This is in response to [redacted] ’s Complaint First let me express my serious concerns in the insubstantial accusations of [redacted] He has moved with us on several different times into small apartments and there was never a problem beforeFor this most recent move, we put him into storage while he was waiting to make settlement on his new home which he told me on many phone conversations how he was having a problem with his father not affording any financial assistance for this move Point which is a very important fact: [redacted] packed all the small items himselfThis is called PBO (Packed by owner) and we are not responsible for how he packed his boxes, we cannot control how and what was packed by customer Their own items we assume have been packed per their own specifications specifically if they are such :”treasured and Sentimental items” Point 2: [redacted] packed all his lamps, dishes, cups, plates, glass ware and bottles Again, the issue is with the way in which he wrapped and packed these items None of the boxes were packed or filled to the top correctly to avoid stacking issues Due to the fact that he did not load them or wrap items correctly this caused them to be to light in the corners and therefore unable to withstand any extra weight which then of course can cause buckling and damage to the contentsPoint 3: Many of the pieces of furniture that [redacted] claims where damaged in the move are completely false Most of his furniture, as he even stated in his complaint, has had scratches and typical wear and tear damages from being older piecesWe know this because we moved him three times [redacted] ’s response to that was “Oh they are old and it really does not matter” since he would be getting new ones as soon as he could afford to.Point 4: Once he alerted us to these issues we promptly made an appointment to go to his new home and assess the damages Upon seeing most of the items I was confused as he stated many of these items were antiques Once we assessed the furniture we were surprised to notice that many of these so called “antiques “and “irreplaceable items” were not even antique items Having been in the furniture and moving business for over years, these items, while older and valued family heirlooms had been previously damaged and not been damaged in this current move as he is claiming We explained what P.B.O stood for which is packed by owner and since he packed all his own items we could not be responsible for boxes that were packed by him We have no idea if those items were broken before we even moved them at this point However we did explain to [redacted] because he was such a good customer we would gladly take care of his sofa and any of the wood items that looked like they had marks on them We also stated that we would fix the arm on the sofa which had damage [redacted] then proceeded to state that his plates that where broken where karate goldIf that had been true then karate gold plates should not have been packed in a box with old coffee mugs, and books other items that have not been packed with valued items These items had no packing paper in between each dish, they were just lying on top of each other with nothing to protect them The dishes had been wrapped in newspaper around the whole stack hoping to keep everything in place Professional movers would have wrapped these pieces correctly in dish packs and then this type of damage would never have occurred Our policy with all of our customers is to have all paper work signed and any info noted of any issues at that time that the job went well [redacted] was very happy with the crew we sent to do his move He signed all paperwork We will be happy to forward any and all paperwork upon your request.We have tried very hard to get in touch with [redacted] to set up an appointment for us to come out and pick up his sofa so we can fix the arm We did already touch up and fix his scratches on a lot of his wood pieces the first day that we were there to see him We have tried on at least four different dates to call him so we could set up a time to send our furniture repair man to go out and get these items taken care of for himTill this day we have had no response from him except this recent letter from the B.B.B Please note that [redacted] as with all of our customers, was given the option at the start of each of his moves to purchase additional insurance (pricing based on coverage) or stay with the standard $per pound per item which is free with the move [redacted] declined this option on all of his moves due to the additional cost.The cost of moving in and out of storage has been part of this issue We are very unhappy that he feels our services this last move did not meet his expectations however, we cannot be held accountable for items wrapped and packed in sealed boxes or furniture scratched that are not new or fresh as many of our photos prove [redacted] is stating that he may be taking us to small claims court for the sum of $dollars which is close to the total amount of all his past moves.Scott S [redacted] Owner [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I am going to have an attorney examine the documents and then take this matter to court Thank you for attempting to be an intermediary, however, it seems that Ramsey's has no interest in taking responsibility for the damage I would like to know if they were able to find their phone records? Are they able to corroborate their claims? I don't recall anyone taking photos, did I read that they had taken some photos or sent some to you? I would indeed like to see them if so I am insulted at Ramsey's "story" and will inquire as to whether they are libel comments I spent thousands of dollars to store my belongings for about three years and had no intention to discard them My father did not pay for my moving expenses and I'm not some sort of scam artist The fact that Ramsey's is so callous in the way they described my furniture as if it came from Walmart speaks volumes about their attitude Does an antique have to be "priceless" to have value? Is it alright for everything else other than "antiques" to be damaged? They call themselves professional movers and that is what I paid for to the tune of thousands of dollars Here are some quotes from their site: "highest level of service" "quality and accountability" "reliable" "well trained professional...crew" " "satisfaction guaranteed" Well, that is not what I experienced.The truth is that the first move went so well, that I went out of my way, and incurred added expenses (by staying in an apartment extra days for which I was charged extra money) just so that they could move me again Here is what happened in my opinion The storage unit they packed was over filled which damaged items and the third move also went poorly and for this they should take responsibility One of their crew was obviously not a "professional" as he stood around seemingly clueless at times I was "encouraged" to not have them count the boxes I didn't expect problems, so I didn't take out extra insurance This company should not be able to make such claims online if the truth is that they fall down on the job sometimes There are other former customers who have written online that their experience was bad as well My request is that the Revdex.com investigate further You should only endorse companies that have earned the trust that people put in your name I would be happy to allow someone from the Revdex.com to view the bent metal bed frame, broken couch, and the many other damaged items, just ask Regards, [redacted]
This is in response to *** *** ***’s Complaint
10pt;">
First let me express my serious concerns in the insubstantial accusations
of *** ***He has moved with us on several different times into small
apartments and there was never a problem beforeFor this most recent move, we put him into
storage while he was waiting to make settlement on his new home which he told
me on many phone conversations how he was having a problem with his father not affording
any financial assistance for this move
Point which is a very important fact:
*** packed all the
small items himselfThis is called PBO (Packed by owner) and we are not
responsible for how he packed his boxes, we cannot control how and what was
packed by customer. Their own items we
assume have been packed per their own specifications specifically if they are
such :”treasured and Sentimental items”
Point 2:
*** *** packed
all his lamps, dishes, cups, plates, glass ware and bottles. Again, the issue is with the way in which he
wrapped and packed these items. None of
the boxes were packed or filled to the top correctly to avoid stacking issues Due to the fact that he did not load them or
wrap items correctly this caused them to be to light in the corners and
therefore unable to withstand any extra weight which then of course can cause
buckling and damage to the contents Point 3:
Many of the pieces of
furniture that *** *** claims where damaged in the move are completely
false. Most of his furniture, as he even
stated in his complaint, has had scratches and typical wear and tear damages
from being older piecesWe know this because we moved him three times *** ***’s response to that was “Oh they are old and it really does not matter” since
he would be getting new ones as soon as he could afford toPoint 4:
Once he alerted us to
these issues we promptly made an appointment to go to his new home and assess
the damages. Upon seeing most of the
items I was confused as he stated many of these items were antiques. Once we assessed the furniture we were
surprised to notice that many of these so called “antiques “and “irreplaceable
items” were not even antique items. Having been in the furniture and moving
business for over years, these items, while older and valued family
heirlooms had been previously damaged and not been damaged in this current move
as he is claiming. We explained what
P.B.O stood for which is packed by owner and since he packed all his own items
we could not be responsible for boxes that were packed by him. We have no idea if those items were broken
before we even moved them at this point.
However we did explain to *** *** because he was such a good
customer we would gladly take care of his sofa and any of the wood items that
looked like they had marks on them. We
also stated that we would fix the arm on the sofa which had damage.
*** *** then proceeded to state that
his plates that where broken where karate goldIf that had been true then karate gold plates
should not have been packed in a box with
old coffee mugs, and books other items that have not been packed with valued
items. These items had no packing paper
in between each dish, they were just lying on top of each other with nothing to
protect them. The dishes had been
wrapped in newspaper around the whole stack hoping to keep everything in
place. Professional movers would
have wrapped these pieces correctly in dish packs and then this type of damage
would never have occurred
Our policy with all of our customers is to have all paper work signed and
any info noted of any issues at that time that the job went well. *** *** was very happy with the crew we
sent to do his move. He signed all
paperwork. We will be happy to forward
any and all paperwork upon your requestWe have tried very hard to get in touch with *** *** to
set up an appointment for us to come out and pick up his sofa so we can fix the
arm. We did already touch up and fix his
scratches on a lot of his wood pieces the first day that we were there to see
him. We have tried on at least four different dates to call him so we
could set up a time to send our furniture repair man to go out and get these
items taken care of for himTill this day we have had no response from him
except this recent letter from the B.B.B
Please note that *** *** as with all of our customers, was given the option
at the start of each of his moves to purchase additional insurance (pricing
based on coverage) or stay with the standard $per pound per item which is
free with the move. *** *** declined
this option on all of his moves due to the additional costThe cost of moving in and out of storage has been part of this issue. We are very unhappy that he feels our
services this last move did not meet his expectations however, we cannot be
held accountable for items wrapped and packed in sealed boxes or furniture
scratched that are not new or fresh as many of our photos prove. *** *** is stating that he may be taking
us to small claims court for the sum of $dollars which is close to the
total amount of all his past movesScott S*Owner
***
This is in response to *** *** ***’s Complaint
First let me express my serious concerns in the insubstantial accusations
of *** ***He has moved with us on several different times
into small
apartments and there was never a problem beforeFor this most recent move, we put him into
storage while he was waiting to make settlement on his new home which he told
me on many phone conversations how he was having a problem with his father not affording
any financial assistance for this move
Point which is a very important fact: *** packed all the
small items himselfThis is called PBO (Packed by owner) and we are not
responsible for how he packed his boxes, we cannot control how and what was
packed by customer. Their own items we
assume have been packed per their own specifications specifically if they are
such :”treasured and Sentimental items”
Point 2: *** *** packed
all his lamps, dishes, cups, plates, glass ware and bottles. Again, the issue is with the way in which he
wrapped and packed these items. None of
the boxes were packed or filled to the top correctly to avoid stacking issues Due to the fact that he did not load them or
wrap items correctly this caused them to be to light in the corners and
therefore unable to withstand any extra weight which then of course can cause
buckling and damage to the contents. Point 3: Many of the pieces of
furniture that *** *** claims where damaged in the move are completely
false. Most of his furniture, as he even
stated in his complaint, has had scratches and typical wear and tear damages
from being older piecesWe know this because we moved him three times *** ***’s response to that was “Oh they are old and it really does not matter” since
he would be getting new ones as soon as he could afford to.Point 4: Once he alerted us to
these issues we promptly made an appointment to go to his new home and assess
the damages. Upon seeing most of the
items I was confused as he stated many of these items were antiques. Once we assessed the furniture we were
surprised to notice that many of these so called “antiques “and “irreplaceable
items” were not even antique items. Having been in the furniture and moving
business for over years, these items, while older and valued family
heirlooms had been previously damaged and not been damaged in this current move
as he is claiming. We explained what
P.B.O stood for which is packed by owner and since he packed all his own items
we could not be responsible for boxes that were packed by him. We have no idea if those items were broken
before we even moved them at this point.
However we did explain to *** *** because he was such a good
customer we would gladly take care of his sofa and any of the wood items that
looked like they had marks on them. We
also stated that we would fix the arm on the sofa which had damage.
*** *** then proceeded to state that
his plates that where broken where karate goldIf that had been true then karate gold plates
should not have been packed in a box with
old coffee mugs, and books other items that have not been packed with valued
items. These items had no packing paper
in between each dish, they were just lying on top of each other with nothing to
protect them. The dishes had been
wrapped in newspaper around the whole stack hoping to keep everything in
place. Professional movers would
have wrapped these pieces correctly in dish packs and then this type of damage
would never have occurred Our policy with all of our customers is to have all paper work signed and
any info noted of any issues at that time that the job went well. *** *** was very happy with the crew we
sent to do his move. He signed all
paperwork. We will be happy to forward
any and all paperwork upon your request.We have tried very hard to get in touch with *** *** to
set up an appointment for us to come out and pick up his sofa so we can fix the
arm. We did already touch up and fix his
scratches on a lot of his wood pieces the first day that we were there to see
him. We have tried on at least four different dates to call him so we
could set up a time to send our furniture repair man to go out and get these
items taken care of for himTill this day we have had no response from him
except this recent letter from the B.B.B Please note that *** *** as with all of our customers, was given the option
at the start of each of his moves to purchase additional insurance (pricing
based on coverage) or stay with the standard $per pound per item which is
free with the move. *** *** declined
this option on all of his moves due to the additional cost.The cost of moving in and out of storage has been part of this issue. We are very unhappy that he feels our
services this last move did not meet his expectations however, we cannot be
held accountable for items wrapped and packed in sealed boxes or furniture
scratched that are not new or fresh as many of our photos prove. *** *** is stating that he may be taking
us to small claims court for the sum of $dollars which is close to the
total amount of all his past moves.Scott S*Owner***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
No one has called or left a messageMaybe, he could provide a telephone statement to prove these calls were made to me? Since the owner did not unpack the boxes himself, he doesn't know what type of materials that I used The boxes being packed very high in a storage unit was his decisionI never planned to get rid of my old furniture and I have no idea what in the world my father has to do with my moving expenses, which I paid for out of my own funds completely.
His website says that things will be handled professionally and covers will be used to protect furniture A heavy couch and metal bed frame were damaged badly, that should say a lot about how they operate their business Other similar negative complaints are "online" about his customer's experiencesHis account is completely wrong except for the fact that legally they are not responsible for anything boxed I can tell you that I packed glass and china carefully and filling up the boxes completely would not make up for the fact that too much weight was put on them If they had handled my glasses and dishes like the furniture, I would be wiped out Indeed, I have a box full of bubble wrap and separators that I have savedI am missing one item for sure and that is a brand new boxed set of kitchen knives/utensils that my mother gave meWhat happened to it? Was it lost? As I believe I said earlier, one box was empty Another point, and my mother is a witness, boxes were in the wrong rooms, which points to the non-professional service that I received I found a kitchen dutch oven on my porch for example! I believe that the items were weighed down too heavily in that storage unit and that is what caused part of the damage I am well aware of small nicks in old furniture, I pointed out new deep scratches, and long cracks and scratches on a number of pieces that were not there before they moved me out of the Drexelbrook Apartments
One of his employees on the last move was often standing around during the move with just one box as if he didn't know what to do with itAnother employee told me that the move would go faster if they didn't count the boxes, so I agreed I had no reason not to trust them at that point I would not be wasting my time or yours or his if these were just minor scratches I'm appalled that they refuse to take responsibility They didn't seem surprised or upset at what they saw
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:No one has called or left a messageMaybe, he could provide a telephone statement to prove these calls were made to me? Since the owner did not unpack the boxes himself, he doesn't know what type of materials that I used The boxes being packed very high in a storage unit was his decisionI never planned to get rid of my old furniture and I have no idea what in the world my father has to do with my moving expenses, which I paid for out of my own funds completely. His website says that things will be handled professionally and covers will be used to protect furniture A heavy couch and metal bed frame were damaged badly, that should say a lot about how they operate their business Other similar negative complaints are "online" about his customer's experiencesHis account is completely wrong except for the fact that legally they are not responsible for anything boxed I can tell you that I packed glass and china carefully and filling up the boxes completely would not make up for the fact that too much weight was put on them If they had handled my glasses and dishes like the furniture, I would be wiped out Indeed, I have a box full of bubble wrap and separators that I have savedI am missing one item for sure and that is a brand new boxed set of kitchen knives/utensils that my mother gave meWhat happened to it? Was it lost? As I believe I said earlier, one box was empty Another point, and my mother is a witness, boxes were in the wrong rooms, which points to the non-professional service that I received I found a kitchen dutch oven on my porch for example! I believe that the items were weighed down too heavily in that storage unit and that is what caused part of the damage I am well aware of small nicks in old furniture, I pointed out new deep scratches, and long cracks and scratches on a number of pieces that were not there before they moved me out of the Drexelbrook Apartments One of his employees on the last move was often standing around during the move with just one box as if he didn't know what to do with itAnother employee told me that the move would go faster if they didn't count the boxes, so I agreed I had no reason not to trust them at that point I would not be wasting my time or yours or his if these were just minor scratches I'm appalled that they refuse to take responsibility They didn't seem surprised or upset at what they saw
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I am going to have an attorney examine the documents and then take this matter to court Thank you for attempting to be an intermediary, however, it seems that Ramsey's has no interest in taking responsibility for the damage I would like to know if they were able to find their phone records? Are they able to corroborate their claims? I don't recall anyone taking photos, did I read that they had taken some photos or sent some to you? I would indeed like to see them if so
I am insulted at Ramsey's "story" and will inquire as to whether they are libel comments I spent thousands of dollars to store my belongings for about three years and had no intention to discard them My father did not pay for my moving expenses and I'm not some sort of scam artist The fact that Ramsey's is so callous in the way they described my furniture as if it came from Walmart speaks volumes about their attitude Does an antique have to be "priceless" to have value? Is it alright for everything else other than "antiques" to be damaged? They call themselves professional movers and that is what I paid for to the tune of thousands of dollars Here are some quotes from their site: "highest level of service" "quality and accountability" "reliable" "well trained professional...crew" " "satisfaction guaranteed" Well, that is not what I experiencedThe truth is that the first move went so well, that I went out of my way, and incurred added expenses (by staying in an apartment extra days for which I was charged extra money) just so that they could move me again Here is what happened in my opinion The storage unit they packed was over filled which damaged items and the third move also went poorly and for this they should take responsibility One of their crew was obviously not a "professional" as he stood around seemingly clueless at times I was "encouraged" to not have them count the boxes I didn't expect problems, so I didn't take out extra insurance This company should not be able to make such claims online if the truth is that they fall down on the job sometimes There are other former customers who have written online that their experience was bad as well My request is that the Revdex.com investigate further You should only endorse companies that have earned the trust that people put in your name
I would be happy to allow someone from the Revdex.com to view the bent metal bed frame, broken couch, and the many other damaged items, just ask
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I am going to have an attorney examine the documents and then take this matter to court Thank you for attempting to be an intermediary, however, it seems that Ramsey's has no interest in taking responsibility for the damage I would like to know if they were able to find their phone records? Are they able to corroborate their claims? I don't recall anyone taking photos, did I read that they had taken some photos or sent some to you? I would indeed like to see them if so I am insulted at Ramsey's "story" and will inquire as to whether they are libel comments I spent thousands of dollars to store my belongings for about three years and had no intention to discard them My father did not pay for my moving expenses and I'm not some sort of scam artist The fact that Ramsey's is so callous in the way they described my furniture as if it came from Walmart speaks volumes about their attitude Does an antique have to be "priceless" to have value? Is it alright for everything else other than "antiques" to be damaged? They call themselves professional movers and that is what I paid for to the tune of thousands of dollars Here are some quotes from their site: "highest level of service" "quality and accountability" "reliable" "well trained professional...crew" " "satisfaction guaranteed" Well, that is not what I experienced.The truth is that the first move went so well, that I went out of my way, and incurred added expenses (by staying in an apartment extra days for which I was charged extra money) just so that they could move me again Here is what happened in my opinion The storage unit they packed was over filled which damaged items and the third move also went poorly and for this they should take responsibility One of their crew was obviously not a "professional" as he stood around seemingly clueless at times I was "encouraged" to not have them count the boxes I didn't expect problems, so I didn't take out extra insurance This company should not be able to make such claims online if the truth is that they fall down on the job sometimes There are other former customers who have written online that their experience was bad as well My request is that the Revdex.com investigate further You should only endorse companies that have earned the trust that people put in your name I would be happy to allow someone from the Revdex.com to view the bent metal bed frame, broken couch, and the many other damaged items, just ask
Regards,
*** ***
This is in response to [redacted] ’s Complaint First let me express my serious concerns in the insubstantial accusations of [redacted] He has moved with us on several different times into small apartments and there was never a problem beforeFor this most recent move, we put him into storage while he was waiting to make settlement on his new home which he told me on many phone conversations how he was having a problem with his father not affording any financial assistance for this move Point which is a very important fact: [redacted] packed all the small items himselfThis is called PBO (Packed by owner) and we are not responsible for how he packed his boxes, we cannot control how and what was packed by customer Their own items we assume have been packed per their own specifications specifically if they are such :”treasured and Sentimental items” Point 2: [redacted] packed all his lamps, dishes, cups, plates, glass ware and bottles Again, the issue is with the way in which he wrapped and packed these items None of the boxes were packed or filled to the top correctly to avoid stacking issues Due to the fact that he did not load them or wrap items correctly this caused them to be to light in the corners and therefore unable to withstand any extra weight which then of course can cause buckling and damage to the contentsPoint 3: Many of the pieces of furniture that [redacted] claims where damaged in the move are completely false Most of his furniture, as he even stated in his complaint, has had scratches and typical wear and tear damages from being older piecesWe know this because we moved him three times [redacted] ’s response to that was “Oh they are old and it really does not matter” since he would be getting new ones as soon as he could afford to.Point 4: Once he alerted us to these issues we promptly made an appointment to go to his new home and assess the damages Upon seeing most of the items I was confused as he stated many of these items were antiques Once we assessed the furniture we were surprised to notice that many of these so called “antiques “and “irreplaceable items” were not even antique items Having been in the furniture and moving business for over years, these items, while older and valued family heirlooms had been previously damaged and not been damaged in this current move as he is claiming We explained what P.B.O stood for which is packed by owner and since he packed all his own items we could not be responsible for boxes that were packed by him We have no idea if those items were broken before we even moved them at this point However we did explain to [redacted] because he was such a good customer we would gladly take care of his sofa and any of the wood items that looked like they had marks on them We also stated that we would fix the arm on the sofa which had damage [redacted] then proceeded to state that his plates that where broken where karate goldIf that had been true then karate gold plates should not have been packed in a box with old coffee mugs, and books other items that have not been packed with valued items These items had no packing paper in between each dish, they were just lying on top of each other with nothing to protect them The dishes had been wrapped in newspaper around the whole stack hoping to keep everything in place Professional movers would have wrapped these pieces correctly in dish packs and then this type of damage would never have occurred Our policy with all of our customers is to have all paper work signed and any info noted of any issues at that time that the job went well [redacted] was very happy with the crew we sent to do his move He signed all paperwork We will be happy to forward any and all paperwork upon your request.We have tried very hard to get in touch with [redacted] to set up an appointment for us to come out and pick up his sofa so we can fix the arm We did already touch up and fix his scratches on a lot of his wood pieces the first day that we were there to see him We have tried on at least four different dates to call him so we could set up a time to send our furniture repair man to go out and get these items taken care of for himTill this day we have had no response from him except this recent letter from the B.B.B Please note that [redacted] as with all of our customers, was given the option at the start of each of his moves to purchase additional insurance (pricing based on coverage) or stay with the standard $per pound per item which is free with the move [redacted] declined this option on all of his moves due to the additional cost.The cost of moving in and out of storage has been part of this issue We are very unhappy that he feels our services this last move did not meet his expectations however, we cannot be held accountable for items wrapped and packed in sealed boxes or furniture scratched that are not new or fresh as many of our photos prove [redacted] is stating that he may be taking us to small claims court for the sum of $dollars which is close to the total amount of all his past moves.Scott S [redacted] Owner [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I am going to have an attorney examine the documents and then take this matter to court Thank you for attempting to be an intermediary, however, it seems that Ramsey's has no interest in taking responsibility for the damage I would like to know if they were able to find their phone records? Are they able to corroborate their claims? I don't recall anyone taking photos, did I read that they had taken some photos or sent some to you? I would indeed like to see them if so I am insulted at Ramsey's "story" and will inquire as to whether they are libel comments I spent thousands of dollars to store my belongings for about three years and had no intention to discard them My father did not pay for my moving expenses and I'm not some sort of scam artist The fact that Ramsey's is so callous in the way they described my furniture as if it came from Walmart speaks volumes about their attitude Does an antique have to be "priceless" to have value? Is it alright for everything else other than "antiques" to be damaged? They call themselves professional movers and that is what I paid for to the tune of thousands of dollars Here are some quotes from their site: "highest level of service" "quality and accountability" "reliable" "well trained professional...crew" " "satisfaction guaranteed" Well, that is not what I experienced.The truth is that the first move went so well, that I went out of my way, and incurred added expenses (by staying in an apartment extra days for which I was charged extra money) just so that they could move me again Here is what happened in my opinion The storage unit they packed was over filled which damaged items and the third move also went poorly and for this they should take responsibility One of their crew was obviously not a "professional" as he stood around seemingly clueless at times I was "encouraged" to not have them count the boxes I didn't expect problems, so I didn't take out extra insurance This company should not be able to make such claims online if the truth is that they fall down on the job sometimes There are other former customers who have written online that their experience was bad as well My request is that the Revdex.com investigate further You should only endorse companies that have earned the trust that people put in your name I would be happy to allow someone from the Revdex.com to view the bent metal bed frame, broken couch, and the many other damaged items, just ask Regards, [redacted]
This is in response to *** *** ***’s Complaint
*Owner
10pt;">
First let me express my serious concerns in the insubstantial accusations
of *** ***He has moved with us on several different times into small
apartments and there was never a problem beforeFor this most recent move, we put him into
storage while he was waiting to make settlement on his new home which he told
me on many phone conversations how he was having a problem with his father not affording
any financial assistance for this move
Point which is a very important fact:
*** packed all the
small items himselfThis is called PBO (Packed by owner) and we are not
responsible for how he packed his boxes, we cannot control how and what was
packed by customer. Their own items we
assume have been packed per their own specifications specifically if they are
such :”treasured and Sentimental items”
Point 2:
*** *** packed
all his lamps, dishes, cups, plates, glass ware and bottles. Again, the issue is with the way in which he
wrapped and packed these items. None of
the boxes were packed or filled to the top correctly to avoid stacking issues Due to the fact that he did not load them or
wrap items correctly this caused them to be to light in the corners and
therefore unable to withstand any extra weight which then of course can cause
buckling and damage to the contents Point 3:
Many of the pieces of
furniture that *** *** claims where damaged in the move are completely
false. Most of his furniture, as he even
stated in his complaint, has had scratches and typical wear and tear damages
from being older piecesWe know this because we moved him three times *** ***’s response to that was “Oh they are old and it really does not matter” since
he would be getting new ones as soon as he could afford toPoint 4:
Once he alerted us to
these issues we promptly made an appointment to go to his new home and assess
the damages. Upon seeing most of the
items I was confused as he stated many of these items were antiques. Once we assessed the furniture we were
surprised to notice that many of these so called “antiques “and “irreplaceable
items” were not even antique items. Having been in the furniture and moving
business for over years, these items, while older and valued family
heirlooms had been previously damaged and not been damaged in this current move
as he is claiming. We explained what
P.B.O stood for which is packed by owner and since he packed all his own items
we could not be responsible for boxes that were packed by him. We have no idea if those items were broken
before we even moved them at this point.
However we did explain to *** *** because he was such a good
customer we would gladly take care of his sofa and any of the wood items that
looked like they had marks on them. We
also stated that we would fix the arm on the sofa which had damage.
*** *** then proceeded to state that
his plates that where broken where karate goldIf that had been true then karate gold plates
should not have been packed in a box with
old coffee mugs, and books other items that have not been packed with valued
items. These items had no packing paper
in between each dish, they were just lying on top of each other with nothing to
protect them. The dishes had been
wrapped in newspaper around the whole stack hoping to keep everything in
place. Professional movers would
have wrapped these pieces correctly in dish packs and then this type of damage
would never have occurred
Our policy with all of our customers is to have all paper work signed and
any info noted of any issues at that time that the job went well. *** *** was very happy with the crew we
sent to do his move. He signed all
paperwork. We will be happy to forward
any and all paperwork upon your requestWe have tried very hard to get in touch with *** *** to
set up an appointment for us to come out and pick up his sofa so we can fix the
arm. We did already touch up and fix his
scratches on a lot of his wood pieces the first day that we were there to see
him. We have tried on at least four different dates to call him so we
could set up a time to send our furniture repair man to go out and get these
items taken care of for himTill this day we have had no response from him
except this recent letter from the B.B.B
Please note that *** *** as with all of our customers, was given the option
at the start of each of his moves to purchase additional insurance (pricing
based on coverage) or stay with the standard $per pound per item which is
free with the move. *** *** declined
this option on all of his moves due to the additional costThe cost of moving in and out of storage has been part of this issue. We are very unhappy that he feels our
services this last move did not meet his expectations however, we cannot be
held accountable for items wrapped and packed in sealed boxes or furniture
scratched that are not new or fresh as many of our photos prove. *** *** is stating that he may be taking
us to small claims court for the sum of $dollars which is close to the
total amount of all his past movesScott S
***
This is in response to *** *** ***’s Complaint
*Owner***
First let me express my serious concerns in the insubstantial accusations
of *** ***He has moved with us on several different times
into small
apartments and there was never a problem beforeFor this most recent move, we put him into
storage while he was waiting to make settlement on his new home which he told
me on many phone conversations how he was having a problem with his father not affording
any financial assistance for this move
Point which is a very important fact: *** packed all the
small items himselfThis is called PBO (Packed by owner) and we are not
responsible for how he packed his boxes, we cannot control how and what was
packed by customer. Their own items we
assume have been packed per their own specifications specifically if they are
such :”treasured and Sentimental items”
Point 2: *** *** packed
all his lamps, dishes, cups, plates, glass ware and bottles. Again, the issue is with the way in which he
wrapped and packed these items. None of
the boxes were packed or filled to the top correctly to avoid stacking issues Due to the fact that he did not load them or
wrap items correctly this caused them to be to light in the corners and
therefore unable to withstand any extra weight which then of course can cause
buckling and damage to the contents. Point 3: Many of the pieces of
furniture that *** *** claims where damaged in the move are completely
false. Most of his furniture, as he even
stated in his complaint, has had scratches and typical wear and tear damages
from being older piecesWe know this because we moved him three times *** ***’s response to that was “Oh they are old and it really does not matter” since
he would be getting new ones as soon as he could afford to.Point 4: Once he alerted us to
these issues we promptly made an appointment to go to his new home and assess
the damages. Upon seeing most of the
items I was confused as he stated many of these items were antiques. Once we assessed the furniture we were
surprised to notice that many of these so called “antiques “and “irreplaceable
items” were not even antique items. Having been in the furniture and moving
business for over years, these items, while older and valued family
heirlooms had been previously damaged and not been damaged in this current move
as he is claiming. We explained what
P.B.O stood for which is packed by owner and since he packed all his own items
we could not be responsible for boxes that were packed by him. We have no idea if those items were broken
before we even moved them at this point.
However we did explain to *** *** because he was such a good
customer we would gladly take care of his sofa and any of the wood items that
looked like they had marks on them. We
also stated that we would fix the arm on the sofa which had damage.
*** *** then proceeded to state that
his plates that where broken where karate goldIf that had been true then karate gold plates
should not have been packed in a box with
old coffee mugs, and books other items that have not been packed with valued
items. These items had no packing paper
in between each dish, they were just lying on top of each other with nothing to
protect them. The dishes had been
wrapped in newspaper around the whole stack hoping to keep everything in
place. Professional movers would
have wrapped these pieces correctly in dish packs and then this type of damage
would never have occurred Our policy with all of our customers is to have all paper work signed and
any info noted of any issues at that time that the job went well. *** *** was very happy with the crew we
sent to do his move. He signed all
paperwork. We will be happy to forward
any and all paperwork upon your request.We have tried very hard to get in touch with *** *** to
set up an appointment for us to come out and pick up his sofa so we can fix the
arm. We did already touch up and fix his
scratches on a lot of his wood pieces the first day that we were there to see
him. We have tried on at least four different dates to call him so we
could set up a time to send our furniture repair man to go out and get these
items taken care of for himTill this day we have had no response from him
except this recent letter from the B.B.B Please note that *** *** as with all of our customers, was given the option
at the start of each of his moves to purchase additional insurance (pricing
based on coverage) or stay with the standard $per pound per item which is
free with the move. *** *** declined
this option on all of his moves due to the additional cost.The cost of moving in and out of storage has been part of this issue. We are very unhappy that he feels our
services this last move did not meet his expectations however, we cannot be
held accountable for items wrapped and packed in sealed boxes or furniture
scratched that are not new or fresh as many of our photos prove. *** *** is stating that he may be taking
us to small claims court for the sum of $dollars which is close to the
total amount of all his past moves.Scott S
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
No one has called or left a messageMaybe, he could provide a telephone statement to prove these calls were made to me? Since the owner did not unpack the boxes himself, he doesn't know what type of materials that I used The boxes being packed very high in a storage unit was his decisionI never planned to get rid of my old furniture and I have no idea what in the world my father has to do with my moving expenses, which I paid for out of my own funds completely.
His website says that things will be handled professionally and covers will be used to protect furniture A heavy couch and metal bed frame were damaged badly, that should say a lot about how they operate their business Other similar negative complaints are "online" about his customer's experiencesHis account is completely wrong except for the fact that legally they are not responsible for anything boxed I can tell you that I packed glass and china carefully and filling up the boxes completely would not make up for the fact that too much weight was put on them If they had handled my glasses and dishes like the furniture, I would be wiped out Indeed, I have a box full of bubble wrap and separators that I have savedI am missing one item for sure and that is a brand new boxed set of kitchen knives/utensils that my mother gave meWhat happened to it? Was it lost? As I believe I said earlier, one box was empty Another point, and my mother is a witness, boxes were in the wrong rooms, which points to the non-professional service that I received I found a kitchen dutch oven on my porch for example! I believe that the items were weighed down too heavily in that storage unit and that is what caused part of the damage I am well aware of small nicks in old furniture, I pointed out new deep scratches, and long cracks and scratches on a number of pieces that were not there before they moved me out of the Drexelbrook Apartments
One of his employees on the last move was often standing around during the move with just one box as if he didn't know what to do with itAnother employee told me that the move would go faster if they didn't count the boxes, so I agreed I had no reason not to trust them at that point I would not be wasting my time or yours or his if these were just minor scratches I'm appalled that they refuse to take responsibility They didn't seem surprised or upset at what they saw
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:No one has called or left a messageMaybe, he could provide a telephone statement to prove these calls were made to me? Since the owner did not unpack the boxes himself, he doesn't know what type of materials that I used The boxes being packed very high in a storage unit was his decisionI never planned to get rid of my old furniture and I have no idea what in the world my father has to do with my moving expenses, which I paid for out of my own funds completely. His website says that things will be handled professionally and covers will be used to protect furniture A heavy couch and metal bed frame were damaged badly, that should say a lot about how they operate their business Other similar negative complaints are "online" about his customer's experiencesHis account is completely wrong except for the fact that legally they are not responsible for anything boxed I can tell you that I packed glass and china carefully and filling up the boxes completely would not make up for the fact that too much weight was put on them If they had handled my glasses and dishes like the furniture, I would be wiped out Indeed, I have a box full of bubble wrap and separators that I have savedI am missing one item for sure and that is a brand new boxed set of kitchen knives/utensils that my mother gave meWhat happened to it? Was it lost? As I believe I said earlier, one box was empty Another point, and my mother is a witness, boxes were in the wrong rooms, which points to the non-professional service that I received I found a kitchen dutch oven on my porch for example! I believe that the items were weighed down too heavily in that storage unit and that is what caused part of the damage I am well aware of small nicks in old furniture, I pointed out new deep scratches, and long cracks and scratches on a number of pieces that were not there before they moved me out of the Drexelbrook Apartments One of his employees on the last move was often standing around during the move with just one box as if he didn't know what to do with itAnother employee told me that the move would go faster if they didn't count the boxes, so I agreed I had no reason not to trust them at that point I would not be wasting my time or yours or his if these were just minor scratches I'm appalled that they refuse to take responsibility They didn't seem surprised or upset at what they saw
Regards,
*** ***
See attached document
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I am going to have an attorney examine the documents and then take this matter to court Thank you for attempting to be an intermediary, however, it seems that Ramsey's has no interest in taking responsibility for the damage I would like to know if they were able to find their phone records? Are they able to corroborate their claims? I don't recall anyone taking photos, did I read that they had taken some photos or sent some to you? I would indeed like to see them if so
I am insulted at Ramsey's "story" and will inquire as to whether they are libel comments I spent thousands of dollars to store my belongings for about three years and had no intention to discard them My father did not pay for my moving expenses and I'm not some sort of scam artist The fact that Ramsey's is so callous in the way they described my furniture as if it came from Walmart speaks volumes about their attitude Does an antique have to be "priceless" to have value? Is it alright for everything else other than "antiques" to be damaged? They call themselves professional movers and that is what I paid for to the tune of thousands of dollars Here are some quotes from their site: "highest level of service" "quality and accountability" "reliable" "well trained professional...crew" " "satisfaction guaranteed" Well, that is not what I experiencedThe truth is that the first move went so well, that I went out of my way, and incurred added expenses (by staying in an apartment extra days for which I was charged extra money) just so that they could move me again Here is what happened in my opinion The storage unit they packed was over filled which damaged items and the third move also went poorly and for this they should take responsibility One of their crew was obviously not a "professional" as he stood around seemingly clueless at times I was "encouraged" to not have them count the boxes I didn't expect problems, so I didn't take out extra insurance This company should not be able to make such claims online if the truth is that they fall down on the job sometimes There are other former customers who have written online that their experience was bad as well My request is that the Revdex.com investigate further You should only endorse companies that have earned the trust that people put in your name
I would be happy to allow someone from the Revdex.com to view the bent metal bed frame, broken couch, and the many other damaged items, just ask
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I am going to have an attorney examine the documents and then take this matter to court Thank you for attempting to be an intermediary, however, it seems that Ramsey's has no interest in taking responsibility for the damage I would like to know if they were able to find their phone records? Are they able to corroborate their claims? I don't recall anyone taking photos, did I read that they had taken some photos or sent some to you? I would indeed like to see them if so I am insulted at Ramsey's "story" and will inquire as to whether they are libel comments I spent thousands of dollars to store my belongings for about three years and had no intention to discard them My father did not pay for my moving expenses and I'm not some sort of scam artist The fact that Ramsey's is so callous in the way they described my furniture as if it came from Walmart speaks volumes about their attitude Does an antique have to be "priceless" to have value? Is it alright for everything else other than "antiques" to be damaged? They call themselves professional movers and that is what I paid for to the tune of thousands of dollars Here are some quotes from their site: "highest level of service" "quality and accountability" "reliable" "well trained professional...crew" " "satisfaction guaranteed" Well, that is not what I experienced.The truth is that the first move went so well, that I went out of my way, and incurred added expenses (by staying in an apartment extra days for which I was charged extra money) just so that they could move me again Here is what happened in my opinion The storage unit they packed was over filled which damaged items and the third move also went poorly and for this they should take responsibility One of their crew was obviously not a "professional" as he stood around seemingly clueless at times I was "encouraged" to not have them count the boxes I didn't expect problems, so I didn't take out extra insurance This company should not be able to make such claims online if the truth is that they fall down on the job sometimes There are other former customers who have written online that their experience was bad as well My request is that the Revdex.com investigate further You should only endorse companies that have earned the trust that people put in your name I would be happy to allow someone from the Revdex.com to view the bent metal bed frame, broken couch, and the many other damaged items, just ask
Regards,
*** ***