vehicle in accordance with the manufacturer guidelines.Since the customer has not responded to are phone calls to schedule the repair the parts have been returned to Mitsubis
The customer should be aware that he is approaching 100,and the manufacturer will no longer cover this repair past that mileageThere is no circumstance where Kerry Mitsubishi would entertain replacing this car or any vehicle that comes to us for warranty work, that would be between the customer and the manufacturer[redacted] General Manager
The silent guard is an anti theft productWe clearly failed to communicate or answer Mr [redacted] questions about it properlyWe are cutting a refund check for the $which covers the $and the applicable taxWe genuinely apologize for the inconvenience
We have made numerous attempts to contact the customer by phone and email to schedule his repair, he has not respondedThere is nothing more we can do if he won't bring the car in for the repair [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Joel contacted me immediately and fully took responsibility for what happened and fully corrected the issue Regards, [redacted]
I just spoke with [redacted] She is absoultely correct her payoff was overstated by $We mailed a check for $to he her todayI have attached the copy of the check to this responseThis was an oversight originally and then we didnt follow thru to solve the problemI genuinely apologized to [redacted] and she assures me she is happy nowSincerely Justin H Finance Director Kerry Ford
I have looked in to this situation and the customer is correct, the wrong sale price was usedI'm not sure way why this has taken so long to get corrected but we are happy to correct the errorour Finance Director Justin H [redacted] has attempted to reach out to this customer to discuss a refund but has not made contactThe customer should call Justin so we can make the adjustmentArt H [redacted] General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] While I DO ACCEPT the actual resolution, I DO NOT ACCEPT the lies the business is telling I NEVER SAID THE LOAN WAS PAID OFF!! I clearly state, in the first sentence of my complain,t that I DID NOT have gap insurance and I also made this clear to Roy the finance manager who was handling the cancellation request For the business to say this process was "held up" because I led them to believe the loan was paid off is a BLATANT LIE!!! The initial request was NEVER PROCESSED due to the business not because of any "mis-information" I supposedly provided I really RESENT Kerry Ford's "interpretation" of events LIAR, LIAR, pants on fire!!!
I'm sorry this car was sold before the customer was able to come in and purchase it. It is our policy not to hold cars without a written contract and deposit and all vehicles remain for sale until such time. We would be happy call the customer as similar vehicles become... available but we cannot take phone commitments the customer will have to come to make the purchase. [redacted] General Manager
I'm sorry there was confusion on the trade in payoff and more importantly I regret that one of our managers was less than respectful to the customerWe have made it clear that this is not acceptable behaviorwe will gladly refund the additional amount collectedArt H.General Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like a better description of this "security product" so that I can remove it from my vehicle and return it to the dealer The business can email me at [redacted] Regards, [redacted] ***
I am sorry for the miscommunication when the customer purchased their tires. We want every customer to be happy with there decision to do business with us, sometimes we miss something the customer has requested when they bring their vehicle to us. We will continue to work on our communication skills to prevent things like this from happening in the future. We would be happy to send the customer two free oil change certificates. [redacted]
After receiving this complaint we contacted the customer via emailThis refund was being held up because we never received proof that the consumers loan was paid offShe states in the complaint that she provided us with proof of payoffUpon further investigation we determined that the vehicle loan is not paid off which is why she was never able to provide us with proof of payoffWe emailed her over a new cancelation request which she promptly signed and returned to usWe now have all required documentation to process her refundThe check will be sent out tomorrow for the refund and will go to the lienholder which will lower her outstanding balanceWe believe the customer to be happy witht this outcome