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Ranch Muffler & Truck Accessories, Inc.

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Reviews Ranch Muffler & Truck Accessories, Inc.

Ranch Muffler & Truck Accessories, Inc. Reviews (1)

Customer did have an exhaust installed by us on 7-15-We did not damage any part of his truck or bodyThe bangs in the shop he was hearing are typical sounds that come from the shop when we are working on vehiclesHis truck was not the only vehicle being worked on when it was in the shop
Sounds of mufflers dropping when they're cutoff the vehicle and other loud noises are frequentWhen customer came in 7-17-he was very loud and rude to *** (our manager and NOT my son)*** looked at the damage *** (customer) was claiming happened hereThe spot *** was claiming was between the bumper and the taillight on the rear passenger sideIt is very hard to believe because of the location of the claim*** informed *** that he would need to see the video and that he does not have access to itI am the only one that has access to recording on our security system*** came to the back of the shop to let me know what was going on so I went to the front to talk to *** showed me the damage and explained why he thought it happened hereHe was very loud and rudeI looked at his claim and also question how the damage could occur given the location and all the pre excisting damage to the other side of the bumper and multiple damage at other areas of his truck. I told him I would look at the cameras and talk to my employees to see if we could determine that it happened hereI tried to do a playback on my security system and it would not show any previous days recordingsI called Adi at Bits Bites and Nibbles ( our computer IT guy) and he came over to try and helpHe spent about an hour on it and says he thinks the hard drive may have crashedI called Lorex (Manufacture of camera system) and they diagnosed the same thingThe last time we checked a recording was months ago and it was working fine thenWe did not delete any footage or recordings as there was no footage or recordings to deleteI called *** to tell him I needed more time to talk to my installer as he was sick on 7-We agreed to meet at my shop at noon on 7-I called him on 7-morning to tell him I had an errand to run and if we could meet at 1:and he agreedI left the shop and was about miles away and my wife called me and told me that *** just showed up and was yelling at *** and wanted my cell phone number*** told him no he cannot give out my number ( per my rules)I turned around and came back to the shop and *** was being very belligerent right from the beginningHe wouldn't let me get words in without interrupting and raising his voice at me. I kept telling him to calm down so I could explain what was going onHe just kept interrupting me and would not let me complete my explanation without interruptingThe Police officer arrived and *** explained his issue and then it was my turn I started to tell the officer and *** kept interrupting againI asked the officer if we could go inside and talk and she said yesI explained what happened to the camera system and that I spoke to *** and my installers all at separate times and they all replied no damage was done to ***'s truck here at the shopShe told me there was no evidence that this happened here and she was going to tell *** the he needed to leave and not come back here and bother us anymoreShe told me that he does have the right to try to take us to civil courtI don't no what she told *** but find it hard to believe that should would say "take them to small claims"Now all that being said, without admitting it was our fault, guilt or any liability to us I will offer to have a autobody repair shop look at his truck and give us an esti***e to fix that spot on his truckAgain, This is not admitting any fault just good business practicePlease let me know and I will make arrangements to have it looked atI originally was going to tell *** I would have it looked at, but his attitude at the time and his constant interrupting kept me from doing it

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Address: 27495 Commerce Center Dr STE A, Temecula, California, United States, 92590-2526

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