I ordered a North Face bag online from this store and had to play phone tag for days because they would not ship the item until I paid an additional $for shipping I was told that it was a mistake on their end with their website and that it should have been added, but they would not ship until the additional shipping amount was paid I ordered the bag on a Thursday and the item was not shipped until the following Tuesday when I was finally able to get ahold of someone I asked to speak with a manager and was told I would get a name and phone #, but then told "someone would just call me", but I never received a response I asked why I would be paying more for their error online (and missed days when the item should have already been shipped), and was just told because "we are a small local business."
I ordered a North Face bag online from this store and had to play phone tag for days because they would not ship the item until I paid an additional $for shipping I was told that it was a mistake on their end with their website and that it should have been added, but they would not ship until the additional shipping amount was paid I ordered the bag on a Thursday and the item was not shipped until the following Tuesday when I was finally able to get ahold of someone I asked to speak with a manager and was told I would get a name and phone #, but then told "someone would just call me", but I never received a response I asked why I would be paying more for their error online (and missed days when the item should have already been shipped), and was just told because "we are a small local business."