Rancher's Pride

Initial Business Response / [redacted] (1000, 10, 2015/12/30) */ Contact Name and Title: Corp Secretary Contact Phone: XXX-XXX-XXXX I am truly sorry you had a less than desired experienceI have looked for a complaint filed with our company and have no record of you calling and turning in a receipt of purchaseThis may be a oversight on our partPlease notify the office Monday thru Friday am to pm at XXX-XXX-XXXX.So we can discuss what options are available to you Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Contacted the number in the response and was treated rudelyThe person will not allow the steaks to be returned or allow a refundRancher's Pride claims all returns have to happen within days but we had no receipt and no company info to be able to do thatRancher's Pride now claims whoever sold steaks to us wasn't working on their behalf, however Rancer's Pride is the name on the debit with my bankRancher's Pride got the moneyI haved been scammedI want to return these steaks and I want my money back

Initial Business Response / [redacted] (1000, 6, 2015/10/28) */ [redacted] has been in contact with my office almost every day since her product was picked up on 10/15/15.I have explained to her several times that her check would be coming from our owner and not from my officeAlso, as I previously stated she has been in direct contact with me since her product was picked up, so I am not sure what she is referring to when she states that she has had no contact with our officeshe has communicated with me through my email, our chat box on our website, and through telephone callsShe also did not state that she has been calling my personal cell phone harassing me for a refundI am not allowed to use my cell phone at work and have been reprimanded several times because of it and could lose my job if it continues Attached is a copy of her completed customer service formthis is a form we use in our officeWhenever a customer service has been completed we send this to the owner so he has proof that it has been completedFrom there the checks are sent from the owner either to my office to give to customers who need to turn in product or to the customer directly if the product has already been picked upMrs [redacted] has been informed of our policy several times, but has stated that she does not have to follow our policyIf she has any further questions, she can call the customer service phone number, which she has

Initial Business Response / [redacted] (1000, 5, 2015/10/28) */ [redacted] first contacted our office through our chat box on our websiteI informed her that I would need a copy of her receipt and that I would send the salesman back out to her with her check to pick up her productHer first correspondence with me was on 10/22/after she had already contacted the Revdex.com and before she had actually contacted the office to get a resolutionWith her complaint coming in at the start of a weekend, the driver was given the customer service report on Monday 10/26/As of 10/27/her check has been returned and our product has been picked up Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes, they came and got their "meat" and returned our check on 10-27-I had to pay $for the five patties of "meat" we cooked and threw awaywe paidjust wanted to be done with themHowever, what they omitted in their report that they did not return our calls on 10-21-and when they said they would come on 10-22-15they did not call and their was a "no show" for coming and getting their productWe did not hear from them from 10-22-until 10-27-I am the one who kept leaving email messages and messages on their chat line on 10-27-and told them to come and get their meat today(10-27-15)We live three hours from Oklahoma City, OK and did not hear from [redacted] on the 10-27-until an hour before [redacted] arrived to pick up the "meat." I am not sure what would have happened if we had not been homeWe are glad to be rid of them! Warning flags went up when [redacted] said he was getting his own trucks and fresh "meat" business started and would come back byI told him thanksbut we would be buying meat only in the grocery storesThanks for your helpwithout your helpour story would not have ended this way

Initial Business Response /* (1000, 13, 2015/09/28) */
RE: Case number 16057008: *** ***
To whom it may concern,
Mr*** contacted our company via email regarding how to cancel his order with Rancher's PrideThe email he contacted us on is actually a customer feedback email and not a
customer service email addressThis email is not monitored on a daily basis, so when it was noticed that there was a complaint our secretary gave him instructions on how to do soHe was told to either mail or fax his receipt of sale to the Rancher's Pride office in Oklahoma City so that our customer service department could start the paperwork process needed to pick up our product and refund his purchaseAfter we returned his email however, there was no further correspondence between the customer and our companyHe states in his complaint to the Revdex.com that he attempted to contact the driver he purchased from, but he is an independent contractor for our company, not an employeeTo get a resolution on customer services, customers are required to follow the procedures in place as stated on the back of every sales receipt given to our customersWe apologize for any inconvenience this has caused Mr***, but our policy is the same for every customer that purchases product through Rancher's Pride Steak and Seafood, LLC
Please see attached documents for back up paperwork
Initial Consumer Rebuttal /* (3000, 15, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did email me and I faxed a copy of the invoice the same day they requested
I received no further response from them The back of the invoice show nothing
Final Business Response /* (4000, 17, 2015/10/14) */
RE: Case # 16057008: *** ***
To Whom it may concern,
Mr*** was informed by our secretary via email how to get the refund process startedHe states to the Revdex.com that he faxed his receipt to our Oklahoma City office, but no receipt from Mr*** was received by our customer service departmentWe have never heard back from Mr*** regarding this issue until we received our first letter from the Revdex.com on 9/28/We explained then that the email that he sent to our office was on an email address that is for customer feedback and not a customer service emailAt this time we are unable to give Mr*** a refund of his product, but given that we would also like to resolve this matter we are willing to exchange the product he has for a different product of his choosingWe offer beef, chicken, seafood and pork products for him to choose from

Initial Business Response /* (1000, 10, 2015/12/30) */
Contact Name and Title: Corp Secretary
Contact Phone: XXX-XXX-XXXX
I am truly sorry you had a less than desired experienceI have looked for a complaint filed with our company and have no record of you calling and turning in a receipt of
purchaseThis may be a oversight on our partPlease notify the office Monday thru Friday am to pm at XXX-XXX-XXXX.So we can discuss what options are available to you
Initial Consumer Rebuttal /* (3000, 12, 2016/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Contacted the number in the response and was treated rudelyThe person will not allow the steaks to be returned or allow a refundRancher's Pride claims all returns have to happen within days but we had no receipt and no company info to be able to do thatRancher's Pride now claims whoever sold steaks to us wasn't working on their behalf, however Rancer's Pride is the name on the debit with my bankRancher's Pride got the moneyI haved been scammedI want to return these steaks and I want my money back

Initial Business Response /* (1000, 6, 2015/10/28) */
*** *** has been in contact with my office almost every day since her product was picked up on 10/15/15.I have explained to her several times that her check would be coming from our owner and not from my officeAlso, as I previously stated
she has been in direct contact with me since her product was picked up, so I am not sure what she is referring to when she states that she has had no contact with our officeshe has communicated with me through my email, our chat box on our website, and through telephone callsShe also did not state that she has been calling my personal cell phone harassing me for a refundI am not allowed to use my cell phone at work and have been reprimanded several times because of it and could lose my job if it continues
Attached is a copy of her completed customer service formthis is a form we use in our officeWhenever a customer service has been completed we send this to the owner so he has proof that it has been completedFrom there the checks are sent from the owner either to my office to give to customers who need to turn in product or to the customer directly if the product has already been picked upMrs*** has been informed of our policy several times, but has stated that she does not have to follow our policyIf she has any further questions, she can call the customer service phone number, which she has

Initial Business Response /* (1000, 5, 2015/10/28) */
*** *** first contacted our office through our chat box on our websiteI informed her that I would need a copy of her receipt and that I would send the salesman back out to her with her check to pick up her productHer first correspondence
with me was on 10/22/after she had already contacted the Revdex.com and before she had actually contacted the office to get a resolutionWith her complaint coming in at the start of a weekend, the driver was given the customer service report on Monday 10/26/As of 10/27/her check has been returned and our product has been picked up
Initial Consumer Rebuttal /* (2000, 7, 2015/10/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, they came and got their "meat" and returned our check on 10-27-I had to pay $for the five patties of "meat" we cooked and threw awaywe paidjust wanted to be done with themHowever, what they omitted in their report that they did not return our calls on 10-21-and when they said they would come on 10-22-15they did not call and their was a "no show" for coming and getting their productWe did not hear from them from 10-22-until 10-27-I am the one who kept leaving email messages and messages on their chat line on 10-27-and told them to come and get their meat today(10-27-15)We live three hours from Oklahoma City, OK and did not hear from *** on the 10-27-until an hour before *** arrived to pick up the "meat." I am not sure what would have happened if we had not been homeWe are glad to be rid of them! Warning flags went up when *** said he was getting his own trucks and fresh "meat" business started and would come back byI told him thanksbut we would be buying meat only in the grocery storesThanks for your helpwithout your helpour story would not have ended this way