Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please inform me of what rules I have broken? I'm rarely ever home due to my work schedule, I keep to myself and if I have broken any rules I should've been notifiedThis is absurd!!! Show me proof, please! I've complained about the noise my neighbors have made waking my kids and I up at 2amI've sent recording of how loud and unruly they are, and nothing has ever happened.
Regards,
*** ***
September 16, 2015Revdex.com, IncS4th StreetLouisville, KY 40203-2186 *** ***
** *** * *** *** To Whom It May Concern: Ms*** has a record of ongoing lease violations and causing disturbances in the
building. Due to her history within the building we had planned to not renew her lease at its termination. When she gave her notice to vacate on July 16, 2015, it was not necessary for us to inform her of our intentions. However, since she changed her mind we had to make it known that we were not willing to permit her to stay in the unit beyond her lease expiration date. According toKentucky Law, a landlord is not required to give a reason for not renewing a lease. However, since she has filed this complaint, we find it necessary to disclose it. As to a difference in rental rates, some of the other tenants have been in the building longer than Ms*** has and their units do not have the updates that have been done in the unit that Ms*** occupies thus her rent has been higher. At this time, due to these lease violations, we are unable to renew Ms***’s lease and have asked her to vacate at the expiration of her lease which is September 30th, 2015.If you have any questions and/or further information is needed, please do not hesitate to contact me.Sincerely, *** *** *** *** ***President, ROBERT MASSEY COMPANY*** *** *** ***
September 23, 2015 Revdex.com, IncS4th StreetLouisville, KY 40203-2186*** *** ** ***
*** ***To Whom It May Concern:Ms. *** began her lease with
us on April 8th, 2015, and vacated August 17, 2015. At that time notice was given on August 3rd, it was discussed that due to her short occupancy, if the unit was not left in mocondition, she would be more than likely responsible for any charges incurred to prepare the property for a new tenant. We also referred her to her lease which indicates: “EARLY TERMINATION. IF THE TENANT BREAKS THE LEASE OR IS EVICTED, he or she will be held responsible for …a pro-rated portion of the costs incidental to re-leasing provided the termination occurs during the original lease term” An email was sent to Ms*** on August 28, 2015, indicating there were chargeable items found at the move out inspection and this involved carpet cleaning and paint charges due to the condition. A full paint was completed prior to Ms***’s occupancy and the carpets were cleaned. Ms*** was also provided a $rental concession for general cleaning needs due to wanting immediate occupancy. When the carpet cleaners completed the carpet cleaning after she vacated, only a basic cleaning was required therefore there we did not charge her for same. Based on the time frame for which Ms*** resided in the unit and the fact that there were no wall marks or damage were noted on her move in inspection report, any touch up paint charges are applicable. Several walls were found scuffed and require painting thus he was charged. The total cost for painting was $900 however only $was charged to Ms*** which was certainly less than could have been charged.Ms*** broke her lease and as you can tell we certainly were very lenient and fair. If you have any questions and/or further information is needed, please do not hesitate to contact me.Sincerely,*** *** *** *** ***President - Robert Massey CompanyWrocklage AvenueLouisville, KY 40205*** *** ***
*** *** *** *** * ***
*** *** * ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Please note that I am satisfied for receiving my prorated amount for August, however the paint cost and the maintenance charge for a mouse inspection, is still what I remain totally dissatisfied with the company's position. I feel I should not have to absorb any cost for the paint, especially after looking at the possible tenant charges that may occur after move out. Also, the $45 charge for the mouse inspection was charged to my account in May, when I made the phone call to the company a week or so after I moved in. I will wait for the business to perform this action and, when it does, will consider this complaint resolved.
Regards,
[redacted]
I have reached out directly to the complainant and I feel confident that we will reach a resolution. He should have contacted me in the first place. There were some unfortunate occurrences associated with his account involving a public agency that placed an irresponsible person in his...
rental house. We dealt with the situation the best that we could and tried to lessen the impact to the complainant as much as possible. In our business we always explain to the our clients that here is an element of risk. Rarely is it an issue with our clients but this one is an exception. I am not aware of any clients ever complaining to the Revdex.com in the past over our 60 year history. Occasionally a tenant who is not getting his full deposit back will complain. We work to protect our reputation every day and I do not take this lightly. I will make every effort to resolve this matter. Thanks, [redacted] President - [redacted] 2101 Wrocklage Avenue Louisville, KY 40205 [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have read Mr. [redacted]'s response. I am still not completely satisfied with his response due to the fact that after each tenant leaves the premises your management company paints and cleans the carpet for each residence as standard procedure anyhow. Another important note is that he did not address my prorated amount due for the month of August concerns me. I would like to hear his response for this claim and most importantly when this money will be sent to me. Thank you so kindly.
Regards,
[redacted]
September 29, 2015 Revdex.com, Inc.844 S. 4th StreetLouisville, KY 40203-2186 Re: Complaint ID #[redacted] [redacted] To Whom It May Concern: As a follow-up response to Ms. [redacted]’s complaint, again unfortunately Ms. [redacted] broke her lease. As she was informed in a phone call, an email, as well as the first response to her Revdex.com complaint, she was NOT charged for the cleaning of her carpets although she could have been due to her short tenancy. Upon receipt of the charges, Ms. [redacted] was arguing all facts instead of the prorated rent therefore this was overlooked. If this would have been brought to our attention prior, this would have been reviewed and addressed immediately. In an attempt to resolve this matter immediately we will refund Ms. [redacted] 14 days of rental charges for the month of August. Breaking a lease can be very expensive on all parties however we have been more than fair and lenient with the close out of Ms. [redacted]’s file. Sincerely, [redacted]President - Robert Massey Company2101 Wrocklage AvenueLouisville, KY 40205[redacted] [redacted]
[redacted] [redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please inform me of what rules I have broken? I'm rarely ever home due to my work schedule, I keep to myself and if I have broken any rules I should've been notifiedThis is absurd!!! Show me proof, please! I've complained about the noise my neighbors have made waking my kids and I up at 2amI've sent recording of how loud and unruly they are, and nothing has ever happened.
Regards,
*** ***
September 16, 2015Revdex.com, IncS4th StreetLouisville, KY 40203-2186 *** ***
** *** * *** *** To Whom It May Concern: Ms*** has a record of ongoing lease violations and causing disturbances in the
building. Due to her history within the building we had planned to not renew her lease at its termination. When she gave her notice to vacate on July 16, 2015, it was not necessary for us to inform her of our intentions. However, since she changed her mind we had to make it known that we were not willing to permit her to stay in the unit beyond her lease expiration date. According toKentucky Law, a landlord is not required to give a reason for not renewing a lease. However, since she has filed this complaint, we find it necessary to disclose it. As to a difference in rental rates, some of the other tenants have been in the building longer than Ms*** has and their units do not have the updates that have been done in the unit that Ms*** occupies thus her rent has been higher. At this time, due to these lease violations, we are unable to renew Ms***’s lease and have asked her to vacate at the expiration of her lease which is September 30th, 2015.If you have any questions and/or further information is needed, please do not hesitate to contact me.Sincerely, *** *** *** *** ***President, ROBERT MASSEY COMPANY*** *** *** ***
September 23, 2015 Revdex.com, IncS4th StreetLouisville, KY 40203-2186*** *** ** ***
*** ***To Whom It May Concern:Ms. *** began her lease with
us on April 8th, 2015, and vacated August 17, 2015. At that time notice was given on August 3rd, it was discussed that due to her short occupancy, if the unit was not left in mocondition, she would be more than likely responsible for any charges incurred to prepare the property for a new tenant. We also referred her to her lease which indicates: “EARLY TERMINATION. IF THE TENANT BREAKS THE LEASE OR IS EVICTED, he or she will be held responsible for …a pro-rated portion of the costs incidental to re-leasing provided the termination occurs during the original lease term” An email was sent to Ms*** on August 28, 2015, indicating there were chargeable items found at the move out inspection and this involved carpet cleaning and paint charges due to the condition. A full paint was completed prior to Ms***’s occupancy and the carpets were cleaned. Ms*** was also provided a $rental concession for general cleaning needs due to wanting immediate occupancy. When the carpet cleaners completed the carpet cleaning after she vacated, only a basic cleaning was required therefore there we did not charge her for same. Based on the time frame for which Ms*** resided in the unit and the fact that there were no wall marks or damage were noted on her move in inspection report, any touch up paint charges are applicable. Several walls were found scuffed and require painting thus he was charged. The total cost for painting was $900 however only $was charged to Ms*** which was certainly less than could have been charged.Ms*** broke her lease and as you can tell we certainly were very lenient and fair. If you have any questions and/or further information is needed, please do not hesitate to contact me.Sincerely,*** *** *** *** ***President - Robert Massey CompanyWrocklage AvenueLouisville, KY 40205*** *** ***
*** *** *** *** * ***
*** *** * ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Please note that I am satisfied for receiving my prorated amount for August, however the paint cost and the maintenance charge for a mouse inspection, is still what I remain totally dissatisfied with the company's position. I feel I should not have to absorb any cost for the paint, especially after looking at the possible tenant charges that may occur after move out. Also, the $45 charge for the mouse inspection was charged to my account in May, when I made the phone call to the company a week or so after I moved in. I will wait for the business to perform this action and, when it does, will consider this complaint resolved.
Regards,
[redacted]
I have reached out directly to the complainant and I feel confident that we will reach a resolution. He should have contacted me in the first place. There were some unfortunate occurrences associated with his account involving a public agency that placed an irresponsible person in his...
rental house. We dealt with the situation the best that we could and tried to lessen the impact to the complainant as much as possible. In our business we always explain to the our clients that here is an element of risk. Rarely is it an issue with our clients but this one is an exception. I am not aware of any clients ever complaining to the Revdex.com in the past over our 60 year history. Occasionally a tenant who is not getting his full deposit back will complain. We work to protect our reputation every day and I do not take this lightly. I will make every effort to resolve this matter. Thanks, [redacted] President - [redacted] 2101 Wrocklage Avenue Louisville, KY 40205 [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have read Mr. [redacted]'s response. I am still not completely satisfied with his response due to the fact that after each tenant leaves the premises your management company paints and cleans the carpet for each residence as standard procedure anyhow. Another important note is that he did not address my prorated amount due for the month of August concerns me. I would like to hear his response for this claim and most importantly when this money will be sent to me. Thank you so kindly.
Regards,
[redacted]
September 29, 2015 Revdex.com, Inc.844 S. 4th StreetLouisville, KY 40203-2186 Re: Complaint ID #[redacted] [redacted] To Whom It May Concern: As a follow-up response to Ms. [redacted]’s complaint, again unfortunately Ms. [redacted] broke her lease. As she was informed in a phone call, an email, as well as the first response to her Revdex.com complaint, she was NOT charged for the cleaning of her carpets although she could have been due to her short tenancy. Upon receipt of the charges, Ms. [redacted] was arguing all facts instead of the prorated rent therefore this was overlooked. If this would have been brought to our attention prior, this would have been reviewed and addressed immediately. In an attempt to resolve this matter immediately we will refund Ms. [redacted] 14 days of rental charges for the month of August. Breaking a lease can be very expensive on all parties however we have been more than fair and lenient with the close out of Ms. [redacted]’s file. Sincerely, [redacted]President - Robert Massey Company2101 Wrocklage AvenueLouisville, KY 40205[redacted] [redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted] My case has been resolved. Please call regarding any questions. Thanks [redacted]