Complaint: [redacted] I am rejecting this response because:The $gift card we received will not be usedThank you, but we will not be doing any further business with you in the future Regards, [redacted]
We certainly do not want any of our customers to be disappointed with the service they receive at Suburban Furniture.***, you have been assigned several times to the very rare cases that customers have complained about SuburbanAnd these issues are resolved very quicklyThis matter is no
exception.The special order items were placed on 4-and delivered on 5-The customer was quoted four weeksThe customer was offered a loaner sofa to use while their special order was being produced and they declined the offer Until an item is actually on a truck and headed our way, the manufacturer gives us a general ETA, which matched the quoted lead timeOur office staff relayed whatever information was available to us to the customerWe understand that because the information given to us is approximate and general, this can be frustrating to the customerWhen it comes to order status, any of the office staff can handle these inquiries, and can do so as effectively as a manager We thought we had set the expectation level of the lead time at the time of sale by quoting four weeksIt seems the expectation on the customer's end was different And because of this disappointment, we had a delivery team make a special delivery to the customer the same day the merchandise arrivedWe certainly do appreciate this customer's and all our customers' businessWe have sent this customer a Suburban gift card for any troubles they may have experienced
Complaint: [redacted]
I am rejecting this response because:The $50 gift card we received will not be used. Thank you, but we will not be doing any further business with you in the future.
Regards,
[redacted]
Complaint: [redacted] I am rejecting this response because:The $gift card we received will not be usedThank you, but we will not be doing any further business with you in the future Regards, [redacted]
We certainly do not want any of our customers to be disappointed with the service they receive at Suburban Furniture.***, you have been assigned several times to the very rare cases that customers have complained about SuburbanAnd these issues are resolved very quicklyThis matter is no
exception.The special order items were placed on 4-and delivered on 5-The customer was quoted four weeksThe customer was offered a loaner sofa to use while their special order was being produced and they declined the offer Until an item is actually on a truck and headed our way, the manufacturer gives us a general ETA, which matched the quoted lead timeOur office staff relayed whatever information was available to us to the customerWe understand that because the information given to us is approximate and general, this can be frustrating to the customerWhen it comes to order status, any of the office staff can handle these inquiries, and can do so as effectively as a manager We thought we had set the expectation level of the lead time at the time of sale by quoting four weeksIt seems the expectation on the customer's end was different And because of this disappointment, we had a delivery team make a special delivery to the customer the same day the merchandise arrivedWe certainly do appreciate this customer's and all our customers' businessWe have sent this customer a Suburban gift card for any troubles they may have experienced
Complaint: [redacted]
I am rejecting this response because:The $50 gift card we received will not be used. Thank you, but we will not be doing any further business with you in the future.
Regards,
[redacted]