Rancho Cucamonga Dental Care

Initial Business Response / [redacted] (1000, 6, 2016/06/07) */ Contact Name and Title: [redacted] /office manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @yahoo.com To whom it may concern, Patient had services rendered on February 05, 2015, we did financial arrangements for patient due to the fact that she could not pay for her patient's portion upfrontPatient t's portion was $patient gave us $down and we gave her monthly payments of $a monthFirst payment was due on 03-16-15, we did not receive the first monthly payment we started sending statements; the dates are as follows; April 27, 2015, May 21, 2015, June 11, 2015, and July 9, with did not get any responseWe sent our first letter on August 20, follow by another statement on November 17, Second days' notice sent on November 19, Final collection letter was sent on December Patient called on December 21, did not mention she had a hard ship , patient said that she will pay the first on the year ( January 2016), we asked her to pay something in December she said she will call at the end of December to make a payment, patient did not call at the end of December or made any payment at all in January,We kept sending statements; January 14, 2016, February 18, 2016, March 11, In April 26, a final notice letter was mailed that patient will go to collections if not payment is made Patient Called spoke with [redacted] on Mar 11, told [redacted] that she wanted to pay only $a month, did not mention any hardship [redacted] informed her we cannot do it that we have given her many chances and patient defaulted on payment arrangements twiceI ( [redacted] ) was out on vacation, I spoke with patient on May 20, 2016, she gave me her story, her story did not match with what we had on our memos or statements sent out, I told her I was going to call her back as soon as I looked into it, I also told patient to call collection agency to make arrangements with them they will work with her I called patient on May 23, Left message, patient called me back I received a voice mailCalled patient one more time left message, we were phone taggingWanted to informed patient of above information and her account was assigned to collection May I spoke with collection agency as of today patient has not been reported to any agenciesPatient needs to call collection agency to make arrangementsPatients at our Dental office will not be seen if they went to collectionsPatient was informed to call her insurance to transferred to a different Dental office , Patient does not have any dental emergencies that we are aware of, I'm sorry patient fell that we did not try to helpThank you Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept this responseI set up a payment arrangement ONCE! NOT TWICE ! And as mentioned before I didn't make a payment on the accountBecause of lack of reminder statementsNor was there mention from the front desk during the multiple times in between I was there in the office for services**ck of work on the front staffThere was not as many reminder statements as mentioned that were sent out to me What they made sure to send was the demand letter of full payment after recent servicesRegardless of one reminder statement or statements, when I called and spoke to [redacted] to make good on the balance on MAY 11, Again I offered to pay half and the remaining half the following week! [redacted] declined my offer and spoke on [redacted] 's behalf and said , It won't be accepted I never heard of a business declining moneyHer main demeanor and concern was to lose business Because common sense would have told [redacted] and [redacted] to take the patient offer of half and pay the other half in weeksAnd not to mention the demeanor in the responseYes patient has called collection agency and has settled the matter for a lot less than owed ! :) and yes patient was reported to an agency Due to **ck of knowledge And privacy enforcements [redacted] is unable to make that statement of saying it hasnt been reported to any agencyPatient is very displeased and unsatified with staff and businessPatient gladly has transferred to a better rating dental office and has no desire to return or recommend anyone to this office! This office did not help in any way shape or form! This company doesn't care about business , it's patients or money They are there to have a nasty frown on their face Complete opposite of what a dental office is SUPPOSED to do Further resolution are in action Final Business Response / [redacted] (4000, 15, 2016/06/20) */ I'm sorry you do not accept the proposed resolution, I do not see any other choice, You already made arrangements with the collection agencyYOU HAVE NOT BEEN REPORTED TO THE CREDIT BUREAU AS OF TODAYS DATE, IF YOU MAKE ARRANGEMENTS WITH THEM THEY WILL NOT REPORT YOU AS LONG AS YOU PAY YOUR ACCOUNT OFFOnce again we apologize for any miscommunication, but you were fully aware of your balance ,account was year and months over dueYes it will cost the office but there is nothing we can do about itAt this point is nothing else we can do anymore, Thank you Final Consumer Response / [redacted] (4200, 17, 2016/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not acceptAgain despite of the time frame of my balance I called to pay half and it was not acceptedThis business did not make good judgment on behalf of the business nor the patient causing cost to all partiesIf it was such a cost to the business they could have better negations and acceptance of paymentI Spoke with collection and they have a privacy clause that they don't disclose information to any other parties other than the persons name in collection and CREDIT REPORTwith that said any persons calling to ask will get NO INFORMATION RELEASEDso the business cant justify what has taken part on behalf of the patient, collection agency or credit agencyI want nothing more with this poor quality businessThis business needs BETTER BUISNESS simply all the way around!

Initial Business Response /* (1000, 6, 2016/06/07) */
Contact Name and Title: [redacted] /office manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
To whom it may concern,
Patient had services rendered on February 05, 2015, we did financial arrangements for patient due to the...

fact that she could not pay for her patient's portion upfront. Patient t's portion was $700. patient gave us $300 down and we gave her 3 monthly payments of $133 a month. First payment was due on 03-16-15, we did not receive the first monthly payment we started sending statements; the dates are as follows;
April 27, 2015, May 21, 2015, June 11, 2015, and July 9, 2015 with did not get any response. We sent our first letter on August 20, 2015 follow by another statement on November 17, 2015. Second 10 days' notice sent on November 19, 2015 Final collection letter was sent on December 11.2015. Patient called on December 21, 2015 did not mention she had a hard ship , patient said that she will pay the first on the year ( January 2016), we asked her to pay something in December she said she will call at the end of December to make a payment, patient did not call at the end of December or made any payment at all in January,2016. We kept sending statements; January 14, 2016, February 18, 2016, March 11, 2016. In April 26, 2016 a final notice letter was mailed that patient will go to collections if not payment is made.
Patient Called spoke with [redacted] on Mar 11, 2016 told [redacted] that she wanted to pay only $35 a month, did not mention any hardship. [redacted] informed her we cannot do it that we have given her many chances and patient defaulted on payment arrangements twice. I ([redacted]) was out on vacation, I spoke with patient on May 20, 2016, she gave me her story, her story did not match with what we had on our memos or statements sent out, I told her I was going to call her back as soon as I looked into it, I also told patient to call collection agency to make arrangements with them they will work with her . I called patient on May 23, 2015 Left message, patient called me back I received a voice mail. Called patient one more time left message, we were phone tagging. Wanted to informed patient of above information and her account was assigned to collection May 11.2015.. I spoke with collection agency as of today patient has not been reported to any agencies. Patient needs to call collection agency to make arrangements. Patients at our Dental office will not be seen if they went to collections. Patient was informed to call her insurance to transferred to a different Dental office , Patient does not have any dental emergencies that we are aware of, I'm sorry patient fell that we did not try to help. Thank you
Initial Consumer Rebuttal /* (3000, 9, 2016/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept this response. I set up a payment arrangement ONCE! NOT TWICE ! And as mentioned before I didn't make a payment on the account. Because of lack of reminder statements. Nor was there mention from the front desk during the multiple times in between I was there in the office for services. **ck of work on the front staff. There was not as many reminder statements as mentioned that were sent out to me . What they made sure to send was the demand letter of full payment after recent services. Regardless of one reminder statement or 100 statements, when I called and spoke to [redacted] to make good on the balance on MAY 11, 2016. Again I offered to pay half and the remaining half the following week! [redacted] declined my offer and spoke on [redacted]'s behalf and said , It won't be accepted . I never heard of a business declining money. Her main demeanor and concern was to lose business . Because common sense would have told [redacted] and [redacted] to take the patient offer of half and pay the other half in 2 weeks. And not to mention the demeanor in the response. Yes patient has called collection agency and has settled the matter for a lot less than owed ! :) and yes patient was reported to an agency . Due to **ck of knowledge . And privacy enforcements [redacted] is unable to make that statement of saying it hasnt been reported to any agency. Patient is very displeased and unsatified with staff and business. Patient gladly has transferred to a better rating dental office and has no desire to return or recommend anyone to this office! This office did not help in any way shape or form! This company doesn't care about business , it's patients or money . They are there to have a nasty frown on their face . Complete opposite of what a dental office is SUPPOSED to do . Further resolution are in action.
Final Business Response /* (4000, 15, 2016/06/20) */
I'm sorry you do not accept the proposed resolution, I do not see any other choice, You already made arrangements with the collection agency. YOU HAVE NOT BEEN REPORTED TO THE CREDIT BUREAU AS OF TODAYS DATE, IF YOU MAKE ARRANGEMENTS WITH THEM THEY WILL NOT REPORT YOU AS LONG AS YOU PAY YOUR ACCOUNT OFF. Once again we apologize for any miscommunication, but you were fully aware of your balance ,account was 1 year and 3 months over due. Yes it will cost the office but there is nothing we can do about it. At this point is nothing else we can do anymore, Thank you.
Final Consumer Response /* (4200, 17, 2016/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept. Again despite of the time frame of my balance I called to pay half and it was not accepted. This business did not make good judgment on behalf of the business nor the patient causing cost to all parties. If it was such a cost to the business they could have better negations and acceptance of payment. I Spoke with collection and they have a privacy clause that they don't disclose information to any other parties other than the persons name in collection and CREDIT REPORT. with that said any persons calling to ask will get NO INFORMATION RELEASED. so the business cant justify what has taken part on behalf of the patient, collection agency or credit agency. I want nothing more with this poor quality business. This business needs BETTER BUISNESS simply all the way around!