I have reached out directly to the complainant and I feel confident that we will reach a resolution He should have contacted me in the first place There were some unfortunate occurrences associated with his account involving a public agency that placed an irresponsible person in his rental house We dealt with the situation the best that we could and tried to lessen the impact to the complainant as much as possible In our business we always explain to the our clients that here is an element of risk Rarely is it an issue with our clients but this one is an exception I am not aware of any clients ever complaining to the Revdex.com in the past over our year historyOccasionally a tenant who is not getting his full deposit back will complain We work to protect our reputation every day and I do not take this lightly I will make every effort to resolve this matterThanks, [redacted] President - [redacted] Wrocklage Avenue Louisville, KY [redacted]
September 29, Revdex.com, IncS4th StreetLouisville, KY 40203-Re: Complaint ID # [redacted] [redacted] To Whom It May Concern: As a follresponse to Ms [redacted] ’s complaint, again unfortunately Ms [redacted] broke her lease As she was informed in a phone call, an email, as well as the first response to her Revdex.com complaint, she was NOT charged for the cleaning of her carpets although she could have been due to her short tenancy Upon receipt of the charges, Ms [redacted] was arguing all facts instead of the prorated rent therefore this was overlooked If this would have been brought to our attention prior, this would have been reviewed and addressed immediately In an attempt to resolve this matter immediately we will refund Ms [redacted] days of rental charges for the month of AugustBreaking a lease can be very expensive on all parties however we have been more than fair and lenient with the close out of Ms [redacted] ’s fileSincerely, [redacted] ***President - Robert Massey CompanyWrocklage AvenueLouisville, KY [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have read Mr [redacted] 's responseI am still not completely satisfied with his response due to the fact that after each tenant leaves the premises your management company paints and cleans the carpet for each residence as standard procedure anyhowAnother important note is that he did not address my prorated amount due for the month of August concerns meI would like to hear his response for this claim and most importantly when this money will be sent to meThank you so kindly Regards, [redacted]
I have reached out directly to the complainant and I feel confident that we will reach a resolution He should have contacted me in the first place There were some unfortunate occurrences associated with his account involving a public agency that placed an irresponsible person in his rental house We dealt with the situation the best that we could and tried to lessen the impact to the complainant as much as possible In our business we always explain to the our clients that here is an element of risk Rarely is it an issue with our clients but this one is an exception I am not aware of any clients ever complaining to the Revdex.com in the past over our year historyOccasionally a tenant who is not getting his full deposit back will complain We work to protect our reputation every day and I do not take this lightly I will make every effort to resolve this matterThanks, [redacted] President - [redacted] Wrocklage Avenue Louisville, KY [redacted]
September 29, Revdex.com, IncS4th StreetLouisville, KY 40203-Re: Complaint ID # [redacted] [redacted] To Whom It May Concern: As a follresponse to Ms [redacted] ’s complaint, again unfortunately Ms [redacted] broke her lease As she was informed in a phone call, an email, as well as the first response to her Revdex.com complaint, she was NOT charged for the cleaning of her carpets although she could have been due to her short tenancy Upon receipt of the charges, Ms [redacted] was arguing all facts instead of the prorated rent therefore this was overlooked If this would have been brought to our attention prior, this would have been reviewed and addressed immediately In an attempt to resolve this matter immediately we will refund Ms [redacted] days of rental charges for the month of AugustBreaking a lease can be very expensive on all parties however we have been more than fair and lenient with the close out of Ms [redacted] ’s fileSincerely, [redacted] ***President - Robert Massey CompanyWrocklage AvenueLouisville, KY [redacted]
[redacted] My case has been resolvedPlease call regarding any questionsThanks [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have read Mr [redacted] 's responseI am still not completely satisfied with his response due to the fact that after each tenant leaves the premises your management company paints and cleans the carpet for each residence as standard procedure anyhowAnother important note is that he did not address my prorated amount due for the month of August concerns meI would like to hear his response for this claim and most importantly when this money will be sent to meThank you so kindly Regards, [redacted]